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FacilitiesManagementCandidate Guide: Associate Assessment
FACILITIES MANAGEMENT02
All rights in this publication, including full copyright or publishing right, content and design, are owned by RICS, except where otherwise described. Any dispute arising out of this publication is subject to the law and jurisdiction of England and Wales.
Published by: RICS, Parliament Square, London SW1P 3AD
FACILITIES MANAGEMENT 03
Introduction Section A Associate: giving you a competitive edge 04Section B Three stages of the process 05 Section C Are you eligible for Associate Assessment? 06Section D The pathway and its competencies 08Section E The people 10
Stage 1 – Registration
Section 1.1 How to register 11 Section 1.2 Facilities Management competencies 13
Stage 2 – Assembling your evidence
Section 2.1 The Managed Learning Environment 22Section 2.2 Written evidence 23Section 2.3 Commentary 26Section 2.4 Structured development 27
Stage 3 – Associate Assessment
Section 3.1 Ready for assessment 30Section 3.2 Online ethics module 33Section 3.3 The Associate Assessors 34Section 3.4 After the Associate Assessment 34Section 3.5 Audit and quality assurance 36Section 3.6 Associate Glossary 37
Appendix
Managed Learning Environment (MLE) User Guide 38
Contents
FACILITIES MANAGEMENT04
Introduction
Section A Associate: giving you a competitive edge
Membership of RICS gives you a genuine competitive
advantage in your career and is highly regarded by employers
and clients around the globe.
Becoming an RICS Associate (AssocRICS) provides
the opportunity, if you have relevant work experience or
vocational qualifications (or a combination of the two), to
enhance your status and gain the recognition you deserve.
It also provides a stepping stone to advance to full
professional qualification (MRICS).
As an Associate you will have access to valuable professional
knowledge and information and the opportunity to network
with land and property experts around the world.
This guide takes you through the process of gaining
your Associate qualification in your chosen pathway,
Facilities Management.
FACILITIES MANAGEMENT 05
Section B Three stages of the process
The Associate qualification is gained by submitting workplace
evidence for assessment by RICS, and undertaking
structured development.
There are three main stages on the journey to your
Associate qualification
1. Registration – this is the stage where you become an
Associate Candidate. The registration system determines
whether you are ready for Associate Assessment now, or
whether you need to gain more qualifications or experience
before being assessed.
2. Assembling your evidence – you will do this using the
online Managed Learning Environment (MLE), where
you upload your evidence and record your structured
development.
3. Associate Assessment – when you have assembled the
evidence, you submit it to RICS Associate Assessors
who decide whether you have met all the requirements
to become an Associate.
These stages are outlined in more detail in this guide.
Introduction
FACILITIES MANAGEMENT06 06
Introduction
Section C Are you eligible for Associate Assessment?
The requirements for the Associate Assessment vary
depending on a candidate’s prior work experience and
qualifications. Each candidate will be given an assessment
plan (through the MLE) which sets out what must be done to
become an Associate. Candidates who already have proven
competence through specific surveying related qualifications
and/or membership of a specific professional body may
be eligible for direct entry to Associate membership on
successfully completing the ethics module (see page 33).
If you have only a short period of experience you must
discuss with your employer the best option for you to reach
the Associate requirements. This might be by completing a
relevant academic or vocational qualification. It might on the
other hand simply mean gaining more years of experience
before applying for Associate Assessment. In these cases,
you can enrol as an Associate Candidate as soon as you
have the support of your employer and an understanding
of how to meet the requirements. The MLE can be used as
a tool to log your development and training as you progress
towards assessment.
Various qualifications (academic or vocational) can reduce the
length of experience you require. Typical subject areas for the
Facilities Management pathway include Facilities Management;
Construction Project Management; Construction Engineering;
Construction Contracting Operations and Property Management.
Other built environment qualifications in subjects such as
Building Control, Building Technology and Building Surveying
can also be relevant.
The diagram below illustrates the various routes to becoming
an Associate.
RICS Associate Qualification
Candidate Profile Requirements
No vocational/academic qualification
Minimum 4 years’experience
Minimum 2 years’experience
Minimum 12 months’experience
Direct entry
AssociateAssessment
Ethics Module Associate(AssocRICS)
RICS approvedprofessional
body membership
RICS approved NVQ 4
Relevant NVQ 3Relevant HND/HNC,
DipHE/FD
Relevant degree
FACILITIES MANAGEMENT 07 07
Here are some possible examples to illustrate how you
could progress. Note, though, that whatever your current
situation you can enrol as an Associate Candidate NOW,
and work towards Associate Assessment at your own pace.
No relevant qualifications?
You could look at several different ways to ensure you
are eligible for Associate Assessment, such as
Introduction
Further qualification Enrol on an academic or vocational qualification which reduces the amount
of experience you need. This applies only to specified qualifications – For advice
email associate@rics.org
Work experience Continue in relevant employment until you have four years’ experience,
and collect evidence as you go
Professional body If you are already preparing for a qualification from another professional body,
that qualification may count towards AssocRICS
FACILITIES MANAGEMENT08 08
Introduction
Section D The pathway and its competencies
RICS members practise in a wide range of technical
disciplines, each of which has its own unique mix of
competencies known as a ‘pathway’. Your pathway is
Facilities Management.
What is Facilities Management?
This pathway is suitable for an individual embarking on
a career as an advisor (in-house or external) in facilities
management for commercial and public sector occupiers.
Facilities managers assist businesses to plan and safely
deliver essential property decisions.
Once established within the premises, businesses must
make their buildings and offices as efficient as possible.
Facilities managers will look at the best use of space,
suitable technology solutions, human resources and
safe surroundings.
Running a company also means complying with legal
responsibilities including health and safety, building
regulations, fire regulations, access and security. Facilities
managers advise on these and other essential services such
as catering, cleaning and maintenance.
The scope for facilities managers is extremely varied and
services are likely to include
• business operations
• business re-location
• business support
• health and safety
• outsourcing
• performance measurement
• procurement
• property management
• strategic planning and advice
• utilities and services.
FACILITIES MANAGEMENT 09 09
What are the RICS competencies?
RICS judges whether you meet its requirements by
assessing your competence. To be competent is to have
the skill or ability to perform a task or function. RICS has
defined the competencies for the Facilities Management
pathway, as follows.
Six technical competencies - the technical skills needed
for this pathway. These are at the heart of the Associate
qualification – it is a qualification that demonstrates your
knowledge, understanding and practical application of the
competencies. You must achieve the following SIX technical
competencies for AssocRICS in Facilities Management
• Analysis of client requirements
• Contract practice
• Procurement and tendering
• Project financial control and reporting
• Property management
• Supplier management
Eight mandatory competencies - the ‘softer’ skills that all
responsible practitioners need, regardless of their RICS
pathway. These competencies are essential: they demonstrate
your ability to work with colleagues, meet client requirements,
manage your own work and act with honesty and integrity.
They are
• Client care
• Communication and negotiation
• Conduct rules, ethics and professional practice
• Conflict avoidance, management and dispute
resolution procedures
• Data management
• Health and safety
• Sustainability
• Teamworking
How do I demonstrate the competencies?
To become an Associate you must satisfy RICS that you
have achieved all the technical and mandatory competencies
required for your pathway.
To do this you meet the following assessment requirements
1. written evidence – 24 pieces of written work taken
from your everyday role, four for each technical
competency (the written evidence will also demonstrate
your mandatory competencies)
2. commentary – your 300 word explanation for each piece
of written evidence, saying why you have chosen it
and explaining the extent of your own involvement.
3. structured development record – a description of your
learning activities
4. you will also complete the RICS online ethics module.
Introduction
10 FACILITIES MANAGEMENT 010
Introduction
Section E The people
You will work with a number of people to achieve the
Associate qualification.
Associate Assessors - there will be two assessors involved
in assessing your evidence
• Associate Assessor – an Associate (AssocRICS), MRICS or
FRICS who assesses your submitted evidence via the MLE
and decides whether you have met the requirements of
your pathway
• Lead Associate Assessor – as above, but with the
extra responsibility of writing the feedback for referred
candidates, and managing the contact between the two
assessors before a decision is reached.
Associate Proposer - must be an Associate (AssocRICS)
of four years’ standing, or a Member or Fellow (MRICS
or FRICS), who will endorse your application by signing a
declaration form at Associate Assessment to confirm that
you are a fit and proper person to practise.
Associate Supporter – it is not compulsory to have an
Associate Supporter, but nominating someone to this task can
be a great help to you in achieving the Associate qualification
especially if you are building your evidence over time. Your
Associate Supporter would normally be your line manager
r a suitable person in your organisation, who is able to give
you help and guidance in interpreting the requirements for
Associate Assessment and verify the evidence submitted
is substantially your own work. S/he should know your
work and should be prepared to understand the RICS
competencies and help you through the Associate process.
You are now ready to enter the first stage of the process.
11 FACILITIES MANAGEMENT
Stage 1 – Registration
Registration is the stage at which
• you tell RICS about your qualifications and experience,
and RICS tells you whether you need to gain more
experience before Associate Assessment
• you pay your Associate Assessment fee and join RICS
as an Associate Candidate. Details on fees can be found
at www.rics.org/associate
Section 1.1 How to register
Go to the Registration page at www.rics.org/associate
The instructions on screen will take you step by step through
the Registration process. There are a few preliminary steps
• enter your personal details
• tell RICS how you heard about the Associate qualification
• confirm your pathway
• enter your employment details.
