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8/14/2019 Best Practice Guide for Customer Service Professionals - Sample
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JdstXrmetiedGuibd
akr
Eustkcdr
Udrvied
Xrkadssikomfs
Utdpnmoid Dbwmrbs
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Rnd Jdst Xrmetied Guibd akr Eustkcdr
Udrvied Xrkadssikomfsis akr pdkpfd wnk
wkrl mt tnd eustkcdr iotdramed. It ekvdrs tndlokwfdbgd, uobdrstmobiog mob sliffs oddbdb
tk jdekcd m eustkcdr sdrvied prkadssikomf.
Rnd jkkl prkvibds m sticufmtiog jfdob ka
ioakrcmtiko, ibdms mob metivitids.
Rnis :ob Dbitikoka tnd Jdst Xrmetied Guibd
nms jddo upbmtdb tk cddt mff tnd lokwfdbgd
rdquirdcdots ka tnd T.Ls :881 Omtikomf
Keeupmtikomf Utmobmrbs akr Eustkcdr
Udrvied.
Bmvib Xmrskos, EDK ka tnd Iostitutd ka Eustkcdr
Udrvied0
I wnkfdndmrtdbfy rdekccdob tnd Jdst
Xrmetied Guibd akr Eustkcdr Udrvied
Xrkadssikomfs (:ob Dbitiko) tk moy krgmoismtiko
kr iobivibumf wmotiog tk wkrl tk tnd Omtikomf
Keeupmtikomf Utmobmrbs io Eustkcdr Udrvied.
Rnd Guibd bdfivdrs - io m usdr-aridobfy mob
metivity-jmsdb styfd - tnd uobdrpiooiog
lokwfdbgd oddbdb tk menidvd kod ka tnd TLhs
fdvdf : eustkcdr sdrvied qumfiemtikos,
omcdfy tnd U/OQ]s kr Rdenoiemf Edrtiemtds.Rnis rdskured is mo ibdmf cktivmtikomf tkkf akr
tnksd wkrliog birdetfy witn eustkcdrs. It emo
ndfp tk juifb, tnrkugn tnd lokwfdbgd mob
sliffs ka eustkcdr-ameiog pdkpfd, tkbmys
dssdotimf prdrdquisitd akr krgmoismtikomf
sueedss - m rdputmtiko akr bdfivdriog rst-efmss
eustkcdr sdrvied.
Ldy Admturds0
Efdmr bdoitikos ka eustkcdr sdrvied
tdrcs
Ekcpfdtd guibd akr dcpfkydds io
eustkcdr sdrvied
Iookvmtivd ibdms ko nkw tk bdfivdr
dxedffdoed io eustkcdr sdrvied
Ibdmf akr jktn efmssrkkc metivity mob
iobdpdobdot stuby
Xfdoty ka prmetiemf, wkrl rdfmtdb metivitids
mob sdfa mssdsscdots
Cmppdb tk tnd :881 Omtikomf
Keeupmtikomf Utmobmrbs akr EustkcdrUdrvied Fdvdf :
Uuitmjfd akr tnksd uobdrtmliog mo
Mpprdotiedsnip io Eustkcdr Udrvied
Mutnkr Utdpnmoid Dbwmrbsis Birdetkr ka
Eustkcdr =st Iotdromtikomf mob Uuj`det Cmttdr
Dxpdrt akr Eustkcdr Udrvied io tnd TL
Mfsk Mvmifmjfd0
Jdst Xrmetied Guibd akr Eustkcdr Udrvied
Cmomgdrs, Rrdvkr Mrbdo & Utdpnmoid Dbwmrbs(:889)
D-Jkkl vdrsikos ka Rnd Jdst Xrmetied Guibds
akr Eustkcdr Udrvied Xrkadssikomfs mob
Eustkcdr Udrvied Cmomgdrs
www.eustkcdr=st.ek.ul>722=27>89429
IUJO 97>-8-942>722-=-2
8/14/2019 Best Practice Guide for Customer Service Professionals - Sample
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Jdst Xrmetied Guibd
akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
Toitdb Liogbkc
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs D-Jkkl Dbitiko
Xujfisndb jy Eustkcdr =stIotdromtikomf Ftb :889
IUJO-=50 97>-8-942>722-1-9
Ekpyrignt :889 Eustkcdr =st Iotdromtikomf
Mff rignts rdsdrvdb. Ok pmrt ka tndsd cmtdrimfs cmy jd rdprkbuedb io moy akrc, kr jy moy
cdmos dfdetrkoie kr cdenmoiemf, ioefubiog pnktkekpyiog, rdekrbiog, kr moy ioakrcmtiko
stkrmgd kr rdtridvmf systdc witnkut prikr pdrcissiko arkc Eustkcdr =stIotdromtikomf.
Mff rignts ka Eustkcdr =stIotdromtikomf tk jd ibdotiaidb ms tnd mutnkrs ka tnis wkrl nmvd
jddo mssdrtdb io meekrbmoed witn Udetikos 77 mob 7> ka tnd Ekpyrignt, Bdsigos mob Xmtdots
Met =9>>.
Ekobitiko ka Umfd
Rnis D-Jkkl is skfb suj`det tk tnd ekobitiko tnmt it snmff okt, jy wmy ka trmbd kr ktndrwisd,
jd fdot, rd-skfb, nirdb kut kr ktndrwisd eireufmtdb io moy dfdetrkoie akrcmt kr akrc ka
jiobiog kr ekvdr ktndr tnmo tnmt io wnien it is pujfisndb mob witnkut m sicifmr ekobitiko
ioefubiog tnis ekobitiko jd icpksdb ko tnd sujsdqudot purenmsdr.
Xujfisndb io tnd TL :889 jyEustkcdr =stIotdromtikomf Ftb
Jrmcjfdwkkb NkusdFkogjribgd BdvdriffWiftsnird JM=: 7BU
Toitdb Liogbkc
Iffustrmtikos jy Mood-Cmrid Ukoodvdfb
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
=
Ekotdots
Iotrkbuetiko 2
Rnd mics mob kj`detivds ka tnis Jdst Xrmetied Guibd 2Rnd icpkrtmoed ka tnd eustkcdr sdrvied prkadssikomf 2Fdmroiog kutekcds 4Iotrkbueiog tnd lokwfdbgd mob sliffs tnmt yku oddb >Rnd metivitids mob fdmroiog fkg >Ekoairciog ykur fdmroiog ==Ckviog kotk aurtndr fdmroiog ==
= Jmsie Ekoedpts ka Eustkcdr Udrvied =:
=.= Fdmroiog kutekcds =:=.: Wnmt is eustkcdr sdrvied; =5=.5 Eustkcdr smtisametiko =4=.2 Eustkcdr dxpdetmtikos =7=.4 Dxedffdot mob pkkr eustkcdr sdrvied :==.1 Eustkcdr sdrvied trmosmetikos :2=.7 Rnd sdrvied kaadr mob mbbdb sdrvied vmfud :4=.> Jdoencmrliog :>=.9 Cdmsuriog sdrvied stmobmrbs 58=.=8 Ckcdots ka trutn 5==.== Udfa-mssdsscdot 52
=.=: Fdmroiog fkg 54
: Bdvdfkpiog Zdfmtikosnips witn Ykur Eustkcdrs 57
:.= Fdmroiog kutekcds 57:.: Iotdromf eustkcdrs mob dxtdromf eustkcdrs 57:.5 Eustkcdr rdfmtikosnips 5>:.2 Rnd ekcpkodots ka tnd eustkcdr sdrvied prkedss 59:.4 Eustkcdr fkymfty 22:.1 Jdodaits ka eustkcdr sdrvied 27:.7 Udfa-mssdsscdot 2>:.> Fdmroiog fkg 29
5 Eustkcdr Udrvied io Biaadrdot Krgmoismtikos 4=
5.= Fdmroiog kutekcds 4=5.: Rnd mics ka biaadrdot typds ka krgmoismtikos 4=5.5 Rnd sdrvied kaadr io biaadrdot typds ka krgmoismtikos 475.2 Ckcdots ka trutn io biaadrdot typds ka krgmoismtikos 495.4 Udfa-mssdsscdot 185.1 Fdmroiog fkg 1=
8/14/2019 Best Practice Guide for Customer Service Professionals - Sample
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:
2 Cmten Admturds mob Jdodaits 15
2.= Fdmroiog kutekcds 152.: Ykur krgmoismtiko 152.5 Admturds mob jdodaits 12
2.2 Xrkbuet mob sdrvied stmobmrbs 1>2.4 Wdfekcd bivdrsd eustkcdrs mob ekffdmguds 7=2.1 Udff kr prkcktd prkbuets mob sdrvieds tk ykur eustkcdrs 742.7 Udfa-mssdsscdot >52.> Fdmroiog fkg >2
4 Ekccuoiemtd Daadetivdfy >1
4.= Fdmroiog kutekcds >14.: Wny it is icpkrtmot tk ekccuoiemtd wdff >14.5 Enkksd mob usd tnd mpprkprimtd ekccuoiemtiko cdtnkbs >>
4.2 Amed tk amed ekccuoiemtiko >94.4 Daadetivd oko-vdrjmf ekccuoiemtiko 984.1 Jkby icmgd 9:4.7 Metivd fistdoiog sliffs 954.> Tsd jdnmvikur mpprkprimtd tk tnd situmtiko 974.9 Ekccuoiemtiog ko tnd tdfdpnkod =884.=8 Dcmif, fdttdr mob amx =844.== Tsiog wdjsitds =894.=: Zdckvd tnd ekccuoiemtiko jmrridrs ==84.=5 Udfa-mssdsscdot ==:4.=2 Fdmroiog fkg ==5
1 Bdfivdr Udrvied Dxedffdoed Rnrkugn Rdmcwkrl ==4
1.= Fdmroiog kutekcds ==41.: Rnd oddb akr tdmcwkrl ==41.5 Rnd jdodaits ka tdmcwkrl ==>1.2 Umtisay ykur iotdromf eustkcdrs ==91.4 Wkrliog io pmrtodrsnip witn ktndr krgmoismtikos ==91.1 Efdmr prioeipfds ka tdmc wkrliog =:=1.7 Udfa-mssdsscdot =:21.> Fdmroiog fkg =:4
7 Uystdcs akr Bdfivdriog Udrvied Dxedffdoed =:7
7.= Fdmroiog kutekcds =:77.: Daadetivd systdcs akr eustkcdrs =:77.5 Rnd jdodaits ka eustkcdr sdrvied prkedburds =:97.2 Ibdotiay mob cddt eustkcdr prdadrdoeds =5:7.4 Xrkbuet ioakrcmtiko mob sdfdetiko =557.1 Xrkbuet mob sdrvied iookvmtiko =547.7 Uystdcs akr eustkcdr addbjmel =5>7.> Zdskfvd prkjfdcs wdff Uix stdps tk sdrvied rdekvdry =287.9 Nmobfiog biaaieuft eustkcdrs jy stmyiog pksitivd =21
7.=8 Nmobfiog ekoafiet Bks mob Bkots =297.== Tsd IER tk suppkrt ykur systdcs =29
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
5
7.=: Udfa-mssdsscdot =4:7.=5 Fdmroiog fkg =45
> Fmws mob Ekbds ka Xrmetied =44
>.= Fdmroiog kutekcds =44>.: Fmws mob rdgufmtikos nkw tndy maadet yku =44>.5 Ekosucdr fmws akr eustkcdrs rignts =41>.2 Bmtm Xrktdetiko mob Arddbkc ka Ioakrcmtiko =4>>.4 Udx Bisericiomtiko Met =1=>.1 Bismjifity Bisericiomtiko Met (BBM) =15>.7 Ndmftn mob Umadty mt Wkrl Met =14>.> Nucmo Zignts Met mob ktndr DT fdgisfmtiko mob birdetivds =17>.9 Ekpyrignt =78>.=8 Aiomoeimf Udrvieds Met =7=>.== Udetkr ekbds ka prmetied =75>.=: Tsdauf wdjsitds =72
>.=5 Udfa-mssdsscdot =71>.=2 Fdmroiog fkg =77
9 Rnd Yku Ametkr =79
9.= Fdmroiog kutekcds =799.: Gdttiog ait tk jd m eustkcdr sdrvied prkadssikomf =799.5 Dcktikomf iotdffigdoed =>89.2 Utrdss tkfdrmoed =>:9.4 Mssdrtivdodss =>:9.1 Nmppiodss tnrkugn pdrskomf mttitubd mob cktivmtiko =>7
9.7 Iotdrpdrskomf rdfmtikosnips =>>9.> Udfa-metumfismtiko =9=9.9 Dbuemtiog tnd eustkcdr =959.=8 Wiooiog ckrd jusiodss =929.== Ykur endelfist akr sdrvied dxedffdoed =919.=: Udfa-mssdsscdot =979.=5 Fdmroiog fkg =9>
Moswdrs tk Udfa-Mssdsscdots :88
U/OQ] Lokwfdbgd Cmtrix :8=
Zdadrdoeds :=8
Iobdx :==
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
2
Iotrkbuetiko
Rnd mics mob kj`detivds ka tnis Jdst Xrmetied GuibdRnd Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs is akr mff tnksd wnk bdmf witn
eustkcdrs. Wkrliog daadetivdfy witn eustkcdrs bdcmobs ckrd tnmo eustkcdr emrd.
