View
69
Download
0
Category
Tags:
Preview:
DESCRIPTION
Chapter 8 Project Quality Management. In this chapter we will cover. Project Quality Management Definition Project Quality Management Facts & Terms Project Quality Management Processes Plan Quality Perform Quality Assurance Perform Quality Control. Project Quality Management Definition. - PowerPoint PPT Presentation
Citation preview
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-1
Chapter 8 Project Quality Management
In this chapter we will cover
• Project Quality Management Definition• Project Quality Management Facts &
Terms • Project Quality Management Processes
• Plan Quality • Perform Quality Assurance• Perform Quality Control
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-2
Project Quality Management Definition
Project Quality Management• Processes• ActivitiesThat determine• Quality policies• Objectives• ResponsibilitiesSo the project will • Satisfy the needs for which it was undertaken
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-3
Quick Quiz
Quality can be defined asA. Making sure the customer gets more than
what they ask forB. The degree to which the project meets
requirementsC. Keeping the company culture in mindD. To complete the project on time
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
6-4
Quick Quiz
Quality is ultimately the responsibility ofA. The Executive SponsorsB. The Quality ManagerC. The Project ManagerD. The team members
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
6-5
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-6
Marginal Analysis• To produce high quality (defect free) products and
services is…– more expensive– less expensive
Kamran note: introduce a pause after asking “Is it MORE or LESS…?”
Marginal Analysis - Discover point where• Benefit equals cost • Stop improving quality beyond this point
What is Quality?
Take a moment to give this some thought, how do you define quality?
Kamran note: Put a pause here, let the student click continue button before showing the next bullet
Quality is the degree to which a set of inherent characteristics fulfills requirements.
Kamran note: Animate Gold Plating and Not acceptable (as text or graphics) when narrator mentions these words
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-7
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-8
Defect Free Choices
• Path A• Build, Inspect, Fix,
Inspect, Fix again, Inspect again, Fix one last time and Deliver
• Quality is expensive and unreliable
• Kamran Note: Please animate this slide.
• Path B• Define, Measure,
Analyze, Improve and Control
• Quality is less expensive and more dependable
Which is the right Path ? Obviously Path B
Quality Management
Facts and Terms
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-9
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-10
Errors & Rework• Overworking project team
• Employee Attrition• Errors• Rework
• Rushing quality inspections • Errors
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-11
Quality Vs. GradeQuality is the degree to which a set of inherent characteristics fulfill requirements
Grade is a category or rank used to distinguish items that have the same functional use, but do not share the same requirements for quality.
For example: different hammers may need to withstand different amounts of force
Low Quality level not meeting quality requirements is always a problem, but low Grade is not a problem
E.g., Tires manufactured for speed racing are of higher Grade when compared to normal driving tires.
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-12
Precision Vs. AccuracyPrecision means values of repeated measurements are clustered ; have little scatter
Accuracy means that measured value is very close to the true value
Precise measurements are not necessarily accurate and Accurate measurements are not necessarily precise
Kamran note: Please use similar image, above images were googled for your reference. Picture 2 is an example of precise, picture 3 an example of accurate. Can also use a bulls eye image(picture 4) to show accuracy
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-13
Quality Management TermsCustomer Satisfaction• Conformance to requirements
• Project produces intended product• Fitness for use
• Product or service must satisfy real needs
Prevention Vs. Inspection• Cost of preventing mistakes is much less than cost
of correcting them when they are found by inspection
• Quality must be planned in, not inspected in
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-14
Gold Plating
Giving the customer extras• Functionality• Quality• Scope• Performance
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-15
KaizenKaizen or Continuous Improvement• Synonymous terms• Kaizen
• Kai = Change• Zen = Good or Make better
• To continuously improve upon• Three step process
• Identify ways to make improvements• Implement changes• Measure impact of changes
• Toyota Production System (TPS)• Muri = Overburden• Mura = Unevenness• Muda = Wasteful
Kamran Note: animate graphic so parts appear gradually (and perhaps disappear/fade out). See if you can find graphics for muri, mura and moda.
