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By: Julius Cesar Q. Judalena
2 types of Tourist
Foreign Tourist – a non Filipino nationals visiting any of our tourist destinations or regions
Local Tourist – a Filipino National visiting any places of our country and stays more than 24 hours. If less than a 24 hours we define as “excursionist”
By: Julius Cesar Q. Judalena
Tourists People who leave their homes to
temporarily visit a place They should be spending and not earning
money from the place they visit Reasons can be pleasure, meetings or
seminars With the intention of learning something
about the place like its history, people, culture
By: Julius Cesar Q. Judalena
Importance of Tourism:
Contribution to the balance of payment Dispersion of development Effects on general economic development Employment opportunities Social benefits Cultural enrichment Educational significance A vital force for peace
By: Julius Cesar Q. Judalena
Basic factors for a successful tourist destination Attractions which can be site itself or an
event Amenities or facilities like
accommodation, food, local, transportation, communication and entertainment at the site
Accessibility Peace and order
By: Julius Cesar Q. Judalena
Characteristics of Tourism
Product is not brought to the consumer; The tourism product is not used up, it
doesn’t exhaust the country’s natural resources;
People-oriented; Labor-intensive; Multi-dimensional; Seasonal; Dynamic; Characterized by the changing ideas of its
customers.
By: Julius Cesar Q. Judalena
Nature of Tour Reception & Guiding First impression of tourists play a very
important role Receiving tourists is just like receiving
guests in your home Show the best without boasting or
overdoing Guiding is not simply telling them “to
your left, to your left”, there’s a lot more into it.
By: Julius Cesar Q. Judalena
Tour Guide A tour guide is a person who leads groups of
people around a town, museum, or other tourist venue.
The tour guide provides a commentary on the features and history of the location, the tours can be from as little as 10-15 minutes to extended periods over many days.
Considerable importance is placed on the guide's knowledge of local stories, history and culture depending on the location of the tour.
By: Julius Cesar Q. Judalena
Communication Skills Language proficiency Avoid using highfalutin words, use simple, easy
to understand words Try to get rid of regional accent Use synonyms to explain, to describe something Use non-verbal communication in a difficult thing
or situation Speak audibly, not too soft and not too loud Conduct your commentary in a relaxed,
entertaining manner (they came here to enjoy, remember)
By: Julius Cesar Q. Judalena
Qualities of a Tour Guide/Receptionist
Knowledgeable – a tour is expected to be a walking library of information
Accuracy and authenticity – read newspaper and magazines, research in library if needed, stick to facts.
Be a good speaker – be articulate, speak slowly, select interesting and informative details
By: Julius Cesar Q. Judalena
Cont….
Open mindedness – welcome suggestions, comments –answer all questions when ask. Be friendly.
Patience and tolerance – some tourist or people could be annoying or irritating or even rude-maintain your poise , smile be polite-do not argue.
Punctuality – report 60 mins. before the appointed time. Always follow time schedule of itinerary.
By: Julius Cesar Q. Judalena
Cont… Proper decorum – be well dressed and
presentable. Smell good refrain from rude action like picking your nose, spitting, etc.
Resourceful – you cannot expect to be right all the time. Learn to exhaust all means and resources to attain positive ends. Be trouble shooter in case of emergency
keep calm and maintain composure.
By: Julius Cesar Q. Judalena
Leadership and control – keep group under control and well informed regarding time, what to expect, what to do, remind about personal belongings in the bus and check personal belongings left in the bus. See to it that the bus is clean and check air-conditioning unit and first aid available for long trips.
Know the general character of the tourist – a knowledge of their characteristics and peculiarities and interest will aid you in adjusting to them, catering to their interest and knowing how to please them.
By: Julius Cesar Q. Judalena
Duties and Responsibilities Provide them information and explanations
about the place honestly without prejudice; Ensure a factual presentation, make sure
to distinguish the truth stories, legends, traditions;
Act fairly and reasonably in all dealings with colleagues and co-workers;
Always act with tact and diplomacy in dealing with the guests
By: Julius Cesar Q. Judalena
Always report for duty healthy and positive Never take advantage of the ignorance of the
tourists Never allow yourself to be used by
unscrupulous organizations who want to take advantage of the tourists
Use common sense and be honest by saying “ I don’t know,…I will check,..”
By: Julius Cesar Q. Judalena
Ensure guest’s safety, warn them on:Plants that might cause some allergiesFood and drinks that might not suit their
digestive systemElevation for those with vertigo and fear of
heightDogs that might bitePresence of pickpockets in crowded areas
By: Julius Cesar Q. Judalena
Protect the reputation of tourism by making every assignment a treat, with respect to the environment, wildlife, sights & monuments, local customs & traditions
Act responsibly as representative of the country and the people
By: Julius Cesar Q. Judalena
Leadership Skills
describe a range of leadership styles, and identify leadership styles for specified tourism contexts;
demonstrate interpersonal skills when leading in a group situation.
By: Julius Cesar Q. Judalena
Communication technology in Tour Guiding
Map Reading Radio’s Use of PA equipment
By: Julius Cesar Q. Judalena
Knowledge of the area or Region; native flora and fauna, key geological process, and products & services Languages Climate Flora and fauna Time Zone Payment Customs Arts Sport
Food & Bev Venues
Accommodations Activities Businesses Facilities Amenities
By: Julius Cesar Q. Judalena
It is important that the staff knows how to render first aid when accidents occur in their tour’s, but it must be bear in mind that is only a temporary measures and that a doctor still has to be called. First aid boxes must be provided and tourguide’s/staff must be shown the contents and location of each.
By: Julius Cesar Q. Judalena
What you are is God’s gift to you.
But what you do with yourself is your gift to God. If you have a skill talent, or competency, don’t just sit there, put your talents to the best use.
By: Julius Cesar Q. Judalena
and Thank You!
Julius Cesar Q. Judalena
By: Julius Cesar Q. Judalena
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