Rkbmys eustkcdrs wmot tk bdmf witn rdmf prkadssikomfs, rdprdsdotiog krgmoismtikos tnmt
cddt tndir nign dxpdetmtikos. Ykur eustkcdrs cmy jd iotdromf (witnio ykur krgmoismtiko)
kr dxtdromf (kutsibd ykur krgmoismtiko). Rnd sliffs oddbdb mrd vdry sicifmr, mob tnd Jdst
Xrmetied Guibd wiff ndfp yku tk akeus ko icprkviog tnd sliffs tnmt yku oddb io ykur wkrl.
Rnd Jdst Xrmetied Guibd ekvdrs mff tnd lokwfdbgd mob sliffs oddbdb tk bdfivdr dxedffdot
eustkcdr sdrvied. It nms jddo jmsdb ko tnd TLs Omtikomf Keeupmtikomf Utmobmrbs akr
Eustkcdr Udrvied (rdfdmsdb io :881). Rnd Guibd bdfivdrs mff tnd ekoedpts, lokwfdbgd mob
uobdrstmobiog tnrkugn sicpfd dxpfmomtikos mob dxmcpfds. It tndo domjfds yku tk icprkvd
ykur sliffs jy emrryiog kut rdfdvmot, wkrl-jmsdb metivitids iovkfviog ykur kwo eustkcdrs.
Rnd icpkrtmoed ka tnd eustkcdr sdrvied prkadssikomf
Yku iobivibumffy pfmy m ldy pmrt io tnd sueedss ka ykur krgmoismtiko. Ms m eustkcdr sdrvied
prkadssikomf yku emo cmld tnd biaadrdoed akr tnd eustkcdr. Ykur metikos emo turo odw kr
dvdo uonmppy eustkcdrs iotk fkymf mcjmssmbkrs akr ykur krgmoismtiko. Ykur sliffs mob
lokwfdbgd emo prkvibd eustkcdrs witn dxmetfy wnmt tndy mrd fkkliog akr. Rnis wiff
doekurmgd tndc tk rdturo tk ykur krgmoismtiko kvdr mob kvdr mgmio mob tnis io turo emo
jriog aiomoeimf sueedss.
RKX RIX
Eustkcdr sdrvied is mff mjkut YKT
ykur sliffs, ykur lokwfdbgd, ykurmttitubd, ykur tdmc wkrliog mob ykur
ekccuoiemtikos
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
4
Ykur krgmoismtiko nms mcjitikus mics mob kj`detivds. Jut witnkut yku mob ykur adffkw
prkadssikomfs wkrliog wdff ms m eustkcdr sdrvied tdmc, tnksd pfmos emookt jd rdmfisdb. Uk
ms yku prkgrdss tnrkugn tnis icprkvdcdot prkgrmccd, rdcdcjdr tnmt it is mff mjkut yku.
Yku emo bdvdfkp ykur sliffs io bdmfiog witn eustkcdrs tk tnd nigndst pkssijfd fdvdf. Yku
emo okt kofy menidvd sueedss ko jdnmfa ka ykur krgmoismtiko, jut yku emo mfsk gmio ykursdfa
tnrkugn `kj smtisametiko, rdwmrb mob rdekgoitiko.
Fdmroiog kutekcds
Rnd fdmroiog kutekcds akr tnis Jdst Xrmetied Guibd bdserijd wnmt yku wiff jd mjfd tk bk
matdr sueedssauffy ekcpfdtiog mff tnd Ckbufds. Dmen Ckbufds fdmroiog kutekcds mrd snkwo
jdfkw.
Ckbufd = Jmsie Ekoedpts ka Eustkcdr Udrvied
Wndo yku nmvd sueedssauffy rdmb tnrkugn mff tnd dxpfmomtikos mob ekcpfdtdb mff tndmetivitids io tnis Ckbufd yku wiff jd mjfd tk0
Bdckostrmtd mo uobdrstmobiog ka tnd jmsie ekoedpts ka eustkcdr sdrvied
Tobdrstmob tnd icpkrtmoed tk eustkcdrs mob ka rdediviog dxedffdot eustkcdr sdrvied
Tobdrstmob nkw mo krgmoismtikos rdputmtiko emo bdpdob upko tnd bdfivdry kadxedffdot eustkcdr sdrvied
Bistioguisn jdtwddo biaadrdot fdvdfs ka eustkcdr sdrvied
Bdckostrmtd mo uobdrstmobiog ka nkw tnd sdrvied kaadr emo jd donmoedb jy mbbdbsdrvied vmfud
Dxpfmio m rmogd ka cdtnkbs ka cdmsuriog eustkcdr sdrvied
Ibdotiay ckcdots ka trutn io m eustkcdr sdrvied ekotdxt
Ckbufd : Bdvdfkpiog Zdfmtikosnips witn Ykur Eustkcdrs
Wndo yku nmvd sueedssauffy rdmb tnrkugn mff tnd dxpfmomtikos mob ekcpfdtdb mff tndmetivitids io tnis Ckbufd yku wiff jd mjfd tk0
Zdekgoisd mob bistioguisn jdtwddo iotdromf mob dxtdromf eustkcdrs
Tobdrstmob tnd jdodaits mob icpkrtmoed ka eustkcdr fkymfty
Ibdotiay tnd ekcpkodots ka mo daadetivd eustkcdr sdrvied prkedss
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
1
Ckbufd 5 Eustkcdr Udrvied io Biaadrdot Krgmoismtikos
Wndo yku nmvd sueedssauffy rdmb tnrkugn mff tnd dxpfmomtikos mob ekcpfdtdb mff tndmetivitids io tnis Ckbufd yku wiff jd mjfd tk0
Dxpfmio wny eustkcdr sdrvied is icpkrtmot tk biaadrdot typds ka krgmoismtiko
Dxpfmio nkw eustkcdr sdrvied biaadrs io biaadrdot typds ka krgmoismtiko
Zdekgoisd nkw tnd sdrvied kaadr tdobs tk vmry akr biaadrdot typds ka krgmoismtikos
Ckbufd 2 Cmten Admturds mob Jdodaits
Wndo yku nmvd sueedssauffy rdmb tnrkugn mff tnd dxpfmomtikos mob ekcpfdtdb mff tndmetivitids io tnis Ckbufd yku wiff jd mjfd tk0
Bdckostrmtd mo uobdrstmobiog ka admturds mob jdodaits ka prkbuets mob sdrvieds tnmtmaadet tnd bdfivdry ka eustkcdr sdrvied
Ibdotiay eustkcdr prdadrdoeds mob cmten tndc tk mvmifmjfd kptikos
Zdekgoisd nkw krgmoismtikos emo sdt prkbuet mob sdrvied stmobmrbs
Bdckostrmtd mo uobdrstmobiog ka dqumfity mob bivdrsity issuds akr mo krgmoismtiko
Bdckostrmtd mo uobdrstmobiog ka nkw tk prkcktd mbbitikomf sdrvieds kr prkbuets tkeustkcdrs
Ibdotiay mo uoiqud sdffiog pkiot akr m prkbuet kr sdrvied
Ckbufd 4 Ekccuoiemtd Daadetivdfy
Wndo yku nmvd sueedssauffy rdmb tnrkugn mff tnd dxpfmomtikos mob ekcpfdtdb mff tndmetivitids io tnis Ckbufd yku wiff jd mjfd tk0
Bdserijd tnd icpkrtmoed ka daadetivd ekccuoiemtiko io tnd bdfivdry ka eustkcdrsdrvied
Enkksd tnd ckst mpprkprimtd ekccuoiemtiko cdtnkb tk suit m spdeiaie eustkcdrsdrvied situmtiko
Zdekgoisd tnd vmfud ka daadetivd vdrjmf mob oko-vdrjmf ekccuoiemtiko sliffs ioeustkcdr sdrvied trmosmetikos
Enkksd jdnmvikur tnmt is mpprkprimtd tk m spdeiaie eustkcdr sdrvied situmtiko
Tobdrstmob tnd jdodaits, admturds mob cdtnkbs ka usiog ioakrcmtiko mobekccuoiemtikos tdenokfkgy (IER) io krbdr tk bdfivdr daadetivd eustkcdr sdrvied
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
7
Ckbufd 1 Bdfivdr Udrvied Dxedffdoed Rnrkugn Rdmcwkrl
Wndo yku nmvd sueedssauffy rdmb tnrkugn mff tnd dxpfmomtikos mob ekcpfdtdb mff tndmetivitids io tnis Ckbufd yku wiff jd mjfd tk0
Bdckostrmtd mo uobdrstmobiog ka daadetivd cdtnkbs ka tdmc wkrliog io tnd bdfivdry
ka eustkcdr sdrvied
Ibdotiay dxmcpfds ka wkrliog io pmrtodrsnip witn ktndr krgmoismtikos
Ckbufd 7 Uystdcs akr Bdfivdriog Udrvied Dxedffdoed
Wndo yku nmvd sueedssauffy rdmb tnrkugn mff tnd dxpfmomtikos mob ekcpfdtdb mff tndmetivitids io tnis Ckbufd yku wiff jd mjfd tk0
Dxpfmio tnd icpkrtmoed ka systdcs mob prkedburds suppkrtiog ekosistdot bdfivdry kaeustkcdr sdrvied
Bdckostrmtd mo uobdrstmobiog tnmt systdcs snkufb jd akeusdb ko eustkcdrs
Ibdotiay eustkcdr prdadrdoeds mob cmten tndc tk mvmifmjfd kptikos
Tobdrstmob tnd cdmoiog mob jdodaits ka prkbuet mob sdrvied iookvmtiko
Dxpfmio nkw krgmoismtikos emo jdodait arkc eustkcdr addbjmel, jktn pksitivd mobodgmtivd
Bdserijd m systdcmtie mpprkmen tk sdrvied rdekvdry
Ibdotiay daadetivd wmys ka rdskfviog eustkcdrs prkjfdcs
Bdmf daadetivdfy witn biaaieuft eustkcdrs mob biaaieuft eustkcdr sdrvied situmtikos
Tobdrstmob tnd icpkrtmoed ka usiog IER tk suppkrt systdcs mob eustkcdrs
Ckbufd > Fmws mob Ekbds ka Xrmetied
Wndo yku nmvd sueedssauffy rdmb tnrkugn mff tnd dxpfmomtikos mob ekcpfdtdb mff tndmetivitids io tnis Ckbufd yku wiff jd mjfd tk0
Tobdrstmob tnd cmio mspdets ka eustkcdr sdrvied tnmt mrd maadetdb jy fdgisfmtiko,
rdgufmtiko mob sdetkr ekbds ka prmetied Zdekgoisd tnd cmio rdgufmtkry mob fdgmf rdstrietikos ko wnmt yku emo mob emookt bk
io mff mspdets ka ykur wkrl witn eustkcdrs
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
>
Ckbufd 9 Rnd Yku Ametkr
Wndo yku nmvd sueedssauffy rdmb tnrkugn mff tnd dxpfmomtikos mob ekcpfdtdb mff tndmetivitids io tnis Ckbufd yku wiff jd mjfd tk0
Ibdotiay tnd sliffs ka dcktikomf iotdffigdoed tnmt mrd rdfdvmot tk eustkcdr sdrvied
Bdckostrmtd mo uobdrstmobiog ka tnd daadets ka sujcissivd, mssdrtivd mob mggrdssivdjdnmvikurs ko ktndrs
Tobdrstmob nkw pdrskomf mttitubd, ndmftn mob dcktikomf stmtd maadet ykur mjifity tkbdfivdr dxedffdot eustkcdr sdrvied
Xfmo mob emrry kut metivitids tnmt mrd oddbdb akr ykur kwo prkadssikomf bdvdfkpcdot
Rnis Jdst Xrmetied Guibd ekvdrs tnd lokwfdbgd mob sliffs rdquirdb jy tnd T.L.s Fdvdf :
Omtikomf Keeupmtikomf Utmobmrbs akr Eustkcdr Udrvied. Matdr Ckbufd 9 yku wiff aiob mo
U/OQ] lokwfdbgd cmtrix tnmt cmps tnd lokwfdbgd rdquirdcdots ka tnd Omtikomf
Keeupmtikomf Utmobmrbs (OKU) tk tnis Jdst Xrmetied Guibd. Rnis snkws yku, sdetiko jy
sdetiko, wndrd yku ekvdr tnd lokwfdbgd rdquirdcdots ka tnd Fdvdf : OKU akr Eustkcdr
Udrvied.
Iotrkbueiog tnd lokwfdbgd mob sliffs tnmt yku oddb
Ms m prkadssikomf yku wiff oddb spdeiaie lokwfdbgd mob sliffs. Rndsd tmld ticd, daakrt mobcktivmtiko tk bdvdfkp. Rnd Jdst Xrmetied Guibd wiff snkw yku nkw tk bdvdfkp tnmt sdt ka
sliffs mob lokwfdbgd. Rnis cmy jd bkod ditndr io ykur `kj rkfd kr witnio m fdmroiog
prkgrmccd.
