Improving Patient Experience in ED Treatment Rooms Team Mpower Sushama Bhat Caroline Castellino...

Improving Patient Experience in ED Treatment Rooms

Team MpowerSushama Bhat

Caroline CastellinoAllyn Rippin

October 28, 2008

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Connect

Empower

Engage

Goals

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Current Patient “Lifeline”

• Basic Remote Control– Nurse call– TV– Radio– Light on/off

• Limited features• Improper

functioning• Uninspired design

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Inspirations for our design

- Colorful- Lightweight- User-friendly- Universal remote- Touchscreen interface- Accessible at bedside

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Our solution: Mpower

• Handheld bedside remote

• User-friendly buttons/touchscreen

• Connects to wall by retractable cord or arm

• Colorful, lightweight

• Performs multiple functions

• Mpowers patient through information and positive engagement

• Converts to screensaver when not in use

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• Main functions:– My Room– My Care– My Progress– Nurse Call button

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MYroom

• Give patients control over his/her immediate environment

• Provide better lighting options

• Promote relaxation with “soothing sounds”

• Create engaging experience with interactive projection

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MYcare

•Uses RFID technology to identify doctors and nurses as soon as they enter room

•Establishes connection and builds relationship with staff

•Improves patient satisfaction

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MYprogress

•Knowledge Mpowers!

•Connect with existing system to relay status of orders and approximate wait time

• Helps patients understand “What am I waiting for?”

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Alternative design

LIGHTTV

PROJECTION

NURSE

DOCTOR

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Interactive Projection• Dynamic and experiential • Responds to external stimuli,

movement or patient input• Incorporates sounds, colors• Brings nature indoors• Lowers patient anxiety• Positive engagement

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Action Plans

• In the next several weeks…– Research materials for device– Look at designs used by previous

classes– Design device, software, and

projection– Implement design

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Thank you!

Questions or comments?