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http://www..ccitizenexperience.es@aabella@aabella
How to build Open data Ecosystems for Smart Cities:European experience
Alberto Abella@aabella
http://www..ccitizenexperience.es@aabella@aabella
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Smart City Ecosystem
An Strategic open data plan
EU Smart city Ecosystems
Examples
4 Apps4EU
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2
3
Success factors Smart cities
Ogov passive vs active
Citizen Experience
Trends
4 Data reuse: MELODA
http://www..ccitizenexperience.es@aabella@aabella
Smart city Ecosystem
Source: Abella, Ortiz-de-Urbina and De Pablos (2015)
http://www..ccitizenexperience.es@aabella@aabella
Agenda - 4 items
Dataset inventoryDataset inventory
Owners, legal conditions, updating, responsibilitiesOwners, legal conditions, updating, responsibilities
Best practicesBest practices
Lessons learnt all over EULessons learnt all over EU
SustainabilitySustainability
Savings and incomes (direct and indirect)Savings and incomes (direct and indirect)
PromotionPromotion
Nurturing and Supporting the ecosystemNurturing and Supporting the ecosystem
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22
33
44
A strategic open data plan
Existing and potential businessesExisting and potential businesses
Check what datasets could be useful for business. Ask ecosystem.Check what datasets could be useful for business. Ask ecosystem.55
http://www..ccitizenexperience.es@aabella@aabella
Starters- Mature - AdvanceStarters- Mature - Advance
● Different ecosystems' size
● Different stages
● Different ecosystems' size
● Different stages
Ecosystem's populationsEcosystem's populations
EU Smart cities ecosystems
City #AppsHelsinki 110London 52Bologne 35Zaragoza 33Zurich 33Berlin 24Amsterdam 22Liverpool 22Milano 4Marseille 4Malaga 3Strasbourg 2
Source: Abella, Ortiz-de-Urbina and De Pablos (2015)
http://www..ccitizenexperience.es@aabella@aabella
Agenda - 4 items
Timeliness AppsTimeliness Apps
61 % Apps were real-time61 % Apps were real-time
Geolocated AppsGeolocated Apps
74 % Apps provide geolocated information74 % Apps provide geolocated information
CreatorsCreators
44 % Apps City. 26% Developers 14% SME 14% unidentified44 % Apps City. 26% Developers 14% SME 14% unidentified
Hot topicsHot topics
Transport 37 % Other (Tourism) 26%Transport 37 % Other (Tourism) 26%
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EU Smart cities ecosystems
Source: Abella, Ortiz-de-Urbina and De Pablos (2015)
http://www..ccitizenexperience.es@aabella@aabella
Smart city Ecosystem
Madrid:● 380.000 fines published● Amount, type, location, etc
Madrid:● 380.000 fines published● Amount, type, location, etc
http://www..ccitizenexperience.es@aabella@aabella
Smart city Ecosystem
Barcelona: ● 100.000 to 500.000 downloads● Based on data released by Barcelona Smart city● Successful competitor (single developer)
Barcelona: ● 100.000 to 500.000 downloads● Based on data released by Barcelona Smart city● Successful competitor (single developer)
http://www..ccitizenexperience.es@aabella@aabella
Force Field Analysis
Lessons learnt (2012-15)
Incubators not investors1
2
3*
1
2
3*E
cosy
ste
m
po
pu
late
d
…
Apps4EU
Data standardization
Business Lounge
Online competitions
Support & promotion
Update data sources
http://www..ccitizenexperience.es@aabella@aabella
The open circle
Release infoProfit from release
No return
Open circlesOpen circles
● Roads (2194 €)
● High Speed train (3561 M€)
● Wikipedia 58.5 M€
No impact model, just political impulse
● Roads (2194 €)
● High Speed train (3561 M€)
● Wikipedia 58.5 M€
No impact model, just political impulse
http://www..ccitizenexperience.es@aabella@aabella
Change in data licensing terms CHANGE IN LICENSING TERMS IN SPAIN IN OPEN DATASETS
Copyright and restrictive licensing Commercial & only attribution0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