You will then get to the area where you register your relevant
experience and qualifications.
Years of relevant experience
Use whole years only. Round the number up if you have
completed ten or more months in the latest year – for example
if you have completed three years and ten months, enter ‘4’.
How do I know whether my work experience is ‘relevant’?
Count only experience that is genuinely connected with your
pathway. You have to exercise some judgement on this. If in
any doubt, ask your Associate Supporter for a second opinion.
The experience
• must be in the facilities management sector
• must, in each of the years counted, use at least some of
the technical competencies for the Facilities Management
pathway (see section 1.2). By the time you reach Associate
Assessment, you must have experience in all of them.
Relevant academic, technical/vocational or professional
qualifications
• Select from the dropdown menu your highest relevant
academic qualification.
• Select from the dropdown menu the subject of your
qualification (if you have a qualification in a subject which
is not on the list but which you think is relevant, contact
us at associate@rics.org giving full details).
• Select from the dropdown menu your highest relevant
technical/vocational qualification (if you have a
qualification which is not on the list but which you think
is relevant, contact us at associate@rics.org giving
full details).
• Select from the dropdown menu your highest grade
of membership held in a related professional body
(if you have a professional body membership which is not
on the list but which you think is relevant, contact us at
associate@rics.org giving full details).
Before you complete the Associate Assessment you will be
asked for evidence of any qualification or professional body
membership you have registered.
Getting the outcome
The Registration system will assess your qualifications and
advise how many years of relevant experience you need in
order to be ready for Associate Assessment. This will be
between 0-4 years. Your assessment plan will be given to
you on screen.
If the result screen tells you a period of experience is required,
this does not necessarily mean you need to gain more
experience before Associate Assessment: you can count
experience retrospectively.
12 FACILITIES MANAGEMENT
Stage 1 – Registration
Completing the Registration process
You are now ready to complete the Registration process and
become an Associate Candidate. As an Associate Candidate
you will be given access to the MLE and can start putting your
evidence together.
• Complete the data protection screens
• Agree the terms and conditions.
You will then reach the payment screen where you will pay
your Associate Assessment fee. Details on fees can be found
at www.rics.org/associate
There are two methods of payment
• credit card online or
• with your employer’s account (available to RICS corporate
partners – you should check with your employer whether
this applies to you).
Once you have paid your Associate Assessment fee, you will
not be required to pay any other fee until 1 January in the
following calendar year – from then on, you will pay an annual
subscription fee.
When the payment process is completed you will be an
Associate Candidate, and you will be ready to enter the MLE.
• You will receive an email confirmation of your membership,
including your membership number and directions to the
member zone on the RICS website.
• You will sign in as a member – once in, you can change
your password.
Reminder: You will need your RICS membership number and
password every time you log on, so make sure you keep a
careful note of it.
Once logged into the member zone, select ‘My Details’ and
click on the Associates tab. This will take you to the MLE
where you will put your evidence together. When you are
confident you have completed the 24 pieces of evidence,
submit your portfolio of evidence for Associate Assessment.
If you take the option ‘register later’, the information you gave
RICS during the Registration process will be stored until you
do wish to register. You will not be able to make any further
progress towards Associate Assessment until you do so.
On the next page you will find the competency table for
Facilities Management. This is also available online at
www.rics.org/associate
The first part of the table shows the technical competencies
• column 1 is a description of what the competency relates to
• column 2 sets out what you must achieve
• column 3 gives examples of the likely knowledge, skills
and experience
• column 4 shows the evidence you will have to submit.
Take some time (ideally with your Associate Supporter) to go
through these descriptions and decide how you will provide
the evidence.
The second part of the table shows the mandatory
competencies. You will not have to produce separate
evidence for these. The evidence will be from your 24
pieces of work-based evidence, your structured development
record, and the ethics module. For example, your written
work will demonstrate your communication skills; a report
or exchange of correspondence could show how you have
worked collaboratively with colleagues.
Do you have the breadth and length of experience to
achieve all the competencies? If so, you could apply for
Associate Assessment straight away. If there is still some way
to go, do not be discouraged. You do not have to assemble
all your evidence in one go: you can build up your evidence
over time. It will be assessed only when you have put the full
package together and are ready for Associate Assessment.
So go ahead with registration, start collecting your evidence,
and submit it for assessment only when you are ready.
13 FACILITIES MANAGEMENT
Stage 1 – Registration
RequirementsDescription Examples of likely knowledge, skills and experience
Evidence
You must provide four different documents as evidence for each competency. The examples in this column are not a definitive list but are for illustration only. It is for you to ensure that the documents provide evidence of the knowledge, skills and experience in column three.
Demonstrate knowledge and understanding of the need to collect data, analyse and define the needs of clients. Provide evidence of the practical application of that knowledge and understanding. This should include the development of strategies and methodologies and, where appropriate, undertaking feasibility studies, design proposals and costings.
This competency is about the establishment and agreement of a client brief, but primarily deals with the inception stage of a project. This requires a sound understanding of the relevant law, the preparation of outline service delivery proposals in various formats, the preparation of budget costs, project programmes, and advising on various procurement options. It also requires an understanding of matters concerning energy efficiency, sustainability and alternative energies.
Knowledge
•themethodsofdatagatheringincluding client briefings and site based information
•thelawapplicabletofacilitiesmanagement activities and in particular those relating to consents and approvals
•theprinciplesofenergyefficiency, sustainability and alternative energy sources
•theprinciplesofthepreparationof alternative outline design proposals including sketch drawings
•themethodologyofpreparingan option appraisal
•theprinciplesofpreparingoutline service level agreements, budget costs and a project programme of works
•thevariousprocurementoptions
•theneedforspecialistconsultants and options for engaging them
•principlesofservicedeliveryand service improvement.
Activities
•analysingthedatagatheredthrough the client briefing process and formulating a detailed client brief
•consultingwiththestatutoryauthorities on the consents and other approvals required
•consideringtheimpactofenergy efficiency sustainability and the need for alternative energy sources
Evidence should demonstrate involvement with the preparation of the following
•theestablishmentofagreed client briefs
•outlineservicedeliveryproposals
•budgetsandprogrammes
•procurementoptionappraisals
•serviceimprovementreviewstomeet changing client requirements.
Documents must clearly show the candidate’s involvement with the piece of work and how they dealt with matters such as
•gatheringinformationfrom client representatives to inform the development of strategies and methodology
•liaisingwithoutsidebodies to establish requirements and constraints
•co-ordinatinginformationfromconsultants and incorporating it into proposals
•preparingcomplaintproposals
•helpingtobriefclientdepartmentson feasible options.
Section 1.2 – Facilities Management technical competencies
Analysis of client requirements
14 FACILITIES MANAGEMENT
RequirementsDescription Examples of likely knowledge, skills and experience
Evidence
You must provide four different documents as evidence for each competency. The examples in this column are not a definitive list but are for illustration only. It is for you to ensure that the documents provide evidence of the knowledge, skills and experience in column three.
•preparingalternativeoutlineservice delivery proposals and preparing option appraisals
•preparingoutlineschedulesofwork with approximate quantities
•preparingbudgetcostsincludingelemental cost plans
•preparingaprojectprogramme of works
•analysingcontract procurement options
•consideringtheneedforspecialistconsultants and the options for engaging them.
Analysis of client requirements (continued)
Stage 1 – Registration
15 FACILITIES MANAGEMENT
RequirementsDescription Examples of likely knowledge, skills and experience
Evidence
You must provide four different documents as evidence for each competency. The examples in this column are not a definitive list but are for illustration only. It is for you to ensure that the documents provide evidence of the knowledge, skills and experience in column three.
Demonstrate knowledge and understanding of the various forms of contract used in the construction industry and/or your area of business. Apply your knowledge of the use of the various standard forms of contract at project level, including the implications and obligations that apply to the parties to the contract.
This competency covers the various forms of contract used in the facilities management sector. Candidates should have an awareness of all of the main standard forms of contract and an understanding of contract law, legislation and the specific forms that they have used.
Knowledge
•basiccontractlawandlegislation
•contractdocumentation
•thevariousstandardformsofcontract and sub-contract and when the different forms would be used
•basiccontractualmechanismsand procedures at various stages of the contract
•thirdpartyrightsincludingrelevant legislation and the use of collateral warranties.
Activities
•producingcontractdocumentation
•carryingoutthecontractualmechanisms and procedures relevant to the financial management aspects of your project, such as change procedures, valuations, loss and expense and final accounts
•understandinggeneralcontractual provisions such as letters of intent, insurances, retention, bonds, liquidated and ascertained damages, early possession, practical completion and other common contractual mechanisms.
Evidence should demonstrate involvement with the preparation of the following
•contractdocumentationforavariety of contracts relevant to the facilities management sector
•managementofcontractstodemonstrate compliance.
Documents must clearly show the candidate’s involvement with the piece of work and how they dealt with matters such as
•handlingqueriesrelatingtotheproduction of contract documents
•dealingwiththereviewofcontractproposals to establish compliance
•dealingwithlettersofintentandthe placing of contracts
•dealingwiththecontractualaspects of valuations, variations, claims and final accounts
•involvementininsuranceissues,liquidated damages, phased possession etc.
Contract practice
Stage 1 – Registration
16 FACILITIES MANAGEMENT
Stage 1 – Registration
RequirementsDescription Examples of likely knowledge, skills and experience
Evidence
You must provide four different documents as evidence for each competency. The examples in this column are not a definitive list but are for illustration only. It is for you to ensure that the documents provide evidence of the knowledge, skills and experience in column three.
