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Presented by: Ahmed AsfahaniElayne LewisRae Levenson
Agenda
Types of behavior. How to demonstrate assertive behavior. Important four steps to follow. Role play. Why assertive? Questions? Activity. Conclusion.
Types of behavior
Aggressive Passive Aggressive Passive Assertive
Demonstrating assertive behavior
Practice makes perfect. Follow the golden rule. Evaluate the situation-different cultures. Don’t hurt others. Avoid using “absolute words”. Listen effectively.
Important four steps to follow Summarize. State. Specify. Describe consequences/benefits.
Why assertive?
Mutual respect. Improved self-esteem. Reduction in stress. Clear messages. More productive/better results. Maintain face and relationships.
Questions?????
Activity
REMEMBER
THANK YOU FOR YOUR TIME AND ATTENTION.
WE WILL SEE YOU NEXT MONTH!!
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