ChangeManagement itSMF 120209 approved

© 2006 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice

Ahi Gvirtsman

Change & Configuration Functional Architect

Monday, February 16, 2009

ChangeManagement

2 16 February 2009

Legal Disclaimer

• This presentation contains forward lookingstatements about certain planned functionality ofHP’s products. HP is providing the informationcontained herein for informational purposesonly. Future product releases may differ materiallyfrom these plans, at HP’s sole discretion, bothfunctionally and in timing of release. HP makes norepresentations or commitments that certainfunctionality will in fact be included in any futureproduct offerings, or about the timing of any futureproduct offerings. HP assumes no duty to updatethis information.

Change is all around us

Who Wants To Be CIO?

Thousands of changes a week

Every touch can cost millions

Constant scrutiny

Average tenure of 4 years (CEO ~10Y)

Why Manage Change?

Change is oxygen

Change is pain

Change Lifecycle

DevelopmentDevelopment

LifecycleLifecycle

TechnicalChanges

Enhancements

Projects

CMDB

OperationsOperationsOrganize

forDeployment

SchedulingPlanning Approval Implement Review

Service Desk

CAB

Corporate Website Help Desk

TORQUE

TIGER

Paul

John

What Went Wrong?

What Could Work Better In Our Story?

Automatic impact analysis based on a model

−Changed CI = TORQUE (Input data)

−Affected CI = TIGER (Analyzed data)

Corp.website is affected!!

What Could Work Better In Our Story?

Collision detection

−Paul

• TORQUE - changed CI

• TIGER – affected CI

− John – TIGER - changed CI

The RFCs are planned at the same time!!

What Could Work Better In Our Story?

Conflicts resolved before the CAB

Data is readily available

HP Release Control Increases YourChange Capacity

• All decision supporting info in one place

• Automatic calculation of impact*

• A single collaboration infrastructure

• Customers process thousands of changes per week

Result: More decisions can be made at a higherquality

Meaning: The organization can perform better

* Requires CMDB

HP Release Control puts all relevantdata in one place

• All data and analyses are in one place

• Interactions over changes are all in one place

• The status and work done on each change isreadily available

• Reviewing how past changes were approved issimple

Result: The manager has constant control

Meaning: You are always on top of things

HP Release Control Saves Resources

• Offline CAB negates the need for long meetings

* (This in itself could bring clear ROI)

Result: The change team has more time to focus onthe important stuff

Meaning: A more efficient and energized team

HP Release Control “Electrifies TheFence”

• Changes done to a host without a correspondingplan are identified

Result: Cowboy mentality is subdued

Meaning: Adherence to process and control overproduction are increased

Change Lifecycle

DevelopmentDevelopment

LifecycleLifecycle

TechnicalChanges

Enhancements

Projects

CMDB

OperationsOperationsOrganize

forDeployment

SchedulingPlanning Approval Implement Review

Service Desk

CAB

HP Release Control LeveragesAccumulated Knowledge

• Impact analysis is automatic

• Similar changes from the past can be referenced

Result: It is much easier to leverage past mistakesinto future success

Meaning: Accumulated knowledge is there –dependency on individuals is reduced

Change Lifecycle

DevelopmentDevelopment

LifecycleLifecycle

TechnicalChanges

Enhancements

Projects

CMDB

OperationsOperationsOrganize

forDeployment

SchedulingPlanning Approval Implement Review

Service Desk

CAB

HP OMOperations Mgmt.

UCMDB

HP Service ManagerHP BACHP Business Availability Center

HP NNMNetwork Mgmt.

HP Asset Center

SA/OO/NAServer Automation

Operations OrchestrationNetwork Automation

HP DDMDiscovery &

Dependency Mapping

HP CCMChange &

Configuration Mgmt

HP EnterpriseDiscovery

HP PPMProject & Portfolio

Mgmt.

Why Should You Want A UCMDB?

Impact analysis

Unauthorized changes

HP OMOperations Mgmt.

UCMDB

HP Service ManagerHP BACHP Business Availability Center

HP NNMNetwork Mgmt.

HP Asset CenterSA/OO/NA

Server AutomationOperations Orchestration

Network Automation

HP DDMDiscovery &

Dependency Mapping

HP CCMChange &

Configuration Mgmt

HP EnterpriseDiscovery

HP PPMProject & Portfolio

Mgmt.

Why Should You Want A UCMDB?

Alert propagation

HP OMOperations Mgmt.

UCMDB

HP Service ManagerHP BACHP Business Availability Center

HP NNMNetwork Mgmt.

HP Asset CenterSA/OO/NA

Server AutomationOperations Orchestration

Network Automation

HP DDMDiscovery &

Dependency Mapping

HP CCMChange &

Configuration Mgmt

HP EnterpriseDiscovery

HP PPMProject & Portfolio

Mgmt.

Why Should You Want A UCMDB?

Impact and alerts are based onsame topology andsame rules

Creating A Model

Hierarchies of business services andapplications and their content aremodeled and saved

Applying A Perspective

User can select aperspective

The perspective is appliedto a business service model

The resulting view isdisplayed

Applying A Different Perspective ToSame Model

User applies a perspectiveused by the BACdashboard to the samebusiness service model

The View as it Appears in the HPBusiness Availability Center Dashboard

The View as it Appears in the HPBusiness Availability Center Dashboard

Business Modeling Affects ImpactAnalysis

A host and its content(resources, runningsoftware) impacts themodels that contain it

Model Once Consume Anywhere

• Editing the business service model causes:

−Generated views to be updated

−Dashboard view is updated

− Impact analysis in RC is affected

−Anyone consuming the model directly or indirectly isaffected by model updates

HP OMOperations Mgmt.

UCMDB

HP Service ManagerHP BACHP Business Availability Center

HP NNMNetwork Mgmt.

HP Asset CenterSA/OO/NA

Server AutomationOperations Orchestration

Network Automation

HP DDMDiscovery &

Dependency Mapping

HP CCMChange &

Configuration Mgmt

HP EnterpriseDiscovery

HP PPMProject & Portfolio

Mgmt.

Why Should You Want A UCMDB?

While analyzing a problem I cansee if any changes are taking place

HP OMOperations Mgmt.

UCMDB

HP Service ManagerHP BACHP Business Availability Center

HP NNMNetwork Mgmt.

HP Asset CenterSA/OO/NA

Server AutomationOperations Orchestration

Network Automation

HP DDMDiscovery &

Dependency Mapping

HP CCMChange &

Configuration Mgmt

HP EnterpriseDiscovery

HP PPMProject & Portfolio

Mgmt.

Why Should You Want A UCMDB?

Before implementing achange I can checkwhether the changed CIis currently with alerts

HP OMOperations Mgmt.

UCMDB

HP Service ManagerHP BACHP Business Availability Center

HP NNMNetwork Mgmt.

HP Asset CenterSA/OO/NA

Server AutomationOperations Orchestration

Network Automation

HP DDMDiscovery &

Dependency Mapping

HP CCMChange &

Configuration Mgmt

HP EnterpriseDiscovery

HP PPMProject & Portfolio

Mgmt.

Why Should You Want A UCMDB?

When reviewing achange I can checkwhether incidents wereopened afterimplementation

© 2006 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice

Questions?