Demonstrate knowledge and understanding of the main types of procurement. Demonstrate knowledge and understanding of the tendering and negotiation processes involved in procurement. Apply your knowledge to the implementation of the procurement routes selected for your projects and to carrying out tendering and negotiation processes relevant to them.
This competency relates to services and goods rather than construction. It covers the selection of service providers – pre-qualification, tender lists, selection criteria; contract selection – alternative forms of contract; and pricing documentation. In this context contracts might cover single service providers or multi service management and implementation.
Knowledge
•pre-qualificationprocedures
•selectioncriteria
•tenderlists
•specifications
•servicelevelagreements
•pricingdocumentation
•tendernegotiation
•in-houseandoutsourcedservice provision.
Activities
•workingwithin-houseandexternal stakeholders to contribute towards the establishment of an agreed procurement solution
•implementingprequalificationprocedures using selection criteria to draw up tender lists
•devisingtenderdocumentationincluding statements of scope of service and pricing schedule
•participatinginpricingand/orvetting of tenders.
Evidence should demonstrate involvement with the preparation of the following
•invitationstotender
•thecreationoftenderlists
•thepricingand/orvetting of tenders
•appointmentofexternal service providers.
Documents must clearly show the candidate’s involvement with the piece of work and how they dealt with matters such as
•gatheringinformationtoinformthe decision on the most appropriate procurement and tendering solution
•helpingtoestablishselectioncriteria
•analysingreturnstoidentifysuitable contenders
•assistingwithpre-qualificationand selection procedures.
Procurement and tendering
17 FACILITIES MANAGEMENT
Stage 1 – Registration
RequirementsDescription Examples of likely knowledge, skills and experience
Evidence
You must provide four different documents as evidence for each competency. The examples in this column are not a definitive list but are for illustration only. It is for you to ensure that the documents provide evidence of the knowledge, skills and experience in column three.
Demonstrate knowledge and understanding of the effective control of costs during a project. Demonstrate understanding of the legal and contractual constraints and the effect of time and quality on the cost of a project. Apply your knowledge to the management of project costs. This should include the preparation and presentation of financial reports on the performance of a project at appropriate intervals, to provide effective forecasting of costs, risks and their financial implications.
This competency covers the effective cost control of facilities management related projects, such as space planning, energy management, recruitment and management of staff, security and/or contingency management. Candidates should be aware of the principles of controlling and reporting costs on any project. They should have an understanding of the control and reporting processes used on their projects. (Please note: for surveyors working in contracting this competency covers externally issued cost advice and reports).
Knowledge
•effectivecostcontroloffacilitiesmanagement activities
•thelegalandcontractualconstraints on the cost of a project such as changes in legislation and design risk allocation
•reportingandforecasting of costs
•principlesofcontingencies/ risk allowances.
Activities
•managingbudgetsandcosts
•reportingandforecastingcostsfor different procurement routes and client types
•usingcash-flowsinfinancialmanagement
•managingprovisionalsums/contingencies/risk allowances
•managingvariancesbetweenbudgets and costs.
Evidence should demonstrate involvement with the preparation of the following
•financialreportsinrelationtoarange of facilities management activities
•costreconciliationreportsbetweenbudgeted costs and out-turn costs, both at the end of a contract and at progress review points
•cashflowreports
•reportsontheexpenditureofcontingent sums
•calculatingthefinancialimpact of acceleration or delay.
Documents must clearly show the candidate’s involvement with the piece of work and how they dealt with matters such as
•preparingcostreportsat various stages
•dealingwiththefinancialaspectsof valuations, variations, claims and final accounts
•identifyingvariancesbetweenactual and anticipated expenditure
•assistingwithcashflowprojections.
Project financial control and reporting
18 FACILITIES MANAGEMENT
Stage 1 – Registration
RequirementsDescription Examples of likely knowledge, skills and experience
Evidence
You must provide four different documents as evidence for each competency. The examples in this column are not a definitive list but are for illustration only. It is for you to ensure that the documents provide evidence of the knowledge, skills and experience in column three.
Demonstrate knowledge and understanding of property management and the relationship between owner and occupier.Apply the principles of property management to provide solutions to issues affecting both owners and occupiers of real estate.
This competency covers all aspects of day to day functions associated with property and/or maintenance management. It includes issues relating to works, health and safety, landlord and tenant relationships, and service charges. In general, any matter associated with the smooth running of a property.
Knowledge
•keyfactorsdeterminingthelandlord and tenant relationship in relation to the running of a property
•operationalobjectivesandmanagement
•plannedmaintenanceandreactive maintenance
•maintenanceandstatutoryinspections and resultant corrective actions
•compliancerequirements
•prioritisingforwardmaintenance
•integratingmaintenance activity with the occupant’s operational needs
•legalrequirementsassociatedwith multi let property and/or managed property
•propertymanagementaccounting principles from the landlord and tenant perspective, and also the requirements of law and of RICS
•coursesofactioninrelationtobreaches of lease by landlord and tenant
•howdisputesandproblematicalissues can be resolved, and how to prioritise key tasks.
Activities
•managingpropertyfrombothalandlord and tenant perspective, and understanding the key factors from each viewpoint
•maintainingrecordsystems
•identifyingmaintenancerequirements
Evidence should demonstrate involvement with the preparation of the following
•creationofmaintenancesolutions
•managementofmaintenancecontracts to demonstrate compliance
•maintenancemanagementincluding recommendations for improvements.
Documents must clearly show the candidate’s involvement with the piece of work and how they dealt with matters such as
•establishingmaintenancerequirements in accordance with legislation, good practice and/or the provisions of a lease
•assistingintheprioritisationofmaintenance tasks
•preparingandmaintainingrecords
•managingarangeofmaintenanceactivities using in-house or external providers
•assistinginthereviewofmaintenance activities to identify potential change and improvements.
Property management
19 FACILITIES MANAGEMENT
RequirementsDescription Examples of likely knowledge, skills and experience
Evidence
You must provide four different documents as evidence for each competency. The examples in this column are not a definitive list but are for illustration only. It is for you to ensure that the documents provide evidence of the knowledge, skills and experience in column three.
•implementingmaintenancepolicy prioritising activities in terms of changing operational and legislative requirements
•placingcontracts(orders) for maintenance
•confirmingsatisfactorycompletion of work.
Property management (continued)
Stage 1 – Registration
20 FACILITIES MANAGEMENT
Stage 1 – Registration
RequirementsDescription Examples of likely knowledge, skills and experience
Evidence
You must provide four different documents as evidence for each competency. The examples in this column are not a definitive list but are for illustration only. It is for you to ensure that the documents provide evidence of the knowledge, skills and experience in column three.
Demonstrate knowledge and understanding of how to manage suppliers using a logical process to ensure that the cost and quality of the service received meets organisational requirements. Apply your knowledge and understanding by using an existing process to manage suppliers to ensure that the cost and quality of the service received meets organisational requirements.
This competency relates to the management of internal and external facilities service providers.
Knowledge
•contracts
•servicelevelagreements
•keyperformanceindicators
•performancemonitoring
•benchmarking
•stakeholdermanagement
•supplychainmanagement.
Activities
•performancereviewmeetings
•auditingofsuppliers
•budgeting
•orderingvariationstotheservice
•paymentofsuppliers.
Evidence should demonstrate involvement with the preparation of the following
•reportsonthesupplychainincorporating both internal and external suppliers and stakeholders
•reportsontheperformanceofinternal staff teams comparing performance to agreed targets
•reportsontheperformanceofexternal suppliers, comparing performance to agreed targets
•reportsontherangeofsupplierswho could carry out a future task
•reviewofthepastperformanceofpotential suppliers.
Documents must clearly show the candidate’s involvement with the piece of work and how they dealt with matters such as
•assessingsupplierperformance
•reviewingperformancewithsuppliers and with clients and building occupiers
•identifyingvariancebetweenservice requirement and service provision
•reportingonsupplierperformance
•assistinginthereviewofsupplierperformance to identify potential changes and improvements.
Supplier management
21 FACILITIES MANAGEMENT
Stage 1 – Registration
RequirementTitle
Mandatory competencies
Demonstrate knowledge and understanding of the principles and practice of client
care including
•theconceptofidentifyingallclients/colleagues/thirdpartieswhoareyourclientsand
the behaviours that are appropriate to establish good client relationships
•thesystemsandproceduresthatareappropriateformanagingtheprocessofclient
care, including complaints
•therequirementtocollectdata,analyseanddefinetheneedsofclients.
Demonstrate practical application of the principles and practice of client care in your
area of practice.
Client Care
Demonstrate knowledge and understanding of effective oral, written, graphic and presentation
skills including the methods and techniques that are appropriate to specific situations.
Demonstrate practical application of these skills in a variety of situations, specifically including
where negotiation is involved.
Communication and negotiation
Demonstrate knowledge and understanding of the techniques for conflict avoidance,
conflict management and dispute resolution procedures including for example
adjudication and arbitration, appropriate to your pathway.
Conflict avoidance, management and dispute
resolution procedures
Demonstrate knowledge and understanding of the sources of information and data, and
of the systems applicable to your area of practice, including the methodologies and
techniques most appropriate to collect, collate and store data.
Data management
Demonstrate knowledge and understanding of the principles and responsibilities imposed
by law, codes of practice and other regulations appropriate to your area of practice.
Demonstrate practical application of health and safety issues and the requirements for
compliance, in your area of practice.