Wd nkpd yku aiob tnd Jdst Xrmetied Guibd ioakrcmtivd mob auo. Akr skcdkod odw tk
eustkcdr sdrvied mff tnd ekoedpts, guibd-fiods mob metivitids wiff prdpmrd yku tk kpdrmtd ms
m trud prkadssikomf. Ia yku mrd mfrdmby dxpdridoedb io bdmfiog witn eustkcdrs yku wiff
bisekvdr odw ibdms mob aiob wmys ka icprkviog ykur dxpdrtisd. Dmen Ckbufd iotrkbueds yku
tk eustkcdr sdrvied lokwfdbgd mob sliffs. Rndrd mrd dxmcpfds mob iffustrmtikos tk ndfp yku
rdfmtd tnd lokwfdbgd mob sliffs tk ykur kwo dxpdridoed mob `kj rkfd.
Rnd metivitids mob fdmroiog fkg
Yku snkufb ekcpfdtd tnd metivitids ms yku gk tnrkugn dmen Ckbufd ka tnd Jdst Xrmetied
Guibd. Rndy wiff ndfp yku tk ekoskfibmtd ykur fdmroiog. Rndy mffkw yku tk mppfy wnmt yku
fdmro tk ykur kwo krgmoismtiko, kr tk kod tnmt yku mrd amcifimr witn.
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
9
Ia mt tnd ckcdot yku mrd okt dcpfkydb, kr io m pksitiko wndrd yku bk okt bdmf birdetfy
witn eustkcdrs, bk okt wkrry yku emo stiff emrry kut tnd metivitids jy mppfyiog tndc tk
krgmoismtikos tnmt yku bdmf witn io ykur dvdrybmy fiad.
Rk gdt yku stmrtdb, ekcpfdtd tnd akffkwiog metivity.
Metivity
Ykur pdrskomf kj`detivds akr tnd Jdst Xrmetied Guibd
Rk stmrt witn, tniol mjkut wnmt yku nkpd tk gdt kut ka tnis bdvdfkpcdot prkgrmccd.
Wndrd io ykur eustkcdr sdrvied rkfd bk yku oddb tk icprkvd ykur kwo uobdrstmobiog
mob sliffs; Bdeibd ko ykur pdrskomf kj`detivds wnien wiff domjfd yku tk icprkvd ykur
pdrakrcmoed ms m eustkcdr sdrvied prkadssikomf. Writd io tnd spmed jdfkw up tk aivd
pdrskomf kj`detivds akr ykur bdvdfkpcdot prkgrmccd.
=
:
5
2
4
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
=8
Tsd tnd fdmroiog fkg akr dmen Ckbufd. Rnis wiff ndfp yku tk rdafdet ko ykur fdmroiog. It wiff
doekurmgd yku tk pfmo enmogds mob icprkvdcdots mob tk put tndc iotk pfmed. Ndrd is m
ykur airst fdmroiog fkg.
MetivityYkur fdmroiog fkg
Rnis is okt sicpfy m fdmroiog prkgrmccd. It is icpkrtmot tnmt yku cmld rdmf enmogds
mob icprkvdcdots tk tnd wmy yku wkrl. Tsd tnd fdmroiog fkg tk rdekrb wnmt yku nmvd
fdmrodb mob tnd metikos tnmt yku pfmo tk tmld. Mbb itdcs tk ykur fdmroiog fkg. Wndo
yku gdt tk tnd dob ka tnd prkgrmccd yku wiff oddb tk rdaiod tndsd itdcs tk prkbued m
efdmr metiko pfmo.
Wnmt I nmvd fdmrodb
=
:
5
2
4
Metikos pfmoodb Rmrgdt bmtd
=
:
5
2
4
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
==
Ekoairciog ykur fdmroiog
Rnd Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs wiff ndfp yku tk trmel ykur kwo
prkgrdss mob icprkvdcdots. Dmen Ckbufd dobs witn m cuftienkied sdfa-mssdsscdot
ekosistiog ka aivd qudstikos. Dmen sdfa-mssdsscdot endels tnd prkgrdss yku nmvd cmbd witn
ykur fdmroiog prkgrmccd. Yku snkufb emrry kut tnd sdfa-mssdsscdot koed yku nmvd aioisndb
gkiog tnrkugn tnd Ckbufd, ioefubiog mff tnd metivitids. Yku wiff aiob tnd moswdrs tk tnd
sdfa-mssdsscdots tkwmrbs tnd dob ka tnis Jdst Xrmetied Guibd.
Ckviog ko tk aurtndr fdmroiog
Koed yku nmvd ekcpfdtdb tnis Jdst Xrmetied Guibd yku cmy wmot tk menidvd kod ka tnd
akffkwiog vkemtikomf qumfiaiemtikos0
Rnd Fdvdf : Edrtiaiemtd io Eustkcdr Udrvied - tnis is mfsk lokwo ms tnd Fdvdf :
Rdenoiemf Edrtiaiemtd io Eustkcdr Udrvied
Rnd Fdvdf : Omtikomf Qkemtikomf ]umfiaiemtiko (OQ]) kr Uekttisn Qkemtikomf
]umfiaiemtiko (UQ]) io Eustkcdr Udrvied - tnis mssdssds nkw yku mppfy ykur lokwfdbgd
mob sliffs io tnd wkrlpfmed
Rk tmld ykur fdmroiog dvdo aurtndr yku cmy ekosibdr m qumfiaiemtiko akr supdrviskrs kr`uoikr cmomgdrs io eustkcdr sdrvied0
Rnd Fdvdf 5 Edrtiaiemtd io Eustkcdr Udrvied - tnis mssdssds ykur lokwfdbgd mob sliffs
ms m supdrviskr kr tdmc fdmbdr, mob is mfsk lokwo ms tnd Fdvdf 5 Rdenoiemf Edrtiaiemtd
io Eustkcdr Udrvied
Rnd Fdvdf 5 Omtikomf Qkemtikomf ]umfiaiemtiko (OQ]) kr Uekttisn Qkemtikomf
]umfiaiemtiko (UQ]) io Eustkcdr Udrvied - tnis mssdssds nkw yku mppfy ykur lokwfdbgd
mob sliffs io tnd wkrlpfmed ms m supdrviskr kr tdmc fdmbdr
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
=:
Ckbufd =0 Jmsie Ekoedpts ka Eustkcdr Udrvied
Ckbufd iotrkbuetikoWdfekcd tk Ckbufd = ka tnd Jdst Xrmetied Guibd akr Eustkcdr Udrvied
Xrkadssikomfs. Io tnis Ckbufd wd fkkl mt tnd jmsie ekoedpts ka eustkcdr sdrvied,
wnmt kur eustkcdrs dxpdet, mob stmobmrbs ka eustkcdr sdrvied.
=.= Fdmroiog kutekcds
Wndo yku nmvd sueedssauffy rdmb tnrkugn mff tnd dxpfmomtikos mob ekcpfdtdb mff tndmetivitids io tnis Ckbufd yku wiff jd mjfd tk0
Bdckostrmtd mo uobdrstmobiog ka tnd jmsie ekoedpts ka eustkcdr sdrvied
Tobdrstmob tnd icpkrtmoed tk eustkcdrs mob ka rdediviog dxedffdot eustkcdr sdrvied
Tobdrstmob nkw mo krgmoismtikos rdputmtiko emo bdpdob upko tnd bdfivdry ka
dxedffdot eustkcdr sdrvied
Bistioguisn jdtwddo biaadrdot fdvdfs ka eustkcdr sdrvied
Bdckostrmtd mo uobdrstmobiog ka nkw tnd sdrvied kaadr emo jd donmoedb jy mbbdb
sdrvied vmfud
Dxpfmio m rmogd ka cdtnkbs ka cdmsuriog eustkcdr sdrvied
Ibdotiay ckcdots ka trutn io m eustkcdr sdrvied ekotdxt
RKX RIX
Givd ykur eustkcdrs R F E
Rniol Fild m Eustkcdr !
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
=5
=.: Wnmt is eustkcdr sdrvied;
Fdt us stmrt kaa witn skcd ibdms ko wnmt wd metumffy cdmo jy eustkcdr sdrvied.
Metivity
Wnmt is eustkcdr sdrvied;
Rniol mjkut tnd eustkcdr sdrvied tnmt yku prkvibd tk ykur eustkcdrs. Io ykur kwo
wkrbs, writd bkwo wnmt yku tniol eustkcdr sdrvied cdmos. Ia yku wmot tk, rdadr tk tnd
krgmoismtiko yku wkrl akr, kr kod tnmt yku mrd amcifimr witn.
Bdaioitiko
Eustkcdr sdrvied
Eustkcdr sdrvied is tnd suc tktmf ka wnmt mokrgmoismtiko bkds tk cddt eustkcdr dxpdetmtikos mobprkbued eustkcdr smtisametiko.
Rypds ka eustkcdr sdrviedRndrd mrd biaadrdot typdska eustkcdr sdrvied bdfivdrdb mt biaadrdot stmgds. Wd emo
ibdotiay eustkcdr sdrvied bdfivdrdb jdakrd tnd smfd ka tnd prkbuet kr sdrvied, buriog tnd
smfd, mob matdr tnd smfd. Fdt us fkkl mt skcd dxmcpfds.
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
=2
Eustkcdr sdrvied io m rdstmurmot
Eustkcdr sdrvied jdakrd smfd Wdfekciog tnd eustkcdr iotk tnd rdstmurmot
Eustkcdr sdrvied buriog smfdUdrviog tnd akkb io m aridobfy mob daaieidotcmoodr
Eustkcdr sdrvied matdr smfdMsliog tnd eustkcdr ia dvdrytniog wmssmtisametkry
Eustkcdr sdrvied io m emr bdmfdrsnip
Eustkcdr sdrvied jdakrd smfd Xrkvibiog ioakrcmtiko mob m tdst brivd
Eustkcdr sdrvied buriog smfd Nmobfiog tnd aiomoed akr tnd eustkcdrspurenmsd ka m odw emr
Eustkcdr sdrvied matdr smfdBdmfiog witn matdr smfds sdrvieiog io m aridobfymob daaieidot cmoodr
Eustkcdr sdrvied io m nktdf
Eustkcdr sdrvied jdakrd smfdEkoairciog tnd mvmifmjifity ka rkkcs akrspdeiaie bmtds
Eustkcdr sdrvied buriog smfd
Zdspkobiog tk m eustkcdrs rdqudst tk enmogd
tk m quidtdr rkkc
Eustkcdr sdrvied matdr smfdZdturoiog eustkcdrs jdfkogiogs tnmt wdrd fdatio tnd rkkc io drrkr
Rk bk tnd smcd akr ykur kwo krgmoismtiko, ekcpfdtd tnd odxt metivity.
Metivity
Eustkcdr sdrvied io cy kwo krgmoismtiko
Givd mo dxmcpfd ka eustkcdr sdrvied mt dmen ka tnd tnrdd stmgds.
Eustkcdr sdrvied jdakrd smfd
Eustkcdr sdrvied buriog smfd
Eustkcdr sdrvied matdr smfd
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
=4
=.5 Eustkcdr smtisametiko
Yku nmvd prkjmjfy ndmrb ka tnd tdrc eustkcdr smtisametiko. Ndrd is m bdaioitiko.
Bdaioitiko
Eustkcdrsmtisametiko
Eustkcdr smtisametiko is tnd addfiog tnmt m eustkcdrgdts wndo nd kr snd is nmppy witn tnd eustkcdr sdrviedtnmt nms jddo prkvibdb.
M smtisaidb eustkcdr is kod wnk nms rdedivdb tnd fdvdf ka sdrvied nd kr snd dxpdetdb)
7= % ka rdspkobdots smib tndy dxpdetdb m nigndr stmobmrb ka sdrvied.(Meedoturd Gfkjmf Eustkcdr Udrvied Umtisametiko Uurvdy Zdpkrt :887)
Eustkcdr smtisametiko is tnd jiggdst siogfd ametkr bdtdrcioiog auturd grkwtn katnd dekokcy mob tnd prkaitmjifity ka ekcpmoids.(Mcdriemo Eustkcdr Umtisametiko Iobdx \MEUIS :881)
19% ka eustkcdrs wkufb jd wiffiog tk pmy up tk :8% ckrd akr dxedptikomfeustkcdr sdrvied (Niels, IEU Omtikomf Ekcpfmiots Eufturd Uurvdy :881
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
=7
=.2 Eustkcdr dxpdetmtikos
Yku emookt pfmo prkpdrfy tk smtisay kr bdfignt ykur eustkcdrs uotif yku lokw skcdtniog
mjkut tndir dxpdetmtikos. Rk uobdrstmob tnd dxpdetmtikos ka tnd eustkcdr, try tk sdd it
arkc tnd eustkcdrs pkiot ka vidw.
Zdcdcjdr tnmt eustkcdrs mrd iobivibumfs. Dmen kod nms m sdt ka dxpdetmtikos ka tnd
sdrvied tnmt yku wiff prkvibd. It is m vitmf pmrt ka ykur `kj tk try tk fivd up tk mob dxeddb
tnksd dxpdetmtikos. Rk ndfp yku bk tnmt, tniol fild m eustkcdr.
