How to Guide: Using the OTA Extranets - budget friendly travel

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2HowtoGuide:

UsingtheOTAExtranetsWhatisanOTA?

OTAisshortforOnlineTravelAgent,whichincludeAgoda,Booking.comandExpedia.

WhatisanExtranet?AnextranetisanOTAseasytouseonlinesystemtomanageyourbookingsandcontentwiththem.

WhydoyouneedtologintotheOTAextranets?• CancellationsandNoShows–ifaguestdoesn’tshowupfortheirbookingorcancelsdirectlywithyou,youwillneedtomarkthisintheOTAextranettoavoidgettingchargedcommission.This

mainlyappliestoBooking.comandExpedia.• ReservationDetails–theextranetsholdinformationonyourguestse.g.contactdetailsand

creditcarddetails.• StopSells–youcanmanuallystopselldatesviayourextranet.Thisishelpfulifyouwantto

avoidgettingoverbookingsduringabusyperiod.

IMPORTANT:Ensurethateverynowandthenyoulookatthepublic/customersiteforeachOTAtoensureyourlistinglooksgood.Remember,thisisallpotentialguestsseesoithastobeappealingor

they’llgotoacompetitor.____________________________________________________________________________________

WehopeyoufindthisguideonusingtheOTAextranetshelpful.Pleasecontactusifyouhaveanyquestionsorrequireassistance.Weareheretohelp!

ExtranetAccess:https://ycs.agoda.com/YourusernameandpasswordcanbefoundinyourloginSpreadsheet.Ifyouareunsureofyourlogindetails,pleasecontact

PubRooms.HowtocontactanAgodaRepresentative:

1. Youcancontactyourmarketmanager-pleaseclickheretoviewacontactlist.HowtoviewReservations:

2. LogintoAgodaandyouwillseeyourbookingrecordsintherighthandcolumn.ClickSeeallbookingrecords.3. Usethesearchbartofindyourreservation.ClickontheBookingID.4. Youcanviewyourguest’sdetails,virtualcreditcardnumber,reservationdetailsandtotalcosts.

*Ifyouwanttheguest’scontactdetails,youwillneedtocontactAgodaviatheabovelink.Whattodoifaguestdoesnotshowfortheirbookingorshortenstheirlengthofstay:

1. ChargetheVirtualCreditCardasperyourcancellationpolicy(generallythe1stnight).2. ContactAgodaandalertthemoftheNoShow/Changeofbooking.Pleasealsodothisiftheguestcancelsdirectly

withyou.*NOTE*TheguestpaysAgodaupfront,soitisunlikelythattheywontshowupfortheirbooking.

Howtoseeyourreviewsandcontentscores:

1. LogintoAgodaandclickReview&ContentScoresinthelefthandcolumn.2. ReviewScore:Youcanseeyouraveragereviewscoresfromguestsandcompareyourscoreswithcompetitors.3. ContentScore:Youcanseewhatareasofyourlistingneedattention.Pleaseletusknowifyouneedassistance

updatingyourcontent!Howtoupdatecontent:

1. LogintoAgodaandclickUpdateContentinthelefthandcolumn.2. Hereyoucanedityourpropertyinformation,facilities,photosanddownloadcustomerreviews.

Howtoblockoutdate/s:

1. LogintoAgodaandhoverovertheManagetabwhichcanbefoundonthetopleftcornerofyourscreen2. ClickRoomControl3. Selectyourroomtype/s,daterangeandclicksearch4. UndertheCloseOutRegularcolumn,selectthedate/syouwishtoblockoutandclickSave

*NOTE*YoucanblockoutdatesinLittleHotelieracrossallchannels,butblockingoutontheOTAprovidesextrasecurityagainstdoublebookings.

Needfurtherhelp?ClickheretoviewtheAgodaUserManual.

Needassistanceupdatingyourlistingorhaveaquestion?Don’thesitatetocontactPubRooms.Ph:0290460989|support@pubrooms.com.au

ExtranetAccess:https://admin.bookings.org/hotel/YourusernameandpasswordcanbefoundinyourloginSpreadsheet.Ifyouareunsureofyourlogindetails,pleasecontact

PubRooms.HowtocontactaBooking.comRepresentative:

1. LogintoBooking.comandclicktheInboxtab.2. ClickNewMessageinthetoprightcornerandsendyourrequest.

*EnsureyoucheckyourInboxregularlyforimportantnoticesandresponses.HowtoviewReservations:

1. LogintoBooking.comandclicktheXMLBookingstab.2. Usethesearchbartofindyourreservation.Clickonthereservationnumber.3. Youcansendyourguestamessage,viewtheircreditcarddetails,contactdetails,totalcosts,commissionscharged,

commentsfromtheguestandmore.Whattodoifaguestdoesnotshowfortheirbookingorshortenstheirlengthofstay:

1. LogintoBooking.comandclicktheXMLBookingstab.2. Usethesearchbartofindyourreservation.3. YouwillseeanoptiontomarktheguestasaNoShowintherighthandcolumn.Clickthisandfollowthe

instructions.*NOTE*Youwillgetchargedextracommissionifyoudon’tfollowtheabovesteps!Itisimportanttodothisonthedayorwithin48hoursoftheguestscheck-indateotherwisetheoptionwillexpire.

Whattodoifaguest’screditcarddetailsdecline:

1. LogintoBooking.comandclicktheXMLBookingstab.2. Usethesearchbartofindyourreservation.3. YouwillseeanoptiontoMarkcreditcardasinvalidintherighthandcolumn.Clickthisandfollowtheinstructions.

