Case on FedEx - Soganghompi.sogang.ac.kr/jinhwakim/mis/Case_F… · PPT file · Web view ·...

Case on FedEx

FedEX• FedEx Corporation is an American global courier de-

livery services company headquartered in Memphis, Tennessee.The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Fed-eral Express, which was used from 1973 until 2000.

• They handle 3,200,000 parcels/daily, cover 220 coun-tries. They have 138,000 employees, 671 airplanes, and 41,000 cars.

FedEx Desktop• Support convenient way for customers to

monitor/track shipment directly from their own devices such as computer or cell phone

• The concept behind this is to give access and visibility

• It is proactive – notify change of schedule, monitors progress

• Tools – Adobe Flex 3 and Adobe AIR help customer access the system on-line, off-line, and mobile environment

A case of Swyrich Corporation with FedEx - a Collaboration

• Sell lapel pins, surname histories and Coats of Arms

• FedEx Ship Manager API handles Swyrich’s online shipping

• They link the customer facing order in-terface to its internal shipping system

• FedEx Ship Manager API offered inte-gration with the company database and gave both Swyrich and its cus-tomers an easy way to order, ship, track and receive package

The Process

Benefits• Easy tracking for both Swyrich and

customers• Customer satisfaction• Cutting down administrative time• Easy reconciling of bills