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1
More than an Airport, Beyond Expectation
26th September. 2012
Human Resources (HR) Training Practices of
Incheon Airport Aviation Academy
(Ms.) Hee-Jeong Lee
Executive Director
Incheon Airport Aviation Academy
Inchoen International Airport Corporation
Speaker (Panel 5)
2
More than an Airport, Beyond Expectation
1
2
3
4
5
Introduction to Incheon Airport
Introduction to Incheon Airport Aviation Academy
Human Resources (HR) Training System
Human Resources (HR) Training Programme
Major Achievements of Incheon Airport Aviation Academy (IAAA)
Contents
3
More than an Airport, Beyond Expectation
Chapter 01
Introduction to Incheon Airport
More than an Airport, Beyond Expectation
4
More than an Airport, Beyond Expectation
Apron Apron 1, 2, 3
Passenger Terminal Passenger Terminal 1
Concourse Concourse 1
Cargo Apron Cargo apron 1 , 2
Site 21,292,000 ㎡
Runway (3)
1st RWY : 3,750m X 60m
2nd RWY : 3,750m X 60m
3rd RWY : 4,000m X 60m
3rd Runway
1st Runway 2nd Runway
3rd expansion area
Concourse A
Passenger Terminal
Cargo Terminal (1)
Cargo Terminal (2)
Global Standard Airport possible for practical training and field exercise
Introduction to Incheon Airport 01.
5
More than an Airport, Beyond Expectation
62 million pax.
5.8 million ton
173
57
646,000 ㎡
Capacity (Passenger)
(Cargo)
Stands (Passenger)
(Cargo)
PAX. Terminal
The 3rd expansion construction is underway. (up to 2017)
Introduction to Incheon Airport 01.
Total
6
More than an Airport, Beyond Expectation
Chapter 02
More than an Airport, Beyond Expectation
Introduction to Incheon Airport Aviation Academy (IAAA)
7
More than an Airport, Beyond Expectation
Introduction to IAAA 02.
8
More than an Airport, Beyond Expectation
• SIZE : 73,891m2 (11 floors, 1 basement) Classrooms (24) / Accommodation (63rooms)
• LAYOUT : Training and operation facilities (1st to 3rd floor) Accommodation (4th to 10th floor) Amenities (2nd to 3rd floor)
Pleasant and comfortable aviation and airport training HUB
Introduction to IAAA 02.
9
More than an Airport, Beyond Expectation
Training expansion for pilots and air traffic controllers
Size : 6,228 m2 (8th floor)
Classrooms(13) / Accommodation (40 rooms)
Layout : Multi-Purpose Training Facilities (1st floor)
Airport Safety Facilities (2nd floor)
Accommodation (4th to 8th floor)
※ Construction will be completed in March, 201
Introduction to IAAA 02.
10
More than an Airport, Beyond Expectation
Chapter 03
More than an Airport, Beyond Expectation
Human Resources (HR) Training System
11
More than an Airport, Beyond Expectation
Leading the aviation training center to fulfill the Vision of Incheon Airport
Vision of Incheon Airport
Vision 2015 : A Global Airport leader creating the difference
Value-creative human resources with global competitiveness HR Objective
Strategy
Strategy Strengthen hub competitiv-
eness
Enhance Safety and efficiency
Establish sustainability management
system
Foster Value-creative capable people
Generate creative culture
space
Create self-directed Training
Environment
Human Resources (HR) Training System 03.
Secure future growth engines
Take off global airport professional
training center
12
More than an Airport, Beyond Expectation
Leadership Value Competency based programme
Systematic Training System according to strategies
Human Resources (HR) Training System 03.
Executive
Executive director
Manager
Assistant manager
National External Trainees
IAAA
Course
ICAO
Course
Fellowship Training
ACI GTH
Director
Maste
r de
gree
& D
octo
rate d
egree Co
urse
Wo
rksho
p / C
AN
me
eting
Ethics / C
ultu
re / C
S / Secu
rity
Man
dato
ry Co
urse / W
orksh
op
Pro
mo
tion
Co
urse
AM
PA
P
Inte
rnatio
nal train
ing co
urse
Ove
rseas Train
ing
Fore
ign Lan
guage
Ove
rseas b
usin
ess relevant
Inte
rnal M
BA
/ Aviatio
n p
rofessio
nal
SME(Su
bject M
atter
Expert) Train
er C
ou
rse
Airp
ort O
pe
ration
C
ou
rse
Airp
ort M
anagem
en
t/ Op
eratio
n C
ou
rse
Aviatio
n Safety/ Fligh
t Op
eration
Co
urse
Cu
stom
er Satisfactio
n C
ou
rse
Aviatio
n Se
curity C
ou
rse
Overseas External Trainees
Inte
rnal l Train
ees
Extern
al Traine
es
13
More than an Airport, Beyond Expectation
• General training Plan
• Academy facility management
• Internal employee job training
• Internal trainee job competency
training
• Global training development & Operation • Global aviation professional training
Integrated Human Resources (HR) management
- Consistent human resource management by integration of HRM and HRD department
HRM
CEO
Interaction
Incheon Airport Aviation Academy
Human Resource Team
Labor relations & Welfare
Aviation Training
Direct Reporting
Human Resource
Group
HRD
Training & Development Planning
Global Training
Direct control of CEO
Human Resources (HR) Training System 03.
14
More than an Airport, Beyond Expectation
Learning Follow-Up System (LFS) for internal emplyees
Human Resources (HR) Training System 03.
