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Communication— Oral/Written Interpersonal/Social Critical Thinking Leadership Teamwork
Business Communications Quarterly, Volume 65, March 2002, pages 21-36
Top Skills Sought By Recruiters
Teambuilding Lessons From Geese
Why do geese fly in a V formation?
What happens when a goose falls out of formation?
What happens when the lead goose gets tired?
Why do geese in formation honk from behind?
What happens when a goose gets sick or wounded?
What is a Team?
Communicating in TeamsCommunicating in Teams
A team is a unit of two or more people who work together to achieve a goal. Team members share a mission and the responsibility to achieve it.
From Business Communication Today, Prentice Hall, 2003
Problem SolvingProblem Solving
CommitteesCommittees
TaskforcesTaskforces
Virtual TeamsVirtual Teams
From Business Communication Today, Prentice Hall, 2003
Types of Workplace Teams
Communicating in TeamsCommunicating in Teams
AdvantagesAdvantages
Information & knowledge
Diversity of views
Acceptance of solutions
Performance
DisadvantagesDisadvantages
Groupthink
Hidden agendas
Free riders
High costs
From Business Communication Today, Prentice Hall, 2003
Overview of Teams
Communicating in TeamsCommunicating in Teams
RulesRulesRulesRules IdentityIdentityIdentityIdentityNormsNormsNormsNorms
From Business Communication Today, Prentice Hall, 2003
Group Dynamics
Communicating in TeamsCommunicating in Teams
Orientation
Conflict
Brainstorming
Emergence
Reinforcement
From Business Communication Today, Prentice Hall, 2003
Team Decision Making
Communicating in TeamsCommunicating in Teams
Controlling
Withdrawing
Attention Seeking
Diverting
Encouraging
Harmonizing
Compromising
Initiating
Information Seeking
Coordinating
Procedure Setting
Self-Oriented
Group-Maintenance
Task-Facilitating
From Business Communication Today, Prentice Hall, 2003
Roles People Play in Groups
Communicating in TeamsCommunicating in Teams
Being a Facilitator is like being a Referee
Facilitators focus on the process the team is using to get results. On effective teams, every member feels responsible for the process, not just the leader.
A facilitator like a referee, makes sure the team operates in an organized manner. A referee does not supervise team strategies, but rather makes sure that the teams are observing the rules of the game.
Making sure that the team is operating in a fair, organized and respectful manner is called facilitation, and it is the responsibility of all team members.
Communicating in TeamsCommunicating in Teams
Team Leadership
As employers reduce their layers of management and as companies become flatter, individual contributors are increasingly asked to lead teams.
Leaders Lead, Don’t Rule!
Successful team leaders demonstrate the ability to listen to other team members first, then share their points of view.
Team Leaders Are Great Facilitators
Facilitation is a vital communication tool for effective team leaders.
Communicating in TeamsCommunicating in Teams
EffectiveTeams
CollaborativeRelationships
EffectiveTeams
CollaborativeRelationships
ClearPurpose
ClearPurpose
CreativeThinkingCreativeThinking
FocusedEffortsFocusedEfforts
OpenCommunication
OpenCommunication
ConflictResolution
ConflictResolution
ConsensusDecisionMaking
ConsensusDecisionMaking
From Business Communication Today, Prentice Hall, 2003
Communicating in TeamsCommunicating in Teams
Conflicting GoalsConflicting Goals
Power StrugglesPower Struggles
Attitudes and ValuesAttitudes and Values
Poor CommunicationPoor Communication
Task ResponsibilitiesTask Responsibilities
Scarce ResourcesScarce Resources
From Business Communication Today, Prentice Hall, 2003
Conflict in Teams
Communicating in TeamsCommunicating in Teams
Proaction
Communication
Openness
Research
Flexibility
Fairness
Alliance
From Business Communication Today, Prentice Hall, 2003
Resolving ConflictCommunicating in TeamsCommunicating in Teams
Express understanding
Raise awareness
Evaluate objections
Withhold arguments
From Business Communication Today, Prentice Hall, 2003
Overcoming Resistance
Communicating in TeamsCommunicating in Teams
PurposePurpose PurposePurpose
PRODUCTIVEMEETINGS
ParticipantsParticipants ParticipantsParticipants
AgendaAgenda AgendaAgenda LocationLocation LocationLocation
From Business Communication Today, Prentice Hall, 2003
Communicating in TeamsCommunicating in Teams
FocusFocus
ProceduresProcedures
ParticipationParticipation
ClosingClosing
Follow-UpFollow-Up
EffectiveMeetingsEffectiveMeetings
From Business Communication Today, Prentice Hall, 2003
Communicating in TeamsCommunicating in Teams
CriticalCriticalListeningListening
ContentContentListeningListening
EmpatheticEmpatheticListeningListening
Three Types Three Types Of ListeningOf Listening
Purpose and FeedbackPurpose and Feedback
From Business Communication Today, Prentice Hall, 2003
Communicating in TeamsCommunicating in Teams
Self-Self-CenterednessCenteredness
Self-Self-CenterednessCenterednessPrejudgmentPrejudgmentPrejudgmentPrejudgment
SelectiveSelectiveListeningListeningSelectiveSelectiveListeningListening
From Business Communication Today, Prentice Hall, 2003
Barriers to Listening
Communicating in TeamsCommunicating in Teams
Check Points for Meeting Facilitators
Is this discussion being productive?
Are agreements being reached?
Are new ideas being generated?
Are people understanding each other?
What is being committed to?
What is the best use of the group’s time now?
Are we meeting the objectives of the meeting?
Communicating in TeamsCommunicating in Teams
Bruce Withrow, Conversation Types, Affinity Consulting
HonestyHonestyHonestyHonesty ReliabilityReliabilityReliabilityReliability
EfficiencyEfficiencyEfficiencyEfficiency
From Business Communication Today, Prentice Hall, 2003
Nonverbal Communication
Communicating in TeamsCommunicating in Teams
From Business Communication Today, Prentice Hall, 2003
FacialFacialExpressionsExpressions
GesturesGesturesand Postureand Posture
Touching Touching BehaviorBehavior
PersonalPersonalAppearanceAppearance
Use of Use of Time and SpaceTime and Space
Vocal Vocal CharacteristicsCharacteristics
Types of Nonverbal Communication
Communicating in TeamsCommunicating in Teams
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