View
1.596
Download
82
Category
Preview:
Citation preview
8/12/2019 Dr. Amita Joshi Case
1/20
8/12/2019 Dr. Amita Joshi Case
2/20
Amita Joshis Strengths Intelligence Non Conformist(defied irrational norms, spoke out against discrimination)
Methodical and organized ( assessed cultural shortcoming in theorganization and addressed them constructively)
Encouraging(Delegated responsibilities, gave credit where it was due)
Likes to take up challenges(left security and power of an IAS so that shecould a difference in the lives of many people)
Encouraged feedback
Circumspect in the use of company resources
Accessible to employees
Took hard decisions when required(40% cut in manpower)
Excellent administrator
Believed in People- in their inherent capability and willingness towork(McGregors Theory Y).
8/12/2019 Dr. Amita Joshi Case
3/20
Amita Joshis weaknesses Trusted people easily
Too much faith in other persons integrity
Wasnt able to judge people on a personal level(good or
bad)
Gave full autonomy where it was not required
She took things personally( She felt betrayed and
disgusted that somebody she had given major promotion
could do this to her) She believed that like her, everyone adhered to moral and
ethical principles.(Similar-to-me effect)
8/12/2019 Dr. Amita Joshi Case
4/20
Strengths of Rajesh Mishra Great interpersonal skills
Excellent performer
Quick learner
Rational and charismatic
Good domain knowledge(marketing)
Had good negotiation skills
Good crisis-management skills
Believed in his own abilities (Self Concordance)
8/12/2019 Dr. Amita Joshi Case
5/20
Weaknesses of Rajesh Mishra Not a team player
Questionable ethics
Opportunist
8/12/2019 Dr. Amita Joshi Case
6/20
FIRO B Analysis - AMITA JOSHIINCLUSION CONTROL AFFECTION
EXPRESSED
TOWARDS
OTHERS
HIGH HIGH/MEDIUM HIGH
WANTED FROM
OTHERS
LOW LOW HIGH
8/12/2019 Dr. Amita Joshi Case
7/20
FIRO B Analysis - RAJESH
MISHRAINCLUSION CONTROL AFFECTION
EXPRESSEDTOWARDSOTHERS
LOW HIGH HIGH
WANTED FROMOTHERS
HIGH LOW LOW
8/12/2019 Dr. Amita Joshi Case
8/20
Both Amita Joshi and Rajesh Mishra have a high need forcontrol; This could be one of the reasons why a conflicthas arisen
8/12/2019 Dr. Amita Joshi Case
9/20
Ego States : Amita JoshiEgo State Context
Nurturing Parent She encouraged everyone to give her
feedback, delegated responsibilities, gave
credit when it was due.
Adult Took a rational decision by downsizing
workforce by 40%.
Natural/Fun child She believed in and trusted other people.
Rebellious Child She was non conformist. Habitually defied
irrational social norms.
8/12/2019 Dr. Amita Joshi Case
10/20
Ego States : Rajesh MishraEgo State Context
Critical Parent He was controlling and regulating.
Adult He was a rational and logical individual
.Worked without any values and emotions.Adapted Child
Natural/Fun child Worked according to his own whims and
fancies
Rebellious Child Did not comply with Amita Joshis wishes
and secured the tender for EPL. Tookdecision without consulting his superiors.
8/12/2019 Dr. Amita Joshi Case
11/20
Here, Amita Joshi is operating from the Nurturingparent ego state; she has overseen the rise of RajeshMishra from a general manager to CEO in a few years.
Rajesh Mishra is operating from the Rebellious childego state; Hes doing something Amita Joshi wouldnt
want him to do, and hes doing it without herknowledge.
