View
221
Download
0
Category
Tags:
Preview:
Citation preview
INN-REACH Resource Sharing Sandy WestallVice President for Library ServiceInnovative Interfaces Inc.
© Innovative Interfaces, Inc. 2004
Why Resource Sharing?
• You don’t own all material wanted by your patrons
• You don’t have enough funds to buy everything
• You don’t have space to house it all
• You don’t have the staff to buy, process, catalog, and shelve it all
© Innovative Interfaces, Inc. 2004
Why INN-Reach?
• Easy for your Patrons
• Fast Delivery
• Easy for the Staff
• Cost Effective
© Innovative Interfaces, Inc. 2004
INN-Reach Process
• Patron Requests
• Lending Library Supplies
• Borrowing Library Receives
• Item Circulates to Patron
• Borrowing Library Returns Item• Lending Library Receives Item
Easy to Understand
Easy to Execute
Using INN-Reach
The User Experience
“This is the way it should be. I can look and get it, see it and order it. This is what I dreamed a library would be.Now I can find everything I need at the Albany Library”
LINK+ User
Testimonial
Title Not Found at your library
Click on INN-Reach button to
automatically search INN-Reach catalog
Click link to request item
Patron selects their library
Information verified at patron library
System Selects Copy and Confirms Request
Results and Impact
© Innovative Interfaces, Inc. 2004
INN-ReachUsers Love It!
“ Research projects have gained depth and quality.”
“This service is just about the best service that any researcher or scholar could expect – the very best… it levels the playing field with my colleagues across the country.”
“Sweet” -student reaction
Quoted with permission from MOBIUS NewsLink Winter 2001/Winter 2002
© Innovative Interfaces, Inc. 2004
Why INN-Reach Success?
• Powerful Search Tool
• Fast Response
• Consistent Info
• Current Data
• Modern Design
• Self Service Patron-initiated requesting
• Fast user verification and user notification
• Quick Turnaround
• Effective and easy staff processing
• Cost Effective
Efficient, positive experience for both patrons and staff
© Innovative Interfaces, Inc. 2004
Traditional ILL vs. INN-Reach:Jefferson County, CO Cost Study
$1.50$8.16Lending Cost
$2.02$31.28Borrowing Cost
INN-ReachOCLC orStatewide System
© Innovative Interfaces, Inc. 2004
ILL Borrowing
Mediated Patron Initiated
(theoretical)
Orbis(actual)
Unit Cost $18-$30 $2-$15 $3
Fill Rate 86% 84-89% 89%
Turn-Around
9 days 2-8 days 2.9 days
© Innovative Interfaces, Inc. 2004
Impact of INN-Reach on ILL
5345 5077
1576
772
6857
0
1000
2000
3000
4000
5000
6000
7000
8000
Year 0 Year 1 Year 2
Orbis
ILL
Linfield College:Comparing ILL and Orbis Borrowing Over Three Years
Load Balancing
Without Load
Balancing
With Load
Balancing
BEFORE
AFTER
DESIGN & ARCHITECTURE
© Innovative Interfaces, Inc. 2004
Primary System Components
• Single, searchable catalog – Data from multiple Libraries & multiple Servers– Combined index to data
• broad range of access points
– Bibliographic Records & Detailed Holdings
• Patron-Initiated Circulation– Empower the user– Circulate materials from & to all partner libraries
© Innovative Interfaces, Inc. 2004
INN-Reach Catalog Database
• Union Catalog• Automatic Updating of data in Union Catalog
– Each transaction on local system transmitted to INN-Reach Catalog
• Library Options– Suppression of Records– Non-Contribution of Records– Mapping of data
• BCODES• Exclusion of local fields• Options for 856 links
© Innovative Interfaces, Inc. 2004
Architecture
INN-REACHSERVER
millennium
millennium
Bibliographic
Item
Order
Checkin
Authority
Patron
Course
Bibliographic
Item
Order
Checkin
Authority
Patron
Course
Bibliographic
Institution
© Innovative Interfaces, Inc. 2004
INN-Reach Resource Sharing
• Superior ILL – Based in Circulation for Returnables• Transactions via circulation
• Two modes• Remote Requesting: user-initiated
– Sophisticated, automatic item selection by INN-Reach central software
– Based on availability & request load balancing– Regional and Type of Library groupings
• On-site Direct Loans
• Extensive Circulation functions• Includes Notices, Holds, Renewals, Recalls
• Item tracking• By both user library and owning library
