View
217
Download
0
Category
Preview:
Citation preview
8/6/2019 Cities for Active Inclusion 2010
1/24
Quality of social services and the social economy: key lessons from cities - 1
Cities and aCtive inClusion: quality of
soCial serviCes and the soCial eConomy
k
8/6/2019 Cities for Active Inclusion 2010
2/24
2 - Quality of social services and the social economy: key lessons from cities
ep c
t pb ep u Pg ep s s
(2007-2013). t pg g b d G ep, s a i
ep c. i w b pp p bj
ep u p , s ag, b
b euroPe 2020 g .
f : p://.p./pg.
t pb p p ep
c.
2010
8/6/2019 Cities for Active Inclusion 2010
3/24
Quality of social services and the social economy: key lessons from cities - 3
Table of Contents1. Introduction 4
2. Quality of social services 6
2.1 t p g q 7
2.2 cg g q 10
2.3 rp g g q 11
2.4 f p g q 13
3. Social economy 14
3.1 t p ppg 15
3.2 cg ppg 17
3.3 rp g ppg 18
3.4 f p pp 19
4. Conclusions 20
8/6/2019 Cities for Active Inclusion 2010
4/24
4 - Quality of social services and the social economy: key lessons from cities
1 Introductiont p p w , g p
g ep u. i b p
p b . f pg q (B,
Bg, B, cpg, s), ppg (Bg, kw, l mp-rbx, r s). 1
8/6/2019 Cities for Active Inclusion 2010
5/24
Quality of social services and the social economy: key lessons from cities - 5
Main issues and groups of people in need of active inclusion
i p, b x w w. t g gp p pp.
a b p pp , p .
t w p bg q w jb bg b
bg p . i , xp b pp
w p g. a g p x , xg w
g p. s gg pp
(Bologna, Brno) w p g (Copenhagen) g.
s p g p bw gb
p b pp g x. f xp,
Stockholm, rb p 30% w g. 2 W g pp p, ,
b, b b, pp w pb, , g w-.
a b gp pp bg g g
bg x. t : g p (g ) (Bologna, Brno ),
(Sofia), wg p (Bologna, Krakow Lille Mtropole-Roubaix), w 45 55 g
(Bologna, Brno), r (Brno, Krakow Sofia)g g neet3 (Copenhagen, Krakow).tb 1
gp pp b .
Table 1
Groups of people most in need of active inclusion as identified by cities
h Wg p
Pp w b sg p / p
Pp w pb yg g / g pp
sb b o w ( 45, 50 55 g)
e c
mg neet
lw e r
t w g w: p w w
quality social services z, pg w p, g
p w p g q . P
w pp social economy, g p p, g p w
p ppg .
1 m g p p b p: p://b./lJiw.2 d 2008, s e c: s, db 2010.3 Pp w n e, ep tg.
8/6/2019 Cities for Active Inclusion 2010
6/24
6 - Quality of social services and the social economy: key lessons from cities
2 Quality of social servicest p w b b q
p b g q
. t w b g g q ,
w p g p.4
8/6/2019 Cities for Active Inclusion 2010
7/24
Quality of social services and the social economy: key lessons from cities - 7
4 t q w b B, Bg, B, cpg s.5 s : g , p p, g gg g
, p g , g, g- (com(2006) 177 ).6
s ec r a i Pp ex lb m (2008/876/ec): p://b./hzQm.7 t sPc p w g eu mb s , ep c dG
ep, s a i.8 eu q w : p://b./6h.9 i J 2011, ec pb g g g (g ssGi), pb p:
p://b./dWre.
Quality of social services
t p q 5 p ep c p g, p
. t 2008 ep c r a i q p a i sg. 6 t
pp q , b, ,
p, p pp.
i ob 2010, s P c (sPc)7 p eu q w
8 b gg pp g, g, g pg
q ep.
t q p b ep . d
g px pb p, p . 9
2.1 Trends and practices in delivering quality social services
ag , g g q pg .
f , wg p g q
.
a p g g g g q w
g . tp, g w
g (.g. Barcelona Brno). upg, , g q
g .
t p b q :
: g g g pb p .
B g g g pb, p g
g b p g p q
x ( bx 1). t z b pp
x (Barcelona, Birmingham, Brno, Copenhagen Sofia);
Box 1
Integrated planning of social services
Brno Community planning of social services
t - pg w B 2005 w
b g . t pg, g bg b
g g gp. t
p b p, p, nGo, , .
