Corporate Plan and Business Transformation Informal Member Briefing 15 th June 2009

Corporate Planand

Business Transformation

Informal Member Briefing15th June 2009

Purpose

To brief Members on:-

• The 2010 to 2012 Corporate Plan

• The Business Transformation Programme

Corporate Plan (1)

Long-term Vision: A Harrogate District that is safe, green, healthy, beautiful and vibrant; a place where people want to live, work and visit.

Organisational Aim: To deliver services and real improvements in the community that are valued by local people and which improve their quality of life; working with others to build prosperous and sustainable communities across the District.

Corporate Plan (2)

• Six corporate priorities

• Twenty-one actions and targets to deliver the corporate priorities in 2009/2010:-

• 12 Council-only actions• 9 partnership actions

One Improvement Agenda

Corporate Plan

Vision: A Harrogate District that is safe, green, healthy, beautiful and vibrant; a place where people want to live, work and visit.

Caring for the

Environment

Homes for Local

People

A Connected

District

Stronger and Safer

Communities

A Strong Local

Economy

Shaping the

Council towards

Excellence

Sustainable Community Strategies

Business Transformation Programme

Business Transformation

Where we are now:-

• We are a ‘good’ council• 37% of our performance indicators are in the top

25% in the country• High resident satisfaction• National recognition

Business Transformation

Looking ahead:-

• Impact of the recession• Uncertain Grant Settlement• Increasing efficiency targets• Local circumstances• Our ambitions in the Corporate Plan

Business Transformation – A few thoughts

Business Transformation – A few thoughts

Business Transformation - Why?• Co-ordinated programme of activities to enable us to

take a longer-term view and approach to:-

– Improving our services– Maximising efficiencies– Securing cultural change– Delivering our Corporate Plan, Vision and corporate priorities

Business Transformation - What it looks like

Business Transformation

Collaboration

To identify ways in which we can improve how we work together, share information and best practice, both within the Council and with our partners.

Business TransformationImproving the Customer Experience

To improve access to the Council so that the customer can contact at more convenient times, to look at the standard of customer service that we provide, and how we can improve their experience when they contact the Council or use a Council service.

Business Transformation

Better Use of Resources

Reviewing the use of our office buildings, our use of energy, use of information and documents, printing and procurement to ensure that they are efficient, effective and good value for money.

Business Transformation

New Ways of Working

Improving the efficiency and effectiveness of how we provide services through flexible working, mobile working and better use of existing Council systems.

Business TransformationOrganisational Development and Cultural Change

Making sure that the Council’s vision, our corporate values and the behaviours of all of us support our ambition to deliver improvements and efficiencies.

Business TransformationSome issues to consider:-

• Ambition

• Capacity

• Resource - “invest to save”

• Risk

Business Transformation

Business Transformation Case Studies

Business Transformation

Next Steps

Cabinet 24th June 2009

Council 22nd July 2009

Questionsand

Answers

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