TQM model
• Customer supplier chains (core)
• System, tools and teams
• Soft outcomes – commitment, culture and communications
• Based on J Oakland and P Morris, TQM. Pictorial guide for managers, CIM, Warszawa, 2000.
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TQM model
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TQM model
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TQM model
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Is everything clear? Let’s check it. Test yourself
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TQM model
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