8/6/2019 Cities for Active Inclusion 2010
8/24
8 - Quality of social services and the social economy: key lessons from cities
p : p pp. t
g p gg pp
p , w g g g (bx 2);
Box 2
Personalised services
Birmingham Direct Payments and Personal Assistants
d p w b Bg p w g
pp . u
, pp g p bg b
, g pg pp p .
d p b g- ( xp w bg p p) w - ( xp w bg p -
p p b j ).
Sofia - Assistance for Independent Living
a ip lg p pp w b, g ,
w p p . db pp w .
i 2009 ppx 950 , p 1,000 .
g/ nGo: p nGo
(Barcelona, Birmingham, Brno, Copenhagen, Rotterdam Stockholm) ( bx 3);
Box 3
Working with NGOs
Birmingham Third Sector Commissioning framework
Bg p t s cg w p
pp w g .
t pp g g g g. t
p b b p wg
g g .10
pg , p bw g p
p : p p wg p
g wg
(Copenhagen, Brno)( bx 4);
10 t Bg c c a c t s cg Pp: p://b./g3X1.
8/6/2019 Cities for Active Inclusion 2010
9/24
Quality of social services and the social economy: key lessons from cities - 9
Box 4
Improving coordination between local services
Copenhagen Coordination between Employment and Social Service Agencies
t ep ag s s ag cpg pg p
g p pp g w s s ag
pb, b . a , pp b p
pg b w p, xp pg pp
g.
Brno - Cross sectoral advisory body on social integration
t b g r, b b B c c, p
p: , g, p b b. i
ppg pb-g p b b r . mb b pb , xp, p r
nGo. t gp p p b g g
w g pb .
g p q q (Barcelona,
Birmingham Sofia ). eg q g g
p q g wg p p
p q. f xp, Barcelona mp g g pp gg pg
b q pp. i g g,
;
p x : p p
pb w g pp. f xp, Sofia mp p
p 3 18 , gg gw
p g .
8/6/2019 Cities for Active Inclusion 2010
10/24
10 - Quality of social services and the social economy: key lessons from cities
2.2 Challenges of delivering quality social services
c p b g g q : bg ;
g g q w q q ;
g p q ;
g g q w .
Budget cuts and financial constraints
n p g bg
g pb bg . ag w pb q x
bg , b g w
q p wg p. f
xp, Rotterdam, bg p p b 50% x3-4 . i Birmingham, xpg g g bw 25%-40%
bg x 3-4 . c wg Brno wg
p b.
Bg p w g b pp
p pg g .
Legislation on quality standards and indicators are not always adequate to measure the quality people need
a b p xg q q
g g xb. t p
w q q x w
(Brno, Copenhagen Sofia).
i Copenhagen xp, q g w-g p
pp pg w w b w (.. w
w z pp p b). i g
q w xb w g w . f
xp, q p p pp pg b
w b, b xp d w pp
p g- pp jb. t q p bg
b Copenhagen bg b .
Ensuring social services employees fully understand quality criteria
s p w pp wg
p q , (Barcelona, Birmingham
Brno ). t w q b g g,
w p , w w g w g q
bg .
t g q pp, , b p
p- q . t
wg b p.
8/6/2019 Cities for Active Inclusion 2010
11/24
Quality of social services and the social economy: key lessons from cities - 11
Recruiting and retaining people working in the social services sector
rg g g p w
g (Barcelona, Birmingham, Brno Sofia ). tp, wg ppp g, w g ( g-) w
b w.11
2.3 Responses to the challenges of delivering quality social services
c w g w g w pb.
Responding to the crisis: doing better with less
c g p p (.. g
w pg q) p q . nwpg pj g g b , xp g b
ict, g g p pp .
Bx 5 w w xp.
Box 5
Increasing efficiency in service delivery
Rotterdam - Group approach for labour activation programmes
tg gp b pg pp gp g g
g g w. t g, p 2007,
2011, p ( p) ( gp pp pp b g pp xg
xp w jb).
Copenhagen Screening tool for helping unemployed people
e g p w g pg g
pp. a g g b pg x gp (.g. p
, z , z jb g). t g
g w pg .
11 ep c B rp ssGi 2010 , p g:
p://b./Pgw.12 m ( d): www../gpp_w.
8/6/2019 Cities for Active Inclusion 2010
12/24
12 - Quality of social services and the social economy: key lessons from cities
Setting better frameworks for ensuring quality in social services
ag pw g q , b p
q b g g .i Sofia, xp, p q
g g . t ,
p p - gg w p q
b g b pp. t
g pj13 pp g Sofia b g g p
ep pg q . a p pj, b
g q bg g.