84%
16%12%
88%
2011
2013
Source: Abella (2013)
http://www..ccitizenexperience.es@aabella@aabella
Success factors in Smart cities
External
Social capital
SMART CITY
Internal
Infrastructure and ICT
Governance
Economy (competitiveness)
Civic Engagement
Human capital
Environmental Sustainability
Source : Kogan 2014
http://www..ccitizenexperience.es@aabella@aabella
Success factors in Smart cities
Source : Kogan 2014
13
http://www..ccitizenexperience.es@aabella@aabella
1 OGOV Active Passive
2 Goals Service’s improvementHaving lots of people in well designed sites
3 Participants Representative citizens’ sample Those willing to participate
4 Info. Release Actual demand and useAuthorities’ interests and availability
5 Timeliness ASAP Once reviewed
6 Applications Ecosystem of developers Own development
7 Participation Commitment to answer Just open
8 Training In place No (just principles)
Breaking Set (Adding new ideas)Open government passive vs active
Source: Abella, Ortiz-de-Urbina and De Pablos (2015)
http://www..ccitizenexperience.es@aabella@aabella
New Standards
10 Dimensions
POLITICAL DOMAIN TECHNICAL DOMAIN
Strategy and political dimension Availability dimension
LEGAL DOMAIN Access dimension
Legal Domain Data quality dimension
ORGANISATIONAL DOMAIN Updating dimension
Organisational dimension SOCIAL AND ECONOMIC DOMAIN
Assessment dimension Reuse dimension
Participation and collaboration dimension
Smart Cities Open data. AENOR 178301:2015.Smart Cities Open data. AENOR 178301:2015.
http://www..ccitizenexperience.es@aabella@aabella
Citizen Experience
Analysis 1/5Analysis 1/5
Benchmark:Bestpractices
Quantitative
Sampling
Detect statistically sound user needs inorder to define features of the service
QualitativeFocus group
and interviews
1 2 3
4
http://www..ccitizenexperience.es@aabella@aabella
Citizen Experience
Design experience 2/5Design experience 2/5
● Involving agents and stakeholders in services ● Redesign● Co-design
● Involving agents and stakeholders in services ● Redesign● Co-design
http://www..ccitizenexperience.es@aabella@aabella
Citizen Experience
Modelling experience 3/5Modelling experience 3/5
● Statistical approach● Statistical approach
SERVICE experience
Innovation
SaveTime
Trust
Stage impact on attribute
Channel impact on attribute
TOUCHPOINTS
Office Call Center … ATM
Discover Brand
Use of services
Discover Brand
…. … … … …
Finishing
LIFECYCLE PHASE
Driver 1 (x %)
Driver 3 (z %)
Driver 2 (y %)
Driver 4 (t %)
Driver 5 (a %)
Driver 6 (b %)
Attribute
Driver For every attribute of experience
http://www..ccitizenexperience.es@aabella@aabella
Citizen Experience
Implementation 4/5Implementation 4/5
● Phases● Gantt
● Phases● Gantt
http://www..ccitizenexperience.es@aabella@aabella
Citizen Experience
Governance 5/5Governance 5/5
● Stable centre: User Test Centre ● Automatic report
● Stable centre: User Test Centre ● Automatic report
KPI database
Input formsDesign of the input forms about operative data on the KPI of Citizen Experience
Repository of indicatorsDesign of the data model. Use of ETL and visualization tools Periodic routines of exportation
ScorecardVisualization about current situation and KPI of Citizen experience evolution
http://www..ccitizenexperience.es@aabella@aabella
Metric reLeasing Open DAtaMetric reLeasing Open DAta
● Quantifies reusability of data sources
•Related with reuse
•Related with value creation
● Quantifies reusability of data sources
•Related with reuse
•Related with value creation
MELODA MELODA
● http://meloda.org● http://meloda.org
Data reusabilty : MELODA
http://www..ccitizenexperience.es@aabella@aabella
Questions & AnswersQuestions & Answers
http://www..ccitizenexperience.es@aabella@aabella
Thanks
Alberto Abella @aabella
Consultancy: aabella@braintrust-cs.com
Academia: Alberto.abella@urjc.es
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