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Changing behaviourChanging culture
Emma Rowse
Our shared purpose
Supporting people to live the life they want to the best of their ability
Ingredients
• Guided conversation • Voluntary sector coordination • Volunteer networks• Understanding what the community has to offer• GP leadership and ownership• Practitioners co-designing their solutions• Supporting our mavericks
The Living Well team
Living Well coordinator:
• Whole person supported guided conversation
• Care and support planning• Practitioner liaison• Coordination and managing
volunteer support• Brokerage• Building social networks
Living Well coordinator
Living Well Coordinator
Connector
CoachCritical friend
Living well volunteers
Judy is a volunteer who was part of
Newquay Pathfinder.
What about the rest…
Supporting people to
live the lives they want
Leaders
Information governance leads
Performance/information leadsHR leads
Commissioners
What we did
TrustShared purpose
Shared space
Shared skills
Shared support
Shared design
Shared language
Shared impact
Shared stories
What we learnt
• The importance of language • Co-design = co-ownership• Celebrate bravery and risk taking• GP buy in makes a difference• Build trust and relationships• Infiltrate don’t implement• The power of emotional connection• Focus on individual behaviour change• Practitioners are people too
Our impact
Wellbeing • Mental wellbeing +20%
Practitioners experience• 73% of practitioners feel Living Well can support people
well to live the lives they want• 70% of practitioners feel there has been a positive
change in communication levels
Financial • A&E attendances -26.7%• Non elective emergency admissions -37.4%• Primary care +12.7%
Changes in Practice
‘This has opened up a whole new opportunity for new ways of working within the NHS…… as a health team we have benefited from the involvement of the volunteers…. This has been educational where I thought patients dependency would naturally increase… with a little input we have seen dependency decrease’
Dr Anderson Newquay
Changes in Practice
‘The PIP workers help people to manage their own conditions in their own home and prevent hospital admissions…. We are getting new ideas, learning and developing as district nurses’
Lucy Clement – District Nurse Team Leader
“Having the LWC present has been an asset to the ward team. They have helped ‘smooth the bumps’ out of the discharge process. For example when an OT went sick and it took two of them to deliver equipment, a volunteer was organised to help potentially saving 2 days length of stay. They are regarded as part of the team by the MDT and have a positive influence on the quality of our discharges and well being of the person. They also help advising relatives and carers on available support/ respite in the community and the financial benefits they are entitled to.” Tina Elliott, Ward Sister, Medical 1, West Cornwall Hospital
Our best lesson
“I’m treated like a human being
again, not just a poor worn out old thing in a chair.”
Annie
Discussion
1. What are the key behavioral/cultural changes you need to make in your partnership/organisation?
2. What is working well in your partnership/organisation to change attitudes and behaviour?
3. What single thing will you do differently after today to change attitudes and behaviour in your partnership/organisation (if anything)?
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