Just In Time
Just in time (JIT)• Decrease of inventory• Decrease in investment in inventory• Forces attention to quality
• Narration note: JIT is pronounced as a word jit, do not spell letters Jay, eye, tee
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-16
Cost of Quality (COQ)Method of determining the cost incurred to ensure quality,
includes cost of• Conformance
• Prevention and appraisal costs• Quality planning• Quality control• Quality assurance
• Non-conformance• Failure costs• Rework – products, components or processes• Warranty work and waste• Reputation
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-17
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-18
Total Quality Management (TQM)
Key words• Continuously improve• Quality of products• Business practices• At every level of the organization
The entire organization has responsibilities relating to quality.
Quality Management
End of Facts and Terms
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-19
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-20
Project Quality Management Processes
Project Quality Management includes below processes:
• Plan Quality Process• The process of identifying quality requirements and/or standards for the project
and product, and documenting how the project will demonstrate compliance• Perform Quality Assurance Process
• The process of auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used
• Perform Quality Control Process• The process of monitoring and recording results of executing the quality activities
to assess performance and recommend necessary changes
Kamran note: display main headings without definitions. Definitions to be displayed when narration discusses them.
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-21
Plan QualityPlan Quality process• Identifying
• Quality requirements• Standards
• Documenting• How the project will demonstrate compliance
Kamran note: Animate no-surprises via some graphicdisplay following when the narrator says “Here is the full definition again.”Plan Quality DefinitionProcess of identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance.
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-22
Plan Quality Considerations
• Performed in parallel with other planning processes• Project Manager is responsible for the quality of the product or the
Project• Senior Management has the ultimate responsibility for quality in the
organization as a whole• Impact of poor quality results in:
– Lower customer satisfaction– Increased cost of the product– Increased risk – Low Morale
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
7-23
Plan QualityInputs and Outputs
Kamran note: Please take text fromattached graphic and animate in anExercise format, where we let studentsDrag and drop input/output in correctboxes
Let’s discuss this on our next call
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-24
Plan QualityTools And Techniques
• Cost Benefit Analysis• Cost of Quality (COQ)• Control Charts
• Kamran note: please copy graphic sighting source as wikipedia
Tools and TechniquesContinued
• Benchmarking• Design of Experiments (DOE)• Statistical Sampling• Flowcharting• Quality Management Methodologies
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-25
Additional Quality Planning Tools
Some additional tools you might consider for your projects•Brainstorming•Affinity diagrams•Force field analysis•Nominal group techniques•Matrix diagrams•Prioritization matrices
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-26
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-27
Perform Quality AssuranceDefinition• Auditing Quality requirements• Auditing results from Quality Control Measurements • Ensures proper use of
• appropriate quality standards • operational definitions
Key points• Quality Assurance group• Continuous process improvement • Eliminates activities that do not add value• Increase process efficiency
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
7-28
Perform Quality AssuranceInputs and Outputs
Kamran note: Please take text fromattached graphic and animate in anExercise format, where we let studentsDrag and drop input/output in correctboxes
Let’s discuss this on our next call
Perform Quality AssuranceTools and Techniques
• Quality Audits• Process Analysis• Plan Quality tools and techniques• Perform Quality Control tools and
techniques
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-29
Perform Quality AssuranceTools and Techniques
Plan Quality tools and techniques• In Plan Quality used to
• Determine requirements, procedures and standards
• In Perform Quality Assurance used to• Help assess whether the practices and
procedures are being followed as planned
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-30
Perform Quality AssuranceTools and Techniques
Perform Quality Control tools and techniques• In Perform Quality Control used
• To measure the deliverables according to the plan quality document
• In Perform Quality Assurance used• To decide if the measurements meet the
planned requirements and standards
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-31
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-32
Perform Quality ControlDefinition
Purpose of Perform Quality Control Process
• Monitoring• results of executing the quality activities
• Recording • results of executing the quality activities
• Purpose• Assess performance• Recommend changes
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-33
Perform Quality ControlConsiderations
• Performed throughout the life of the project• Mainly during Monitoring and Controlling• Standards include project processes and product goals• Checks deliverables and results• Identifies causes of poor process or product quality and
recommends action to eliminate them• Deals with Statistical activities like Sampling and Probability to
evaluate quality control outputs
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
7-34
Perform Quality ControlInputs and Outputs
Kamran note: Please take text fromattached graphic and animate in anExercise format, where we let studentsDrag and drop input/output in correctboxes
Let’s discuss this on our next call
Quality Control Terms
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-35
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-36
Prevention Vs. Inspection
• Prevention• Keeping errors out of the process
• Inspection• Keeping errors out of the hands of the
customer
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-37
Attribute Vs. Variable Sampling
• Attribute Sampling • Also called Discrete• result either confirms or does not confirm
• Variable Sampling• Also called continuous• result is rated on a continuous scale that
measures degree of conformity
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-38
Tolerance Vs. Control Limits
• Tolerances• specified range of acceptable results
• Control limits• thresholds, which can indicate whether
process is out of control
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-39
Mutually ExclusiveEvents that cannot occur in a single instance
E.g. flipping a coin once can result either in a head or a tail
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-40
Probability
Likelihood of something to happen.