Health and safety
Demonstrate knowledge and understanding of why and how sustainability seeks to
balance economic, environmental and social objectives at global, national and local
levels, in the context of land, property and the built environment.
Sustainability
Demonstrate knowledge and understanding of the principles, behaviour and dynamics
of working in a team. Teamworking
Demonstrate knowledge and understanding of the role and significance of RICS and its
functions. Also an appreciation of your personal professional role and society’s expectations
of professional practice and RICS code of conduct and conduct regulations, including the
general principles of law and the legal system, as applicable in your country of practice.
Demonstrate practical application in your area of practice, being able to justify actions at all
times and demonstrate personal commitment to the rules of conduct, and RICS ethical
standards. Demonstrate that you have applied these in the context of advising clients.
Conduct rules, ethics and professional practice
*Although this is achieved through the RICS
ethics module you should still refer to it
(where applicable) in any 300-word commentary
22 FACILITIES MANAGEMENT
Stage 2 – Assembling your evidence
Section 2.1 The Managed Learning Environment
The Managed Learning Environment (MLE) is an online
resource which enables you to upload evidence, write your
300-word commentaries and record structured development
for the Associate Assessment. It is accessible from any
computer connected to the Internet. Once you have entered
the MLE you can progress at your own pace.
MLE user guide
At the end of this guide, there is a complete step-by-step
guide to using the MLE. When you are using the MLE,
you will see tips and guidance on screen.
What is the MLE for?
In the MLE you will build up, piece by piece, evidence to
show your knowledge and skills. When you consider you
have met all the required competencies, you apply for
Associate Assessment. RICS Associate Assessors will view
all your evidence and decide whether they agree that you have
met the requirements to become an Associate. If successful,
you will be awarded the AssocRICS designation: if you are not
successful, you will be given feedback about what you need to
work on. You will then collect further evidence as directed, and
along with paying a re-assessment fee you can then re-submit
for Associate Assessment.
The requirements fall into three categories
• written evidence – examples of written work prepared
by you, during the course of your day-to-day employment,
submitted electronically to the MLE
• commentary – with each piece of evidence you will write
a 300-word commentary which clearly identifies your
personal input and learning from the evidence provided,
which you input direct into the MLE
• structured development – an account of your learning
activities and outcomes over the last twelve months,
explaining what you have done in order to build up your
competence; this is text typed into the MLE.
The MLE has additional functions to help you keep track
of your uploaded evidence and structured development
• alerts – to notify you of any important changes and
developments, new guidance notes, or new learning
resources available
• events – RICS will use this section to advertise events that
could count towards your structured development.
To see how each of these additional functions work, please
see sections 1.4 and 1.5 of the MLE user guide.
Career history
You must complete, in the MLE, a table setting out your career
history to demonstrate the years of relevant experience you
declared in the Registration process. See section 2.1 of the
MLE user guide.
23 FACILITIES MANAGEMENT
Stage 2 – Assembling your evidence
Section 2.2 – Written evidence
Documents
The evidence you submit for Associate Assessment should
be in the form of material you have produced (or contributed
significantly to) in the course of your day-to-day work.
Associate Assessors want to see real work outputs. You
should provide as much variety as possible to illustrate the
breadth of your knowledge and application.
These must be
• your own work (or have your own contribution
clearly identified)
• uploaded by you to the MLE.
There are several different types of evidence you may submit.
These include, for example
• letters or emails sent to key parties
• notes taken at meetings (these will be your hand written
notes, not a typed up version)
• work sheets
• query lists
• back up notes or calculations
• finished work.
How recent must the evidence be?
You can build up your evidence, using the MLE, over time.
However
• all the evidence must have been produced in the last four
years (that is, no piece of evidence should be more than
four years old when you submit it); and
• at least one piece of evidence per competency must have
been produced during the 12 months immediately prior
to Associate Assessment.
You must be able to show that your evidence meets these
time requirements – for example, any correspondence
should include dates, and any report should also be dated.
Evidence such as site surveys or work specifications should
contain a reference to the date the work was done or the
communication produced. If the dates are not clear from the
evidence itself, make sure you clarify in the commentary (see
section 2.3 of this guide).
Choosing what documents to submit
You have seen, in section 1.2, the list of documents selected
by RICS for the Facilities Management pathway. The following
examples should give you a clearer idea of the depth and
detail the Associate Assessors want to see.
Example 1: If you are submitting a client brief, it should
demonstrate to the client your clear understanding of the
project and should be the output from preliminary discussions
with the client. The scope and nature of the project must
be clearly explained in the brief and should be one of the
preliminary documents prior to formal contract. Its contents
should include
• your overview assessment of the project
• options that might be considered
• service delivery proposals
• budget estimates and programme timescales
• procurement options
• client support and project review.
Your submission is aimed at demonstrating your competency
in working with a client to professionally support them in
delivering a facilities management project that will meet their
core organisational needs, is safe, legally compliant and
delivers an effective efficient project.
Example 2: If you are submitting evidence of a supplier
review, your report should be comprehensive and demonstrate,
on behalf of the client, that a full examination of options
has been undertaken. Evidence will be in report form, but
should include relevant communications between parties
and demonstrate how cost and quality issues have been
addressed. The report contents should cover
• performance examination of supply chain (internal external)
• review of performance against service requirements
• evidence of wider market comparisons (benchmarking)
• options for future provision
• future procurement methodology that might be used.
Your aim in this case would be to show that you understand
the process of delivering a value for money service to a client
and that you have a detailed knowledge of the service area
and are able to offer options for future consideration. Examples
of how benchmarking might be used within such a project
and the value of occupier/customer feedback within the
business process are relevant matters that can be used as
support evidence.
24 FACILITIES MANAGEMENT
Stage 2 – Assembling your evidence
Uploading your evidence
When you have decided to submit a piece of evidence you
must produce it as an Adobe .pdf file. This is the only format
accepted by the MLE. Then upload it following the instructions
in section 3 of the MLE user guide. If you want to submit a
document you have only in hard copy, it must be scanned for
uploading. You must give each document a unique title when
you upload it, for identification.
NB: If you do not have access to scanning facilities at your
workplace you should use public services such as your local
library or internet café.
Make sure you keep a copy and keep a relevant backup as you
would in your normal practice.
You do not have to submit the documents in any particular
order, and at any time before you submit your evidence for
assessment you can change your mind about a document.
Say, for example, you have uploaded an internal report
showing your work on certain aspects of a task. Later, you
produce a particularly good piece of work in the same subject
area which in your view demonstrates your abilities better than
the first one. You can replace the earlier work with the later.
Do not try to submit extra evidence for Associate Assessment:
the MLE will not allow you to submit the incorrect number of
pieces of evidence.
Remember that the Associate Assessors want to see only work
that is relevant and concise: do not submit a massive document
in which only a few sections relate to the competency.
Submit only the relevant extract(s), and explain in the
300-word commentary what the context was.
Linking your evidence to the competencies
You must submit four pieces of evidence for each technical
competency. Do not be concerned if one piece on its own
does not demonstrate the whole range and depth required.
Choose evidence that taken together builds up a picture,
reflecting different aspects of your work. For each competency,
the Associate Assessors will be considering all four pieces
together and looking at the bigger picture they present.
Follow the process to link each document to your
competencies – see section 3.1 of the MLE user guide.
Work that covers more than one competency
Don’t forget that you must submit four pieces of evidence
for each technical competency.
Each piece of evidence can be linked in the MLE to one
technical competency only – so choose the one it mainly
reflects. It will then count as one of your four pieces for that
competency, and the MLE will ‘count down’ until you have
lodged the required number for all your competencies.
What if you have produced a piece of evidence that you think
demonstrates more than one of your technical competencies?
The Associate Assessors want to see brief, concise, relevant
documents. If you have already submitted a document for
one technical competency, but want to use parts of it towards
another, you should prepare another version of this evidence
for the second technical competency and upload it as a
separate document. It must be given a separate title and you
will write a separate 300-word commentary for it. Remember
that the Associate Assessors will want to see the breadth of
your work experience. You should, therefore, try to use as
many different examples as you can rather than re-using a
single piece of work several times.
25 FACILITIES MANAGEMENT
Stage 2 – Assembling your evidence
Work produced for another qualification
Generally the evidence you submit for Associate Assessment
must be produced in the course of your work – the Associate
qualification is awarded in recognition of your practical
competence. However, if you are studying for a relevant
academic qualification your tutors might set you work-
based assignments. And if you are doing a relevant vocational
qualification, you will have been producing work-based
evidence for that qualification.
You can include written course work from an academic
qualification towards your evidence, provided it relates
directly to your job, rather than to the general role of the
Facilities Manager. RICS advises that no more than half
your evidence should be from course work produced for
an academic qualification.
You can also use evidence you have already used for a
vocational qualification.
All the other rules apply – that is, like any document you
submit, the evidence must have been produced within the
last four years, with at least one piece per competency from
the 12 months prior to assessment.
It is for you to decide how many pieces of evidence you could
use from another qualification. Much will depend on how closely
related that qualification is to your Associate pathway. The more
closely related it is, the more likely it is to help you demonstrate
the necessary Associate competencies.
Vocational qualifications require the submission of work-
based evidence. So if you have recently completed a relevant
vocational qualification or are working towards it, you should be
able to use much of your evidence for Associate Assessment.
You should discuss carefully with your tutor (and with your
Associate Supporter, if you have one) before deciding
to submit any individual piece of course work towards the
evidence for Associate Assessment.