General Employees
Manager Level Employees
Establish Personal Objective
(MBO : Management By Objectives)
Establish Individual Competency
Development Plan (Establish IDP)
Competency Development
Activities
Consult Competency Development Path
(Approve IDP)
Consult Career Development Plan (Connect with CDP)
Decide Training Plan
Constant Coaching / Support
Career Development Monitoring/ Support
Competency Evaluation
(General/ Leadership)
Competency Analysis (Leadership/ Job)
Training Management / Feedback
HRM (Human Resources
Management)
HRD (Human Resources
Management)
Training Plan
Training
15
More than an Airport, Beyond Expectation
Course Design (Curriculum, Module)
Job Analysis
Population Analysis
Course Development
External employees training management system
- Systematic training process for entire airport personnel
E-Survey (E-mail)
Formal Letter (Questionnaire, opinion survey)
System Registration
Learning Management System
Documentation
Formal Documentation
Trainee Registration
Course Operation
Review (Course Operation Result Review)
Feedback
Training Demand Survey
Human Resources (HR) Training System 03.
16
More than an Airport, Beyond Expectation
Chapter 04
More than an Airport, Beyond Expectation
Human Resources (HR) Training Programme
17
More than an Airport, Beyond Expectation
• Basic Course Assistant Manager Level (7 Hours) • Advanced Course Manager level (7 Hours) • Leadership Course Director Level (7 Hours) • Instructor Workshop In-house instructors (7 Hours)
• On-demand training environment
• Standing organization and customized material development
• Started in 2009
• Based on Incheon Airport CS best practices
• Best practice Sharing, Airport Field Visit, workshop
Training dedicated to
Continuous CS Improvement
Sharing know-how with
overseas airports
Consistent Training Facility Improvement
Regular Course
Global CS Course
CS Training Facility
Customer Satisfaction (CS) training for the word best service airport
: : : :
Human Resources (HR) Training Programme 04.
18
More than an Airport, Beyond Expectation
Aviation Professional MBA Programme
Advanced OJT Course
Masters Programme
Doctorate Programme
MBA and aviation business master and doctorate program at the airport
Basic OJT Course
Human Resources (HR) Training Programme 04.
19
More than an Airport, Beyond Expectation
Training with
organization on
the basis of MOU
Specifically tailored
training suitable for
each organization
Training for
developing
countries
in cooperation with
ICAO, Korean CAA and
Korea International
Cooperation Agency (KOICA)
General training according
to annual training
schedule
Global training course development and operation according to training
environment and characteristics
Human Resources (HR) Training Programme 04.
Curriculum based on practice
Global Standards Training Contents
Best Facility & up-to-date equipment
Affordable Training Costs
20
More than an Airport, Beyond Expectation
Specifically tailored global training programmes
Group Workshop (Discussion) Airport Field Visit Leadership Training
Culture Experiences Practical Exercise Industrial Site Visit
Human Resources (HR) Training Programme 04.
21
More than an Airport, Beyond Expectation
Chapter 05
More than an Airport, Beyond Expectation
Major Achievements of Incheon Airport Aviation Academy (IAAA)
22
More than an Airport, Beyond Expectation
Major Achievement of IAAA 05.
Fostering 728 aviation professionals through doctorate, master and
aviation professional programmes (since 2009)
ZZZZZZZZZZZZZZZZZZZZZZZ
252 (42%)
178 (58%)
Aviation MBA Professional (Aviation Semi-MBA Programme)
99 (46%)
114 (58%)
Master (Master Degree Programme)
36 (42%)
49 (58%)
Doctorate (PHD Programme)
430 213
85
43% of internal employees have completed these programmes (387 of 897 employees)
23
More than an Airport, Beyond Expectation
Major Achievement of IAAA 05.
Systematic CS training for relevant stakeholders and IIAC
On the Job Training (OJT) and Specialized training for security agents and IIAC security employees
CS
Security
Safety
1,200
2,500
On the Job Training (OJT) and Specialized training for airside operation related entities and IIAC
1,100
Yearly average trainees
Training for airport operations, safety, security, CS and etc.
Overseas Training
500 (2011)
World Best Service Airport
(ASQ 7th years in a raw)
ICAO USAP Best Security
Airport
ICAO USOAP No. #1 (98.89%)
1,162 overseas trainees from 63
countries (since 2008)
Global Standard Airport through training of airport core functions
24
More than an Airport, Beyond Expectation
Successful Completion of
ICAO Training Center
Assessment
(6areas, 66 items)
ICAO Full Member
following successful
completion of STP
1st ICAO accredited Aviation Training Center
World 1st ICAO TRAINAIR PLUS
STP Development
November, 2011
December, 2010 March, 2011 December, 2011
6 Course Developers
Developed according to ICAO standard development
procedure (TDG : ICAO Doc. 9941)
Full Member
ICAO Accredited
Course developer
ICAO Assessment
Associate Member
December, 2011
Major Achievement of IAAA 05.
25
More than an Airport, Beyond Expectation
Major Achievement of IAAA 05.
Best Practice Sharing
Global Standardized Training Course and Programme Development (2012 : Environment / 2013 : CS and CAT3 Operation)
Strengthening International Cooperation
National and International Training Course Promotion
Sharing of Practices of Course Development & Operation
Course Development
Mutual Cooperation
Training Course Promotion
Future action plans for sustainable training
26
More than an Airport, Beyond Expectation
Major Achievement of IAAA 05.
Key Success Factors of IAAA
High-ends Airport & Facilities
Best Practices with systemized training system
Cooperation with International Organizations (ICAO / ACI)
Strong Willingness
27
More than an Airport, Beyond Expectation More than an Airport, Beyond Expectation
Thank you for your attention.
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