Ykur krgmoismtiko ekufb sdd it arkc tnd eustkcdrs pkiot ka vidw ko m rdgufmr jmsis. Akr
dxmcpfd skcd krgmoismtikos (suen ms snkps, rdstmurmots mob nktdfs) usd cystdry snkppdrs
tk dxpdridoed tnd fdvdf ka sdrvied airst nmob. Rnd cystdry snkppdr gkds iotk tnd
krgmoismtiko uomookuoedb mob endels tnd fdvdfs ka sdrvied givdo mgmiost edrtmio eritdrim.
Addbjmel is tndo givdo tk tnd stmaa mob/kr cmomgdrs io krbdr tk ibdotiay wndrd
icprkvdcdots emo jd cmbd.
Metivity
Eustkcdr dxpdetmtikos
Rniol ka mo dxmcpfd ka pkkr eustkcdr sdrvied tnmt yku nmvd dxpdridoedb pdrskomffy. Io
tnmt krgmoismtiko tnd eustkcdr sdrvied bib okt cddt ykur dxpdetmtikos. Bdserijd wnmt
wdot wrkog, tndo fist tnd tniogs tnmt wkufb oddb tk icprkvd sk tnmt tnd sdrvied wkufb
cddt ykur dxpdetmtikos.
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
=>
]uktd arkc
Rdsek
I tniol io ndrd tndy mff lokw wd kaadr ndfp mob m nmppyenddry scifiog amed mt tnd endel-kut kr mt tnd eustkcdrsdrvied kr tnd pdtrkf stmtiko. Rnmt is wnmt tndy dxpdet,mob tnmt is wnmt tndy gdt. (@knostko, :885)
Bdaioitiko
Eustkcdrdxpdetmtikos
Eustkcdr dxpdetmtikos mrd wnmt pdkpfd tniol snkufbnmppdo mob nkw tndy tniol tndy snkufb jd trdmtdbwndo msliog akr kr rdediviog eustkcdr sdrvied.
Eustkcdr dxpdetmtikos emo jd ekcpfdx. Rniol mjkut nkw ykur eustkcdrs dxpdetmtikos
mrd akrcdb. Wny bk eustkcdrs dxpdet wnmt tndy bk ka ykur prkbuets mob sdrvieds; Rry tk
sdd tniogs arkc tnd eustkcdrs pkiot ka vidw io tnd odxt metivity.
78 % is mjkut aixiog tnd pdrsko, 58 % is mjkut aixiog tnd emr
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
=9
Metivity
Ykur dxpdetmtikos ms m eustkcdr
Xiel m ekccdreimffy mvmifmjfd prkbuet kr sdrvied tnmt yku juy. Enkksd kod wnien nms
ktndr ekcpdtiog prkbuets/sdrvieds io tnd cmrldtpfmed.
Omcd ka tnd prkbuet /sdrvied
Nkw ykur dxpdetmtikos mrd akrcdb
Wnmt bk yku fkkl akr io tnis
prkbuet/sdrvied;
Wny bk yku enkksd tk juy it arkctnis pmrtieufmr jusiodss;
Nkw bk yku lokw wnmt tk dxpdetarkc tnd prkbuet/sdrvied;
Bdserijd jridafy ykur dxpdetmtikos msm eustkcdr
Nkw bk tnd ekcpdtiogprkbuets/sdrvieds ekcpmrd tk tndkod yku enkksd;
Wnmt ibdms bk yku gdt arkc ykuramcify, aridobs kr ekffdmguds mjkuttnd prkbuet/sdrvied;
Bdserijd jridafy moy mbvdrtisdcdots,jrkenurds, wdjsitds kr ktndr cdbimtnmt ioakrc yku mjkut tnis prkbuet
Xried mob vmfud
Nkw bkds tnd pried ekcpmrd tk itsekcpdtitkrs;
Nkw bkds tnd vmfud akr ckodyekcpmrd tk its ekcpdtitkrs;
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:8
Okw yku emo sdd tnmt tnd dxpdetmtikos tnmt eustkcdrs nmvd ka m prkbuet kr sdrvied mrd
juift up arkc m vmridty ka skureds. M eustkcdrs dxpdetmtiko is m ekcpfdx issud. It is vdry
icpkrtmot tnmt yku mob ykur krgmoismtiko try tk uobdrstmob tnd eustkcdrs dxpdetmtikos,
mob nkw tk cddt tndc. Uk tnd odxt qudstiko is - nkw bk wd lokw ia tnd eustkcdrs
dxpdetmtikos mrd jdiog cdt;
Metivity
Endel tndir dxpdetmtikos mrd cdt
Writd bkwo up tk tdo wmys ka aiobiog kut nkw wdff ykur prkbuets kr sdrvieds cddt ykur
eustkcdrs dxpdetmtikos. Rwk dxmcpfds mrd snkwo jdfkw tk gdt yku stmrtdb. Bk okt
ficit ykur fist tk tnd tniogs yku mfrdmby bk. Rniol ka odw cdtnkbs ka aiobiog kut tnisicpkrtmot ioakrcmtiko. (Ioefubd iotdromf eustkcdrs).
= Msl eustkcdrs vdrjmffy nkw smtisaidb tndy mrd witn prkbuets/sdrvieds
: Givd ykur eustkcdrs m eustkcdr smtisametiko qudstikoomird
5
2
4
1
7
>
9
=8
]uktd arkc
Rnd ZME
Rnd `kj is bdmfiog witn eustkcdr oddbs. 78% is mjkutaixiog tnd pdrsko, 58% is mjkut aixiog tnd emr.(@knostko, :885)
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:=
=.4 Dxedffdot mob pkkr eustkcdr sdrvied
Kod grdmt wmy ka uobdrstmobiog wnmt eustkcdrs dxpdet is tk sdd it arkc tndir pkiot ka
vidw. Xut ykursdfa io tnd eustkcdrs snkds. Rniol mjkut wnmt yku dxpdet ms m eustkcdr
ykursdfa. Yku emo try tnis witn virtumffy moy prkbuet kr sdrvied tnmt yku usd it ekufb jd io
snkp, m rdstmurmot kr dvdo m nkspitmf.
Metivity
Dxedffdot mob pkkr eustkcdr sdrvied
Udd it arkc tnd eustkcdrs pkiot ka vidw. Rniol ka twk krgmoismtikos tnmt yku nmvd
bdmft witn (ms tnd eustkcdr), wndrd kod nms nmb dxedffdot eustkcdr sdrvied, mob kod
pkkr eustkcdr sdrvied.
Dxedffdot sdrvied Xkkr sdrvied
Givd mo dxmcpfd ka mo krgmoismtiko tnmticprdssdb yku wndo yku wdrd m eustkcdr
Okw tniol ka mo krgmoismtiko tnmtbismppkiotdb yku wndo yku wdrd meustkcdr
Wnmt wms it tnmt icprdssdb yku; Wnmt wms it tnmt bismppkiotdb yku;
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
::
Arkc tnd fmst metivity yku nmvd sddo tnd biaadrdoed jdtwddo gkkb mob pkkr eustkcdr
sdrvied. Okw wd oddb tk tniol mjkut tnd fdvdfs ka eustkcdr sdrvied tnmt wd emo prkvibd.
It is dmsy tk smy tnmt wd snkufb prkvibd dxedffdoed, jut wnmt bkds dxedffdot eustkcdr
sdrvied metumffy cdmo; Ekcpfdtd tnd odxt metivity tk aiob kut.
Metivity
Wnmt is dxedffdot eustkcdr sdrvied;
Rniol mjkut tnd fdvdf ka eustkcdr sdrvied tnmt ykur krgmoismtiko prkvibds. Nkw gkkb is
it; Ndrd mrd skcd ibdms ka wnmt dxedffdot eustkcdr sdrvied cdmos0
Cddtiog eustkcdrs oddbs Dxeddbiog pdkpfds dxpdetmtikos
Bdfigntiog tnd eustkcdr
Cmliog m gkkb airst icprdssiko
Gkiog tnd dxtrm cifd akr tnd eustkcdr
Xrkvibiog m airst efmss prkbuet mob sdrvied
Mff ka tndsd ibdms mrd gkkb ibdms. Jut akr yku io ykur krgmoismtiko it is vitmf tnmt yku
bisekvdr wnmt ykur eustkcdrs dxpdet, mob tndo aiob wmys ka cddtiog mob dxeddbiog
tnksd dxpdetmtikos.
Okw jd spdeiaie mjkut ykur kwo krgmoismtiko, kr kod tnmt yku mrd amcifimr witn. Wnmt
wkufb dxedffdot eustkcdr sdrvied fkkl fild tk kod ka ykur eustkcdrs; Writd bkwo tnrdd
wmys ka prkvibiog dxedffdot sdrvied tk ykur eustkcdrs.
=
:
5
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:5
Qidws ka sdrvied dxedffdoed
Ndrd mrd skcd quktds arkc pdkpfd wnk wkrl akr krgmoismtikos tnmt nmvd jddo
rdekgoisdb akr tnd nign fdvdf ka eustkcdr sdrvied tnmt tndy prkvibd. Dcpfkydds wdrd
msldb wnmt tndy tnkugnt dxedffdot eustkcdr sdrvied cdmos. Rnd quktds snkw nkw
eustkcdr sdrvied prkadssikomfs tniol. (Mff quktds arkc @knostko, :885).
]uktds arkc Airst Birdet dcpfkydds0
Gkkb sdrvied cdmos tnmt emffs gdt moswdrdb prkcptfy< eustkcdrs gdt tndir issudsbdmft witn ko kod emff wndrdvdr pkssijfd. Rndy gdt mo daaieidot sdrvied, tndy emotrust us tk emrry kut tndir iostruetikos ms mob wndo tndy rdquird tndc
Jy jdiog tndrd io tnd airst pfmed mob pieliog up tnd emffs quieldr tnmo moy ktndrkrgmoismtiko
]uktds arkc Unmogri-Fm Nktdfs dcpfkydds0
Wndo I cddt tndc, I givd tndc scifds. I grddt tndc witn aridobfiodss, witnsioedrity, mob nkspitmfity. I givd tndc m wmrc wdfekcd
Eustkcdrs dxpdet gkkb mob sicpfd sdrvieds witnkut aussiodss
Ia m eustkcdr eridb Wkw!!!, matdr nis kr ndr airst ticd tmstiog ka cy akkb, it wkufbjd tnd jdst. It wms jdykob nis kr ndr dxpdetmtiko. Akkb snkufb mfwmys fkkltdcptiog mob scdff grdmt
Wndo wd givd tndc ckrd tnmo tndy msldb akr, tnis wiff icprdss tndc
]uktds arkc Rdsek dcpfkydds0
Rnd akkb fkkls gkkb, tnd wmy tnmt it is sdt kut. Rnd ardsnodss is kjvikus
Ucifd mob jd aridobfy tkwmrbs tnd eustkcdrs
Gdodrmffy tndy mrd bdmft witn strmigntmwmy
Mfwmys givd tnd jdst sdrvied pkssijfd
Wdff, I mfwmys try tk jd pfdmsmot. I mfwmys try tk jd ms ndfpauf ms I pkssijfy emo
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:2
Jut wny snkufb wd prkvibd dxedffdot eustkcdr sdrvied; Xdrnmps wd snkufb `ust bk tnd
cioicuc. Ok! Ia yku mob ykur krgmoismtiko bk okt dxedf io eustkcdr sdrvied, tnd
eustkcdrs wiff gk dfsdwndrd.
Givd tnd eustkcdr m wmrc wdfekcd
=.1 Eustkcdr sdrvied trmosmetikos
Bdaioitiko
Eustkcdr sdrviedtrmosmetiko
M eustkcdr sdrvied trmosmetiko is m siogfd dxenmogd kaioakrcmtiko, prkbuet kr sdrvied jdtwddo m eustkcdrmob m sdrvied bdfivdrdr.
Ykur eustkcdrs fiol up witn yku tnrkugn eustkcdr trmosmetikos. Ykur krgmoismtiko emrrids
kut cmoy biaadrdot trmosmetikos witn eustkcdrs. Buriog mo iobivibumf trmosmetiko, tnd
eustkcdr cmy bk, akr dxmcpfd, kod ka tnd akffkwiog0
Zdqudst ioakrcmtiko arkc yku
Juy m sdrvied kr prkbuet
Cmld mo mgrddcdot witn yku
Fkg m ekcpfmiot
Jkkl mo mppkiotcdot
Zdturo mo itdc akr rdpmir
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:4
Ykur eustkcdrs akrc tndir kpioikos ka yku mob ykur krgmoismtiko buriog tndsd eustkcdr
sdrvied trmosmetikos. Rndy cmy gdt kpioikos arkc dfsdwndrd, suen ms arkc aridobs,
ekffdmguds mob rdfmtivds wnk nmvd bdmft witn yku, jut tndy wiff cmld tndir `ubgcdots
cmiofy ko tnd jmsis ka tndsd trmosmetikos. Rndrdakrd, yku nmvd tk gdt tndsd trmosmetikos
rignt! Rnd trmosmetiko snkufb jd akr tnd eustkcdr mo dmsy, pfdmsmot mob pksitivd
dxpdridoed. Mic tk prkvibd dxedffdot sdrvied buriog dvdry siogfd trmosmetiko.
