February 4, 2011 Community Hospital of the Monterey Peninsula Patricia Rutowski, Educational...
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- Slide 1
- February 4, 2011 Community Hospital of the Monterey Peninsula
Patricia Rutowski, Educational Services Director CHA Allied Health
Mini-Grant Final Report
- Slide 2
- Thank You California Hospital Association California Endowment
Monterey Adult School: Principal, Ann Kilty Pronunciation
Instructor, Stefani Mistretta ESL Instructor, Dan Cutler Spanish
for Healthcare Providers Instructor, Sherry Felten Doctors
- Slide 3
- Community Hospital of the Monterey Peninsula Located in
Monterey, California 205 active beds, 250 bed capacity over 50,000
outpatients through ED annually 2000 employees Somewhat diverse
staff and patients: ranging from affluent predominantly Caucasian
residents of Pebble Beach and Carmel, to the ethnically diverse
communities of Seaside, Marina and even the Salinas Valley. Service
area is 20% Hispanic.
- Slide 4
- Origin of the Proposal Need to educate staff and volunteers to
work with people from all walks of life and with many languages
Intention to develop the language abilities of diverse employee
population so they can progress through the institution Desire to
maintain and enhance existing ESL class offerings at the hospital
through Monterey Adult School partnership
- Slide 5
- Origin of the Proposal (cont) Intention to fulfill staff
requests for Pronunciation and Spanish for Healthcare Provider
classes Need to address staff language interpreter issues
- Slide 6
- Accomplishments Zoomerang Needs Assessment of language
development needs sent to all staff. 231 responses (46 managers and
184 staff); 20 non-English first languages spoken at CHOMP Adult
School Classes offered at CHOMP: One six-week ESL class for five
staff, October/November/December Three Spanish for Healthcare
Provider classes providing nursing CEUs in April/May for 16 people,
July/August for 13 people, and October/November for 13 people One
nine-week Music of English Pronunciation class for five staff,
June/July/August
- Slide 7
- Accomplishments (cont) Cultural Competency inservice plan using
a 16 minute video, Cultural Competency: Just Good Healthcare
developed and piloted with 90 Auxiliary volunteers, June 2010 and
January 2011 Cultural Competency: Just Good Healthcare video
incorporated into house-wide orientation for about 80 new staff in
2010 Managing Diversity class provided for 16 staff in June, to be
offered again in April 2011
- Slide 8
- Accomplishments (cont) Laminated Bar Charts (Spanish medical
conversation, Spanish vocabulary, medical terminology basics,
medical terminology, medical terminology: the body, anatomy,
anatomia) provided each class member; remaining sets given to
nursing units for staff reference Groundwork laid to address the
Joint Commission standards for Patient-Centered Communication
- Slide 9
- Impact: Beyond the Numbers The class is a positive turning
point in my life. All my pronunciation faults were uncovered and
help in correcting them received. Pronunciation Class, Summer 2010
P
- Slide 10
- Impact: Beyond the Numbers (cont) Stefani is wonderful at
teaching this class; she is aware of our needs in pronunciation.
This class is exactly what I was looking for, and I hope it will be
offered again in this hospital. Thanks to Stefani, my fear of
pronouncing English as a second language is gone. Her material and
dedication helped me so much. Auxiliary Services are asking for
more diversity training. On a recent Employee Engagement Survey,
the hospital ranked in the 90 th percentile for satisfaction with
staff Education and Development opportunities.
- Slide 11
- Obstacles Encountered Benchmarking and staffing reductions led
to managers being unable to send staff to classes during work hours
as well as fewer staff meetings and departmental inservice
opportunities. Because of diverse staff schedules, identifying
times when multiple people could take a class was very difficult.
Administration was not ready to begin discussions about formalizing
the employee language interpreter program and providing inservice
hours for training.
- Slide 12
- Next Steps We will continue to provide ESL and Spanish for
Healthcare Providers as possible. We will develop another class
format for Pronunciation and encourage and support individuals in
arranging individual or small group instruction with the same
provider.
- Slide 13
- Next Steps (cont) We will continue to roll-out the Cultural
Competency inservices housewide, either as an online module or in
classroom format, in order to address Patient-Centered
Communication standards from The Joint Commission. We have already
convened a work group to develop a plan for identifying, training
and assessing competency of employees as language interpreters, as
well as identifying other resources to assist with this
effort.
- Slide 14
- Thank you again!