Complimentary Review

Complimentary ReviewPaul Obaugh Ford Lincoln Mercury

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MYSTERY SHOPPING

First Response• Greetings from Jim Snead Ford 540 932-3200• ...• From:"j-snead@salespoint.dealerconnection.com" <j-snead@salespoint.dealerconnection.com>• ...• Add to ContactsTo:janicefarland@yahoo.com• Dear Janice

Thank you for your inquiry!  This email is an automated receipt sent to verify that Jim Snead Ford has received your request and will be responding within 2 hours with a personalized email message providing you with the exact information you have requested.  If your inquiry was sent after business hours, or on a Sunday or holiday, we will respond within 2 hours of the next business day.

• Jim Snead Ford is committed to delivering exceptional service, from the minute you enter our Showroom or Web site, throughout the life of your vehicle and beyond.  We look forward to seeing you in our Dealership, and we hope the information on our Web site will help you get to know us better. Feel free to call us for sales at 540 932-3200. At Jim Snead Ford we are looking forward to serving you with the finest automotive products in the world, and a class of personalized service that will make all too easy for you never deal with another automotive dealership.

• Jim Snead Ford 2401 W. Main Street Waynesboro, VA 22980 www.jimsneadford.com 540 932-3200

• Your privacy is important to us. If you no longer want to receive these emails, click Here Alternatively you may send a written request to the address above.

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1st personal• Edge• ...• From:"jimsnead@jimsneadford.com" <jimsnead@jimsneadford.com>• ...• Add to ContactsTo:janicefarland@yahoo.com• We have one (white) in stock. Would you like to schedule a test drive?

Jim SneadSent from my Verizon Wireless BlackBerry

Obaugh Auto Responder• Dear Claire

Thank you for your inquiry!  This email is an automated receipt sent to verify that Paul Obaugh Ford - Lincoln - Mercury has received your request and will be responding within 2 hours with a personalized email message providing you with the exact information you have requested.  If your inquiry was sent after business hours, or on a Sunday or holiday, we will respond within 2 hours of the next business day.

• Paul Obaugh Ford - Lincoln - Mercury is committed to delivering exceptional service, from the minute you enter our Showroom or Web site, throughout the life of your vehicle and beyond.  We look forward to seeing you in our Dealership, and we hope the information on our Web site will help you get to know us better. Feel free to call us for sales at 540-851-4801. At Paul Obaugh Ford - Lincoln - Mercury we are looking forward to serving you with the finest automotive products in the world, and a class of personalized service that will make all too easy for you never deal with another automotive dealership.

Michael Frend Internet Sales Manager 540-851-4801 540-836-0697 Cell

“Personal” response mistake• Dear Claire Stanley,•  • I enjoyed meeting with you earlier today and hope that you enjoyed your visit to

our dealership. I will contact you shortly to answer any questions you might have and to discuss the next steps in moving the 2010 Lincoln MKZ onto your driveway!

•  • In the meantime, please do not hesitate to contact me. I can be reached either by

replying to this e-mail or by phone at (540) 851-4801.•  • I look forward to speaking with you soon!•  • Mike Frend• Paul Obaugh Ford - Lincoln - Mercury

13 Lee Jackson Hwy. Staunton, VA 24401

540 851-4800