Dealing with Difficult People

Simple SolutionsSimple Solutions

Presented by:

Bart Christian

www.bartchristian.com

Who is this guy ???Who is this guy ???

Choices

Dealing with Difficult PeopleDealing with Difficult People is really all about

Choices

Choose To Be You Best!!

Y t i t t Ch iYour most important Choice ‐

Protect your attitude!

Why do we have People Problems?

Criticism & ChangeCriticism & Change

H R tiHuman Reaction

React vs RespondReact vs. Respond

E + R = OE + R = O

What are you really communicating?

The definition of communication is the response you get.

If you are not getting the results you want thenIf you are not getting the results you want then you MUST . . .

h hchange the way you are communicating.

Wh tWhatever . . .

It i H bitIt is a Habit

“I just don’t“I just don’t Understand”

L V t TLas Vegas to Tucson

A person’s way of doing thingsA person s way of doing things is correct as far as they are concernedconcerned.

Know HowKnow How

Know WHY

WII FMWII ‐ FM

Why do people hear onlyWhy do people hear only

what they want to hear ?

BE THERE

What is really worth fighting for??

• Family

C t• Country

• Livelihood

• Home / Property

Wh l ? ? ?• What else ? ? ?

# 1 Cause of Conflict ‐# 1 Cause of Conflict ‐

• Misunderstanding – When people do not hear what is being said.g

Other Causes of Conflict ‐

• Ego / Pride• Unwilling to take responsibilityUnwilling to take responsibility• Gossip• Lack of cooperationp• Differences over methods or style• Low performance (not pulling one’s weight)• Different values or goals

Conflicts on the JOB ‐Conflicts on the JOB ‐

• Are about control – Keeping or Restoring.

• Environment can affect behavior.

L k f A i ti E t t k• Lack of Appreciation ‐ Everyone covets tokens of approval.

• Stress‐ Working Woman Magazine

Remember ‐

The definition of communication is the response you getresponse you get.

If you are not getting the results you wantIf you are not getting the results you want then you MUST . . .

change the way you are communicatingchange the way you are communicating.

Where is your home?Where is your home?

’ dd STRESSLet’s add some STRESS . . .Dictator Attack DogDictator Attack Dog

B k OffShut Back OffShut Down

STRESSSevereSTRESS causes a flip . . .B k OffShut Down Back OffShut Down

DictatorAttack

If it is to be it is up toIf it is to be it is up to . . .

YOU !!YOU !!

Some things are true . . .

Whether you believe it or notWhether you believe it or not.

Th LThe Laws

The Law of Cause and EffectThe Law of Cause and Effect

Every action has an effect of some kind, whether we can see it or not and whether we like it or not.”

‐ Aristotlewww.bartchristian.com

The Law of Belief & ExpectationThe Law of Belief & Expectation

Whatever you truly believeWhatever you truly believe,with emotion, becomes your reality.

Your expectations (good or bad) h BIG ff thave a BIG effect

on the people around you.

The Law of AttractionThe Law of Attraction

YOUYOU

Success Is Not an Accident

We always get back what we give . . .ll i iusually in generous proportion.

“Whatsoever a man sowsWhatsoever a man sows, that also shall he reap.”p

Choose To Be Your Best!!

Sticks and stones may break my bones but wordsbones but words . . .

Can break Our HeartCan break Our Heart.

Best Trigger Words For Action

Guarantee

FreeFree

What words dominate you??dominate you??

A Af id RArgue Afraid Regret

Blame Terrible But FailBlame Terrible But Fail

Complain Wrong I Can’t Delay

It’s not my responsibility You Should

I’ f d F lt S dI’m fed up Fault Screwed up

Must You Can’t ObviousMust You Can t Obvious

Unfortunately Problem

Agree Increase BestTogether Team OurTogether Team Our

Alternatives Loyal ApprovalOpportunity Positive ConfidentA new perspective Achieve goalsp p gEasy Flexible Fresh thinkingImprove Good point Thank youImprove Good point Thank you

Please Help Yes

It is really just a ChoiceIt is really just a Choice . . .

"Life is not about waiting for the storms to pass it's about learningstorms to pass...it s about learning

how to dance in the rain."

Ch T BChoose To Be You Best!!You Best!!

Dealing with Difficult People - School...

Documents

Dealing with Difficult Parents - theballbook.comtheballbook.com/handouts2013/DealingwithDifficultParents.pdf · Dealing With Difficult Parents (And With Parents In Difficult Situations)

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Dealing With Difficult People - Workbook With Difficult...“When dealing with people, ... your work. The Volatile Volumizer 3. ... Dealing With Difficult People Workbook

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DEALING WITH DIFFICULT PEOPLE AND SITUATIONS. Dealing with Difficult People

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Dealing with Difficult - coloradoschoolnurse.orgcoloradoschoolnurse.org/assets/dealing-with-difficult-people...Dealing with Difficult People ... (Problems or outcomes?) 2. How would

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Dealing With Difficult People