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EXCEPTIONAL EXPLOITS:PUSHING THE E-LEARNING ENVELOPE
MARY MARGARET DENT
▪ eLearning Manager & LMS Administrator
– instructional and curriculum design, training development and LMS Administration
▪ Pappas Restaurants, Inc.
– 115 locations / 17 concepts (quick service – casual - fine dining) along with catering, production & support services
– 100% company-owned
▪ Client for 2 years
– DiscoverLink Talent
▪ Focus today– Filtering
– Equipment Certification
– Non-standard Contento Webinars and other Weblinks
o Podcasts
– KM Training - Digital Workbooks
JESSICAH POUNDS
▪ Sr. Director of Training & Operations Services
▪ Moe’s Southwest Grill
– >720 – Unit Fast Casual Brand
– 100% Franchised
▪ Client for 7 years– DiscoverLink Talent
– Content Library
– Mobile App Beta
▪ Focus today– Development Program with
Certificate of Mastery
– Library Competencies
– Metrics & Custom Certified Manager Report
– ServSafe Integration
MARY MARGARET DENT
Equipment Certification
Prep Training Schedule
3 Part Certification
Equipment Cert Checklist
– General Information
– Equipment Parts
– Pre-Operation
– Operation
– Cleaning and
Storage
Certification Quiz
KM Final Signoff
Non-Traditional Content
webinars & podcasts
KM Training Workbooks
Digital Workbooks – KM Training
JESSICAH POUNDS
DEVELOPMENT PROGRAM
• Provides skill and behavior competency training for every position to set the expectation for promotional consideration
• Awards a certificate of mastery and recognition for every level completed
• Recommended to be introduced at Orientation with all newly hired candidates, starting with the Level Up video
(this is optional if the employee is
interested in being a trainer)(this is optional if the employee is
interested in being a trainer)
LEVELS WITHIN THE DEVELOPMENT PROGRAM
HOW IT WORKS
• Solving Problems and Resolving Conflict
• Improved Leadership Through Delegation
• Balanced Leader
• Controlling Emotions
• From Follower to Leader
• Relationship Builder
• Your Impact on the Business
Courses include proprietary Moe’s information as well as “People Development” from DiscoverLink’s library
COURSES
Projects are a guide to On The Job Training (OJT) and can be printed if you choose to do so
PROJECTS
INSERT SNIP IT OF LEVEL UP INTRO COURSE
Reports and Metrics
TIME STAMP REPORT
ACTIVE TRAINING SUMMARY
Active Training
column displays
total activity as
a percentage of
FZ’s who have
had at least one
user login and
use the LMS in
the past 90 days
Location column
shows all locations
separated by FZ
The remaining
columns detail
the progress
made within
specific LPs
STORE STATISTICS REPORT
Shows us % of crew
members who have
completed the crew
member training LP
per restaurant
location
CERTIFIED MANAGER REPORT
Shows us
completion date
of initial
Certification exam
Recertification is
once a year and
is custom
designed
Report summary of
Certified Manager report
sent once a month to field
team
ServSafeIntegration
SERVSAFE INTEGRATION
Employee is
assigned the SSF
Learning ProgramEmployee will
receive
notification that
they are being
connected to the
ServSafe portal
Employee will
proceed with their
existing account or
create a new one
SERVSAFE INTEGRATION
Employee’s
History stores the
Certificate which
can be printed if
needed
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