Department Management Capstonentxccc.org/sites/default/files/events/files/[user... · Department...

Department Management Capstone

Department Management Capstone Department Management Capstone

Confidentiality Statement

The Department Management Capstone contains confidential and proprietary information. For exclusive use of employees and franchisees of McDonald’s Corporation.

Department Management Capstone

Get to Know Your Team!

• Introductions– Name, role, where are you from?

Effective Leaders

• Think about effective leaders

• What makes them effective

• Record the attributes on sticky notes

• Choose your team’s top 4

• Match your top four to Leadership Behaviors

Course Goal

• The goal of this course is to build, demonstrate, and enhance leadership behaviors for Department Managers to lead strong teams and improve business results.

Course Objectives

• Apply specific leadership behaviors to hold your Department teams accountable for achieving business results

• Take the best leadership practices from collaborating with your peers and apply them back on your job

Course Expectations

• What are your expectations?

• What do you hope to learn?

• What do you hope to walk away with?

Your Role at Second Street

• You are now Department Managers at Second Street!

• Choose a role

• Put on name badge

How the Course Works

• Teams compete

• Complete four Challenges

• Greatest total score = winner of Business Leadership Award

2nd Street

• Restaurant has challenges:

– High 90-day turnover

– Understaffed

– Incomplete SOCs

• Demonstrate leadership behaviors to impact business results meters

The Challenges

• Complete four different Challenges

• Performance determines score

• Explore leadership behaviors

• Discover impacts on other Department Managers

• Choose timekeeper

Meters and Scoring

Evaluation and Action

• View teams’ meters after each Challenge

• Discuss Challenges and Outcomes

• Answer questions

• Take action!

Course Agenda

• Welcome, Icebreaker, and Course Intro

• Challenge Warm-up

• Challenge 1

• Challenge 2

• Challenge 3

• Challenge 4

• Game, Awards, Evaluations

How to Get Online

http://mcdonalds-dm.regislearning.com

Scavenger Hunt

Challenge Warm-up

• Please begin!

• We’ll come back together as a group after Accountable Leadership and a break

Challenge Warm-up

• Scavenger Hunt

– What questions do you have?

Challenge Warm-up

• Vision Activity

– What is your team’s vision?

Challenge Warm-up

Leadership Behaviors Challenge 1

• Organizes the Work

• Communicates Effectively and Honestly

Meters and Scoring

Action Plan

• Builds Teamwork

• Develops Crew and Managers

Meters and Scoring

Department Management Capstone Department Management Capstone Slide 26

Action Plan

Department Management Capstone Day Two

Course Agenda

• Welcome, Icebreaker, and Course Intro

• Challenge Warm-up

• Challenge 1

• Challenge 2

• Challenge 3

• Challenge 4

• Game, Awards, Evaluations

• Plans Beyond the Shift

• Supports Change

Action Plan

• Influences by Example

• Puts the Customer First

Action Plan

Leadership Nuts and Bolts

• Wait until the question is asked

• Shout out team color and wait to be called on

• 16 total questions + bonus

• Bonus reveals a secret phrase

200 200

800 800800 800

Challenge 1 Challenge 3Challenge 2 Challenge 4

• Challenge 1 = 200

Multiple Choice:

A Vision Statement states a goal for:

a) Profit

b) The future

c) Growth

d) Customer support

b) The future

800 800800 800

Challenge 3Challenge 2 Challenge 4

Leadership Nuts and Bolts• Challenge 1 = 400

Short answer:

Which leadership behavior are you demonstrating when you

use body language appropriately?

Communicates Effectively & Honestly

800 800800 800

True or False: I'm a McDonald's leader trying to

organize my work.

I can show a high level of personal accountability through making time for

my own work.

True: Show a high level of personal

accountability for your own work by making time for it, meeting high

standards, and looking for ways to continuously improve.

800 800800 800

Short answer:

What are three resources you should use to prepare for every Weekly Managers’

Meeting?