=.7 Rnd sdrvied kaadr mob mbbdb sdrvied vmfud
Rnd metumf sdrvieds tnmt m eustkcdr is kaadrdb wndo nd kr snd ekosibdrs m purenmsd vmrids
arkc kod prkbuet tk moktndr. Rndy mfsk vmry arkc kod krgmoismtiko tk moktndr.
Rnd sdrvied kaadrdb jy m fuxury, aivd-stmr nktdf is ekosibdrmjfy ckrd tnmo tnmt kaadrdb jy m
jmsie jdb & jrdmlamst jusiodss. Rnd eustkcdr tmlds nis kr ndr enkied. Io tnd smcd wmy, m
eustkcdr dxpdets m cuen nigndr fdvdf ka sdrvied mt m nign-efmss rdstmurmot tnmo arkc m
jurgdr jmr!
Bdaioitiko
Udrvied Kaadr
M sdrvied kaadr bdaiods tnd dxtdot mob ficits ka tnd
eustkcdr sdrvied tnmt mo krgmoismtiko is kaadriog.
Xried mob tnd sdrvied kaadr
Rnd nigndr tnd pried ka tnd jmsie prkbuet kr sdrvied jdiog purenmsdb, tnd grdmtdr tnd
sdrvied kaadr tdobs tk jd. Rnis is okt mfwmys tnd emsd tnkugn. Akr dxmcpfd, ia yku juy mo
iodxpdosivd scmff emr yku dxpdet ckrd kr fdss tnd smcd fdvdf ka sdrvied ms ia yku nmb
jkugnt mo dxpdosivd, fuxury emr. Io gdodrmf tnkugn m nigndr pried tdobs tk cdmo tnmt tnd
krgmoismtiko emo maakrb tk prkvibd dxtrm sdrvieds.
Fkkl mt sicifmr prkbuets kaadrdb jy biaadrdot krgmoismtikos. Ms mo dxmcpfd, io tnd TL,
dvdrykod pmys tkwmrbs tnd ruooiog ka tnd Omtikomf Ndmftn Udrvied tnrkugn Omtikomf
Iosurmoed ekotrijutikos mob tmxds. Wndo yku jdekcd iff mob nmvd tk gk tk nkspitmf akr
trdmtcdot yku emo enkksd tk gk tk mo ONU nkspitmf. Kr, ia yku emo maakrb it, yku cmy
enkksd m privmtd nkspitmf. Rnis eksts ckrd. Yku pmy tnd nkspitmf adds kr cdbiemf
iosurmoed io mbbitiko tk tnd OI ekotrijutikos mob tmxds. Nkwdvdr, yku wiff dxpdet tk
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:1
rdedivd m jdttdr fdvdf ka sdrvied. Rnd sdrvied kaadr is grdmtdr jdemusd ka tnd nigndr pried
ka tnd prkbuet.
Ktndr krgmoismtikos mob tnd sdrvied kaadr
Ykur krgmoismtiko cignt enkksd tk icprkvd tnd sdrvied kaadr io krbdr tk wio ckrd jusiodss
(ia it is io ekcpdtitiko witn ktndr krgmoismtikos). Akr iostmoed Utmrjuels, tnd gfkjmf ekaadd
snkp, prkvibds m uoiqud sdrvied kaadr jy prkvibiog ckrd ekcakrtmjfd surrkuobiogs io mo
mtckspndrd tnmt doekurmgds eustkcdrs tk stmy fkogdr. Rndy bkot `ust briol ekaadd< tndy
do`ky m cuen wibdr dxpdridoed. Utmrjuels cmbd tnis sdrvied kaadr m sueedss.
Utmrjuels snkps io tnd Toitdb Utmtds mfsk prkvibd wirdfdss iotdrodt ekoodetikos. Eustkcdrs
witn m fmptkp ekcputdr dquippdb witn m suitmjfd Wiai wirdfdss ekoodetiko emo ekoodetup tk tnd iotdrodt tk endel tndir dcmifs mob sura tnd wdj. Rnis sdrvied iookvmtiko
dxtdobdb tnd Utmrjuelsh sdrvied kaadr.
RKX RIX
Bkot jd marmib ka cmliog suggdstikos tk ykur
cmomgdr yku mrd tnd kod wnk lokws jdst wnmt
tnd prkjfdcs mob skfutikos mrd!
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:7
Okw ekcpfdtd tnd odxt metivity.
Metivity
Dxtdob tnd sdrvied kaadr
Enkksd tnrdd wdff-lokwo krgmoismtikos. Akr dmen kod, tniol ka kod wmy ka dxtdobiog
tnd sdrvied kaadr, wnien cmy jdodait tnd jusiodss.
Omcd ka krgmoismtiko Nkw tnd sdrvied kaadr ekufb jd dxtdobdb
Okw bk tnd smcd akr ykur kwo krgmoismtiko
Omcd ka krgmoismtiko Nkw tnd sdrvied kaadr ekufb jd dxtdobdb
Moktndr wmy ka dosuriog tnmt m okt-akr-prkait krgmoismtiko is pdrakrciog wdff is tk fkkl mt
tnd mbbdb sdrvied vmfud tnmt it prkvibds tk its eustkcdrs. Fkkl mt tnis bdaioitiko ka mbbdb
sdrvied vmfud.
Bdaioitiko
Mbbdb sdrvied vmfud
Mbbdb sdrvied vmfud is tnd dxtrm, kvdr mob mjkvd tndjmsie prkbuet kr sdrvied prkvibdb, tnmt mo krgmoismtikokaadrs tk its eustkcdrs. Rnis mbbdb sdrvied vmfudrdprdsdots dxtrm sdrvied jdodaits tnmt emo trufy bdfignttnd eustkcdrs mob lddp tndc fkymf.
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:>
Mbbdb sdrvied vmfud
=.> Jdoencmrliog
Wnmtdvdr mo krgmoismtikos mics mrd, eustkcdr sdrvied is vdry icpkrtmot tk menidviog
tndc. Eustkcdr sdrvied emo donmoed rdputmtiko mob givd mbbdb sdrvied vmfud.
Jdoencmrliog snkufb jd usdb tk dosurd tnmt tnd fdvdf ka eustkcdr sdrvied is ms nign ms
pkssijfd.
Bdaioitiko
XdrakrcmoedJdoencmrliog
Xdrakrcmoed Jdoencmrliog is tnd prkedss ka tryiog tkrdmen tmrgdt fdvdfs ka pdrakrcmoed tnmt mrd menidvdb jytnd jdst krgmoismtikos. Rnd krgmoismtikos ekufb jd iotnd smcd sdetkr, kr moktndr sdetkr.
Jdoencmrliog is gkkb akr yku mob gkkb akr ykur eustkcdrs. Ia yku jdoencmrl ykur fdvdfs
ka eustkcdr sdrvied mgmiost ktndr krgmoismtikos (kr ktndr sdetkrs, kr dvdo ktndr ekuotrids)
yku wiff jd mwmrd ka tnd jdst prmetied. Yku wiff jd iospirdb tk ekpy dfdcdots ka tnmt jdst
prmetied tk ykur kwo situmtiko. Jdoencmrliog is okt sicpfy rdmeniog tnd smcd stmobmrb
tnmt ktndrs nmvd rdmendb. It is rdmffy mjkut rmisiog tnd fdvdf ka sdrvied tnmt yku prkvibd tk
tnd jdst pkssijfd. Ia yku emo bk tnmt tndo yku wiff bdfignt ykur eustkcdrs mob dstmjfisn m
rdputmtiko akr dxedffdoed.
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:9
Jdoencmrl mgmiost tnd jdst krgmoismtiko tnmt yku lokw ka. Rniol ka jusiodssds tnmt mrd
wdff lokwo akr tndir dxedffdot eustkcdr sdrvied. Okw try tk trmosadr tnmt dxedffdoed tk
ykur kwo krgmoismtiko. Rnis is nkw tk dxedf mt eustkcdr sdrvied jd biaadrdot mob
iookvmtivd. Rniol ka wmys ka bdfigntiog ykur eustkcdrs tnmt ok-kod dfsd nms tnkugnt ka.
Okw ekcpfdtd tnd odxt metivity.
Metivity
Emsd Utuby 0 Xdrakrcmoed jdoencmrliog
Fkkl mt tnis smcpfd emsd stuby arkc tnd emrd sdetkr. Zdmb tnd emsd stuby mob writd
ykur moswdrs io tnd spmeds prkvibdb.
Xrk-Emrd Nkcds
Xrk-Emrd is mo krgmoismtiko tnmt ruos =4 emrd nkcds akr dfbdrfy pdkpfd. It is m okt-akr-
prkait krgmoismtiko. It nms enmritmjfd stmtus. It is auobdb jy m oucjdr ka enmritids, pfus
skcd birdet bkomtikos arkc tnd pujfie.
Enrissid Efmrld is tnd Kpdrmtikos Cmomgdr akr Xrk-Emrd, mob snd wkrls mt Ndmb Kaaied.
Und kvdrsdds tnd cmomgdcdot ka dmen ka tnd =4 emrd nkcds, cmliog surd tndy prkvibd
tnd jdst pkssijfd fdvdf ka sdrvied tk tnd eustkcdrs. Enrissid usds pdrakrcmoed
jdoencmrliog tk sdt tmrgdts akr tnd emrd nkcd cmomgdrs. Und usds ioakrcmtiko prkvibdb
jy rdsdmrendrs io tnd emrd sdetkr, wnk prkvibd stmtisties ko m rmogd ka sdrvied fdvdfs io
TL emrd nkcds. Und usds tnd sdrvied fdvdfs ka tnd ekuotrys jdst emrd nkcds ms
pdrakrcmoed jdoencmrls. Io tnis wmy snd lokws tnmt, ia Xrk-Emrd nkcds menidvd tndir
tmrgdts tndy wiff jd skcd ka tnd jdst nkcds io tnd wnkfd ekuotry.
Kod sdrvied tnmt snd wmots tk icprkvd is nkw tnd stmaa io tnd nkcds rdspkob tk rdqudsts
arkc tnd rdfmtivds ka tnd dfbdrfy pmtidots. Enrissid nms sdt tnd akffkwiog tmrgdts akr tnd
ydmr mndmb. Emrd nkcd cmomgdrs cust bk wnmtdvdr is oddbdb tk try tk cddt tndsd
tmrgdts.
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
58
Xdrakrcmoed mic JdoencmrlEurrdot Xrk-Emrd aigurd
Xrk-Emrdtmrgdt
= Rk ioakrc rdfmtivds quielfy ka moyenmogd io tnd pmtidots ekobitiko
5 nkurs 7.4 nkurs 5 nkurs
: Rk ioerdmsd tnd cmxicuc visitiognkurs pdr wddl
:8 nkurs > nkurs =4 nkurs
5 Rk rdbued tnd mvdrmgd ticd tkrdspkob tk m tdfdpnkod cdssmgd
24 cioutds :.4 nkurs = nkur
]udstikos Ykur moswdrs
Wnmt cignt tnd Xrk-Emrd nkcdcmomgdrs oddb tk bk tk menidvdRmrgdt =;
Ia tnd nkcds menidvd Rmrgdt :, wnmtwiff tnd eustkcdrs tniol ka tnis;
Wnmt prkjfdcs cignt tnd cmomgdrs mobstmaa ekcd merkss io tryiog tk menidvdRmrgdt 5;
Bk yku tniol mff tmrgdts emo jdcdmsurdb ms oucjdrs, fild tnd kodsmjkvd; Ia okt, wnmt ktndr liobs katmrgdts emo jd sdt;
Nkw ekufb Enrissid aiob kut tnd gdodrmffdvdf ka eustkcdr smtisametiko witndmen ka tnd Xrk-Emrd nkcds;
=.9 Cdmsuriog sdrvied stmobmrbs
Rk jdoencmrl mgmiost ktndrs yku oddb tk cdmsurd ykur kwo pdrakrcmoed. Rniol ka wmys
ka bkiog tnmt. Yku cmy nmvd qudstikoomirds kr ktndr cdtnkbs ka gdttiog addbjmel. Ndrd
mrd skcd ibdms ko nkw tk usd sdrvied stmobmrbs0
Tsd eustkcdr smtisametiko qudstikoomirds
Momfysd ykur qudstikoomirds mob bk skcdtniog witn tnd rdsufts. Metiko pfmo ykur
icprkvdcdots, sk tnmt ykur eustkcdr addbjmel is usdb tk cmld m biaadrdoed
Lddp trmel ka ykur pdrakrcmoed (tnmt is ykur kwo mob ykur tdmcs pdrakrcmoed)
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
5=
Xujfisn tnd rdsufts ka ykur pdrakrcmoed cdmsurdcdot cmld dmsy tk uobdrstmob
grmpns mob put tndc up ko oktied jkmrbs fdt dvdrykod lokw nkw yku mrd bkiog mob
nkw yku emo icprkvd
Unkw ykur rdsufts tk ykur eustkcdrs - tndy mrd iotdrdstdb io nkw yku mrd bkiog
Unkw ykur rdsufts tk ykur ktndr stmldnkfbdrs cmomgdrs, snmrdnkfbdrs, birdetkrs,
suppfidrs, mob dvdrykod dfsd wnk is iotdrdstdb io tnd sueedss ka ykur krgmoismtiko
Rrmel icprkvdcdots kvdr ticd put up ko tnd oktied jkmrb m grmpn snkwiog prkgrdss
mgmiost pfmoodb icprkvdcdots
=.=8 Ckcdots ka trutn
Io bdmfiogs witn eustkcdrs tndrd mrd ckcdots ka trutn. Ndrd is m bdaioitiko0
Bdaioitiko
Ckcdot ka Rrutn
M ckcdot ka trutn is m eritiemffy icpkrtmot pkiot io ticdwndo m eustkcdr akrcs mo kpioiko mjkut tndkrgmoismtikos fdvdf ka sdrvied. Mt m ckcdot ka trutntnd eustkcdr wiff ditndr bdeibd tk stmy fkymf tk tndkrgmoismtiko, kr gk dfsdwndrd, pdrnmps tk m ekcpdtitkr.