Making quality criteria understood
i p q,
p g p g pg w q pp (Barcelona,Birmingham, Brno Sofia).
t Birmingham c dp ag14 g w b g
, g g g-b p- p. i Sofia, p
wg -
p pp w b bg w g
g. lw, c Barcelona gg p wg
g , w g b q
. t , p p 37 , p
pp w p g g .
t g p wg - . i Brno,
g wp b p, pp q
( bx 6).
Box 6
Communicating quality standards
Brno - workshops on quality
i B wp q g gp
p : 18 wp 2010, g 180 pp. t wp p
pp p q b p .
Investing in human capital: training and retaining employees working in the social services sector
s g p wg p pp p
b g p. t pwg pp b g b
p pp g (Barcelona, Birmingham, Brno Sofia).
13 t p g pg ep Pg: z pj ep p.14 Bg c dp ag: p://b./glgf0.
8/6/2019 Cities for Active Inclusion 2010
13/24
Quality of social services and the social economy: key lessons from cities - 13
2.4 Future plans for delivering quality social services
c gg g p p, g b q b. t xp.
Integrating social services
l g w p g pb
(Barcelona, Brno, Copenhagen Krakow ). f xp, p Copenhagen
j bw p . c g
p bw bg : ep a, s s
a h c a.
Social innovation
s p p pg q . i Copenhagen, w b g w g p
b, q b d g d 2020 p.
Birmingham pg b : Q h. t w p
w p gb .
i Barcelona, p w g p. dg
p w , bg p 37 . i
p pg q , w xp w
.
8/6/2019 Cities for Active Inclusion 2010
14/24
14 - Quality of social services and the social economy: key lessons from cities
3 Social economyi , b b p
p g w g, pb p p pp
. 15
8/6/2019 Cities for Active Inclusion 2010
15/24
Quality of social services and the social economy: key lessons from cities - 15
Social Economy
s - , g nGo, p,
, , , p (p pp -b g pp).
t p :
jb pp x pp w w pb p;
p p b pp ( xp p
xb b p );
jb gw: p p 2 p (.. 10%
ep b) p 11 p p ( q 6% wg
pp eu).16
t b p eu a i g ppg .t b g g g pp b . i
p g b ep 2020 g, 17 w ep p g p18
g p w p .
3.1 Trends and practices in supporting the social economy
a g p ppg g
pp. t w p b w g , Bologna19
Lille Mtropole-Roubaix20 b b w p , Stockholm
Krakow, g g .
s g p p
g pp, g, , , w p pp
w p g p g. c g
p xb, pp g pp, b
pg pp w px g. i w , p
p pb g pp w g p pp
b p w b (Rotterdam Stockholm). Stockholm p -
21 Basta22 pj w 109,000 p p p b
, xp w .
23
15 t p p b : Bg, kw, l mp-rbx, r s.16 p://b./2lx.17 t eu g , b gw 2010-2020: www..p./p2020.18 t ep p g p gp ep 2020 sg. t w db
2010 w g p. (com(2010) 758/3)p://b./9uwG.19 i 2010, e rg rg 672 p w 80,864 b 43,518 p g 3,000 g
pp. s p e 1.4 . i Bg, 2,000 g, w
500 wg w p.20 i 2008, mp l 8,983 g, pg jb 50,000 pp. rbx 2,671
g, pg jb 14,000 pp.21 t - ( b), b p sw
p p g.22 Basta w p s g g, w gg b ()
b b. t g pwg pp b b g q w, b g
bg -p: www.b..23 s: skooPi, f s g, 2007.
8/6/2019 Cities for Active Inclusion 2010
16/24
16 - Quality of social services and the social economy: key lessons from cities
s g b pp / g. i ,
g pp b pb , ep s f (esf) ,
g .
i pg Krakow Stockholm ep ,
esf. f xp, 2010 Krakow esf w p pj (ines 24)
p g. t pj b g p b b
p p g g g b pp
. s, g Stockholm, w esf pj pp
p . t livsval pj p bw b
p, g g . t sluP p p pp
g pp wg, w b pb
( bx 8 ).
i , p pp w bg p
. i Krakow, mp25 f xp, b u
e Krakow, p p p g b gg
. t p b g
p. t c Roubaix b 300 nGo p qp.
a w pp g g. i b g p
pp p g. f xp, i pb
pb p p.26 fwg , c Bologna
p p p g27 pb p. u g p
p w :
w p pp g;
g g w p p p -g
p pj pg;
g -pg .
t xb w Bologna mp g pp p
w p bw p , p
p .
