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Navneet SinghEngagement Manager - Digital Business Solution, South East Asia and Oceania
DAWN AND RISE OF Digital Ecosystem
Disruption has always been part of
human progress. Enabled by mobility,
broadband and the cloud, disruption is
happening more rapidly than ever before.
This Disruption is lead from the front, by
ever evolving Digital Ecosystem.
In such a Digital world, what does it
take to succeed at the digital frontier?
A drive to continually transform, to
challenge and to question everything is in
the DNA of businesses that thrive in such
an environment.
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 3
Digital disruption is everywhere Soon …
As, ½ of the world will have a smartphone expecting
whatever service, whenever
of media revenues (advertising and
consumer spend) will be digital
of all enterprises
will start an IoT project
of all telcos will significantly
transform legacy IT systems
1/2Digital Telcos will drive
industry progress
IoT will go from
talk to action
The Media business will be
dominated by digital revenues
Consumer business must
embrace mobile on-demand
economy
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 4
New behaviours
24h
2,7 BILLION LIKES
ON FACEBOOK $13 MILLION
CROWDFUNDING $2,7 BILLION
E-COMMERCE 3X UBER REVENUE OVER
SIZE OF TAXI MARKET,
IN SAN FRANCISCO
1.9MILLION NEW SMARTPHONE SUBSCRIPTIONSPER DAY
133MILLION HOURS
YOUTUBE VIDEO
WATCHED
500,000AIRBNB STAYS PER NIGHT
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 5
Industry Transformation
WELLNESS
HEALTH
CULTURE
MEDIA
MOBILITY
TRANSPORT
TRANSACT
BANKING
FUNCTION
UTILITY
EXCHANGE
RETAIL
LEARNING
EDUCATION
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 6
From M2M to IOT
IOTM2M
GLOBAL & LOCAL NEEDS
HIGHER BANDWIDTH
MULTIPLE
MODELS ON SAME DEVICE
ANY DEVICE
ANY ACCESS
MULTIPLE USERS
HIGH AVAILABILITY
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 7
Connected Devices
in 202229 BILLION
16 billionINDUSTRY & CONSUMER M2M / IoT DEVICES
13 billionMOBILE PHONES, PC’S, LAPTOPS, TABLETS
Crusaders of Digital EcosystemConnectivity & Connected Devices
CONNECTIVITY
70%* Source: Ericsson Mobility Report, November 2016
Of wide-areas
IOT devices will
use cellular
technology in
2022
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 8
The Digital Reality of Our Region
Source: GSMA Intelligence, 2016
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 9
ultimately, we are a part ofa connected Digital market place
Service
Provider
Consumer
CLOUD
PLATFORMS
OEM
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 10
Creating Unique Digital experience ……. is the Key
Increased
demands on
digital interactions
New services
enabled by
digitalization
Radically more
capable
technology
Accelerating pace
of change among
Digital Service
Providers
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 11
The challenge
How do you profitably
monetize?
ADAPTABILITY
SPEED
EFFICIENCY
DIGITAL BUSINESS
TRANSFORMATION
SCALE
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 12
Six principles for digital transformation
Target a
unique digital
position
Design
magical
experiences
Engage with
digital services
ecosystem
Operate a
digital
organization
Evolve
technology into
digital
Create
services at
digital speed
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 13
Support System Transformation
IP and Voice Transformation
Cloud Transformation
Ericsson | IT & Cloud PA Introduction | © Ericsson AB 2015 | 2016-07-25 | Page 13
From native nodes to virtualized applications
Consolidation and Modernization of Datacenter & Infrastructure
From traditional IT to Hyperscale and Hybrid Cloud
From legacy OSS/BSS to Digital Support System
Agile service development environment for new revenue streams
Developing Multichannel to Omnichannel and Social Engagement
From circuit switched to IMS and VoLTE
From manually configured, to orchestrated multi-layer SDN transport
Journey towards Digitalization ….. Take the transformations Highway
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 14
Increased topline
Introduce new digital services
to meet new customer needs
and create new revenue
streams
15%of revenue coming
from digital services by
2017 for digitally
committed operators
according to Gartner
Love from customer
Provide consistent omni-channel
experience and gain better
customer insights by using data
in a smart way
-10%churn with fully
implemented omni-
channel strategy
according to
Northstream
Reward of Transforming into Digital Service Provider
Efficient & agile operation
Agile, efficient operations models
that drive Network & IT
convergence and allows flexible
partner ecosystem management
-58%actual IT cost
reduction in
European operator
after full
modernization and
swap of legacy
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 15
…in an open and
dynamic market
ecosystem
All parties and
devices inter-
connected
Empowered
partners and
prosumers
CSP’s enable a
digital economy
innovation…
Context driven,
dynamic offerings
Complex,
multi-sided
business
modelsNew, before
never imagined
revenue streams
Delivering a
true digital
experience
Cloud
AI
Big Data
“Industries”
Earn
CEM
Apps
Digital telco business assuranceEndless potential and high exposure
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 16
> 1-5%revenue loss
exposure
Revenue
sharing
Cyber
Crime
Unpre-
dictable
Risks
Multi-side
Revenue
Flows
IoT and
Industries
Open
archite-
cture
Virtuali-
zation API/App
ExposureHyper
connectivity
Smart Risks
and Compliance
Proactive and
FederatedProfit and Margin
AssuranceFraud in
ecosystem
“Classic” and
“Digital” controls
Automation and
near-RT ActionSynergies with
Security
Brand
impact
Key focus areasEXAMPLE RISK areas
Cost
per
Action
RA and Fraud Management …. in Digital Ecosystem
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 17
Tool selection, RBA IT Solution Design and
Implementation; Automated controls
Leakage prevention and recovery taskforce
focusing on Financial Benefit
Transformation & Change Management
Financial
Risk
Evaluation
Tools / IT
Solution
Analysis
Benchmark
& Maturity
Assessment
Tangible results
Lastingvalue
Best in class RBA solution
Innovative business models linked to benefit and performance allows the business assurance program to overcome budget limitations
Revenue
Assurance
Cost / Margin
Assurance
Fraud
Management
Risk and
Compliance
ASSESSMENT BenefitsDelivery COMPONENTS
Digital Service ProvidersOur Approach for RA & Fraud Management
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 18
Together with wedo we are building a Global Business Assurance program
Leading Telco Vendor
Leading RA/FMS Platform
+Next Generation
Business Assurance
Software Tools
Deep Telecom Industry
know-how and CSI ”BA”
experience across globe
The digital frontier is full of
potentials.
At Ericsson, we’re uniquely placed
to help our customers and
partners re-invent themselves.
In an environment of changing
industry roles and intense
competition, our heritage, global
reach and universal standards
help our partners to eliminate
uncertainty and adapt to this fast-
changing landscape.
Let’s discover the rise of a Digital
Ecosystem together.
Dawn And Rise of Digtal Ecosystem | Commercial in confidence | © Ericsson AB 2017 | 2017-01-17 | Page 20
Ericsson at a glance
66,000
2.5 billion
1 billionSubscribers
managed by us
Subscribers
supported by us
Services professionals
NETWORKSCreate one network for
a million different needs
ITTransform IT to accelerate
business agility
MEDIADelight the TV
consumer every day
INDUSTRIESConnect industries to
accelerate performance
Leader in gartneross magic quadrant
Leader in gartnerIRCM magic quadrant
#1 OSS
BSS
Service Delivery and services
Ranked worldwide in REVENUE
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