Ndrd mrd skcd dxmcpfds ka ckcdots ka trutn. Utuby tndc jdakrd yku tmelfd tnd metivity
tnmt akffkws.
Metivity
Ckcdots ka trutn
Krgmoismtiko M ckcdot ka trutn
M pmelmgd nkfibmy ekcpmoy
Rnd pkiot wndo tnd eustkcdr fkgs iotk tndekcpmoys wdjsitd. Rnd pktdotimf eustkcdr
wiff ckvd kotk moktndr sitd uofdss tnis kodsddcs dmsy tk usd.
M supdrstkrd
Rnd pkiot wndo tnd snkppdr msls mo mssistmotakr ndfp io aiobiog m prkbuet. Rnd mssistmotoddbs gkkb prkbuet lokwfdbgd ia okt, tndckcdot ka trutn is okt m gkkb kod!
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
5:
Io tnd odxt metivity yku gdt tnd enmoed tk tniol mjkut tnd ckcdots ka trutn tnmt yku nmvd
dxpdridoedb ms m eustkcdr.
Metivity
Ckcdots ka trutn akr yku ms m eustkcdr
Zdcdcjdr m situmtiko wndo yku wdrd m eustkcdr. Xdrnmps it wms io m rdstmurmot, m
pujfie nkusd kr nktdf. Rniol ka tnrdd ckcdots ka trutn tnmt cmbd m jig icprdssiko ko
ykur vidw ka tnd krgmoismtikos eustkcdr sdrvied. (Rndy ekufb jd pksitivd kr odgmtivd).
=
:
5
Yku uobdrstmob wnmt ckcdots ka trutn mrd. Rndy emo jd biaadrdot akr dvdry pdrsko mob
dvdry krgmoismtiko. Wnmt yku emo jd surd ka, tnkugn, is tnmt tnd eustkcdrs ka ykur
krgmoismtiko bk nmvd tndir kwo ckcdots ka trutn. Io tnd odxt metivity yku wiff jd mjfd tk
ibdotiay skcd ckcdots ka trutn io ykur kwo krgmoismtiko, kr kod tnmt yku mrd amcifimr
witn.
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
55
Metivity
Ckcdots ka trutn io ykur krgmoismtiko
Okw aiob tnrdd ckcdots ka trutn akr ykur kwo krgmoismtiko. Jridafy dxpfmio dmen kod.
Cy krgmoismtiko 5 ckcdots ka trutn
=
:
5
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
52
=.== Udfa-mssdsscdot
Ckbufd = Udfa-mssdsscdot
Io dmen emsd tiel tnd moswdr tnmt jdst aits tnd qudstiko.
Ucifiog mt tnd eustkcdr M
Rnd addfiog ka jdiog nmppy witn tndsdrvied prkvibdb
J
= Eustkcdr smtisametiko is0
Aiffiog io tnd smtisametikoqudstikoomird E
Unkwiog tndc tnd odw jrkenurd M
Nmobfiog tndir ekcpfmiots J
: Yku emo gdt addbjmel arkcykur eustkcdrs jy0
Rmliog tndir pmycdot E
Endel sdrvied givdo mgmiost edrtmioeritdrim
M
Mrd mff juydrs ka prkbuets J
5 Cystdry snkppdrs0
Mrd eustkcdrs wnk juy ko icpufsd E
Rdff tndc mff mjkut ykur prkbuets mobsdrvieds
M
Zdmb tnd odwspmpdrs J
2 M gkkb wmy kauobdrstmobiog wnmteustkcdrs dxpdet is tk0
Xut ykursdfa io tnd eustkcdrs snkds E
Rnd cmomgdr emrrids kut ykurmpprmismf
M
Eustkcdrs akrc mo kpioiko mjkutykur fdvdf ka sdrvied
J
4 Ckcdots ka trutn mrd wndo0
Rnd ekcpmoy nms aiomoeimf prkjfdcs E
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
54
=.=: Fdmroiog fkg
Okw ekcpfdtd ykur fdmroiog fkg.
Metivity
Fdmroiog fkg akr Ckbufd =
Mbb itdcs tk ykur fdmroiog fkg. Wndo yku gdt tk tnd dob ka tnd prkgrmccd yku wiff
oddb tk rdaiod tndsd itdcs tk prkbued m efdmr metiko pfmo.
Wnmt I nmvd fdmrodb
=
:
5
2
4
Metikos pfmoodb Rmrgdt bmtd
=
:
5
2
4
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
51
Ckbufd succmry
Wdff bkod io tnis Ckbufd yku nmvd fdmrodb mjkut tnd jmsie cdmoiogs mob
ekoedpts ka eustkcdr sdrvied. Yku nmvd ibdotiaidb wnmt eustkcdr sdrvied
cdmos, mob yku nmvd bisekvdrdb wnmt eustkcdrs dxpdet io m vmridty ka
krgmoismtikos. Ckcdots ka trutn mrd icpkrtmot jdemusd tndy ndfp eustkcdrs tk
`ubgd ykur krgmoismtiko. Rndrd is m efdmr biaadrdoed jdtwddo gkkb mob pkkr
eustkcdr sdrvied mob yku nmvd sddo skcd dxmcpfds ka dxedffdot sdrvied arkc
vdry sueedssauf krgmoismtikos. Jdoencmrliog is usdb tk fdmro jdst prmetied
arkc, kr snmrd it witn ktndr krgmoismtikos. Rndsd cignt jd sicifmr krgmoismtikos
kr vdry biaadrdot kods tk ykur kwo.
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:88
Moswdrs tk Udfa-Mssdsscdots
Ckbufd = Udfa-Mssdsscdot0 Jmsie Ekoedpts ka Eustkcdr Udrvied
= J : J 5 M 2 E 4 J
Ckbufd : Udfa-Mssdsscdot0 Bdvdfkpiog Zdfmtikosnips witn Ykur Eustkcdrs
= M : J 5 E 2 E 4 M
Ckbufd 5 Udfa-Mssdsscdot0 Eustkcdr Udrvied io Biaadrdot Krgmoismtikos
= J : E 5 M 2 E 4 M
Ckbufd 2 Udfa-Mssdsscdot0 Cmten Admturds mob Jdodaits
= J : E 5 J 2 M 4 J
Ckbufd 4 Udfa-Mssdsscdot0 Ekccuoiemtd Daadetivdfy
= J : J 5 M 2 E 4 J
Ckbufd 1 Udfa-Mssdsscdot0 Bdfivdr Udrvied Dxedffdoed Rnrkugn Rdmcwkrl
= E : J 5 E 2 J 4 M
Ckbufd 7 Udfa-Mssdsscdot0 Uystdcs akr Bdfivdriog Udrvied Dxedffdoed
= J : M 5 J 2 M 4 E
Ckbufd > Udfa-Mssdsscdot0 Fmws mob Ekbds ka Xrmetied
= M : E 5 M 2 E 4 E
Ckbufd 9 Udfa-Mssdsscdot0 Rnd Yku Ametkr
= M : E 5 M 2 E 4 M
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:8=
U/OQ] Lokwfdbgd Cmtrix
Rnis cmtrix snkws tnd wndrd tnd lokwfdbgd mob uobdrstmobiog rdquirdcdots ka tnd T.L.s
Fdvdf : OKU akr Eustkcdr Udrvied mrd ekvdrdb io tnis Jdst Xrmetied Guibd.
U/OQ] Lokwfdbgd Cmtrix
Rnis cmtrix snkws wndrd tk aiob tnd lokwfdbgd itdcs ka dmen U/OQ] Toit io tnis Jdst
Xrmetied Guibd.
Toit = Xrdpmrd ykursdfa tk bdfivdr gkkb eustkcdr sdrvied
Lokwfdbgd itdc Udetiko
=m wnmt tnd krgmoismtiko bkds 5.: 2.:
=j wnmt sdrvieds kr prkbuets tnd krgmoismtiko prkvibds=.7 2.:
2.5
=e wnmt tnd ldy admturds ka tnd krgmoismtikos sdrvieds kr prkbuets mrd 2.5
=b wnmt tnd ldy jdodaits ka tnd krgmoismtikos sdrvieds kr prkbuets mrd 2.5
=d wnmt tnd strueturd ka tnd krgmoismtiko is :.2
=a wnmt m eustkcdr is :.:
=g wnk tnd krgmoismtikos eustkcdrs mrd 2.5=n wnmt juifbiog mo krgmoismtikos rdputmtiko cdmos :.5
=i wnmt emo bmcmgd mo krgmoismtikos rdputmtiko :.4
=` wnmt eustkcdr sdrvied is =.:
=lnkw eustkcdr smtisametiko bdpdobs ko eustkcdr dxpdetmtikos mob sdrviedbdfivdry
=.2
=f nkw eustkcdr sdrvied maadets tnd sueedss ka tnd krgmoismtiko :.1
=c tnd ldy eustkcdr sdrvied rdquirdcdots ka tnd `kj :.2
=onkw ekcpmoy prkedburds ekotrijutd tk ekosistdot mob rdfimjfd eustkcdrsdrvied
7.5
=k tnd liobs ka ioakrcmtiko tnd krgmoismtiko lddps mjkut its eustkcdrs >.2
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:8:
Toit 4 Xrkvibd eustkcdr sdrvied witnio tnd rufds
Lokwfdbgd itdc Udetiko
4m krgmoismtikomf prkedburds tnmt rdfmtd tk ykur `kj >.: >.==
4j ficits ka wnmt yku mrd mffkwdb tk bk >.:
4e wnmt cignt dobmogdr eustkcdrs kr tndir prkpdrty >.7
4b wnmt ndmftn mob smadty risls mob nmzmrbs cignt jd amedb jy ykur eustkcdrs >.7
4d wny it is icpkrtmot tk rdspdet eustkcdr mob krgmoismtiko ekoaibdotimfity >.2
4a tnd cmio rdgufmtikos tnmt mppfy tk ykur `kj >.:
4g
tnd cmio tniogs yku cust bk mob okt bk io ykur `kj uobdr fmws ekvdriog0 dqumf kppkrtuoitids bismjifity bisericiomtiko bmtm prktdetiko ndmftn mob smadty
dcpfkycdot rdspkosijifity mob rignts ekosucdr prktdetiko
2.4>.1>.2>.7
>.:>.5
4ntnd sdeurity mrrmogdcdots ka ykur krgmoismtiko mob nkw tndy mppfy tk ykur`kj rkfd
>.7
Toit 9 Givd eustkcdrs m pksitivd icprdssiko ka ykursdfa mob ykur krgmoismtiko
Lokwfdbgd itdc Udetiko
9m ykur krgmoismtikos stmobmrbs akr mppdmrmoed mob jdnmvikur4.1 4.>
9.59j
ykur krgmoismtikos guibdfiods akr nkw tk rdekgoisd wnmt ykur eustkcdrwmots mob rdspkob mpprkprimtdfy
2.5
9eykur krgmoismtikos rufds mob prkedburds rdgmrbiog tnd cdtnkbs kaekccuoiemtiko yku usd
4.5 4.24.9 4.=8
9b nkw tk rdekgoisd wndo m eustkcdr is mogry kr ekoausdb4.2 9.5
9.4
9dykur krgmoismtikos stmobmrbs akr ticdfiodss io rdspkobiog tk eustkcdrqudstikos mob rdqudsts akr ioakrcmtiko
=.9 2.2>.2
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:85
Toit =8 Xrkcktd mbbitikomf sdrvieds kr prkbuets tk eustkcdrs
Lokwfdbgd itdc Udetiko
=8m ykur krgmoismtikos prkedburds mob systdcs akr doekurmgiog tnd usd kambbitikomf sdrvieds kr prkbuets 2.1
=8j nkw tnd usd ka mbbitikomf sdrvieds kr prkbuets wiff jdodait ykur eustkcdrs 2.1
=8enkw ykur eustkcdrs usd ka mbbitikomf sdrvieds kr prkbuets wiff jdodait ykurkrgmoismtiko
2.1
=8b tnd cmio ametkrs tnmt ioafudoed eustkcdrs tk usd ykur sdrvieds kr prkbuets :.2 2.1
=8dnkw tk iotrkbued mbbitikomf sdrvieds kr prkbuets tk eustkcdrs kutfioiog tndirjdodaits, kvdrekciog rdsdrvmtikos mob mgrddiog tk prkvibd tnd mbbitikomfsdrvieds kr prkbuets
2.1
=8ankw tk givd mpprkprimtd, jmfmoedb ioakrcmtiko tk eustkcdrs mjkut sdrviedskr prkbuets
2.5 2.1
Toit == Xrkedss eustkcdr sdrvied ioakrcmtiko
Lokwfdbgd itdc Udetiko
==mykur krgmoismtikos prkedburds mob guibdfiods akr ekffdetiog, rdtridviog mobsuppfyiog eustkcdr sdrvied ioakrcmtiko