Expressed as a percentage.
Kamran Note: see if you can put some graphics here, have a red and a blue ball each labeled 45% and 55% respectively.
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-41
Normal DistributionMost common probability density distribution chart that is in the shape of a bell curve and is used to measure variations
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-42
Standard Deviation
• Standard Deviation– It is a measure of how far the values
are from the mean
• 3 or 6 sigma– Represents the level of quality that a company aims to achieve– 6 Sigma is near elimination of defects from the process
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-43
Quality Control Tools
Cause and effect Diagram • Ishikawa• Fishbone diagram
Kamran, this diagram was taken from wikipedia, please mention source
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-44
Fishbone Diagram
• Fishbone Diagram– Diagram illustrates how various causes and sub
causes relate to create potential problems– Creative way to look at the causes of a problem– Helps stimulate thinking, organizes thoughts and
generates discussion– Can be used to explore the factors that will results in
a desired future outcome– Identifies the main categories of causes– Identifies causes influencing the fact by category
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-45
Quality Control Tools
• Flowchart (used in both Plan quality/Perform Quality Control process)
• Histogram• Pareto Chart• Run Chart• Scatter Diagram• Control ChartKamran note: please show basic example diagrams
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-46
Pareto Chart
• Type of histogram– Information in priority order – Focus attention on most critical issues– Prioritizes potential causes of the problems– Separates the critical few from the uncritical many– Problems causing the greatest number of defects are
to be fixed firstVilfredo Pareto developed the 80/20 principle, adapted by Joseph Juran who stated that 80% of the problems are due to 20% of the causes
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-47
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-48
Quality Control Techniques• Checklist
– Contains a list of items to inspect or a picture of the item to be inspected with space to note any defects found
• Statistical sampling– Inspection of sample of a population– Analysis of sample of a population has the following
advantages• Inspection is quicker• Cost is less• Be constructive• When a general opinion that there are not many defects
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-49
Control Charts
• Graphic displays of results over time• Determines if process is in control• Samples taken, variables measured and attributes found
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-50
Control Chart Terminology– Upper and Lower Control Limits
• Acceptable range of variation of a process • shows as two dashed lines on a control chart
– Mean• Line in the middle of the control chart • shows middle of the range of acceptable variation of the
processes
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-51
Control Chart Terminology Continued
– Specification Limits• Customers expectations or contractual requirements for
performance and quality• Can appear either inside or outside of the control limits• Are not calculated based on the control limits but are inputs from
the customer
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-52
Control Chart Analysis• Out of Control
– Process is out of state of statistical control under either of two circumstances
• A data point falls outside of the upper or lower control limit or• Non-random data points that are still within the upper or
lower control limits, such as rule of seven • Rule of Seven
– Rule of thumb or heuristic– Refers to non-random data points grouped together in
a series that total seven on one side of mean• Assignable Cause
– Data point or rule of seven that requires investigation to determine the cause of variation
Control Chart Example
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-53
Identify• Upper control limit• Lower control limit• Mean• Rule of seven
Control Chart Answers
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-54
Kamran note, please animate by showing arrows and bubbles to show answers
Recap
• Project Quality Management Definitions• Project Quality Management Facts and
Terms• Project Quality Management processes
• Plan Quality• Perform Quality Assurance
Perform Quality Control
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionalswww.Inov8Solutions.com
8-55
Recommended