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IENG 241-L QUALITY METHODS Spring 2008 Dr. Frank Joseph Matejcik. Ishikawa Diagrams EIPI Activity. Ishikawa Diagram with Extensions. Deming Medal, References Other Ishikawa’s Person behind the method Show Visio Tool Classic Method (Activity) Video: Let’s LIVE! Day 2 Modified Method - PowerPoint PPT Presentation
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1 Frank Matejcik SD School of Mines &
Technology
Ishikawa Diagrams
EIPI Activity
IENG 241-L QUALITY
METHODS
Spring 2008Dr. Frank Joseph Matejcik
2 Frank Matejcik SD School of Mines &
Technology
Ishikawa Diagram withExtensions
• Deming Medal, References• Other Ishikawa’s• Person behind the method• Show Visio Tool• Classic Method (Activity)
– Video: Let’s LIVE!
• Day 2 Modified Method – Video Suite Room
• Day 3 Complete?, Pareto,– Video Ai no Sono ~Touch My Heart!~
3 Frank Matejcik SD School of Mines &
Technology
• "The right quality and uniformity are foundations of commerce, prosperity and peace." W E Deming (1900–1993)
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Technology
References Knovel
http://www.knovel.com/knovel2/library/default.jsp • Juran’s Quality Handbook
– Like a bunch of textbooks– Except no problems– Important authors, Al Gore
• Ishikawa’s Guide to Quality• My page
http://webpages.sdsmt.edu/~fmatejci/EIPI/EIPIhome.html
• Web pics
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Technology
Which Ishikawa?
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Technology
Nerdy Japanese Professor & Quality Guru
• ASQ Award (for Humanity in Quality)
• Four points that totally encompass the beliefs of Kaoru Ishikawa:– Revolution in the philosophy of
management; that is, management in which humanity is respected.
– Company Wide Quality Control.– Effective use of catch phrases that
are adapted to the trend of the times.– Quality first concept; that is, customer
satisfaction.
Kaoru Ishikawa
Does not like …
7 Frank Matejcik SD School of Mines &
Technology
Nerdy Japanese Professor & Quality Guru
• "QC begins with the interaction of people."
• Quality Circles – eventually led to the development of team
concepts around the world.
• "Seven Tools of Quality“– (1) histograms– (2) cause and effect diagrams (Fishbone)– (3) check sheets– (4) Pareto diagrams– (5) graphs– (6) control charts– (7) scatter diagrams
Kaoru Ishikawa
Only pic found
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Technology
Ishikawa Diagram
9 Frank Matejcik SD School of Mines &
Technology
Ishikawa Diagram
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Technology
Ishikawa Diagram
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Technology
Ishikawa Diagram
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Technology
Ishikawa Diagram
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Technology
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Technology
Ishikawa’s book p24
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Technology
Ishikawa’s book p27
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Technology
Use Visio• Visio is under
Microsoft Office on SDSM&T Machines
• Use the top menu in this sequence to start
File > New > Business Process> Cause and Effect Diagram
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Technology
Ishikawa Diagram Classical Style
• One Group Activity (No stopping rule)
• Assumptions everyone in one room
• Sometimes vote afterward
• Ishikawa’s Book (Delicious Rice)
• South Dakota (Delicious Hamburger)
• 9th grade Native Americans (Fry bread)
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Technology
End Day 1
• Let’s LIVE!
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Technology
Ishikawa Diagram withExtensions
• Deming Medal, References• Other Ishikawa’s• Person behind the method• Show Visio Tool• Classic Method (Activity)
– Video: Let’s LIVE!
• Day 2 Modified Method – Video Suite Room
• Day 3 Complete?, Pareto,– Video Ai no Sono ~Touch My Heart!~
20 Frank Matejcik SD School of Mines &
Technology
Begin Day 2
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Technology
Frank J. Matejcik’sExtended Ishikawa (not Rika)
• Works with parallel work / multiple site• Work Oriented not Publication Oriented • Check completeness by capture-recapture stats • Allows for dissent to be documented• Using for Improvement in my 10AM F06 class• Sim class wants “Well written problems”• Tried Again in 10 AM F07 class • GES 115 Why pick SDSM&T?• Harder Question: About Advising
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Technology
Matejcik’s Trial Procedure0) Have group decide Categories & their place1) Individually make Cause and Effect Diagrams2) Make a group composite C & E diagram
(no new contributions)3) Complete a check sheet (mark last contribution)4) Individually make additions sheets5) Update the composite C & E diagram (only from
additions sheets)6) Update the contribution check sheet (Mark Last
Contribution)7) Stop or go to step 4) If stopped, vote or rank.DISSENT SHEETS CAN BE USED AT ANYTIME!
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Technology
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Technology
Cause and Effect Sheet
• Group or Individual Name
• Circle Group or Individual
• Date
• Topic
• Space to draw
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Technology
Additions/Dissent Sheet
• Individual Name
• Date
• Topic
• Round of Update
• Addition or Descent
• Space to draw
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Technology
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Technology
Check Sheet
• Contains a table
• Names run across the top
• Segment terms run down the side
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Technology
Start the class C&E Charts
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Technology
Begin Day 3
• Handout JSM paper
• What happened– Wednesday– Thursday
• Discuss completeness calculation
• Explain the follow up: EIPI
30 Frank Matejcik SD School of Mines &
Technology
What happened Wednesday
• Group two finished the check sheets
• Group one started check sheets
• I talked with Stu about advising problems– Difficulty with admin survey– My mistake about 2nd step
• Calculated estimates of portion remaining
• It seemed close to being done, so ….
31 Frank Matejcik SD School of Mines &
Technology
What happened Thursday
• I could complete the group one check sheet, combine both check sheets, and ….
• I started the group one check sheets and noticed that I need something.– Second individual Ishikawa– Mark up individual Ishikawa– Label both individual & group Ishikawa– Whine, Other ideas?
• Made these slides
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Technology
Capture-Recapture
33 Frank Matejcik SD School of Mines &
Technology
Estimate Completeness
• Use CARE-2 from Anne Chao
http://chao.stat.nthu.edu.tw/softwareCE.html
• Get estimates number of causes
• Formulas from my JSM paper allow calculation of portion remaining
34 Frank Matejcik SD School of Mines &
Technology
Calculations from Group 2
• Make some assumptions. Bissel’s idea
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Technology
Calculations from Group 2
• D^ is the portion remaining• See CARE-2, site, data file, output file?• To finish sample more
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Technology
EIPI
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Technology
Pareto and Juran
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Technology
From Ishikawa p46
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Technology
From Ishikawa p47
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Technology
From Juran’s Handbook
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Technology
What questions about our Ishikawa diagram?
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Technology
We can ask
• How much money would you spend?
• How much time would spend?
• What portion needs to be changed?
• Of course, which one would you change?
• Which five would you change?
• And report it on a Quality Circle level!
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