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Best Collection EverOLA Superconference 2015
Anthea Bailie – Collections Development Strategist
Fred Whitmarsh – Branch Manager
What We Will Cover Today
• MPL at a Glance• Collections – Before • Collections – After• What you can do now!
MPL at a Glance
Population 331,053Branches 7
Total Circulation 4.37 million
Total Visits 2.32 million
Languages 20
Before
Work Not Assigned Effectively
• Librarians with too much to do• Supervisors not responsible for collections
Lack of Staff Engagement
• Impact at the branch level• Communication about collections procedures
“Customer Focus”?
• Emphasis on anecdotal information• Lack of objectivity
“Training”?
• Lack of training for branch staff• Right information in the wrong hands
After
Assigning Work Properly
• Collections Development Strategist• Branch Librarians • Library Services Associates• Communicating with vendor
Staff Engagement
• Share information• Ask for suggestions• Staff Picks
Customer-Centered Collections
• Customer usage patterns– How are customers using your existing collection– What are they requesting more of?– What are they requesting that you don’t have?
• Collection Placement and Transfers• Direct customer feedback• Sociodemographic data
Customer-Centered Collections
• Customer usage patterns– How are customers using your existing collection– What are they requesting more of?– What are they requesting that you don’t have?
• Collection Placement and Transfers• Direct customer feedback• Sociodemographic data
Training
• Position-specific• Teach yourself
What You Can Do Right Now!
What you can do right now! (Strategy)
• Weed• Merchandise• Look & Feel• Review procedures (process map)• Take an Excel course• Data clean up• New collections
What you can do right now! (Quick Wins)
• Unlimited renewals• Holds ratio• Up sell• Celebrate reading
Questions?
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