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Employee Engagement…Employee Engagement…in the New Millenniumin the New Millennium
Collaboration in the WorkplaceCollaboration in the Workplace
Definition: To energetically employ Definition: To energetically employ the hearts and minds of our the hearts and minds of our organization’s human resource. To organization’s human resource. To achieve full human potential to achieve full human potential to support the performance needs of support the performance needs of the organization.the organization.
Employee EngagementEmployee Engagement
Numbers…Numbers…
30-50%30-50%
#1#1
350,000350,000The number of engineers added to The number of engineers added to the Chinese workforce each year.the Chinese workforce each year.
75,000 U.S.75,000 U.S.
In 2005 will become theIn 2005 will become the
importer of computer chipsimporter of computer chips
1010The number of years The number of years
for China to become the for China to become the world’s dominant world’s dominant
economy.economy.
StrategiesStrategies??
1. Innovation1. Innovation
2. Extensive 2. Extensive CollaborationCollaboration
3. Employee 3. Employee EngagementEngagement
4. Public Policy4. Public Policy
1. Innovation1. Innovation
2. Extensive 2. Extensive CollaborationCollaboration
3. Employee 3. Employee EngagementEngagement
An apple aAn apple aa day keeps thea day keeps the
the doctor away.the doctor away.
Innovation andInnovation andThe Cycle of ChangeThe Cycle of Change
ContentmentContentment
DenialDenial
RenewalRenewal
ConfusionConfusion
The 4–Room ApartmentThe 4–Room ApartmentClaes Janssen (1982)Claes Janssen (1982)
ContentmentContentment
DenialDenial
RenewalRenewal
ConfusionConfusion
RenewalRenewal
Denial Confusion
The 4–Room ApartmentThe 4–Room ApartmentClaes Janssen (1982)Claes Janssen (1982)
InnovationInnovationThe laborer…The laborer…
AA BB CC DD EE
AA BB CC
Just Another IdeaJust Another Idea
Federal Worker John LedouxFederal Worker John LedouxWent to Radio Shack and spent $8.70Went to Radio Shack and spent $8.70Tests helicopter infrared navigation equipmentTests helicopter infrared navigation equipmentSaved taxpayers $6.3 millionSaved taxpayers $6.3 million
CollaborationCollaboration
2.2. 52 =52 = C. in a D.C. in a D. 3.3. ______GIGI________ c c c c cc c c c c
8.8. CycleCycleCycleCycleCycleCycle
4. 4. 4 = Q. in a G.4 = Q. in a G.
CHAIRCHAIR
9.9.
6.6. M CEM CEM CEM CEM CEM CE
5.5. KneeKnee LightsLights
1.1. He’s/HimselfHe’s/Himself
7. 7. 12 = S. of the Z.12 = S. of the Z.
Collaboration and InnovationCollaboration and Innovation
Blue Cross Blue Shield of Florida, Inc.Blue Cross Blue Shield of Florida, Inc.
Claims Processing Claims Processing Project resulted Project resulted in a 32.5% in a 32.5% increase in increase in productivity and productivity and a 19% decrease a 19% decrease in cost per claim.in cost per claim.
Collaboration “Synergizes” InnovationCollaboration “Synergizes” Innovation(2 + 2 = 5)(2 + 2 = 5)
Synergy:Synergy: Combined and Combined and correlated correlated force; united force; united actionaction
Engagement and MotivationEngagement and Motivation
Technical Technical FactorsFactors
Human Human FactorsFactors
Performance ResearchPerformance Research
PerformancePerformance
Technical Factors
Technical FactorsHuman Factors
Human Factors
Historical EmphasisHistorical Emphasis
Level of EffortLevel of Effort
MAMAXX
MIMINN
Discretionary Discretionary EffortEffort
Level of Level of EffortEffort
MOTIVATION
MOTIVATION
Motivation: Frederick HerzbergMotivation: Frederick Herzberg
SatisfiersSatisfiers
SalarySalary
Working ConditionsWorking Conditions
SupervisionSupervision
CoCo--workersworkers
SecuritySecurity
StatusStatus
PoliciesPolicies
MotivatorsMotivators
AchievementAchievement
RecognitionRecognition
The Work ItselfThe Work Itself
ResponsibilityResponsibility
Personal GrowthPersonal Growth
Motivation: Abraham MaslowMotivation: Abraham Maslow
NeedsNeeds
BasicBasic
Safety & SecuritySafety & Security
BelongingBelonging
RecognitionRecognition
SelfSelf--ActualizationActualization
1
2
3
4
5
TensionTension ActionAction
EngagementEngagement
Level of Effort After Level of Effort After EngagementEngagement
MAMAXX
MIMINN
Discretionary Discretionary EffortEffort
Level of Level of EffortEffort
1990 - $40 million sales, 400 employees1990 - $40 million sales, 400 employees 1995 - $80 million sales, 400 employees1995 - $80 million sales, 400 employees 2088 Line, Production: 10 minutes/unit to 4.6 2088 Line, Production: 10 minutes/unit to 4.6 minutes/unitminutes/unit
Acceptance Rate: 98.2% to 99.6%Acceptance Rate: 98.2% to 99.6% Intervention – Employee Involvement with a focus on Intervention – Employee Involvement with a focus on continuous improvementcontinuous improvement
One CEO’s PerspectiveOne CEO’s Perspective
““A doubling of sales and a tripling of A doubling of sales and a tripling of profits.”profits.”
““Moving problem solving and decision Moving problem solving and decision making closer to the point of action has making closer to the point of action has significantly increased our ability to significantly increased our ability to improve the way we work.”improve the way we work.”
John Casey, CEO, ShurfloJohn Casey, CEO, Shurflo
Started 1980Started 1980
Current Annual Sales $3 BillionCurrent Annual Sales $3 Billion
Annual Growth 20-25% per yearAnnual Growth 20-25% per year
Fortune Top 100 Best Fortune Top 100 Best Companies to Work for – 6 Companies to Work for – 6 Consecutive YearsConsecutive Years
StoresStores
Decentralized System withDecentralized System withEmpowered Work GroupsEmpowered Work Groups
Exanded AuthorityExanded Authority
AuthorityAuthority
BoundarBoundaryy
EmpowermentEmpowerment
Motivation: Frederick HerzbergMotivation: Frederick Herzberg
SatisfiersSatisfiers
SalarySalary
Working ConditionsWorking Conditions
SupervisionSupervision
CoCo--workersworkers
SecuritySecurity
StatusStatus
PoliciesPolicies
MotivatorsMotivators
AchievementAchievement
RecognitionRecognition
The Work ItselfThe Work Itself
ResponsibilityResponsibility
Personal GrowthPersonal Growth
Empowerment…The KoiEmpowerment…The Koi
2-3 2-3 inchesinches
12-18 12-18 inchesinches
2-3 feet2-3 feet
Realized Potential
Employee Engagement…Employee Engagement…in the New Millenniumin the New Millennium
Collaboration in the WorkplaceCollaboration in the Workplace
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