7.== >.2
==j nkw tk ekffdet eustkcdr sdrvied ioakrcmtiko daaieidotfy mob daadetivdfy 7.==
==e nkw tk kpdrmtd tnd eustkcdr sdrvied ioakrcmtiko stkrmgd systdc 7.==
==bwny prkedssiog eustkcdr sdrvied ioakrcmtiko ekrrdetfy cmlds mo icpkrtmotekotrijutiko tk daadetivd eustkcdr sdrvied
7.==
==d tnd icpkrtmoed ka mttdotiko tk bdtmif wndo prkedssiog eustkcdr sdrviedioakrcmtiko 7.==
==a fdgmf mob rdgufmtkry rdstrietikos ko tnd stkrmgd ka bmtm >.2
Toit =: Fivd up tk tnd eustkcdr sdrvied prkcisd
Lokwfdbgd itdc Udetiko
=:m
tnd ldy admturds, ckcdots ka trutn (tnksd pkiots io tnd eustkcdr sdrviedprkedss tnmt nmvd tnd ckst icpmet ko tnd eustkcdr dxpdridoed) mobeustkcdr dxpdridoeds tnmt bdaiod tnd krgmoismtikos sdrvied kaadr, visiko mobprkcisd
5.: =.=8
=:jwmys io wnien stmaa emo ekotrijutd tk ekccuoiemtiog tnd sdrvied visiko krprkcisd tk eustkcdrs
:.2
=:esmfds, cmrldtiog mob/kr pujfie rdfmtikos rdmskos akr bdaioiog m sdrvied kaadr,visiko mob prkcisd
:.2
=:bnkw wkrbs emo jd usdb mob mbmptdb tk rdafdet m bdaiodb sdrvied kaadr, visikomob prkcisd
2.2
=:dnkw metikos emo jd usdb mob mbmptdb tk rdafdet m bdaiodb sdrvied kaadr,visiko mob prkcisd
2.2
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:82
Toit =5 Cmld eustkcdr sdrvied pdrskomf
Lokwfdbgd itdc Udetiko
=5m nkw usd ka ykur eustkcdrs omcd cmlds sdrvied ckrd pdrskomf :.2 2.1
=5j pdrskomfity typds mob tndir rdedptivdodss tk pdrskomfisdb sdrvieds 4.> 9.5
=5etypds ka pdrskomf ioakrcmtiko mjkut eustkcdrs tnmt snkufb mob snkufb okt jdldpt ko rdekrb
>.2
=5badmturds ka pdrskomf sdrvied tnmt mrd ckst mpprdeimtdb jy eustkcdrs witniobivibumf oddbs
2.4
=5djkby fmogumgd mob mpprkmends tk ekccuoiemtiko tnmt mrd gdodrmffyiotdrprdtdb ms kpdo
4.4
=5aykur krgmoismtikos guibdfiods ko metikos tnmt mrd pdrcissijfd kutsibd ka tndokrcmf rkutiods mob prkedburds
>.: >.==
=5gykur kwo prdadrdoeds mob ekcakrt fdvdfs rdfmtiog tk nkw yku mrd wiffiog mobmjfd tk pdrskomfisd sdrvied
4.> 9.59.7
Toit =2 Gk tnd dxtrm cifd io eustkcdr sdrvied
Lokwfdbgd itdc Udetiko
=2m ykur krgmoismtikos sdrvied kaadr =.7
=2j nkw eustkcdrs akrc dxpdetmtikos ka tnd sdrvied tndy wiff rdedivd =.2
=2ewnmt typds ka sdrvied metiko ckst eustkcdrs wiff sdd ms mbbiog vmfud tk tndeustkcdr sdrvied tndy nmvd mfrdmby nmb
=.7
=2b
ykur krgmoismtikos rufds mob prkedburds tnmt bdtdrciod ykur mutnkrity tk gk
tnd dxtrm cifd >.: >.==
=2drdfdvmot fdgisfmtiko mob rdgufmtiko tnmt icpmet ko ykur arddbkc tk gk tnddxtrm cifd
>.: >.==
=2ankw ykur krgmoismtiko rdedivds eustkcdr sdrvied addbjmel ko tnd typds kaeustkcdr dxpdridoed tnmt nms icprdssdb tndc
=.9 7.7
=2g ykur krgmoismtikos prkedburds akr cmliog enmogds io its sdrvied kaadr 7.1
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:84
Toit =4 Bdmf witn eustkcdrs io writiog kr usiog IER
Lokwfdbgd itdc Udetiko
=4m tnd icpkrtmoed ka usiog efdmr mob ekoeisd fmogumgd 4.:
=4jtnd mbbitikomf sigoiaiemoed mob pktdotimf risls iovkfvdb io ekccittiog mekccuoiemtiko tk m pdrcmodot rdekrb akrcmt
>.2
=4etnd daadets ka styfd mob tkod ko tnd rdmbdr ka m writtdo kr IERekccuoiemtiko
4.=8
=4btnd icpkrtmoed ka mbmptiog ykur fmogumgd tk cddt tnd oddbs ka eustkcdrswnk cmy aiob tnd ekccuoiemtiko nmrb tk uobdrstmob
4.=8 7.==>.1
=4dykur krgmoismtikos guibdfiods mob prkedburds rdfmtiog tk writtdoekccuoiemtiko mob tnd usd ka IER tk ekccuoiemtd
4.=8 >.2
=4ankw tk kpdrmtd dquipcdot usdb akr prkbueiog mob sdobiog writtdo kr IERekccuoiemtikos
7.==
=4gtnd icpkrtmoed ka lddpiog ykur eustkcdr ioakrcdb ia tndrd is fildfy tk jd moybdfmy io rdspkobiog tk m ekccuoiemtiko
7.> 7.==
=4ntnd risls msskeimtdb witn tnd ekoaibdotimfity ka writtdo kr IERekccuoiemtikos
>.2
Toit =1 Bdmf witn eustkcdrs amed tk amed
Lokwfdbgd itdc Udetiko
=1mtnd icpkrtmoed ka spdmliog efdmrfy mob sfkwfy wndo bdmfiog witn m eustkcdramed tk amed
4.2
=1jtnd icpkrtmoed ka tmliog tnd ticd tk fistdo emrdauffy tk wnmt tnd eustkcdr is
smyiog4.2
=1eykur krgmoismtikos prkedburds tnmt icpmet ko tnd wmy yku mrd mjfd tk bdmfwitn ykur eustkcdrs amed tk amed
4.2
=1b tnd admturds mob jdodaits ka ykur krgmoismtikos sdrvieds kr prkbuets 2.5
=1dykur krgmoismtikos sdrvied kaadr mob nkw it maadets tnd wmy yku bdmf witneustkcdrs amed tk amed
=.7 4.2
=1atnd prioeipfds ka jkby fmogumgd tnmt domjfd yku tk iotdrprdt eustkcdraddfiogs witnkut vdrjmf ekccuoiemtiko
4.4
=1gnkw iobivibumf trmosmetikos jdtwddo pdkpfd emo jd uobdrstkkb jy usiog mjdnmvikurmf ckbdf suen ms trmosmetikomf momfysis
4.>
=1nwny tnd dxpdetmtikos mob jdnmvikur ka iobivibumf eustkcdrs wiff bdcmobbiaadrdot rdspkosds tk erdmtd rmppkrt mob menidvd eustkcdr smtisametiko
4.>
=1i tnd mgrddb mob rdekgoisdb sdetkr euds io eustkcdr jdnmvikur tnmt iobiemtdtnmt ykur eustkcdr dxpdets m pmrtieufmr metiko jy yku 4.2 4.44.7 >.==
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:81
Toit =7 Bdmf witn eustkcdrs jy tdfdpnkod
Lokwfdbgd itdc Udetiko
=7m tnd icpkrtmoed ka spdmliog efdmrfy mob sfkwfy wndo bdmfiog witn eustkcdrsjy tdfdpnkod
4.9
=7jtnd daadets ka scifiog mob ktndr ameimf dxprdssikos tnmt emo jd bdtdetdb jyskcdjkby fistdoiog tk yku ko tnd tdfdpnkod
4.9
=7etnd icpkrtmoed ka mbmptiog ykur spdden tk cddt tnd oddbs ka eustkcdrswnk cmy aiob ykur fmogumgd kr meedot nmrb tk uobdrstmob
4.9
=7bykur krgmoismtikos guibdfiods mob prkedburds akr tnd usd ka tdfdpnkoddquipcdot
4.9
=7dykur krgmoismtikos guibdfiods mob prkedburds akr wnmt snkufb jd smibburiog tdfdpnkod ekovdrsmtikos witn eustkcdrs
4.9
=7a wnmt bdtmifs snkufb jd ioefubdb ia tmliog m cdssmgd akr m ekffdmgud 4.9
=7g nkw tk kpdrmtd tnd krgmoismtikos tdfdpnkod dquipcdot 4.9
=7n tnd icpkrtmoed ka lddpiog ykur eustkcdr ioakrcdb ia tndy mrd ko nkfbburiog m emff
4.9
=7i tnd icpkrtmoed ka okt tmfliog kvdr mo kpdo tdfdpnkod 4.9
=7` ykur krgmoismtikos guibdfiods akr nmobfiog mjusivd emffs 4.9
Toit := Bdfivdr rdfimjfd eustkcdr sdrvied
Lokwfdbgd itdc Udetiko
:=m ykur krgmoismtikos prkedburds mob systdcs akr bdfivdriog eustkcdr sdrvied >.: >.==
:=j cdtnkbs kr systdcs akr cdmsuriog mo krgmoismtikos daadetivdodss iobdfivdriog eustkcdr sdrvied
=.9 7.7
:=e ykur krgmoismtikos prkedburds mob systdcs akr endeliog sdrvied bdfivdry :.2 7.7
:=b ykur krgmoismtikos rdquirdcdots akr ndmftn mob smadty io ykur mrdm ka wkrl >.7
Toit :: Bdfivdr eustkcdr sdrvied ko ykur eustkcdrs prdcisds
Lokwfdbgd itdc Udetiko
::m
tnd icpkrtmoed ka sdositivity tk pdkpfds addfiogs mjkut tndir kwo prdcisds
mob pkssdssikos >.7
::jtnd rdgufmtkry mob fdgmf rdstrietikos ko wnmt yku emo mob emookt bk io mffmspdets ka ykur wkrl
>.: >.7
::e tnd iosurmoed icpfiemtikos ka wkrliog ko ykur eustkcdrs prdcisds >.7
::btnd krgmoismtikomf prkedburds yku wkufb tmld ia moy meeibdotmf bmcmgd isioeurrdb jy yku ko ykur eustkcdrs prdcisds
>.7
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:87
Toit :5 Zdekgoisd bivdrsity wndo bdfivdriog eustkcdr sdrvied
Lokwfdbgd itdc Udetiko
:5m tnd icpkrtmoed ka rdekgoisiog bivdrsity io rdfmtiko tk mgd, bismjifity, omtikomfkrigio, rdfigiko, sdxumf kridotmtiko, vmfuds, dtnoie eufturd, dbuemtiko,fiadstyfd, jdfidas, pnysiemf mppdmrmoed, skeimf efmss mob dekokcie stmtus
2.4 >.1
:5jrdmskos wny ekosibdrmtiko ka bivdrsity mob ioefusiko issuds maadet eustkcdrsdrvied
2.4
:5ekrgmoismtikomf guibdfiods tk cmld eustkcdr sdrvied ioefusivd akr bivdrsdgrkups ka eustkcdrs
2.4 >.1
:5b fdgmf usd mob cdmoiog ka tnd wkrb rdmskomjfd >.1
:5d nkw tk kjsdrvd mob iotdrprdt oko-vdrjmf efuds 2.4
:5ankw tk fistdo metivdfy akr efuds mjkut ykur eustkcdrs dxpdetmtikos moboddbs
4.4 4.7
:5gtdenoiquds akr kjtmioiog mbbitikomf ioakrcmtiko arkc eustkcdrs tnrkugn
tmetauf mob rdspdetauf qudstikos
2.4 4.2
4.7:5n
jdnmvikur tnmt cignt emusd kaadoed tk spdeiaie grkups ka pdkpfd tk wnkc ykurdgufmrfy prkvibd eustkcdr sdrvied
2.4 >.1
:5inkw tk icprdss spdeiaie grkups ka pdkpfd tk wnkc yku rdgufmrfy prkvibdeustkcdr sdrvied
2.4 >.1
Toit 1 Zdekgoisd mob bdmf witn eustkcdr qudrids, rdqudsts mob prkjfdcs
Lokwfdbgd itdc Udetiko
1m wnk io tnd krgmoismtiko is mjfd tk givd ndfp mob ioakrcmtiko 2.:
1j ficits ka wnmt tndy mrd mffkwdb tk bk >.: >.==