8/12/2019 Dr. Amita Joshi Case
12/20
Conditions to Conflict
Antecedent conditions:
1. CommunicationLack of communication between Amita Joshi and Rajesh Mishra
2. StructureCEOs of two companies, one of whom is also in charge of marketing atthe other company
3. Personal Variables
Amita Joshi had played a major role in Rajesh Mishras rise up thecompany ranks
8/12/2019 Dr. Amita Joshi Case
13/20
1)Reason:
Both parties want to secure the same government contract for their respectivecompanies;
2)Type:Task Conflict (substantive conflict): Conflicting goals: Both parties wanted thesame contract
Relationship Conflict (affective conflict): Amita Joshi felt betrayed by RajeshMishra
Process Conflict: Joshi wasnt informed of EPLs bid
3)Perceived conflict: Mishra goes behind Joshis back and puts in a bit for EPL,while being in charge of the bid from Samuel drugs; mobilizes contacts maintained
by Samuel drugs to secure the deal for EPL
Felt conflict: EPL gets an order 10 times that of what Samuel drugs got
Conflict-Reason; Type; Perceived and felt conflict
8/12/2019 Dr. Amita Joshi Case
14/20
Conflict resolution: Approaches
Solution Approach 1:
Superordinate goals, Avoidance/Smoothing, altering thestructural variables
EPL has better distribution capabilities and hence is better
positioned to supply drugs to hospitals in remote areasAmita Joshi can adopt the stance that EPL getting the bid was, on
the whole, not a bad thing.
Here, the Superordinate goals are the good of the Samuel drugs
brand and the good of the people in the remote villages to which thegeneric drugs are to be supplied.
Amita Joshi can avoid a showdown with Mishra, or she can have a
non-confrontational dialogue with him regarding the contract.
She can also restructure the departments so that theres better
communication within the organisation.
8/12/2019 Dr. Amita Joshi Case
15/20
Pros:
1. A confrontation would have been detrimental to the public
image of the company; at a personal level, Joshi can avoid
Antagonizing Mishra, now a powerful entity in the company.2) EPLs growth would be beneficial to Samuel drugs as well,
EPL is its subsidiary.
3)Mishras services can be retained by Samuel drugs: Hes
competent and draws a comparatively low salary.
Cons:
1)Amitasauthority would be undermined; this would set a bad
precedent in the company.
2) Mishra would still have access to Samuel drugs contacts; he
might do something similar in the future.
3)Samuel drugs wouldnt be able to match performance
expectations
8/12/2019 Dr. Amita Joshi Case
16/20
2)
Solution Approach 2:
Authoritative command, altering the structuralvariablesJoshi can ask Mishra to resign from his position as head of
marketing at Samuel drugs, so that he can concentrate on his
responsibilities as CEO of EPL;
8/12/2019 Dr. Amita Joshi Case
17/20
Pros:
1. Amitasauthority would be reinforced; the actions would
sound out a warning that going behind the CEOs back wont be
tolerated.2) This will prevent Mishra from using Samuel drugs contacts
against themselves in the future
Cons:
1)Will create a bad public image for the parent company
2) Joshi would antagonize Mishra, now a powerful entity in the
company
3) Samuel drugs would lose Mishras services; Hes competent
and draws a comparatively low salary.
4)Samuel drugs wouldnt be able to match performance
expectations
8/12/2019 Dr. Amita Joshi Case
18/20
2)
Solution Approach 3:
Compromise, altering the personal variables, alteringthe structural variablesAmita Joshi can set aside any anger she feels towards Mishra, reach
a compromise: Samuel drugs can produce the generic drugs using
their superior production capabilities, and EPL can supply thesedrugs to hospitals in remote areas using their distribution capabilities
at the grassroots level. EPL will reap profits and Samuel drugs will
also get margins.
She can restructure the organization so that there is bettercommunication.
8/12/2019 Dr. Amita Joshi Case
19/20
Pros:
1) Samuel drugs would be able to reduce gap between anticipated
and real performance.3)Mishras services can be retained by Samuel drugs
Cons:
1)If Mishra had acted out of selfishness, his actions would gounquestioned, which would set a bad precedent.
2) Mishra would still have access to Samuel drugs contacts
8/12/2019 Dr. Amita Joshi Case
20/20
Thank you!
Recommended