Churchill and Surprenant 1982

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an investigan into the the determinants of the customer satisfaction

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    An investigation into the determinants of customer satisfactionGilbert A Churchill Jr; Carol Surprenant

    JMR, Journal of Marketing Research (pre-1986); Nov 1982; 19, 000004; ABI/INFORM Globalpg. 491

  • Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

  • Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

  • Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

  • Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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  • Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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  • Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

  • Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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  • Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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