Confidentiality
Your evidence is confidential and will not be disclosed by
RICS to any third party without your authority or used for
any purpose other than assessing your competence.
You may however need to ensure, for commercial reasons,
that you do not include names of clients, the location of
a development, etc. If that is the case, and you choose
for example to replace the name of your client with a
pseudonym, you should include a statement with your
evidence such as “the names in this document have been
changed to preserve confidentiality”.
How to view your documents
You can view your uploaded evidence at any time
– see MLE user guide, section 3.3.
26 FACILITIES MANAGEMENT
Stage 2 – Assembling your evidence
Section 2.3 – Commentary
For each piece of evidence, you must submit a 300-word
commentary, which is input directly into the MLE.
The commentary serves three purposes
• to demonstrate how you have understood the requirements
of the technical competency, and say how the piece of
evidence demonstrates that you have achieved it – in effect,
you are explaining why you chose this particular piece
• to demonstrate your understanding of the mandatory
competencies, and show how they are reflected in the
work that led to the piece of evidence (for example, did
you have to work with other team members, demonstrate
communication skills, etc)
• to set out the process you followed to complete the activity
covered by your evidence.
The commentary is important. It shows how you have reflected
on what is required, and on your own work, and builds up a
picture of what your work involves and how you go about it.
You must be concise, as you have a strict word limit. There
is no prescribed form for a commentary but you may find it
helpful to use the following headings.
How is the competency demonstrated?
The requirements set out in the second column of the chart
in section 1.2 should guide you in this.
Wider skills
Other than the main technical competency, what else does
this evidence show about your work? Look particularly at the
definitions of the mandatory competencies and say how this
piece of evidence shows that you have achieved one or more
of them.
Background
Describe the work that led to the piece of evidence.
Where, when, how? Who was working with you? How
much supervision? Is the activity part of your everyday
role? How much experience do you have in it?
You can edit your 300-word commentaries at any point up to
the time you submit your evidence for Associate Assessment.
At that point they are locked and you have no further access.
RICS strongly recommends you prepare your 300-word
commentaries as word-processed documents, and spell-
check them, then copy and paste them into the MLE. This will
make it easier for you to get your work to the best possible
standard, and will also prevent you losing your work if you lose
your internet connection.
If you exceed the 300-word commentary limit
If you have uploaded a piece of evidence but exceeded the
300-word commentary limit, the MLE will reject the piece
of evidence you have just uploaded. To remedy this, simply
upload the evidence again once you have reduced your
commentary to 300 words or fewer.
27 FACILITIES MANAGEMENT
Stage 2 – Assembling your evidence
Section 2.4 – Structured development
Your structured development record is a log and evaluation of
the learning activities that have built up your skills towards your
mandatory and technical competencies.
Structured development is private learning, organised learning,
work-based learning or other activities which you undertake in
order to reach the required standard for your qualification.
It should be
• gained in a systematic, structured manner
• based on a process of selecting, planning and evaluating
the activities.
Private learning: reading, online learning or similar which
you have undertaken independently.
Organised learning: a learning event provided by a training
company, college or similar. May be a CPD event.
Work-based learning: training provided in your workplace.
May include in-house training courses or events put on by
your employer; instruction or mentored practice in new tasks;
reading, study or online learning required by your employer in
order to equip you for your role.
Other: any activity not falling into one of the previous
three categories.
You must have recorded a minimum of 48 hours
structured development in the 12 months prior to your
Associate Assessment.
If you are ready for Associate Assessment now, you can
complete your structured development record by reviewing
your learning activities over the last year (if you have no
diary records of your learning activities you may have to use
approximate dates).
If you are working towards Associate Assessment in the future,
you should complete the record as you go.
There is no strict rule about the precise number of hours
of structured development you record for each individual
competency. You should ensure that you achieve a reasonable
spread of hours across the competencies, and record a variety
of activities and learning methods. You do not have to record
something for every competency. Some of your activities can
relate to more than one.
Completing the structured development record
You complete your structured development record by typing
direct into the MLE. To do this, you access the structured
development recording area.
Follow the instructions on screen to log your activities. Detailed
guidance on the process is in section 4 of the MLE user guide.
Do not log any activity that took less than half an hour.
Start a new entry for each activity.
You must follow the prompts to record
• a brief description or ‘title’ (for example “event to learn
about new forms of contract”)
• the start date and time (when you commenced the
learning activity)
• the end date and time (when you completed it)
• a description of the activity – for example “lecture at [venue]
on the subject of…” [followed by a description of what the
lecture covered]. Make sure the description relates directly
to the competency: show how it was relevant and useful.
• an ‘activity review’, in which you reflect on what you have
learned and describe the learning outcome – for example,
“raised level of skill from basic awareness to a good
working knowledge”.
28 FACILITIES MANAGEMENT
Stage 2 – Assembling your evidence
Some examples of structured development
Analysis of client requirements
PurposeCode Description Learning outcomes
To develop my understanding
of the client’s operational
requirements
Work-based CPD lecture on company
procedures.
I have an understanding of the
need to gather detailed
information in a structured
manner so that we can develop
an effective operational solution
To develop my understanding
of the client’s operational
requirements
Work-based Attended in-house induction on
the client’s organisational structure
I have a clearer understanding of
the parties that I need to talk to,
and the operational requirements
of the organisation, so that I can
help to develop service delivery
proposals
Procurement and tendering
PurposeCode Description Learning outcomes
Strengthen my knowledge of
procurement and tendering; how
much it was being applied in
practice and to further my
understanding on the
procurement options
Organised CPD Lecture - outlining the main
forms of procurement as well as
knowledge and understanding of
the tendering and negotiation
processes involved in procurement
I learnt that with procurement
options, there are so many
variables which determine the
option that is eventually chosen,
there is no standard way of
analysing it but certain options
will be better suited to certain
projects
Contract practice
PurposeCode Description Learning outcomes
To develop my knowledge of the
use of various forms of contract
Work-based Attended in-house training
workshop on contractual awareness
I developed an awareness of
various forms of contracts and
potential contract scenarios,
including the implications and
obligation that apply to the
parties to the contract
Health and safety
PurposeCode Description Learning outcomes
The course aimed at making
delegates familiar with relevant
health and safety legislation and
industry standards and procedures
Organised Attended CPD training workshop
on health and safety
The course provided a brief
understanding of procedures and
legal requirements regarding
these subjects. It increased my
knowledge of the systems and
my potential role
29 FACILITIES MANAGEMENT
Stage 2 – Assembling your evidence
Linking your structured development
to your competencies
Once you have recorded a structured development activity
you must make sure you link it to your competencies. The MLE
user guide, section 4.2, shows you step by step how to do this.
Keeping track of your evidence and
structured development
The MLE will track your progress to show you how far you have
got with recording the right amount of evidence and structured
development. It allows you to see, for each competency,
what documentary evidence you have uploaded and how
many more pieces of evidence you need to upload in order to
meet the requirement for the competency. It also allows you
to review all the structured development you have recorded.
You can edit your record at any time before you submit your
portfolio for Associate Assessment.
See section 5 of the MLE user guide for a detailed description
of these operations.
Presentation matters
The RICS brand stands for the highest standards of work.
The appearance and presentation of your work is important.
Would a client have faith in your competence if you presented
her with a report that had spelling and grammatical errors,
lacked clarity or was full of inaccurate wording? Make sure
that the work you submit for Associate Assessment has been
properly proof-read and spell-checked, and that the language
you use is appropriate.
30 FACILITIES MANAGEMENT
Stage 3 – Associate assessment
Section 3.1 – Ready for assessment
You are ready for Associate Assessment when you have
• uploaded four pieces of evidence with a 300-word
commentary for each of the technical competencies
• uploaded a copy of your relevant qualification if you have
registered one – this should be the certificate or a letter
of confirmation
• completed your structured development within the MLE
• uploaded declarations for you and your Associate
Supporter/Proposer (see below).
Submitting your evidence for Associate Assessment
The MLE user guide, section 6, shows step by step the
process for submitting your evidence.
Declarations
Before submitting your evidence for Associate Assessment,
you and your Associate Supporter/Proposer must sign
declarations verifying your work and your suitability for
RICS membership.
The Associate Supporter must be from the same
organisation as you, and must declare that your evidence is
substantially your own work and reflects your job role.
The Associate Proposer must be an RICS member
(Associate of four years’ standing, MRICS or FRICS) but
does not necessarily have to work for the same organisation
as you. S/he must declare that you are a fit and proper person
to be an Associate.
A single person can act as both your Associate Supporter and
Associate Proposer if s/he is an RICS member as described
above and works for the same organisation as you. In this
case your Associate Supporter/Proposer will complete one
combined declaration form.
31 FACILITIES MANAGEMENT
Stage 3 – Associate assessment
Which declarations do you need?
The MLE contains all the possible declarations. They are
• Declaration 1 – Associate Candidate’s declaration
• Declaration 2 – combined declaration for RICS member acting as both Associate Supporter and Associate Proposer
• Declaration 3 – non-RICS member, who works for your organisation, acting as Associate Supporter
• Declaration 4 – RICS member from a different organisation, acting as Associate Proposer.
Below there is a flowchart which takes you through the options. To summarise, every Associate Candidate
must sign, date and upload Declaration 1. In addition you will upload the other signed and dated declarations which
reflect your circumstances. You have only two options, either
• Declarations 1 and 2, or
• Declarations 1, 3 and 4.
Your evidence will not be assessed until you have uploaded all the required declarations.
