Compliance Manager, Compliance Director, HR Manager, HR Director

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Joni Huerta12607 Thornwell Court n Houston, TX 77070 n Phone: 832-316-6210 n Email:

HR & Compliance Senior Manager/DirectorSenior leader with HR and Business management experience in corporate or business line environments. Consistently recognized with exceptional individual and team performance ratings.SpecialtiesProgram ManagementLean Six Sigma Black BeltProcess Development (Kaizen)Change ManagementBusiness Strategic DevelopmentEthics & Compliance programs based upon the FSGOPolicy & procedure creationLeadership and organizational developmentPerformance mgmt, employee relations & staffing

Experience

FRIEDKIN AFFILIATED COMPANIES (GULF STATES TOYOTA) - HOUSTON, TX 2001-PRESENTCompliance Consultant (Sr. Manager), 2010 to PresentReporting to the Chief Compliance & Accounting Officer of an enterprise with ]10companies. Actively revising the Business Conduct Program from mainly focusing

on HR-risk mitigation into a program with a broader compliance focus.Key results:* Establishing a program for the development and acceptance of enterprise-widepolicies and procedures. This involves process improvement, policy development and leadership education in change management techniques.* Establishing a multi-year/multi-million dollar records management program across 8 companies. Facilitating teams to create the vision, policies, and implementation roadmap. Project managing working groups with process gaps, change and training plans, and to manage consultants.* Establishing an enterprise-wide risk intelligence program that meets the FSGOwhile balancing the business appetite.

Senior Manager, Process Development & Training, 2006 to 2010

Managed multiple departments simultaneously with GSTTS, the logistics arm of Gulf States Toyota (Training, Process, Compliance, Safety, and Quality). Concurrently directed a multi-year, process optimization effort with interfacing Friedkincompanies. Responsible for 3 managers and 15 associates. Position transferred tothe corporate office when Toyota's 2010 quality focus delayed expansion initiatives.Key results:* Established a leadership and organizational development department: created a6-week technical new hire program (80% from scratch); designed a driving simulator and accompanying curriculum; improved leadership staff by implementing competency interviews, workforce surveys, and monthly departmental reporting.* Co-project managed all aspects of an expansion to double company locations and staff at Toyota logistics sites. Responsible for creating a new commission str

ucture and trainings for onboarding 70+ staff and 250 drivers for 4 location startups in [100 days.* Used change management and creative performance incentives to communicate expectations for a facility move, and policy changes, e.g., a tobacco-free facility, truck governing, electronic tracking of truck and driver logs, etc.* Established a process improvement department and oversaw the 3-year reconciliation of an end-to-end audit. The changes and systems implementations vastly improved enterprise accountability and led to new/enhanced processes for new business/credit acceptance, accident prevention, facility security, payroll accuracy,inventory control, claims reconciliation. Examples include immediate savings of

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$200k in denied claims and improved AP to 300%.* Led the creation of an HR toolkit for managers of newly acquired businesses to understand Friedkin HR practices. Created a separate, general-purpose employeehandbook with specific information on DOT and FMCSA compliance.* Participated in launching a multi-company compliance program based upon the FSGO. Implemented corporate/local roles; developed and trained classes; and facilitated sessions to define desired business cultures and behavior.DELL COMPUTER CORPORATION - AUSTIN, TXHR Generalist/Manager, 1998 to 2001Selected by leadership from my peers for an HR Manager rotation, which immediately became permanent. Awarded stellar performance ratings and 2 recognition awards. Supported 600 of Dell's 2000 I/T employees and supervised five employees.Key results:* Coordinated the annual salary/stock, performance, and succession planning. Evaluated the pay of over 1800 employees to ensure equity and competitiveness.* Co-designed an executive interview process for more consistent promotion criteria and executive development plans. Developed an online career ladder tool forassociates identifying possible moves and necessary competencies.* Partnered in developing a fast track DDI recruiting program to increase applicant flow and streamline administration.INTERIM TECHNOLOGY - SAN ANTONIO & AUSTIN, TXTechnical Recruiter, 1996 to 1998

Education

Southwest Texas State University, Graduate StudyWayland Baptist University, B.S. Business Administration / Healthcare Administration emphasis, 1995Texas A&M University, 1990-1994

Certified Lean Six Sigma Black Belt, 2008PMI Union Avoidance Simulation, 2008Friedkin I/T Project Management Boot Camp, 2003Microsoft Solutions Framework Project Management, Dell Computers, 2000