Howtoview/downloadInvoices:

1. LogintoBooking.comandclicktheFinancetab.2. ClickonInvoicesinthelefthandcolumnandviewanddownloadtheinvoice/s.

HowtoviewGuestReviews:

1. LogintoBooking.comandclicktheCustomerExperiencetab.2. Hereyoucanviewyourpositiveandnegativecommentsandviewstatisticsonwhatisandisn’tworkingforyour

property.HowtoupdateContent:

1. LogintoBooking.comandclicktheWebsiteContenttab.2. Hereyoucanviewyourcontentscoreandfindoutwhatcanbedonetogetyouto100%-pleaseletusknowifyou

needassistanceupdatingyourcontent.3. Youcanusethevarioustabstoupdateyourinformation–yourprofile,photos,roominformation,property

description,facilitiesandsurroundings.Again,wearehappytohelpyouwithanyupdates.Howtoblockoutdate/s:

1. LogintoBooking.comandclickontheXMLRates&Availabilitytab2. ClickonOpen/CloseRoomsintheleftcolumn3. Selectyourchosendates,daysoftheweek,rateplansandroomsyouwishtoclose.4. SelectCloseatthebottomofthepageandclickUpdate.

*NOTE*YoucanblockoutdatesinLittleHotelieracrossallchannels,butblockingoutontheOTAdirectprovidesextrasecurityagainstdoublebookingsoroverbookings.

Needfurtherhelp?ClickheretovisittheBooking.comPartnerHelpCentre.

Needassistanceupdatingyourlistingorhaveaquestion?Don’thesitatetocontactPubRooms.

Ph:0290460989|support@pubrooms.com.au

ExtranetAccess:https://expediapartnercentral.com/login

YourusernameandpasswordcanbefoundinyourloginSpreadsheet.Ifyouareunsureofyourlogindetails,pleasecontactPubRooms.

HowtocontactanExpediaRepresentative

1. Youcancontactanz@expedia.comorassistanceanz@expedia.comforanysupportenquiries.HowtoviewReservations:

1. LogintoExpediaandhoverovertheReservationstabandclickViewReservations.2. Usethesearchbartofindyourreservation.ClickonthereservationID.

Whattodoifaguestdoesnotshowfortheirbookingorshortenstheirlengthofstay:TherearedifferentproceduresforExpediaCollectBookingsandHotelCollectsBookingsHotelCollectBookings:

1. LogintoExpediaandhoverovertheAccountingtabandclickReconcilableReservations2. Entersearchcriteriatolocatethebooking3. ClickontheReconcilebuttonandchoosethereconciliationtypeandupdatetheamountto0orthefeeyoucharged

forcancellation*NOTE*Youwillgetchargedextracommissionifyoudon’tfollowtheabovesteps!Reconciliationmustbedonebeforethe4thdayofeachmonthforbookingsthatstayedinthepreviousmonth.

ExpediaCollectBookings:1. Emailanz@expedia.comthereservationnumberandalertthemoftheNoShoworchangeinbooking.Ensureyou

tellthemhowmuchyouchargedthevirtualcreditcard.

HowtomakeaPaymentEnquiry1. LogintoExpediaandhoverovertheAccountingtabandclickSubmitPaymentEnquiry.

Howtoview/downloadInvoices:

1. LogintoExpediaandhoverovertheAccountingtabandclickInvoicesandCredits.2. ClickthePDFsigntoviewordownloadinvoice/s.

Howtoview/respondtoGuestReviews:

1. LogintoExpediaandhoveroverthePropertyInformationtabandclickGuestReviews.Hereyoucanreadandrespondtoreviews.

2. Alternatively,youcanviewReal-timeFeedbackbyhoveringoverthePropertyInformationtabandclickingReal-timeFeedback.Hereyoucansortpositiveandhappyreviewsandrespondtoreviewsthatarenoolderthan2weeks.

HowtoupdateContent:

1. LogintoExpediaandhoveroverthePropertyInformationtabandclickeitherPropertyContentorPhotos2. HereyoucanclickonContentScoreinthelefthandcolumntoseeyourpercentageandfindoutwhatcanbedone

togetyouto100%-pleaseletusknowifyouneedassistanceupdatingyourcontent.3. Youcanusethevariouslinksintheleftcolumntoupdateyourinformation–yourpropertyinformation,photos,

amenities,services,dining,fees,policiesetc.Again,wearehappytohelpyouwithanyupdates.HowtoRequestChangestoRoomTypes,RatePlans,orInventory:

1. LogintoExpediaandhoverovertheRatesandInventorytabandclickUpdateRoomsandRates2. Selectadaterange,theroomtypesandrateplansyouwishtomakechangestoandclickContinue3. Atthetopofthepage,underEditOption,youwillseeasummaryofthedates,days,roomtypes,andrateplans

thatyouhavechosen.Ifyouwanttochangeanyofthese,clickChangeEditOptions4. UnderReviewChanges,scrolltofindthedateyouwanttochange.MakethechangeandclickSubmitRequest

*NOTE*YoucanblockoutdatesinLittleHotelieracrossallchannels,butblockingoutontheOTAprovidesextrasecurityagainstdoublebookingsoroverbookings.

Needfurtherhelp?ClickheretoviewtheExpediaOnlineHelpGuide.

Needassistanceupdatingyourlistingorhaveaquestion?Don’thesitatetocontactPubRooms.Ph:0290460989|support@pubrooms.com.au