1. RDM Walk-Thru Day Agenda

2. Completed Scorecard

3. Completed Walk-Thru Checklist

800800 800

Multiple Choice:

Which is an example of “team language”?

c) She

d) “We”

800800 800

Challenge 3 Challenge 4

Multiple Choice:

Working within the right chain of command

means that everyone knows:

a) Where to go for what

b) What to do with whom

c) Who to go to for what

d) How to get things done

c) Who to go to for what

600600

800800 800

Short Answer:

I'm a McDonald's leader who understands that different members of my team are

motivated in different ways. I adjust my development approach to fit their needs.

Which leadership behavior do I understand well?

Develops Crew & Managers

800800 800

Short Answer:

When people on my team have differing viewpoints, it's my job to

confront the conflict by asking which type of questions?

Why? questions

800 800

True or False:

It’s a sign of great leadership when you encourage your team to help you solve problems by asking for

their input.

True:Part of leadership behavior

Supports Change

800 800

Challenge 4

Multiple Choice:

As a great restaurant leader, I should be able to

talk about how my department‘s ____________

contributes to the overall restaurant's results:

a) Performance

b)Profits

c) Production

d)Process

a) Performance

800 800

Challenge 4

Short Answer:

What is an example of a

past performance item

that can help you identify improvement opportunities in your

department?

1. Suggestions from managers and crew

2. Observations3. Scorecard4. GM input on Weekly Walk-Thrus

for the month5. Sales and profits

800 800

Challenge 4

Short Answer:

I am a new Department Manager who needs to implement a big change in my Department,

but my team is resistant.

I tell them, “We have to make this change—that’s just the way it is, and you’ll do it

because I’m your boss.”

What are two things I’m doing wrong?

1. Not asking for anyone's input

2. Not telling others what their role is in the change

3. Not planning for the change in advance

4. Relying on my title

Challenge 4

True or False:

If I say, "You need to do this because I'm your boss," that's a good way to

gain acceptance from my team.

False:

Great leaders offer well-reasoned, logical explanations for their

viewpoint to help bring others on board.

Short Answer:

When I build my team’s confidence and enthusiasm for getting results,

I am demonstrating which leadership behavior?

Influences by Example

Multiple Choice:

Before trying to persuade someone on my team to accept a decision I’m making as a restaurant

leader, I should say something like:

a) “I’ve heard that you don’t like my choices.”

b) “I’m sorry, but as your boss it’s important for me to do this.”

c) “I understand that you are concerned about this. Let’s talk.”

d) “This is really necessary for our restaurant’s success.”

c) “I understand that you are concerned about this.

Let’s talk.”

Short Answer:I'm a Department Manager who always makes sure

my people are trained well.

I look for consistency in my team's training, and verify that they're using the right service

procedures at all times.

Which leadership behavior am I demonstrating?

Puts the Customer First

Bonus Phrase: 2 Points

A C C O U N T A B L E

L E A D E R S

Next Steps

• Action Plan

– Discuss during Coaching Sessions

– Agree on leadership opportunities

– Plan for next steps

Awards Ceremony

Welcome to the official

Department Management

Capstone

Awards Ceremony

Congrats on Course Completion

• Goal: To build, demonstrate, and enhance leadership behaviors so Department Managers can lead strong teams and improve business results.

• Recognizes your effort to improve leadership skills

Most Improved Award

• Most improved throughout the course

• Demonstrated consistent upward trend in all three meters

• Took opportunities to learn and improve

Team Excellence Award

• Represents making important decisions around your crew, reporting managers, and peers at Second Street

• Represents strong team dynamics

• Impacts Leading Teams meter

Guest Service Excellence Award

• Represents choices that positively impact McDonald's guests

• Without satisfied guests, our business just can’t succeed!

• Impacts Guest Satisfaction meter

Profitability Excellence Award

• Represents smart decisions positively impacting Second Street’s overall profitability

• Impacts Restaurant Results meter

Business Leadership Award

• Team that performed the best overall

• Kept team and guests satisfied

• Focused on restaurant profitability

• Demonstrated how to apply leadership to decision making

• Impacted all 3 meters

Good Luck!

Department Management Capstonentxccc.org/sites/default/files/events/files/[user... · Department...

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