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Getting Carers Involved – Our
Approach
Who Am I?
Who Are We?
2008
2010
• Review• Listen• One size fits all?• Challenges as opportunities
Our approach to involving peopleEnabling people to be involved or feel supported in a way that suits them, or let us know their views or simply get to know what's going on and what opportunities are available.
Be involved:
•Introduced carers events
•Get Active Get involved – volunteer campaign
Recruitment
Attend management meetings
Develop and deliver staff training
Receive support & information
•Matrons hotline•Carers newsletter•Carers information boards•Carers Champions•Contact AFS email
Receive support & information
•Carers information booklet•Skill building for volunteers via recovery academy•Information video in reception area•72 hour contact with carers following admission
Sharing experiences•Trust Carers Questionnaire•Flash surveys•Feedback kiosk ‘real time feedback’•Suggestion boxes•Video booth
In addition•Carers Awareness training – all staff•Reviewed visiting arrangements•Reviewed transport arrangements•Refurbished our reception area this year
2014
•Triangle of Care•Young Carers•Action plan regarding visiting arrangements•Plans for a Peer Support Worker role and Volunteer Co-ordinator role
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