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delivering on the
promises of
Microsoft Lync
Webinar 31st March 2015
http://www.orange-business.com/en/get-your-business-lync-d-up
now Skype for Business
2
presenters
Stephane Minana
UC solution director
Arjen Vromans
Head of Voice domain
Philipp Ringgenberg
Head of Video domain
3
agenda
� Orange Business Service - your digital transformation partner
� current UC trends in the enterprise
� Microsoft Lync in the enterprise
� challenges encountered when deploying Lync– create a business case – ensure quality of experience – deliver on the business case
� update on Skype for Business
4
workspace is at the heart of the enterprise digital transformation
ourcustomers
bringing you the
flexibility of cloud
infrastructure
connectingyour
applications
offering the best connectivitywherever
you need it
providing employees
with smart and mobile ways of
working
embedded security
differentiated customer
experience
5
trend: shift to the digital workspace
Unified Communications
Voice and video
ProductivityCollaboration
Social Mobile Contact center
Converges
to
Digital Mobile Workspace
Collaborative portals and apps stores
My personal communications
My collaborative communities
My customer interactions
My workspace
Cloud and mobile access
end user at the center of
the collaboration experience
Do, differentiate or die… a great digital experience is no longer a nice-to-have, it is a make-or-break point for your business as we enter the digital age. Forrester
collaboration
60% of the entreprises are evaluating or deploying Lync in the Multinational corporation space * 36% of the entreprises are chosing for
Lync as an entreprise Voice Platform * *
* Forrester, Total Economic Impact of Microsoft Lync 2013 **T3i Research, Impact of Microsoft Lync on the Enterprise Voice Market
More Productive People
Universal Reach
Lower Costs
8 Orange Group restricted – Internal use onlyUnique end user experienceOptimized infrastructure and
lower TCO
Voice- SIP Trunk- call collect
contact center
mobile
devicemanagement
3rd party integration- video systems- pbxs
networks
BVPNMLAN
9
challenges related to a Lync project
create a Business Case
ensure quality of experience for the end user
integration of video conference
10
challenges: how to create a business case?
�collect existing TCO for all UC blocks – IPT and PBX management (including assets)– IM/Presence/conferencing– mobile charges (roaming charges)– networks charges (CDRs, access and volumes, LAN/WAN
upgrades/WIFI)
� leverage on Microsoft and Orange best practices:– be realistic on savings and include all costs to avoid discussions– concentrate on tangible cost savings first
�between 15% and 50% savings on infrastructure & related management costs
� fast payback
for more information check:
http://www.orange-business.com/files/media/contributor_en/lync_business_case_2015.pdf
11
challenges related to a Lync project
create a Business Case
ensure quality of experience for the end user
integration of video conference
12
challenges: customer experienceenterprise voice and conferencing for Lync
cost savings
user adoptionis key
QoS � ensuring Voice QoS often underestimated
� without user adoption – no ROI� Voice QoS is key to user adoption
� Lync Voice and Conferencing provide great business cases
IMConferencing
Telephony
13
Governance
ensuring voice quality of service is often under-estimatedvoice QoS highway is paved with obstacles
Infrastructure
Governance spread accros the
organisationIT staff lacking voice
expertise
Budgets spread
Unstable connections
Infrastructure not ready for
real time media Over utilized WAN
links
Inefficient geographical design
Low performance
client computers
Microsoft QMS tool
+ Excellent tool− Restricted to
Microsoft domain
PLAN PHASE BUILD PHASE RUN PHASE
SIP trunking&PSTN
Lync
Voice QoS
14
best practices to ensure Voice QoS
UC pre-deployment assessment UC pre-deployment assessment
Traffic simulationTraffic simulation
Extend QoS monitoring towards the SIP trunking domain
Extend QoS monitoring towards the SIP trunking domain
plan
run
build
central probe
PSTNLync Front
end
Lync client
Lync client
router
responder
15
pro-active monitoring of Lync audio conferencing
� Providing end-to-end monitoring of audio confquality
� Real-time failures detection prior to users impact
LeadingLeadingLeadingLeading IT providerIT providerIT providerIT provider
50000+ users
80 countries
7 SIP datacenters
Orange monitoring for :
Customer Lync environment for audioconferencing
Orange 135 access numbers + SIP Trunks for PSTN/non Lync users
3.000 daily test calls
daily, weekly & monthly report
Who? Orange solution
16
challenges related to a Lync project
create a Business Case
ensure quality of experience for the end user
integration of video conference
17
challenge: interoperability with video conference
using Lync client or Lync Room System with Video Conferencing Solutions
� Lync and video conferencing are separate solutions
� scheduling and meeting setup processes are different
� manual point-to-point calls are possible
� content sharing is limited
� user adoption & trainings required
18
available technology provider solutions
� native Lync integration with recent video endpoints
� content sharing requires additional software
� one way content sharing
� roadmap following Microsoft developments
� gateway infrastructure & licenses required
� reduced video resolutionCIF Lync 2010, HD Lync 2013
� one way content sharing
� ongoing developments to improve interoperability
business case considerations:
� Lync and video interoperability vs. preserving investments
� dedicated on-premise solution vs. cloud solution or hybrid model
19
service provider enhances technology solutions
network IP VPN Internet SIP
services
end points
core infrastructurededicated cloud-based model
room immersivepersonal
end-user services
lifecycle
exchange
concierge portal
any network any
platform
any device
interopvirtual meeting place
20
Orange's expertise in video to deliver best services
>video infra assessment>interoperability study>video room remediation>business case calc. &
financial justification ROI
>collaboration (workplace) & interoperability design
>migration planning QoS and CAC designs
design
>Lync & video solution delivery>integration with existing video
conferencing infrastructure>user training & adoption
implement
manageassess
network & video
>video conference scheduling
>concierge service>proactive Telepresence
& video room monitoring>utilization reports>service management
>video enabled network>over 26'000 managed
video endpoints globally
21
Skype for Business
� new brand, new client Skype design
� same infrastructure models as Lync
� full federation with Skype
� allow larger meeting and broadcast
� increased focus on Cloud
� need provider for Audio conferencing and Enterprise Voice
� better video conferencing experience
�PSTN support for EV in O365
– US in 2015,– Europe (5 countries in 2016)
1 Lync gains momentum in the entreprise
3 end user adoption and ecosystem integration are key to success
2 engage a partner for insuring high quality of experience, end to end
Orange Business Services
� named by Microsoft to be “2014 Communication Partner of the Year“ � awarded global Elite status for Skype for Business � recognized by industry analysts as the leader for IP Telephony and UC
(Gartner, Current Analysis, OVUM, WCA)
key take-aways
23 Orange Group restricted – Internal use onlyUnique end user experienceOptimized infrastructure and
lower TCO
Voice- SIP Trunk- call collect
contact center
mobile
devicemanagement
3rd party integration- video systems- pbxs
networks
BVPNMLAN
thank you
Copyright © Orange Business Services 2015. All rights reserved. The information contained within this document is the property of the Orange
Group and its affiliates and subsidiary companies trading as Orange Business Services. Orange, the Orange logo, Orange Business Services and
product and service names are trademarks of Orange Brand Services Limited. All other trademarks are the property of their respective owners. This
publication provides outline information only. Product information, including specifications, is subject to change without prior notice.
for more information:
http://www.orange-business.com/en/get-your-business-lync-d-up
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