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CAREER INFORMATION, ADVICE AND GUIDANCE IN SCOTLAND A framework for service redesign and improvement December 2010. Aim of this presentation. Some Scottish Policy Background Outline where Career IAG in Scotland is now – and where we want to be How we will redesign careers services - PowerPoint PPT Presentation
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CAREER INFORMATION, ADVICE AND GUIDANCE IN SCOTLAND
A framework for service redesign and improvement
December 2010
Aim of this presentation
Some Scottish Policy Background
Outline where Career IAG in Scotland is now – and where we want to be
How we will redesign careers services
Our next steps
The Government’s
Approach
The Government’s Purpose
“To focus Government and public services on
creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth.” First Minister
National Performance Framework
The Skills for Scotland Series
• Skills for Scotland: A Lifelong Skills Strategy (2007)
• Skills for Scotland: Accelerating Recovery and Sustainable Economic Growth (2010)
CAREER IAG IN SCOTLAND – A framework for service redesign and improvement
• improving services; providing better access and enabling self service through online tools and through improving existing careers services
• Our future vision
Strengthening Partnership & Maximising Impact
• Strong experience in partnership working
• We must ensure that we are having sufficient impact and improved outcomes for those who use career services.
Support for Individuals
• Raising aspirations for all
• Supporting Young People
• Supporting Parents
• Support for Adults
Support for Employers
• Changing and challenging economy
• Easier Access to IAG and LMI
• Developing the Workforce
• Supporting Skills Development
Redesigning the provision of Career IAG
Focussing on:
• information being provided for all through self service on-line tools;
• advice being provided through diagnostic tools, again mostly self service with some support to access them where required through on-line support and telephone contact centres; and
• face-to-face guidance being provided in appropriate circumstances, to those who are most vulnerable and in need of support.
Career Service TransitionTraditional Career IAG
Web site Organisation/Practitioner led Quick fix “Stand alone” Exclusively delivered by
Career Professionals
Directive Single channel – face to face
New Career IAG delivery
Web service User/Self managed approach Skills development (lifelong) Integrated with Curriculum Delivered through range of
partners and career professionals
Enabling Multi-channel approach
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