View
219
Download
2
Category
Preview:
Citation preview
1
Information Technology Lifecycle Management
D2 - 07 ITLM.ppt 2
On Demand Insurance Business Problems1. We lose customers because we process new policy applications too slowly.2. Our claims processing is time-consuming and inefficient.3. We need to do a better job of attracting new customers.4. We need our employees to be more productive. 5. We need to grow revenue in existing accounts, and by partnering.6. Our development teams are always behind schedule and over budget.7. We need to gain maximum efficiency out of our IT infrastructure.
On Demand Insurance CEO
2
D2 - 07 ITLM.ppt 3
Business
� Poor visibility of investments� Lack of valuable information� Blind decision-making
Development
� Overwhelming complexity� Relentless time pressure� Uncontrolled change
� Inability to rapidly deploy applications
� Inefficient problem resolutionprocess
� Inadequate service levels
Poor visibility, lack of cohesion across domains
Operations
Information Technology Challenge for an On Demand Business
Business
DevelopmentOperations
D2 - 07 ITLM.ppt 4
On Demand Business Need New Efficiencies
On Demand business must rise to a new level of efficiency by….
1. Align business objectives with the IT infrastructure
2. Deliver high quality applications on time and under budget
3. Operate the IT infrastructure at maximum efficiency
Recognize the value of aligning these three domains
Business
DevelopmentOperationsOperations Development
Business
3
D2 - 07 ITLM.ppt 5
Operations Development
Business
IT & Executive
Leadership
Project & Program
Managers
Practitioners
Development and Operations Environments
� Balance portfolios, prioritize investments� Align resources with strategic objectives
� Generate accurate data
� Make timely, informed decisions based on accurate project data
� Ensure best practices are repeated
� Input and track time and expense� Leverage reusable process templates
for collaboration and communication
Align IT with your business
Achieve Optimized IT Investment Decisions -Align Priorities, Projects, People within Your Enterprise
D2 - 07 ITLM.ppt 6
Integrated Lifecycle Development & best Practices in motion !
Achieve the Most Efficient Software Development Process - The Four Imperatives
Analyze Design Code Test
2. Focus on Architecture
3. Continuously Ensure Quality
4. Manage Change and Assets
1. Develop Iteratively
Iteratively = to perform multiple times
Operations Development
Business
30 years of Best Practices!
4
D2 - 07 ITLM.ppt 7
� Build in quality from the beginning� Automate testing� Bridge development, testing and operations teams
CodeDefine Functional Design
Iterative Process
COST
Attention to quality should
begin here
Attention to quality often begins here
Analyst Architect Developer Tester indevelopment
Tester inoperations
Performance
Integrated Iterative Testing
Operations Development
Business
Achieve the Most Efficient Software Development Process - Continuously Ensure Quality
D2 - 07 ITLM.ppt 8
50
100
50
100
Shared Server Pool
Provisioning and
Orchestration
� Dynamically or manually provision capacities based on business priorities
� Optimize IT infrastructure to meet business demands
RespondSense
“If a test environment needs a server, provision additional capacity”
“If peak server utilization > 75%, provision additional capacity”
Achieve the Best Deployment Practices with Provisioning and Orchestration
Operations Development
Business
5
D2 - 07 ITLM.ppt 9
� Monitor with event correlation to pinpoint and resolve problems automatically� Define business views and service levels to meet business objectives� Resolve transaction problems before they affect end-users
IT Resource
View
Business View
– Applications– Processes– Business impact
Event
Event
Event
Event
Service Level
Objectives
AvailabilityResponse TimeUtilization
analyze
Achieve Optimal Operational Control with End-to-End Application Management
Operations Development
Business
D2 - 07 ITLM.ppt 10
Operations Development
Business
ProcessSix Sigma, CoBIT, BaldridgeTechnologyOn Demand Operating Environment
On Demand Business
Business Driven Development
ProcessRational Unified ProcessTechnologySoftware Development Platform
IT Service Management
ProcessTivoli Unified Process (ITIL-based)TechnologyChange and Configuration
Management Database (CCMDB)Process Managers
Completes the unified Lifecycle Management process to align IT management across domains.
IT Lifecycle Management Future Directions
6
D2 - 07 ITLM.ppt 11
Only IBM offers complete Lifecycle Management
= full support
= partial support
= no support
ManageDeployTestDevelopGovern IT
The Complete Picture –Who Can Do IT Lifecycle Management
Source: IBM Competitive Project Office Research, 2005
D2 - 07 ITLM.ppt 12
ManageDeployTestDevelopGovern IT
Fatal Flaws for Mercury
1. Separate non-integrated independent modules for portfolio management2. No integrated business driven development lifecycle3. No support for automated provisioning to deploy an efficient and flexible test and
production environment4. No support for dynamic provisioning to optimize IT asset utilization5. No smart agents that can sense accurately and can take corrective actions6. No event correlation to intelligently pinpoint a problem
Incomplete and inefficient Lifecycle Management!
Source: IBM Competitive Project Office Research, 2005
= full support= no support
= partial support
IT Governance Center Quality CenterPerformance Center
Business Availability Center
7
D2 - 07 ITLM.ppt 13
= full support
= partial support
ManageDeployTestDevelopGovern IT
Fatal Flaws for Microsoft
1. Many products, loosely coupled attempting to achieve portfolio management2. No integrated business driven development lifecycle3. No support for dynamic provisioning to optimize IT asset utilization4. No service level management 5. No transaction management and diagnostics tools6. Windows support only
Incomplete and inefficient Lifecycle Management!
Source: IBM Competitive Project Office Research, 2005
ProjectProject CentralVisual SourceSafeSQL Server
Visual Studio.NETVisio for Enterprise ArchitectsVisual SourceSafeProject
Systems Management Server
Automated Deployment Services
MicrosoftOperationsManager
D2 - 07 ITLM.ppt 14
View InsuranceInformation
Login/Logout
Request InformalQuote
Request Quote View Quote Details
On Line Paymentfor Insurance
On Demand Insurance Customer
ClaimsInformation
DEMO: On Demand Insurance Apply for Policy Application
8
D2 - 07 ITLM.ppt 15
Govern IT Solutions Analyze, Design, and Develop Solutions
IBM Rational Portfolio Manager IBM Rational Unified ProcessIBM Rational Software ArchitectIBM Rational RequisiteProIBM Rational ClearQuestIBM Rational Application DeveloperIBM Rational ClearCase
Accelerate Deployment
End-to-End Application Management
IBM Tivoli Provisioning ManagerIBM Tivoli Intelligent OrchestratorIBM Tivoli Configuration ManagerIBM TotalStorage Productivity Center
with Automated Provisioning
IBM Tivoli Business System ManagerIBM Tivoli Service Level AdvisorIBM Tivoli Enterprise ConsoleIBM Tivoli Monitoring FamilyIBM Tivoli Monitoring for Transaction PerformanceIBM WebSphere Studio Application Monitor
On Demand Insurance – Information Technology Lifecycle Management Solutions
Manage Change and Ensure Quality
IBM Rational ClearQuestIBM Rational Application DeveloperIBM Rational Manual TesterIBM Rational Functional TesterIBM Rational Performance TesterIBM Rational Problem Resolution TKIBM Rational Performance Optimization TK
D2 - 07 ITLM.ppt 16
Are Your Customers Demanding?
Rebecca: The demanding customer commercial goes here
Recommended