Which Declaration is required?
OnlyDeclarations
1 and 2required
RICS member(acting as both Associate Supporter and Proposer)
signs Declaration 2
Declarations1, 3 and 4required
Identify a non RICS memberin your organisation who can
confirm your involvement in the work. This person acts as your Associate Supporter and signs
Declaration 3
Identify an RICS member from your own or another
organisation who will propose you as a fit and proper person for
RICS membership by signing Declaration 4
Is there an RICS memberin your organisation who can
verify the evidence submitted is substantially your
own work
All candidates signDeclaration 1 Yes
No
And
32 FACILITIES MANAGEMENT
Stage 3 – Associate assessment
After declarations are signed
Once the declarations are signed and dated, they remain
valid for 28 days. After that time they will no longer be
accepted by RICS.
To proceed to Associate Assessment when you have
obtained the necessary declarations
• uploadthemtotheMLE
• scananduploadacopyofyourhighestqualification,
if you identified one at Registration
• followtheinstructionsforsubmittingyourportfoliofor
Associate Assessment.
See MLE user guide section 6.2 for details of all these
processes.
33 FACILITIES MANAGEMENT
Stage 3 – Associate assessment
Section 3.2 – Online ethics module
After you have submitted your portfolio in the MLE
In addition to submitting your evidence and structured
development record, you must successfully complete the
online ethics module before you can become an Associate.
As a professional body RICS has a responsibility to protect the
public by ensuring its members operate to the highest ethical
standard. This is monitored by RICS Regulation, with reference
to the RICS Rules of Conduct. To practise as a member of RICS
at any level you must prove you are ethically sound.
Before you can become an Associate, you must successfully
complete the online ethics module to show your understanding
of RICS’ ethical requirements. The module consists of brief
ethical scenarios, each of which is followed by five possible
solutions. In each case there is one ideal solution. You must
select what you consider to be the ideal solution.
There is then a final test consisting of 20 questions. You
must pass this test before your Associate Assessment can
be completed.
The ethics module is based on RICS’ professional and
ethical standards.
More about these ethical standards, together with useful
guidance, can be seen at www.rics.org/ethics
Once you have submitted for Associate Assessment, RICS
will send you a personal link and password for the online ethics
module. You will then have two weeks in which to complete
this module successfully.
Please note: passing the online ethics module on its own does
not give you any RICS qualification. You must pass the ethics
module AND the overall Associate Assessment before you can
qualify as an Associate.
If you do not pass the online ethics module you will be
notified by RICS, and told when you can re-sit.
Once you pass the ethics module RICS will accept that you
have met the requirements for the mandatory competency
‘Conduct rules, ethics and professional practice’.
There is a time limit of 12 months from the date you pass the
module. If more than 12 months passes between that date
and the date on which you pass your Associate Assessment,
you will have to re-take the ethics module before you can be
awarded the Associate qualification.
Please note, however, that RICS expects you to maintain your
ethical knowledge and understanding – passing the ethics
module is not a ‘once-and-for-all’ achievement, but must be
maintained throughout your career.
34 FACILITIES MANAGEMENT
Stage 3 – Associate assessment
Section 3.3 – The Associate Assessors
The Associate Assessors are specifically trained RICS members
who assess your submitted evidence via the MLE and decide
whether you have met and satisfied the requirements of your
chosen pathway. Two Associate Assessors will review your
evidence and structured development online and, if you
successfully meet the competency requirements and pass
the online ethics module, you will qualify as an Associate.
Candidates who do not meet all the competency requirements
will be referred, and given feedback on what additional evidence
they need to submit (and possibly what extra experience they
need to gain).
The Associate Assessors will base their decision on an all-
round assessment, taking account of all your evidence, your
commentaries and your structured development.
Section 3.4 – After the Associate Assessment
Results
Approximately four weeks after you have been accepted for
Associate Assessment, RICS will notify you by email that your
result is available online. It will be either ‘Pass’ or ‘Refer’.
Pass
If you pass the Associate Assessment your membership
will be upgraded from Associate Candidate to Associate –
AssocRICS. You will be directed to the RICS members’ zone
to ensure all your details are correct. A welcome pack will
be sent to you.
Refer
If you do not achieve the Associate qualification you will be
directed back to the MLE where your feedback report will be
stored. The Associate Assessors will
• providefeedbackoneachofthecompetencies
• identifyanypieceofevidenceonwhichtheyweresatisfied
– these are ‘banked’ for a maximum of 12 months from the
date of your result (see below)
• providefeedbackonyourstructureddevelopment
• giveaclearexplanationofwhatyouwillneedtodoinorder
to be ready for re-assessment.
For example, the feedback will
• sayifparticularpiecesofevidencewereconsiderednotto
reach the required standard, or did not clearly display your
skills - you will have to produce new or updated evidence
for your re-assessment
• recommendspecificexperienceyouneedtogain(which
you will record in your structured development).
If additional experience is required, in no case will this be
more than 12 months from the date of your result. This means
that you will always be able to use any evidence you have
‘banked’ (see the next section on banking evidence) for at
least one Associate Assessment after a referral.
You should discuss the feedback with your Associate
Supporter and plan to resubmit within 12 months. If you go
over that period, and there is more than 12 months between
referral and re-submission, you will be starting again – that
is, you will have lost the right to rely on the banked evidence,
and all the evidence you submit must be new or updated in
accordance with your feedback report.
You will be required to complete and record a minimum
of four hours of structured development for each month
between assessments.
You can submit for re-assessment as soon as you have
assembled the new or updated evidence you need, and a
minimum of four weeks has passed since your previous
Associate Assessment. Naturally, if the Associate Assessors
specify that you must complete a longer period of additional
experience, you will not be able to re-submit for Associate
Assessment until you have completed that period.
There is a re-assessment fee, payable for each Associate
Assessment after your first one.
35 FACILITIES MANAGEMENT
Stage 3 – Associate assessment
Banking evidence
If you are referred, the Associate Assessors will identify
what further evidence you will have to provide for your next
Associate Assessment. They will also identify which individual
pieces of evidence submitted for your first Associate
Assessment were satisfactory. Those pieces of evidence they
identify as satisfactory are banked for 12 months from the
date on which your result is posted on the MLE.
For example, suppose for one of your technical competencies
two pieces of evidence were satisfactory and two were not.
Although you will be referred on that competency, the two
satisfactory pieces will be banked – so, when you submit for
re-assessment, you need supply only two new pieces for
that competency.
Appeals
You have the right to appeal against a referral. You cannot
appeal simply because you disagree with the decision of the
Associate Assessors. For an appeal to be successful you must
be able to show fault in the way the Associate Assessment
was conducted, leading to an unfair decision. Examples would
be administrative error or procedural unfairness.
You will have 21 working days from the date you received
the result of your Associate Assessment to make an appeal.
Details of how to make an appeal are on www.rics.org/associate
Appeals must be submitted using the standard template
included in the appeal guidance with an appeal fee.
You should state, in no more than 1000 words, the reasons for
the appeal. No further supporting documentation is permitted
and no representations may be submitted by another party,
eg Associate Supporter or Associate Proposer.
Only an appeal directly from you (the candidate) will be
considered, and no third party may appeal on your behalf.
The appeal will be considered by two appeal panel members
who have experience of Associate Assessment but were not
involved in the original decision.
If the panel dismisses the appeal, the referral will stand and
you must provide the additional evidence specified in the
feedback report before you can be re-assessed.
If the panel allows the appeal, RICS will write to you advising
you that the original Associate Assessment result and
feedback report are now void. You will be invited to re-apply
for Associate Assessment with different Associate Assessors
using your existing evidence and structured development
record. You may not submit any new documentation for the
re-assessment. The appeal fee will be refunded.
If the two members of the appeal panel cannot reach a
unanimous decision, your appeal will be allowed.
The appeal panel’s decision is final. There is no further
right of appeal.
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Stage 3 – Associate assessment
Section 3.5 – Audit and quality assurance
RICS is committed to ensuring that the Associate qualification
is supported by rigorous processes so that employers, clients
and the public can have confidence that anyone who achieves
it is competent to practise as an Associate. RICS will audit all
assessments through monitoring and comparing assessment
outcomes and standards. This will not only help to ensure
confidence in the qualification but also consistency in the
assessment across pathways, countries and candidates.
RICS will select a number of Associate Assessments for an
audit as part of the quality assurance process. If your evidence
is audited, you and your Associate Supporter/Proposer may
be asked for further evidence that the work is all original and
reflects your job role.
One in ten candidates will be subject to a telephone
based interview.
As part of the audit process, RICS may require you, after
your Associate Assessment, to participate in a verification
interview. The interview is conducted by telephone by an
RICS auditor. Its purpose is not to re-assess your competence,
but to verify the extent of your involvement in the work
covered by your evidence, and the validity of the assessment.
Any element of the Associate Assessment is subject to audit.
Associate Assessors will nominate an Associate Candidate for
a verification interview if they have doubts about whether his
or her evidence is genuinely original – for example, if they
suspect plagiarism, or passing off another person’s work as
his or her own. The remainder will be selected randomly.
If the auditor is not satisfied, the individual and employer
concerned may be referred to RICS Regulation for a formal
investigation.
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Stage 3 – Associate assessment
Section 3.6 – Associate Glossary
Associate Assessment – The process by which Associate
Assessors consider the portfolio of evidence you have
submitted, and decide whether you have achieved the
competencies for your pathway.