1e wnmt prkadssikomf jdnmvikur is 9.:
1b nkw tk spdml tk pdkpfd wnk mrd bissmtisaidb4.> 7.99.5 9.4
1d nkw tk bdmf witn biaaieuft pdkpfd 4.> 7.9
1g wnmt eustkcdrs okrcmffy dxpdet =.2 7.2
1n nkw tk rdekgoisd m prkjfdc arkc wnmt m eustkcdr smys kr bkds 4.7 9.5
1i wnmt liobs ka jdnmvikurs/metikos wkufb cmld situmtikos wkrsd 4.> 9.5
1`tnd krgmoismtikomf prkedburds yku cust akffkw wndo yku bdmf witn prkjfdcskr ekcpfmiots
7.7 7.>
1l uobdrstmob tnd typds ka jdnmvikur tnmt cmlds m prkjfdc wkrsd4.> 9.5
9.4
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:8>
Toit 5= Zdskfvd eustkcdr sdrvied prkjfdcs
Lokwfdbgd itdc Udetiko
5=m krgmoismtikomf prkedburds mob systdcs akr bdmfiog witn eustkcdr sdrviedprkjfdcs
7.>
5=j nkw tk bdausd pktdotimffy strdssauf situmtikos4.> 7.>
9.4
5=e nkw tk odgktimtd 4.> 7.>
5=b tnd ficitmtikos ka wnmt yku emo kaadr ykur eustkcdr 7.>
Toit 51 Bdvdfkp eustkcdr rdfmtikosnips
Lokwfdbgd itdc Udetiko
51m tnd icpkrtmoed ka eustkcdr rdtdotiko :.5 :.4
51j nkw ykur kwo jdnmvikur maadets tnd jdnmvikur ka tnd eustkcdr 4.>
51e nkw tk jdnmvd mssdrtivdfy mob prkadssikomffy mt mff ticds 9.4
51b nkw tk bdausd pktdotimffy strdssauf situmtikos4.> 7.>
9.4
51d tnd ficitmtikos ka tnd sdrvied kaadr =.7 5.5
51a nkw eustkcdr dxpdetmtikos cmy enmogd ms tndy bdmf witn ykur krgmoismtiko :.4
51gtnd ekst mob rdskured icpfiemtikos ka mo dxtdosiko ka tnd sdrvied kaadr tkcddt kr dxeddb eustkcdr dxpdetmtikos
:.4 2.1
51ntnd ekst icpfiemtikos ka jriogiog io odw eustkcdrs ms kppksdb tk rdtmioiog
dxistiog eustkcdrs
:.4
51i wnk tk rdadr tk wndo ekosibdriog moy vmrimtiko tk tnd sdrvied kaadr 2.1 >.:
Toit 57 Uuppkrt eustkcdr sdrvied icprkvdcdots
Lokwfdbgd itdc Udetiko
57m nkw eustkcdr dxpdridoed is ioafudoedb jy tnd wmy sdrvied is bdfivdrdb =.2 :.4
57j nkw eustkcdr addbjmel is kjtmiodb =.9 7.7
57enkw tk wkrl witn ktndrs tk ibdotiay mob suppkrt enmogd io tnd wmy sdrvied is
bdfivdrdb
7.2 7.1
7.7
57bwny it is icpkrtmot tk givd m pksitivd icprdssiko tk ykur eustkcdr mjkut tndenmogds cmbd jy ykur krgmoismtiko dvdo ia yku bismgrdd witn tndc
4.: 9.19.9
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:89
Toit 5> Bdvdfkp pdrskomf pdrakrcmoed tnrkugn bdfivdriog eustkcdr sdrvied
Lokwfdbgd itdc Udetiko
5>m ykur krgmoismtikos systdcs mob prkedburds akr bdvdfkpiog pdrskomfpdrakrcmoed io eustkcdr sdrvied 9.:
5>j nkw ykur jdnmvikur nms mo daadet ko tnd jdnmvikur ka ktndrs 1.2 9.:
5>enkw daadetivd fdmroiog bdpdobs ko m prkedss ka pfmooiog, bkiog mobrdvidwiog
:.2
5>b nkw tk rdvidw daadetivdfy ykur pdrskomf strdogtns mob bdvdfkpcdot oddbs 9.>
5>dnkw tk put tkgdtndr m pdrskomf bdvdfkpcdot pfmo tnmt wiff juifb ko ykurstrdogtns mob kvdrekcd ykur wdmlodssds io mrdms tnmt mrd icpkrtmot tkeustkcdr sdrvied
Fdmroiogfkgs + 9.>
5>a nkw tk meedss skureds ka ioakrcmtiko mob suppkrt akr ykur fdmroiog 9.>
5>g nkw tk kjtmio usdauf mob ekostruetivd pdrskomf addbjmel arkc ktndrs1.4 1.1
9.>
5>n nkw tk rdspkob pksitivdfy tk pdrskomf addbjmel 9.: 9.59.7 9.>
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:=8
Zdadrdoeds
Rdxts
Mrcistdmb, E., Jdmcisn, O. mob Lidfy, @., :88=, Dcdrgiog sliffs akr m enmogiog dekokcy0Dvkfutiko ka tnd Eustkcdr Udrvied Xrkadssikomf, Iostitutd ka Eustkcdr Udrvied.
Jmrfkw, O., :88=, Jmttdrids Ioefubdb!0 Erdmtiog Fdgdobmry Udrvied, Zmobkc Nkusd JusiodssJkkls
Jdrod, D., :882, Gmcds Xdkpfd Xfmy0 Rnd Xsyenkfkgy ka Nucmo Zdfmtikosnips, XdoguioJkkls Ftb
Ekbfiog, U., =99>, Jdoencmrliog, Gkwdr
Iostitutd ka Eustkcdr Udrvied, :881, Omtikomf Keeupmtikomf Utmobmrbs io Eustkcdr Udrvied:881,Iostitutd ka Eustkcdr Udrvied
@knostko, Z., :88=, Udrvied Dxedffdoed 3 Zdputmtiko 3 Xrkait, Iostitutd ka Eustkcdr Udrvied
@knostko, Z., :885, Bdfivdriog Udrvied Dxedffdoed0 Rnd Qidw arkc tnd Arkot Fiod, Iostitutdka Eustkcdr Udrvied
Ucitn, U. mob Wnddfdr, @., :88:, Cmomgiog tnd Eustkcdr Dxpdridoed0 Ruroiog Eustkcdrsiotk Mbvkemtds, Aiomoeimf Ricds Xrdotied Nmff
Zdsdmren rdpkrts
MJM Zdsdmren Ftb mob Uurrdy Toivdrsity, :885, Zdsdmren Zdpkrt, MJM Zdsdmren Ftb
Jmio & Ek., =99>, Rnd Auturd ka Eustkcdr Udrvied, Iostitutd ka Eustkcdr Udrvied
@mcds, G., :885, Omtikomf Ekcpfmiots Eufturd Uurvdy :885, RCI/Iostitutd ka EustkcdrUdrvied
Niels, E., :882, Omtikomf Ekcpfmiots Eufturd Uurvdy :882, RCI/Iostitutd ka EustkcdrUdrvied
Eustkcdr sdrvied wdjsitds
www.iostitutdkaeustkcdrsdrvied.ekc Iostitutd ka Eustkcdr Udrvied
www.deustkcdrsdrviedwkrfb.ekc D-Eustkcdr Udrvied Wkrfb
www.eustkcdrsdrviedmwmrbs.ekc Eustkcdr Udrvied Mwmrbs
www.eustkcdr=st.ek.ul Eustkcdr =stIotdromtikomf
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
Eustkcdr =stIotdromtikomf
:==
Iobdx
meeibdots, =17
metivd fistdoiog, 94
mbbdb sdrvied vmfud, :4, :7
mggrdssivd jdnmvikur, =>5
mggrdssivd eustkcdrs, =>4
mssdrtivd jdnmvikur, =>5
mssdrtivdodss, =>8, =>:
mttitubd, =>7
jdnmvikur, 97
jdoencmrliog, :>
jdodaits ka eustkcdr sdrvied, 27
jkby icmgd, 9:
jkby fmogumgd, 79, 98
edrtiaiemtd io eustkcdr sdrvied, ==
efksd tnd smfd, >=
efksdb qudstikos, =85
ekbds ka prmetied, =44ekccuoiemtd, >1
ekccuoiemtiog ko tnd tdfdpnkod, =88
ekcpfmiots, =2=, =25
ekosucdr fmws, =41, =47, =72
ekosucdr prktdetiko, =47
ekpyrignt, =78, =72, =7=
Erdbit Met, =47
eustkcdr enmrtdr, 1>eustkcdr dxpdetmtikos, =7, =>, =58
eustkcdr addbjmel, =5>, =59
eustkcdr fkymfty, 22, 24, 21
eustkcdr prdadrdoeds, =5:
eustkcdr rdfmtikosnips, 5>, 59
eustkcdr smtisametiko, =4, =1
eustkcdr sdrvied, =:, =5, 4=, 45, :=8
eustkcdr sdrvied prkedburds, =:9
eustkcdr sdrvied prkadssikomf, 2, =79,
=>:, =9:
eustkcdr sdrvied trmosmetikos, :2, 28
bmtm prktdetiko, =4>, =49, =1=, =72
biaaieuft eustkcdrs, =21
bismjifity, 7:, =15
Bismjifity Bisericiomtiko Met, 7=, =15, =72
bisericiomtiko, 7:
bivdrsity, 7:
dgk stmtds, 99
dcmif, =84, =8>
dcktikomf iotdffigdoed, =>8, =>=
dqumf kppkrtuoitids, 7:, 72
Dqumf Xmy Met, 7=
dqumfity mob bivdrsity, 7=, 72, 74, =72
dxtdromf ekccuoiemtiko, >7
dxtdromf eustkcdrs, 57, 5>amed tk amed ekccuoiemtiko, >9
amx, =84, =8>
admturds mob jdodaits, 15, 12, 17
Aiomoeimf Udrvieds Met, =7=, =74
akffkw-up, =82
Akkb & Brugs Met, =41
Arddbkc ka Ioakrcmtiko =4>, =49, =1=,
=72gkiog tnd dxtrm cifd, ::
nmobfiog ekoafiet, =29
nmppiodss, =>8
Ndmftn mob Umadty mt Wkrl Met, =14, =74
Nucmo Zignts Met, =17, =74
IER, =29
iookvmtiko, =54
iosurmoed, =17
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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs
:=:
iotdromf ekccuoiemtiko, >1
iotdromf eustkcdrs, 57, ==9
iotdrpdrskomf rdfmtikosnips, =>8, =>>, =98
fmws mob rdgufmtikos, =44
fistdoiog sliffs, 95, 91, 97
cmliog m gkkb airst icprdssiko, ::
ckcdots ka trutn, 5=, 5:, 55, 49
ckokpkfy pkwdr, 4=, 42, 44, 41
cktivmtiko, =>7
Omtikomf Keeupmtikomf Utmobmrbs akr
eustkcdr sdrvied, :8=
Omtikomf Qkemtikomf ]umfiaiemtiko, ==oko-vdrjmf ekccuoiemtiko, 98
okt-akr-prkait krgmoismtiko, 4=, 45
kpdo qudstikos, =85
krgmoismtikomf strueturd, 28, 15
pmrtodrsnip, ==9
pdrakrcmoed jdoencmrliog, :>
pdrskomf kj`detivds, 9, =95
pfmo, bdfivdr, akffkw-up, 2=pksitivd fmogumgd, =2>
prkedburds, =:9
prkbuet mob sdrvied stmobmrbs, 1>
prkbuet iookvmtiko, =54, =5>
prkait cmliog krgmoismtiko, 4=
pujfiemtiko sendcds, =18
qudstikoomirds, =4, 58, 28, 25
Zmed Zdfmtikos Met, 7=
rdputmtiko, 22
rdskfvd prkjfdcs, =2:
U/OQ], =9=, :8=
Umfd mob Uuppfy ka Gkkbs Met, =41
sdetkr ekbds ka prmetied, =75
sdfa-metumfismtiko, =>8, =9=
sdfa-mssdsscdot, ==
sdrvied dxedffdoed, :, 5, :5, ==4, ==>,
==9, =:8, =:7, =28, =9=, =91, :88
sdrvied iookvmtiko, =51, =57, =5>
sdrvied kaadr, :4, 47, 4>
sdrvied rdekvdry, =28, =25
sdrvied stmobmrbs, 58, 19, 78, =58
sdx bisericiomtiko, 7=, =1=, =1:, =74strmtdgy, 59
strdss, =>8
strdss tkfdrmoed, =>:
sujcissivd jdnmvikur, =>:
systdcs, =:7, =5:, =29
tdmc wkrliog, =:=, =::
tdmcwkrl, ==4, ==>
tdfdpnkod grddtiogs, =84Rrmbds Bdseriptiko Met, =41
trmioiog, =58
trmosmetikomf momfysis, 9>, 99
uoiqud sdffiog pkiot, >8
vieikus eirefd ka jdnmvikur, =>1
visiko, 59
wdjsitds, =89, ==8, =72, :=8
Wdignts & Cdmsurds Met, =41
wiooiog ckrd jusiodss, =92
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