Developing Telecommunications eLearning modules: Field Work Force performance support

ICL September 2007

ICELW, New York, June 2008

ICL September 2007

Agenda Next G network Audience Challenges Next G Wireless Link Processes > TNA Examples Summary References

ICL September 2007

Next G network Telstra's next generation

wireless broadband network Faster & greater coverage

across Australia (98% ) Provides voice, messaging,

fax and broadband News, music, sport,

entertainment, industry

ICL September 2007

Audience Field technicians Technology specialists Communications technicians Integration specialists Wireless & engineering

ICL September 2007

Challenges Logistics of training 100’s of

staff across Australia Different time zones Vast distances Locals

ICL September 2007

More Challenges Regional & climatic challenges Locals

ICL September 2007

Training team Dynamic duo

8ICL September 2007

ICL September 2007

Next G Wireless Link Next G Wireless Link exploits the coverage and

data capabilities of Next G 850MHz network to provide:

Voice Fax Broadband internet

ICL September 2007

Next G Wireless Link

Then: CDMA Wireless Local Loop

ICL September 2007

Now: Next G Wireless Link

ICL September 2007

Ericsson W25 Fixed Wireless Terminal (FWT):•Connects to Next G network•RJ11 ports for phone and fax•RJ45 ports for LAN connections•Built-in wireless router

ICL September 2007

Juni JI19 Micro ICS repeater:•Captures, boosts and retransmits signal from Next G base station.

ICL September 2007

Equipment shelter close-up

Triad mast and equipment shelter

ICL September 2007

Yagi 14db antenna:•Roof-mounted•Aimed at nearest base station•Improves reception in areas with low Next G signal strength

ICL September 2007

Calyptech iFWT:•Used where there is no Next G signal at premises•Located in equipment shelter•Supports voice, fax and ADSL

ICL September 2007

Processes Identify training requirements Identify process changes Identify target audience - impacted workgroups)

Online delivery & management of

training requirements

ICL September 2007

Identify

ICL September 2007

Determine Determine availability of funding –who pays!

NGWL Training Budget - pointing at WIR 221 Cost Centres

Category Vendor Date AmountInvoice & PO

details Notes

FWT training Ericsson May-07 46065.80

FWT Adv Installation & Troubleshooting PO # 50548070

11 sessions @ $3500 per sess + travel exp $88000 inc GST

Juni training Juni AustraliaMay/June 07

89496.00

Juni Repeater- Inv 13004 PO # 50558615 Juni OMC Inv 13005 PO # 50558615

8 sessions of each @ $5085 per sess plus GST

ICL September 2007

Develop

ICL September 2007

Signoff Signoff Build Review Technical Pilot

ICL September 2007

Deploy Release notification

ICL September 2007

Manage Administer online training events

ICL September 2007

Competency Learning checks

ICL September 2007

Examples Online modules developed 2007-2008

ICL September 2007

Summary User centred consultation

– People

– Flexibility

Interactivity Online management

ICL September 2007

References http://www.nextg.com.au/ http://www.telstra.com.au/nextg/index.htm http://www.telstra.com.au/nextgnetwork/

index.htm http://www.telstra.com.au/mobile/networks/

info/nextg.htm

Contact Email: johnsandler@fastmail.fm Blog: www.nohow.wordpress.com

Developing Telecommunications eLearning modules: Field Work Force performance support

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