© Innovative Interfaces, Inc. 2004
Patron Verification
• Patrons verified on local system– No storage of patron data on INN-Reach– Local System vouches for patron– Local System can block patron– Local System identifies patron type
• SSL Capabilities– Patron Workstation to INN-Reach Server– INN-Reach Server to Local Server
© Innovative Interfaces, Inc. 2004
Lending/Borrowing
• Owning Site Lends to Borrowing Site• Borrowing Site Lends to Patron• Circulation Based, using
– Patron Types– Item Types– Locations– Circulation Rules
• Generalized Codes and Rules– Mapping Tables for Items– Mapping Table for Patrons– Site Codes for Locations– Circulation Rules Designed for Common Types
© Innovative Interfaces, Inc. 2004
Lending/Borrowing
INN-ReachCatalog Server
LocalSystem
LocalSystem
LocalSystem
LocalSystem
Patron RequestItem Circulated
Patron Verified
Request Filled
Item Request
Item Sent
RecordContribution
Patron
Network Architecture
© Innovative Interfaces, Inc. 2004
© Innovative Interfaces, Inc. 2004
Network Environment
INN-Reach
ServerLocal
SystemLocal
System
Local System
Local System
Local System
Local System
DCB
Client
API API
INN-REACHFeatures and Options
© Innovative Interfaces, Inc. 2004
Catalog Features and Options
• Union Catalog of all users
• Built in Real-Time• Extensive indexing• Full suite of WebOPAC
features• Detailed holdings data
– Actual circulation status– On order/in process– Serials Holdings
• Transfer search from local catalog to INN-Reach, no re-keying
• 856 options for placement of links
• Automatic de-duping options
• Suppression options• Non-contribution options• BCODE mapping options• Multiple load queues for
optimal throughput• Load & overlay priorities
© Innovative Interfaces, Inc. 2004
Resource Sharing Features & Options
• Self-service patron initiated requesting
• Verification against system of patron
• SSL during verification• Request Load Balancing• Request Group Priorities• Visiting Patron borrowing• Multiple Pickup Locations• Patron placed holds• Holds options for
automatic decision• Circulation controls over
lending
• Paging Slips• Notices of various types
– pickup, overdue, etc.• Notices by patron’s
preferred method – email, print, telephone
• Patron renewals at either borrowing library or owning library
• Return at either borrowing library or owning library
• Owning library recalls
© Innovative Interfaces, Inc. 2004
Resource Sharing Features & Options
• ITYPE & PTYPE mapping to generic codes
• Automatic creation of temporary records
• Automatic indexing of temporary records
• Automatic deletion of temporary records upon completion
• Request transfer to another item at owning site
• Automatic transfer of request to another site if supplier cannot fill
• Requesting and Fulfillment statistics
• Statistical data downloads
• Multiple Libraries/Agencies on a Server act independently
• Pickup Anywhere / Distance Learning Module
• Requesting to own site as well as other sites
• In development: NON-RETURNABLE MODULE
INN-REACH Consortial Usage
© Innovative Interfaces, Inc. 2004
INN-Reach Systems19 INN-Reach Systems – Thousands of Users
LINK+
San Diego Circuit
PROSPECTOR
InMich
Ohio LINK
Maine InfoNet
MOBIUS
AccessPAInRhode
ConnectNY
C/W MARS
SUMMIT
Houston Area
Nationally-based INN-Reach:InterstateAccessLaw
International INN-Reach:Spain, Hong KongAustralia, UAE
© Innovative Interfaces, Inc. 2004
Design Fundamentals
•Consortial agreement– Among trusted partners
– No transaction fees to users or libraries
– Commitment to process and supply
– Courier service for fast delivery
•Consistent lending policies– Circulation module executes policy
– Lending to patron managed by patron library
© Innovative Interfaces, Inc. 2004
LINK+ RequestsSix Year Comparison of Total Requests
0
5000
10000
15000
20000
25000
Jan Feb March Apr May June July Aug Sept Oct Nov Dec
1998 1999 2000 2001 2002 2003
© Innovative Interfaces, Inc. 2004
Colorado Prospector
4738
2172
1280
389
168
0 1000 2000 3000 4000 5000
Total
U. of Colorado,Boulder
Colorado State U.
Jefferson County
Ft. Lewis College
Ft.Lewis College Collection Increases 20-Fold
In thousands
© Innovative Interfaces, Inc. 2004
Thank You!
Recommended