Associate Assessor – A person who assesses a candidate’s
evidence and decides whether he or she has met the
requirements. (Lead Associate Assessor – an Associate
Assessor who has the additional responsibility of writing the
feedback for referred candidates).
Associate Candidate – A person who has registered on the
Associate Assessment.
Associate Proposer – An Associate or Chartered
member of RICS who supports the Associate Candidate’s
application to complete the Associate Assessment and
become an Associate. This person must sign a declaration
form at assessment.
Associate Supporter – Normally the Associate Candidate’s
line manager or similar, who is able to verify that the evidence
submitted is substantially the Associate Candidate’s
own work.
Banking evidence – If the assessors feel that an Associate
Candidate has provided some satisfactory evidence for a
competency, but not enough to pass that competency, the
Associate Candidate can bank the good evidence so that it
is automatically accepted for the next attempt at Associate
Assessment (there are certain conditions attached to this –
see guidance).
Competencies – The key skills that an Associate Candidate
must demonstrate.
Declarations – Forms completed by an Associate Candidate,
Associate Supporter and Associate Proposer confirming that
the evidence is the Associate Candidate’s own work, and that
he or she is a fit and proper person for membership of RICS.
Direct Entry – A process whereby people with certain
qualifications can become an Associate without undertaking
Associate Assessment. (Direct entry candidates are required
to complete the online ethics module).
Ethics Module – RICS online learning materials and test,
which enables you to demonstrate that you have achieved
the RICS conduct rules, ethics and professional practice
competency.
Evidence – Documents, reports etc that candidates submit
for Associate Assessment.
Feedback – Comments written by the Lead Assessor
explaining why an Associate Candidate did not succeed
at Associate Assessment and what must be done
before re-assessment.
Managed Learning Environment (MLE) – Online
system used to assemble your portfolio of evidence for
Associate Assessment.
Pathway – The type of surveying that an Associate Candidate
is working in, eg Quantity Surveying, Building Surveying,
Facilities Management, etc. Each pathway has its own set
of technical competencies.
Registration – The online system where you complete
the preliminaries for becoming an Associate Candidate:
determines whether you are eligible for Associate Assessment
now, or need to gain further experience.
Structured Development – The range of activities by which
candidates extend their knowledge and practical skills in the
various competencies.
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Managed Learning Environment (MLE) User Guide
Appendix
What is MLE?
The Managed Learning Environment (MLE) is an online
system which enables a candidate to upload evidence and
record structured development ready to be assessed online.
Main functions
Submission of Evidence
• Youmustusethissystemtosubmitallthesupporting
evidence for your application.
• Thesystemallowsyoutouploaddocumentsandattribute
them to one or more competencies
• Youmustalsocompleteyourrecordofstructured
development. This is a log of the activities you have
undertaken in the 12 months before you apply
for assessment.
Ready for Assessment
• Youarereadyforassessmentwhenyouhave
- uploaded four pieces of evidence for each of
the competencies
- uploaded a copy of your relevant qualification if you have
registered one, see section 1.1 of the Candidate Guide
- uploaded completed declarations for you, your
supporter and your proposer, see section 3.1 of the
Candidate Guide.
• TheMLEwilltellyouwhenyouhavecompletedall
these steps, at which point you can submit your evidence
for assessment.
What’s on the Homepage?
The MLE homepage takes you to the following
Welcome
• TheWelcomesectionallowsyoutonavigatetothemain
functions of the MLE
- Upload my qualification
- Upload some new evidence
- Record structured development
- Download the Candidate Guide.
Alerts
• Inthissection,RICSadministratorscannotifyyouof
important changes and developments, such as any changes
to the rules or new learning resources available.
Events
• RICSwillusethissectiontoadvertiseeventsthatcould
count towards your structured development.
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Managed Learning Environment (MLE) User Guide
The MLE screen by screen
1.1 Home Page
When you first log in to the MLE you will see the welcome page. Each section will expand if you click on it.
All the sections can be moved by clicking and dragging, so you can arrange your home page to suit
your preferences.
The first section displays your name. If you have to have completed further experience before you can apply for
assessment, this section also displays the number of years.
1.2 Welcome area
The second section is the Welcome area. This contains links which take you to the most frequently used
areas (upload a qualification, add evidence, add structured development, download guidance notes or submit
evidence for assessment).
1.3 Homepage applications
The homepage contains two further applications: Alerts and Events.
1.4 Alerts
Alerts are the notifications from RICS of any important changes. Each one has
• title
• messagedetails
• dateadded.
Click on the title of the Alert to open the full message.
1.5 Events
The events tab displays a selection of current RICS events that can help you develop your competencies. If you
click on the event title, you will be taken to the full event details. To subscribe to an event, click through to the
event website. To see a full list of RICS events, go to www.rics/events.com
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1.6 Calendar
The calendar allows you to view on what dates you added your structured development, evidence and any event
reminders you have added.
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2.0 Select Optional Competency
When you first login to the MLE the first screen that you will see is the Select Competencies page. If your
pathway has a choice of competencies, this is where you will choose the ones you want to submit evidence
against. Not all pathways have a choice of competencies.
2.1 Add work experience
When you first log in you must also complete your work experience record. From the homepage click My Details
and then Add Work Experience. Your work experience must be complete and up to date when you apply for
Associate Assessment.
You can view the work experience you have recorded by going to the homepage, clicking My Details and
selecting Work Experience.
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3.0 Add Evidence
This is the screen in the MLE where you
- upload your evidence
- add commentaries
(there is a shortcut to this page in the Welcome section of the home page, where it says ‘Upload some
new evidence’).
All the fields marked with a * are mandatory fields
1. ‘Title’ – this is the title of your piece of evidence for submission. Try to make it as clear and descriptive as
possible (character limit of 100 applies)
2. Commentary – this is a free text area where you provide your commentary on the piece of evidence.
There is a character limit of 300 words per entry. This will be part of your assessment: please ensure you
do not use abbreviations or shorthand.
The commentary is an important part of your evidence. It is essential that you read Section 2.3 of the
Candidate Guide carefully and include in your commentary all the required information.
3. ‘File Upload’
•YoucanuploadafileONLYifitisinAdobe.pdfformat.
•Ifyouusethebuttonmarked‘clickhereforhelpcreating.pdf’,thiswillgiveyouguidance.Seealsothe
Appendix at the end of this document.
•Toviewthefilesyouhavealreadyuploaded,gotothe‘FileUpload’tabandclickonthe‘Browse’button.
This will allow you to view your own file structure and navigate through your files until the required file is
found – click on the file and then click ’Open’.
•Onceyouarehappywiththeinformationyouhavesubmitted,clickon‘SaveDetails’.Thiswillthenallow
you to link your evidence to the competencies.
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3.1 Linking your evidence to the competencies
1. Once you have saved your evidence, you will be taken to the screen that allows you to assign that piece
of evidence to your competencies.
2. The first screen shows all the technical competencies you are required to achieve for your chosen pathway.
3. Click in the box next to the title of the competency, and the piece of evidence will be linked to that competency.
You can link each piece of evidence to only one competency (if you also consider it relevant to one of the
mandatory competencies, you will explain this in your commentary).
4. Then click Save and View Source at the bottom of the page.
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3.2 Linking your evidence to the mandatory competencies
1. Once you have saved your evidence and assigned it to the technical competencies, you will be taken
to the screen that allows you to assign that piece of evidence to the mandatory competencies.
2. The second screen shows all of the mandatory competencies you are required to achieve for your
chosen pathway.
3. Click in the box next to the title of the competency, and the piece of evidence will be linked to that competency.
You can link each piece of evidence to as many of the mandatory competencies as you wish (you will explain
in your commentary how it demonstrates these competencies).
4. Then click Save and View Source at the bottom of the page.
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3.3 Confirmation of Evidence Submission Screen
This page allows you to view a summary of the evidence you have assembled.
4.0 Structured development
You can access the structured development recording area through the home page via the link ‘upload
structured development’. You can also reach it from the menu bar at the top of the home page, via the tab
‘structured development’ and then the sub menu ‘add structured development’.
For guidance on what should be included in your structured development record, please see section 2.4 of the
Candidate Guide.
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4.1 Upload structured development
1. ‘Description’ - enter here a brief description of the structured development activity (for example, “attended
an event about…”; “studied an online module on…”).
2. Start date and time is the date and time you started the learning activity.
3. End date and time is the date and time you completed the learning activity.
4. ‘Type’ is the category of learning activity. The options (see Guide for Candidates section 10) are
a. Personal Learning
b. Organised Learning
c. Work Based Learning
d. Other
5. ‘Details’ – this is an overview of what the learning entailed. Follow the candidate guidance carefully here.
You must include your learning need and details of the learning activity.
6. ‘Add Activity Review’ – this tick box will only appear if the learning is a date that has passed. You can put
future events in as structured development but the system will let you know, when the date is past, that you
need to add an activity review. The activity review is where you record the time you spent on the activity and
reflect on what you have learned. You must describe the learning outcome and relate it to the competencies.
7. ‘Save and Link Competencies’: this allows you to assign your structured learning activities to the
competencies for your pathway.
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4.2 Linking Competencies
Once you have clicked ‘save and link competencies’, the screen below will appear.
1. You will see a confirmation at the top that your structured development record has been saved.
2. You will then need to tick which technical competencies that particular structured development activity should
be assigned to. You can assign it to any number of the technical competencies. If you choose not to assign it
to any of them, you must assign it to one or more of the mandatory competencies (see next screen).
