Connecting you with care: Healthy Conversations March 2010

Connecting you with care:

Healthy ConversationsMarch 2010

Created by Champlain CCAC and Service Provider partners, 2010 2

Introductions

Please introduce yourself to your group– My name is…– One thing I really like about my

job is…

Created by Champlain CCAC and Service Provider partners, 2010 3

Introductions

CHAMPIONS - Please introduce yourself to your group– Your name– Why you chose to become a

champion of healthy conversations– How have you been using the tool? – What benefits have you experienced?

Connecting you with care:

Healthy ConversationsMarch 2010

Created by Champlain CCAC and Service Provider partners, 2010 5

Who is here?• Service providers

• Client Services

• Corporate Services

• Human Resources, Organizational Development and Communications

• Healthy Conversations’ Champions!

Created by Champlain CCAC and Service Provider partners, 2010 6

Objectives for todayMorning

• To create common language and understanding

• To learn about and practice using skills and tools to facilitate engaging in healthy conversations

Afternoon

• To practice applying what we have learned to the CCAC key corporate tools

Created by Champlain CCAC and Service Provider partners, 2010 7

Background on the project• Healthy Work Environment fund grant

program through HealthForceOntario (MOHLTC)

• Program objectives: design, implement, evaluate and disseminate healthy work environment tools and leading practices

• “Respect in the workplace”: 1 of 4 areas of focus

Created by Champlain CCAC and Service Provider partners, 2010 8

Why spend money on this?

• Recognized high levels of stress, burn-out, depression

• Valuing healthcare providers

• Dissemination – sharing with other health system partners

Created by Champlain CCAC and Service Provider partners, 2010 9

Project builds on…• Expands on leadership development

program + Personal and Professional Development Series (reached ~250 CCAC staff)

• Supports the journey of learning organizations

• Use of a Champion model

Created by Champlain CCAC and Service Provider partners, 2010 10

How does this fit?• Supports day-to-day and other

projects

• Tools and strategies for engaging with clients, colleagues

• Applicable when planning and implementing projects

• Supports Bill 168 – Workplace Violence

Created by Champlain CCAC and Service Provider partners, 2010 11

This Morning• Tools to enable you in creating

healthy conversations• Experiences to use some of the

new tools that we have shared• Time for you to share, talk and

digest what this means to your organization

Created by Champlain CCAC and Service Provider partners, 2010 12

Your Role

• Understand the tools• Play - dare to try it!• Observe yourself and share

Created by Champlain CCAC and Service Provider partners, 2010 13

Count the letters

• Turn your paper over and count the letter F

• Write the number on the BACK of your sheet

• Leave it face down

Created by Champlain CCAC and Service Provider partners, 2010 14

Count the letter

Hand your paper over, sentence side down to the person on your right

Created by Champlain CCAC and Service Provider partners, 2010 15

Count the letter

Count the letter F is this new sentence and write/confirm your answer on the back.

Created by Champlain CCAC and Service Provider partners, 2010 16

Count the letter

Hand your paper over, sentence side down to the person on your right

Created by Champlain CCAC and Service Provider partners, 2010 17

Count the letter

Count the letter F is this new sentence and write/confirm your answer on the back.

Created by Champlain CCAC and Service Provider partners, 2010 18

FFEATURE FFILMS ARE THE RESULT OFF YEARS OFF SCIENTIFFIC STUDY

COMBINED WITH YEARS OFF EXPERIENCE.

How many did you spot?

Created by Champlain CCAC and Service Provider partners, 2010 19

Debrief in groups

• So what does this mean for us in our workplace?

• In conversation with one another? • In conversation with our clients?

Created by Champlain CCAC and Service Provider partners, 2010 20

What are Healthy Conversations?Healthy• We both feel heard and

valued• We express our

emotions both positive and negative

• We achieve something important, together

• Our relationship is improved, even if the conversation was challenging

Unhealthy• We each feel blamed

and/or judged• Emotions are

suppressed or used against the other

• One wins, one loses. I’m right you’re wrong

• We stay locked in our stories about each other: hero, victims, villains

Created by Champlain CCAC and Service Provider partners, 2010 21

Healthy conversations

Champions, please share a recent conversation that you had or heard that you feel illustrates the power of healthy conversations for you

Created by Champlain CCAC and Service Provider partners, 2010 22

The Five Disciplines

Created by Champlain CCAC and Service Provider partners, 2010 23

The Five Disciplines

Created by Champlain CCAC and Service Provider partners, 2010 24

YOUR Healthy Conversation

Reflect on a conversation that you had recently that you wish would have been healthier

Created by Champlain CCAC and Service Provider partners, 2010 25

Personal Mastery

... Is being aware of your thoughts and emotions, committing to lifelong learning and understanding how you currently are and how you want to be.

Created by Champlain CCAC and Service Provider partners, 2010 26

Personal Mastery

... Is being aware of your thoughts and emotions, committing to lifelong learning and understanding how you currently are and how you want to be.

Mental Models

... Is the ability to see from multiple perspectives and identify assumptions and attitudes that influence how you think and act.

Created by Champlain CCAC and Service Provider partners, 2010 27

Created by Champlain CCAC and Service Provider partners, 2010 28

Mental models

Created by Champlain CCAC and Service Provider partners, 2010 29

Mental models

Created by Champlain CCAC and Service Provider partners, 2010 30

... Is the ability to see from multiple perspectives and identify assumptions and attitudes that influence how you think and act.

Mental Models

Systems Thinking

... Is seeking to understand and appreciate the impact of actions on other parts of the system.

Created by Champlain CCAC and Service Provider partners, 2010 31

Systems Thinking

... Is seeking to understand and appreciate the impact of actions on other parts of the system.

Created by Champlain CCAC and Service Provider partners, 2010 32

Created by Champlain CCAC and Service Provider partners, 2010 33

Learning Partner

Explore with your learning partner how some of these tools could have contributed to your conversations

Created by Champlain CCAC and Service Provider partners, 2010 34

Team Learning

... Is the ability of a group to think and learn together and to understand the value of the whole.

Created by Champlain CCAC and Service Provider partners, 2010 35

Created by Champlain CCAC and Service Provider partners, 2010 36

Shared Vision

... Is the ability of a group to create and hold a shared view of a mutually desirable future.

Created by Champlain CCAC and Service Provider partners, 2010 37

Created by Champlain CCAC and Service Provider partners, 2010 38

Shared Vision

Created by Champlain CCAC and Service Provider partners, 2010 39

Created by Champlain CCAC and Service Provider partners, 2010 40

String Puzzle

• You must work to get yourselves free (back to the starting position), so that you can both walk away

• Cannot remove the loops from your hands.

• Cannot remove the loops from your partner’s hands

• Cannot cut the rope/loop

Created by Champlain CCAC and Service Provider partners, 2010 41

Shared Learning• What does today’s learning offer to

your day-to-day conversations?• Which of the 5 disciplines do you

think will be the most fun/important for you to play with?

• How can you use this material in the next week?

• What will you commit to?

Created by Champlain CCAC and Service Provider partners, 2010 42

Just try it…

• Observe your conversations• Use your tools – ask questions• Encourage others to attend the

sessions• Have fun and enjoy learning

Change happens one conversation

at a time…

Created by Champlain CCAC and Service Provider partners, 2010 43

Created by Champlain CCAC and Service Provider partners, 2010 44

Going Forward

• Dare to try new things together• Call upon the Champions• Share your experiences and your

ah-has with one another