Child Care Management System (CCMS) Transition. What we will cover in this session What is...

Child Care Management System (CCMS)

Transition

What we will cover in this session What is Transition?

Being ready for transition

What is the process

Support for services during and after transition

Journey to date

Lessons learnt

Questions and feedback

What is Transition? • Off COS onto CCMS

• Managed process

• Time critical

Being ready for Transition • Hardware

• Software

• Training

• Data

What is the process? Schedul

e

Schedule

AssessAssess

ConfirmConfirm

InformInform

AgreeAgree

AdviseAdvise

UpdateUpdate

CheckCheck

TransferTransfer

CompleteComplete

9 8 7 5 4 0

QA NCAC L1 L2 CLK CCMS

Complete

ScheduleSchedule

• Info for rollout group obtained

• Info checked against our data

• Transition date closed off

QA

Schedule

Confirm

Agree

Assess

Transfer

Advise

Update

Inform

Check

Complete

ConfirmConfirm

NCAC

Schedule

Confirm

Agree

Assess

Transfer

Advise

Update

Inform

Check

• Creation of codes

• First letter to confirm date

• Outsourced mail house

Complete

AgreeAgree

L1

Schedule

Confirm

Agree

Assess

Transfer

Advise

Update

Inform

Check

• Advise us of bank details

• Helpdesk will contact you

• Onus on you to provide info

Complete

AdviseAdvise

L2

Schedule

Confirm

Agree

Assess

Transfer

Advise

Update

Inform

Check

• Password

• Formal letter

Complete

UpdateUpdate

Schedule

Confirm

Agree

Assess

Transfer

Advise

Update

Inform

Check

• Helpdesk contact

Complete

InformInform

CLK

Schedule

Confirm

Agree

Assess

Transfer

Advise

Update

Inform

Check

• Service details to Centrelink

• Service locked in

• NCAC advised

Complete

CheckCheck

Schedule

Confirm

Agree

Assess

Transfer

Advise

Update

Inform

Check

• Helpdesk call services as required

•Services adding enrolments

Complete

TransferTransfer

CCMS

Schedule

Confirm

Agree

Assess

Transfer

Advise

Update

Inform

Check

• Always a Monday

•Services can process attendances on CCMS

Complete

CompleteComplete

Schedule

Confirm

Agree

Assess

Transfer

Advise

Update

Inform

Check

• Confirmation of activity

• Close rollout group

Support for services during and after transition • Transition Payments

• CCMS Helpdesk Support (1300 667 276)

• Regular points of communications

• Centrelink - Will continue to provide support for families

Journey to Date • All Registered software is now in Production

• Steady increase in weekly numbers of services transitioning

• DEEWR is now contacting services directly to schedule transition

Lessons Learnt

• Scheduling services to a transition date takes time

• Software availability

• NCAC

• Training of services in new product

Questions and Feedback • If you have questions about the CCMS after today’s presentation please contact us via our mailbox at ccms@facsia.gov.au

• Or contact the CCMS Helpdesk via the Helpdesk mailbox at ccmshelpdesk@facsia.gov.au

• Or the CCMS Helpdesk on 1300 667 276

• CCMS Helpdesk Fax No. 1300 663 429

• Website address is www.fahcsia.gov.au/childcare or www.deewr.gov.au and follow links