Care Center Management A Software Application for Managing work of DISH TV DISTRIBUTOS & DISH...

Care Center ManagementCare Center Management

A Software Application

for Managing work of

DISH TV DISTRIBUTOS &

DISH CARE CENTER

Care Center Management

ContentsContents

Overview

Understanding with Screen Shots

About Us

OverviewOverview

Care Center Management is designed to organize the office work of Distributors, Care Center & ITZ Cards Distributors in an efficient manner. It helps a lot in managing office work more smartly.

Care Center Management

OverviewOverview

It covers mainly:

Dealer Register

Customer Register

Address Book / Enquiry Register

Call Register

ITZ Card Register

STB Register

POS Material Register

And gives the complete Management Information System (MIS)

Care Center Management

Screen ShotsScreen Shots

Care Center ManagementCare Center Management is very simple in Operating.

Lets have a look at some of the Screen Shots

Care Center Management

Registration ScreenRegistration Screen Care Center Management

This is the first screen after Installation. Enter USER NAME & CD KEY Provided with the software pack & Give User Name, CD Key & Serial No. to the Company and Enter

Activation Code as instructed by the Company

Password ScreenPassword Screen Care Center Management

After Activated Software Copy, This Screen appear each time when you run the software. Default User Name is “admin” & password is “admin”. You can change by

clicking “Change Password” Button. Click on “Login” to Continue.

Main Menu ScreenMain Menu Screen Care Center Management

This is the Main Menu Screen.

File Menu ScreenFile Menu Screen Care Center Management

This is the File Menu Screen.

Master Setting ScreenMaster Setting Screen Care Center Management

This is Master Setting Screen. You can set your DCC Id, Dish TV Toll Free No., Free of Cost Cable at the time of New Installation & other details can be set

Distributors Details ScreenDistributors Details Screen Care Center Management

Here you can enter your details, that will reflect in the whole software. Before starting your work in the software, First of all update your details.

ITZ Denomination ScreenITZ Denomination Screen Care Center Management

This screen show the ITZ Denomination details.

ITZ Blank Card Op. Stock ScreenITZ Blank Card Op. Stock Screen Care Center Management

You can enter here your op. stock of ITZ Blank Cards. You can specify denomination wise op. cards and then have to specify the Serial No. of Cards by clicking the button

after Op. Card Column

ITZ Activated Card Op. Stock ITZ Activated Card Op. Stock ScreenScreen

Care Center Management

You can enter here your op. stock of ITZ Activated Cards. You can specify denomination wise op. cards.

STB Op. Stock ScreenSTB Op. Stock Screen Care Center Management

Here you can enter Op. Stock of STB. You can also get STB No., VC No. from Text File.

Backup & RestoreBackup & Restore Care Center Management

You can take the Backup of data anytime. For that give the path where you want to take the Backup. Same way specify the path from where you want to Restore the Data.

N.B. : YOU CAN ALSO TAKE THE BACKUP BY COPYING “CONTACTS.MDB” FILE FROM PROGRAM FOLDER.

Sending Data to Zonal OfficeSending Data to Zonal Office Care Center Management

For Sending data to your Z.O., specify the path where you want to create the file. After that press “Create File” button to create the File. After File created you need to send

that file by e-mail.

(At the time you press Create File, a window will appear, in that window you need to press “Continue Trial / Continue Evalution” button.)

Master Menu ScreenMaster Menu Screen Care Center Management

This is the Master Menu Screen.

Address Book – List ViewAddress Book – List View Care Center Management

This is Address Book List View Screen that shows all the contacts entered by you. You can also Filter out depending upon various condition.

Address Book – Detail ViewAddress Book – Detail View Care Center Management

This is the Address Book Detail View. Here you can specify all the details of Contacts

Customer Master – List ViewCustomer Master – List View Care Center Management

This is Customer Master List View Screen that shows all the customer entered by you. You can also Filter out depending upon various condition i.e. Dealer wise, City wise etc.

Customer Master – Detail ViewCustomer Master – Detail View Care Center Management

Here you can specify the details of Customers like Customer Type i.e. Individual, Corporate etc. You can enter Instrument Details and Child Connection Details. You can

also specify the Dealer Name & Contact details of customer.

Dealer Master – List ViewDealer Master – List View Care Center Management

This is Dealer Master List View Screen that shows all the Dealers entered by you. You can also Filter out depending upon various condition i.e. Group wise, City wise etc.

Dealer Master – Detail ViewDealer Master – Detail View Care Center Management

Here you can specify the details of Dealer like Dealer Name, Dealer ID, Sales Executive Looking after him, Dealer Group and its Contact Details

Dealer Signage DataDealer Signage Data Care Center Management

Here you can specify Dealer wise details of Signage. You can enter Company wise signage details dealers having at their premises.