24 s bx 7 ines pj.25 s rg P w kw p.26 i g pb p, pg ep d bj w pb
p g.27 a 51 Bg mp rg - ag b w -p g: p://b./QsJ.
8/6/2019 Cities for Active Inclusion 2010
17/24
Quality of social services and the social economy: key lessons from cities - 17
3.2 Challenges of supporting the social economy
t p g b ppg .
c p b g ppg :
g w bg pb ;
pg b g;
g w pb p ;
g w .
Social economy in times of budget cuts and constraints
t g pb bg xp
(Bologna, Krakow, Lille Mtropole-Roubaix Rotterdam). s g
pp g pb , p p g
. t pb g b b p
bg gg b p. i Rotterdam,
bg g. i Brno
nGo, , g p g p
b.
Financial sustainability
a w g. i Krakow xp, 80%
p q ,
b pb , g . a
pb- pj (Krakow, Lille Mtropole-Roubaix).
Understanding and dealing with public procurement rules
t px pb p g b p g
g (Krakow, Lille-Roubaix, Rotterdam, Stockholm).
og pg w g xp
g g q pb p.
i Stockholm p pp pb b pb
p g eu pb p w. o q w
b . Pg g p b
g g.a pb p pb b
w q , w p bg w (Krakow).
Raising awareness on the added value of social economy
c p w g p- p
p (Bologna, Krakow, Lille Mtropole-Roubaix, Stockholm).
mp w w g
.
8/6/2019 Cities for Active Inclusion 2010
18/24
18 - Quality of social services and the social economy: key lessons from cities
3.3 Responses to the challenges in supporting the social economy
c w g w g ppg .
Improving sustainability of social economy organisations
s p pg g b b b pg
b g . Krakow xp g g b
( bx 7).Roubaix q g w
w p w p p g b.
Box 7
Improving sustainability
Krakow - Social Economy Infrastructure (INES) project
t ines pj 2010 w pp esf p mp
g. P pp p, g b b. a g
b pp bg b
(.g. p), g g pp
.
t p pp g bg p b gg
w p, b , g.
Raising awareness on the potential of social economy
i p g b , g w
g , g xgg w bw p-
g (Krakow, Lille Mtropole-Roubaix Stockholm).
i Stockholm p w g g b w
b q ( bx 8). lw, Bologna,
w p g ( bx 8).
8/6/2019 Cities for Active Inclusion 2010
19/24
Quality of social services and the social economy: key lessons from cities - 19
Box 8
Increasing awareness on the potential of the third sector
Stockholm Regional forum for social economy
i s g w p p : s a
c dp Pp (fg s gpp
: sluP). t w p bw cp,28 c B
20 g, p g, g g
b ppg . t g g p pp
g pp wg w , b
pb .29
Bologna Regional observatory on social economy
t g a cb c e-rg rg g gw g t s f, g bg g b
. t w p p g p
g.
3.4 Future plans to support the social economy
c g w , w
p q p b (Bologna, Krakow, Lille Mtropole-Roubaix,
Rotterdam Stockholm ). a xp, Roubaix, p x ub s c c,30
ppg w bg
g p. t w b q ,
xp: q p wg , xp
b b b .
28 cp p g p s g, b g g, p, eu
, b sw ag e rg Gw.29 www.p..30 t w g b p, p p b , bw f g .
8/6/2019 Cities for Active Inclusion 2010
20/24
20 - Quality of social services and the social economy: key lessons from cities
4 Conclusionst p p w , g p
g q pp .
c g w z w p g, w w w gp
pp bg g x.
c b b g pg ,
, p , g
g p pp. t pp g w
g w pb w pb
g .
eg q ppg p g
. Bg pb , p w g b pp
g p q pp .
8/6/2019 Cities for Active Inclusion 2010
21/24
Quality of social services and the social economy: key lessons from cities - 21
o g b b ,
g g q , px pb
p w g g g q .
hw, p p pg w g
g q , g q b
, g p g q , pg wg
w. f , pg b pp
wg , w
pb p g wg g .
8/6/2019 Cities for Active Inclusion 2010
22/24
22 - Quality of social services and the social economy: key lessons from cities
8/6/2019 Cities for Active Inclusion 2010
23/24
Quality of social services and the social economy: key lessons from cities - 23
8/6/2019 Cities for Active Inclusion 2010
24/24
24 - Quality of social services and the social economy: key lessons from cities
c a i w ep B,Bg, Bg, B, cpg, kw, l mp - rbx, r,
s s w b (lao) w .t , p g p g .
t b b eurocities, w j
Recommended