3. Then click ‘save’.
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4.3 Linking Mandatory Competencies
Once you have assigned a structured development activity to your technical competencies you will then be
asked to assign it to the mandatory competencies.
1. You will see a confirmation at the top that your structured development record has been saved.
2. You will then need to tick which mandatory competencies that particular structured development activity
should be assigned to. If you have not already assigned the activity to a technical competency, you must
assign it to one or more of the mandatory competencies. If you have already assigned it to a technical
competency you are not obliged to assign it to a mandatory competency, but you may choose to assign
it to as many as you wish.
3. Then click ‘save’.
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4.4 Summary Screen
Once you have clicked ‘save’, the screen below will appear.
1. If you click on the title of an entry you will be taken into another page where you will be able to edit the
entry or assign/remove competencies.
2. If you want to delete an entry, click in the ‘actions’ column and tick the box next to delete. Then click the
‘update’ button under the summary box.
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4.5 Editing a structured development entry or an activity review
1. You can edit your structured development record by clicking on the title of an entry.
2. You will then see what you have entered. Click the ‘edit’ tab.
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3. You can edit the information you have previously entered and then click ‘save’.
4. To add an activity review, click the tick box next to ‘add activity review’.
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5. You can then enter the outcome of the learning and how many hours of structured learning it represented.
Then click ‘save’ at the bottom of the page.
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6. You will then see a confirmation summary screen. If the task was completed successfully it will state this
at the top of the screen in green. If a mandatory field was not completed the screen will show in red where
further information is required.
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4.6 Summary report of structured development
1. To view a list of the structured development that is ready for assessment, on the main menu bar at the
top click on ‘Structured Development’ and then ‘structured development summary’.
2. You will only see the structured development for which you have already added an activity review, as only
these entries are ready for assessment.
3. You will see a total number of hours completed at the bottom of the page.
4. To amend any entry, click on its title.
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5.0 View Portfolio
There is a tab marked ‘View Portfolio’ on the top header bar of the MLE. There are four dropdown menus:
Technical Competencies, Mandatory Competencies, Type and Diary.
5.1 Technical Competencies
1. If you click on a competency it will expand, showing you what evidence has been submitted against
this competency.
2. In green you will see any structured development you have submitted against that competency.
3. If you click on an entry you will either be able to view the file you uploaded, or view the structured development.
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5.2 Mandatory Competencies
1. If you click on a competency it will expand, showing you what evidence has been submitted against this
mandatory competency.
2. In green you will see any structured development you have submitted against that competency.
3. If you click on an entry you will either be able to view the file you uploaded, or view the structured development.
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5.3 The Diary
The diary displays a log of what your have added by date.
6.0 Assessment
1. On the main header bar at the top you will see the heading ‘Progress’. If you hover over this and then
click ‘List Assessment’ you will see the screen below.
2. Under ‘actions’ there are four different types of action.
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3. If you click on ‘Review progress’ under the Actions column, the following view will be displayed.
4. This view shows how many hours of structured development you have added and how many more are required.
a. Green – you have submitted all of the required pieces of evidence
b. Amber – more evidence is required
c. Red – you have not submitted any pieces of evidence against that competency yet.
All the competencies will have to display as green before you can proceed to Associate Assessment.
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6.1 Ready for Assessment
When you have submitted 24 pieces of evidence with commentaries (four for each technical competency) and
recorded 48 hours of structured development over the last 12 months, recorded your work experience, uploaded
your declarations, you are ready for Associate Assessment. You submit your portfolio by doing the following
1. Go back to the menu item List Assessments (see above) where you will see another header ‘Ready for
Assessment’. Click on this; or go to the welcome section on the home page and click ‘I am ready to submit
my evidence for Associate Assessment’.
2. If you click on this without submitting everything required, the below screen will advise you what elements
are missing.
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3. You will need to upload your signed declarations at this point, if you haven’t already done so.
The Candidate Guide explains in detail what declarations are required: see section 3.1 of that Guide
and follow the instructions carefully.
4. If, when you registered for AssocRICS, you selected an academic or vocational qualification, you must
upload it before assessment: click on Link to Upload Qualification Evidence. You must upload the certificate
or verification letter.
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5. If you have added too many pieces of evidence for a competency it is ‘overloaded’. In this case you
will need to go into the system and remove or reassign the evidence. You can only submit 24 pieces of
evidence and 48 hours of structured development. Any more or any less than this and the system will
not allow you to progress.
6. Once you have submitted your assessment you will not be able to edit anything within the MLE.
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7.0 My Details
1. To view the My Details page you can access it from the menu bar at the top of the screen (select ‘My Details’)
or from the Home page.
2. The first section of the My Details page contains your email, contact telephone number and name.
3. If you would like to edit this page you can click on the Edit button, this will take you to www.rics.org/mydetails
4. You must complete your Job Position and Workplace: this will ensure once you are ready for assessment there
is not a conflict of interest with the Associate Assessors.
5. The second two sections on the My Details pages allow you to view the pathway for which
you are registered. You cannot change your pathway. If you do wish to transfer to another pathway,
contact associate@rics.org
6. If you click Edit on the second section, this will allow you to enter the details about your qualification and
upload your relevant certificate.
7. The title of your qualification is automatically populated from your original application through the Registration
pages. If you need to amend this, contact associate@rics.org
RICS will need to re-evaluate your registration if you provided inaccurate information at the Registration stage.
8. If the screen reads ‘Not Set’ you did not enter any qualification when you registered for the process. If this is
due to error, and you do have a relevant qualification, contact associate@rics.org
9. Select your practice area. This will enable RICS to match you with an appropriate assessor. You must choose
either building or engineering. You must then select either ‘contractor’, ‘private’ or ‘public’.
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Declarations uploaded and all details complete
1. Once everything has been uploaded and all your details are complete, go back to Submit Assessment for
Review (see 6.2 above).
2. The MLE will display a Warning message telling you that when you have clicked on Continue your evidence
will be locked and you will be unable to add or amend anything you have submitted as evidence.
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8.0 Results
Once your assessment outcome has been agreed you will receive an email informing you your result is online.
Your results will be displayed under the Progress menu and then List Progress. If you have passed the result will
be displayed in the Actions column as Passed, if you are referred your feedback report will be displayed if you
click on Show Final Outcome in the Actions column.
The feedback report will display what competencies need more evidence submitting and feedback from the
assessors. A new assessment has now been opened and you are required to submit the requested amount of
evidence. You do not have to resubmit everything, just the areas the assessor has highlighted – more evidence,
structured development, work experience.
9.0 Help Menu
1. On the menu bar at the top of the screen select Help. There are three sub menus
a. Useful Links – contains links to websites for Associate Guidance, Training Guides and rics.org
b. Contact Us – via email addressed to associate@rics.org
c. Guidance – all you need to know about the Associate process
d. Creating a PDF – this will give you some guidance on creating a PDF.
rics.org
Advancing standards in land, property and construction.
RICS is the world’s leading qualification when it comes to professional standards in land, property and construction.
In a world where more and more people, governments, banks and commercial organisations demand greater certainty of professional standards and ethics, attaining RICS status is the recognised mark of property professionalism.
Over 100 000 property professionals working in the major established and emerging economies of the world have already recognised the importance of securing RICS status by becoming members.
RICS is an independent professional body originally established in the UK by Royal Charter. Since 1868, RICS has been committed to setting and upholding the highest standards of excellence and integrity – providing impartial, authoritative advice on key issues affecting businesses and society.
RICS is a regulator of both its individual members and firms enabling it to maintain the highest standards and providing the basis for unparalleled client confidence in the sector.
RICS has a worldwide network. For further information simply contact the relevant RICS office or our Contact Centre.
RICS HQ
12 Great George Street Parliament Square London SW1P 3AD United Kingdom
Worldwide media enquiries:E pressoffice@rics.org
Contact Centre: E contactrics@rics.orgT +44 (0)870 333 1600F +44 (0)20 7334 3811
AU
GU
ST2
012/
VP
/680
MM
Asia Room 2203 Hopewell Centre 183 Queen’s Road East Wanchai Hong Kong
t +852 2537 7117 f +852 2537 2756 ricsasia@rics.org
Americas One Grand Central Place 60 East 42nd Street Suite 2810 New York 10165 – 2811 USA
t +1 212 847 7400 f +1 212 682 1295 ricsamericas@rics.org
Oceania Suite 2, Level 16 1 Castlereagh Street Sydney, NSW 2000 Australia
t +61 2 9216 2333 f +61 2 9232 5591 info@rics.org.au
Europe (excluding United Kingdom and Ireland) Rue Ducale 67 1000 Brussels Belgium
t +32 2 733 10 19 f +32 2 742 97 48 ricseurope@rics.org
Africa PO Box 3400 Witkoppen 2068 South Africa
t +27 11 467 2857 f +27 86 514 0655 ricsafrica@rics.org
Middle East Office G14, Block 3 Knowledge Village Dubai United Arab Emirates
t +971 4 375 3074 f +971 4 427 2498 ricsmenea@rics.org
India 48 & 49 Centrum Plaza Sector Road Sector 53, Gurgaon – 122002 India
t +91 124 459 5400 f +91 124 459 5402 ricsindia@rics.org
United Kingdom Parliament Square London SW1P 3AD United Kingdom
t +44 (0)870 333 1600 f +44 (0)207 334 3811 contactrics@rics.org
Ireland 38 Merrion Square Dublin 2 Ireland
t +353 1 644 5500 f +353 1 661 1797 ricsireland@rics.org
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