European Quality in Social Services. Training Consultancy Certification

European Quality in Social Services

Training ConsultancyCertification

Rights

Person centred

Comprehensiveness

Partnership

ParticipationResult orientation

Ethics

Leadership

Continuousimprovement

EQUASS Quality Framework

Multi stakeholder approach

Non-prescriptive

Measurable

Self-evaluation

External verification

EQUASS Concept of Quality

European quality requirements

EQUASS Certification programmes

RightsEthics

Person centredComprehensiveness

PartnershipParticipation

Leadership Result orientation

Continuousimprovement

Scope

• All types of Social Services

• Tested in:• (Vocational) Rehabilittion

• Vocational Education and Training

Achievements

Indicators 2008Certified organisations 18

Certified centres 24

Certified sites 35

Countries 10

Local Licence Holder 3

EQUASS Consultants 23

Auditors Excellence

Assurance

47

47

Project: ‘EQUASS Best Practice’

Aim:• sharing best practice

VET-sector• Increase availability /

accessability

Method:• Exchange• Training• Dessimination

Results:• EQUASS auditors• Local Licence Holders• Web based manual

Project: ‘Prometheus’

Aim:

• Develop & validate cross sectoral Quality approach for social services

Method:

• CEN Workshop

• Training

• Field testing

Results:

• CWA: European Quality Framework for Social Sector

• European Quality system for social sector

• Bench mark of best practice

Project: Best Quality

• Aim: Advice and instruction to EC on how the quality of social service providers can be compared, evaluated and improved European-wide.

• Method: Analaysis , comparision and study of QM-system at European Level

• Results: Recommendations to the European Commission regarding the comparability and effectiveness of the QM systems.

• Partners: • Josefheim Bigge , Bugenhagen Berufsbildungswerk Timmendorfer Strand, Technische

Universtität Dortmund and Stiftung Liebenau (D)

• Ceder Foundation (UK),

• Valakupiu Rehabilitation Centre (LT),),

• Ergastiri PANAGIA ELEOUSA (GR),

Tasks Local License Holder (1)

• Receiving EQUASS Assurance applications

• Invoicing for the application fees

• Transmitting the applications in English to the EQUASS unit in Brussels

• Contracting a qualified auditor

• Planning the audit in accordance with the EQUASS Assurance procedures.

Tasks Local License Holder (2)

• Ensuring that the auditor sends the audit report (in English) to the EQUASS unit in Brussels after the completion of the audit.

• Informing EQUASS applicant about certification. • All EQUASS auditors must be qualified and appointed by the

EQUASS Awarding Committee.

Thank you!www.equass.be