Engineer MasterEngineer Master Care Center Management

Here you can manage the details of all the engineers working under you.

Sales Executive MasterSales Executive Master Care Center Management

Here you can manage the details of all the Sales Executives working under you.

AMC MasterAMC Master Care Center Management

Here you can enter Annual Maintenance Contract details of any Customer.

Renewal RegisterRenewal Register Care Center Management

Here you can enter the renewal details of any customer and depending upon that you can get a Renewal Dues List

Call Register Menu ScreenCall Register Menu Screen Care Center Management

This is the Call Register Menu Screen.

New Call ScreenNew Call Screen Care Center Management

Here you can enter a New Call, details like Customer Name, New Installation / Complain Call, Chargeable or not, Suggested Date & Time to attend the Call. You can then assign the call to any of your Engineer, and then get the list of Engineer wise Pending Calls /

Completed Calls.

Call Update ScreenCall Update Screen Care Center Management

After entering New Call, you can also update the Call details at the end of the day. You can specify the Co-axial Cable Details, OB Process details, Verifier Key No., Customer

Feedback & Remarks, Engineer’s Observation & Remarks etc.

Call RegisterCall Register Care Center Management

Here you can view the list of all Calls & make filtration as per your need. You can Print the calls to give to Engineer and after updating Call Status you can also take the Print

of Updated Calls.

ITZ Card Menu ScreenITZ Card Menu Screen Care Center Management

This is the ITZ Card Menu Screen.

ITZ Blank Card Inward RegisterITZ Blank Card Inward Register Care Center Management

Here you can inward the ITZ Blank Card, for that specify the Denomination, No. of Cards & then specify the Card Serial Nos.

ITZ Card Serial No.ITZ Card Serial No. Care Center Management

This is the screen where you can specify the Card Serial No. of ITZ Blank Card. Enter the From – To No. and then press Add Button.

ITZ Card Activation ScreenITZ Card Activation Screen Care Center Management

Here you can specify the ITZ Card Activation Details. Specify the Denomination, No. of Cards and the select the Blank Card Serial Nos.

Available Blank Cards ScreenAvailable Blank Cards Screen Care Center Management

This screen shows the available Blank Cards for Activation. You can specify the range of Card Serial or select any Card Serial No. to activate.

ITZ Cards Sales RegisterITZ Cards Sales Register Care Center Management

This screen shows the details about ITZ Sales. You can view the complete register and filter the list Month wise, Dealer wise. You can also add more sales by specifying

Denomination wise No. of Cards.

STB Register Menu ScreenSTB Register Menu Screen Care Center Management

This is the STB Register Menu Screen.

STB Purchase RegisterSTB Purchase Register Care Center Management

This screen shows the list of STB Purchase. You can filter the list Month wise, Sold / Not Sold. You can also add more purchase details by clicking Add / Mass Entry Button.

STB Purchase Mass Entry ScreenSTB Purchase Mass Entry Screen Care Center Management

Here you can add purchase details of STB. You can also get the data from Text file contains STB No. & VC No. that you have purchased.

STB Sales RegisterSTB Sales Register Care Center Management

This screen shows the list of STB Sales. You can filter the list Month wise, Dealer wise. You can also add more sales details by clicking Add / Mass Entry Button.

STB Sales Mass Entry ScreenSTB Sales Mass Entry Screen Care Center Management

Here you can add sales details of STB to dealers. You can select the STB No. & VC No. that you have sold.

POS Material Menu ScreenPOS Material Menu Screen Care Center Management

This is the POS Material Menu Screen.

POS Material Inward RegisterPOS Material Inward Register Care Center Management

Here you can view the POS Material Inward Register. You can filter the list Month wise, Material Type wise. You can also add inward details as received materials from Z.O.

POS Material Outward RegisterPOS Material Outward Register Care Center Management

Here you can view the POS Material outward Register. You can filter the list Month wise, Material Type wise & Dealer wise. You can also add outward details as sent

materials to Dealers.

Report Menu ScreenReport Menu Screen Care Center Management

This is the Report Menu Screen. You can get various Management related Reports.

About UsAbout Us

Developed By :Developed By :

WAYS SOFTWAREWAYS SOFTWAREF-4, Jalaram Arcade, Virani Chowk,RAJKOT – 360 002 (Guj.) (IN)Phone : +91-281-6628058Email : vmehta@wayssoftware.comVirtual Office : www.wayssoftware.com

Designed for:Designed for:

DISH TV India Ltd.DISH TV India Ltd.

Care Center Management