Freedom To Focus - XPS Presentation

Freedom to Focus:

Xerox Print Services Presentation

Xerox Confidential Information

Xerox Confidential Information

Challenges We’ve Heard

• “I wish I had better information about our fleet of devices.”• “I spend too much time troubleshooting printing.” • “I wish I had more time for my key IT projects.”

I.T.

• “Look at all these invoices that I get for printers.”• “How do I gain control of consumable spending.”Accounting

• “The machine needs toner- who do I call?”• “Did anyone call for service?”• “Why do I have so many different consumable cartridges?”

Administrative

• “How can we reduce tree consumption related to print?”• “How does our print infrastructure impact our carbon footprint?”

Environmental Officer

• “What broad initiatives are there that could improve our bottom line?”CFO

An Alternative Solution: Xerox Managed Print Services

3

Change Management

Consolidated Invoices/ Billing

Dashboard Reporting

Web Portal

Single Point of Contact

Multi Vendor Device Management

Asset Optimization

Supplies/ Consumables

Proactive Monitoring

Break-Fix Services/

Proactive Monitoring

ContinuousImprovement

“When it comes to services, Xerox is the IBM Global Services of the

hardcopy industry.  It leads in brand equity, in services, ..

and its go to market structure is established.” 

“…MPS leader in ability to execute and

completeness of vision”

~ Gartner MPS Magic Quadrant

Xerox Earns 5th Consecutive J.D. Power &Associates Certification

Xerox has set the standard for service delivery,

and industry leaders agree.

• 58% of the MPS market through 6,000 global clients

• 1.8 million devices, more than 50% being non-Xerox,

under service contracts

• Managing 70 billion pages annually

Independent Recognition

A Proven Approach to Xerox Print Services

Manage• Provide remote

monitoring & helpdesk

• Proactive incident management and supplies replenishment

• Manage consolidated invoicing, and reporting

Assess

• Professional audit of current output infrastructure

• Provide an assessment of Total Cost of Ownership (TCO)

Design• Identify areas to

improve performance, streamline operations and reduce costs

• Design a print infrastructure/policy based on your needs

Implement• Implement the

agreed-to design

• Support your staff through the transition process, enabling user adoption and results

Your Organization

&

Xerox Confidential Information

Assessment ProcessNon-Disclosure Agreement (NDA) and Client Assessment Plan (CAP)

• Non-Disclosure Agreement• Mutually binding• Your information will be kept secure

and confidential• Xerox Assessment findings are

confidential to your organization

Xerox Confidential Information

Assessment ProcessNon-Disclosure Agreement (NDA) and Client Assessment Plan (CAP)

• Attachment A: Client Assessment Plan • Xerox process• Target completion dates• Presentation dates

• Attachment B: Operating Cost Data• Lease data• Printer replacement costs• Consumable invoices• Page coverage• Service invoices• A.P. / P.O. processing• I.T. / Admin labour

Xerox Confidential Information

Assessment ProcessXerox Device Agent (XDA)

• Xerox Device Agent• Discovers printers• Displays:

• Make / model• Meters• Status

• Ultimately used for remote fleet management

Xerox Confidential Information

Assessment ProcessAsset Mapping

• Asset Mapping• Print devices mapped• Identify opportunity areas

• Consolidate?• Underutilized?• Overutilized?• The right solutions in

the right place

Xerox Confidential Information

Assessment Findings PresentationWeek 4 - 6

• Xerox Print Assessment Results• Fleet Metrics• Complexity• Current Cost Data• Areas of Opportunity• Solution Collaboration• Next Steps

Xerox Confidential Information

Xerox Solution PresentationWeek 5 - 7

• Xerox Proposed Solution • Based on:

• Organizational objectives• Solution collaboration

• Next Steps & Timelines

Questions?

Source: Gartner, Inc. “Magic Quadrant for Managed Print Services, Worldwide”By Ken Weilerstein et al, September 22, 2010

Xerox is proud to be positioned as a leader in the 2010 Gartner Magic Quadrant for Managed Print Services.

The Gartner Magic Quadrant is copyrighted (22 September 2010 Gartner Report) by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

The Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Xerox.

Gartner Magic Quadrant for MPS, Worldwide

“The Ability to Execute axis positions each MPS provider based on its success in delivering results today as well as its preparation to deliver results in the future.

On this axis, Gartner verifies an MPS provider's capability to deliver MPS based on direct feedback from extensive interviews with its clients and other provided customer references.”

Approved for External Use

J.D Power Award

Xerox has set the standard for service delivery, and industry leaders agree. Xerox Services has won numerous awards and met rigorous certification standards including our fifth time with the J.D. Power and Associates program for Certified Technology Service and Support.

15

“An Outstanding Customer Service Experience”for five consecutive years.

Xerox Earns Fifth Consecutive J.D. Power and Associates Certification “An Outstanding Customer Service Experience”