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Begin HSO Coursework. RHP exercise check-in: examples from each group What is an organization What is an HSO Class exercises for Monday Case: Andrea Cunningham Is a prison an HSO. What is an Organization?. - PowerPoint PPT Presentation
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Begin HSO CourseworkRHP exercise check-in: examples from
each group
What is an organization
What is an HSO
Class exercises for MondayCase: Andrea CunninghamIs a prison an HSO
What is an Organization? “An Organization is a system of consciously
coordinated activities or efforts of two or more personsMechanistic: Formal planning, division of labor and
leadership
Organizations can also be thought as “social entities that are goal directed, deliberately structured activity systems with a permeable boundary” Organic: Constructed, complex, dependent actor
Organization can be defined by who are its members and who are notNot an easy distinction, no clear litmus test
RHP are students members? alumni? Parents?
Organization is like an icebergOn surface formal aspects: Constructed and visible
• Policies & Procedures • Technology• Structure• Chain of command• Stated objectives
More than Meets the EyeInformal structure, defined by social
relationshipsBeneath the surface organic, dynamic,
evolvingSocial processes & aspects of the
organizationEmbedded knowledge/skills
Attitudes Unhealthy conflict Informal interactions/communication Political behavior Group norms/dynamics Assumptions
What you can’t See will Hurt YouEffective organizations is conscious of and
considers informal systems and patterns of behavior when making decisions
Effective change addresses what occurs subsurface
Ignoring what is below the surface is a mistake
Organizational Problems: What Does it Mean?Bad business model will lead to financial
problems that will threaten firm existenceMay adversely effect undersurface behaviors
Non productive, destructive undersurface activities harms the firm’s ability execute which can lead to financial under performance
Problems with both: be careful not to let your boss find your resume in the company copier
Organizational Problems in ActionBusiness Model
Org.
Behavior
Symptoms
xFinancial underperformance/
bankruptcy
xDestructive interpersonal activities
Financial underperformance/bankruptcy
x xDestructive interpersonal activities
Financial underperformance/bankruptcy
Human Service OrganizationOrganization: A social group formed for some
purpose.
Human SERVICE: Helping or aiding other human beings, promote overall welfare of people
Definition: Putting it all together“formalized groups of people who use skills and
resources to promote and enhance the well being of the people they serve.”
use service to make a positive change in the person
Note: the service receiver is not a passive customer, they are active participants in their transition
Forms of HSOFor Profit: Medical doctors practice; Athletic
club (24 hr fitness or Spectrum)
Public Agency: Government run mental health clinic; Dept of Health and Human Services
Not for Profit: Homeless Shelter
Historical Perspective: Administering Social Services2 theories: 14-16 century
1) Preserving wealth/maintain social order: societal elites advocated social services for self preservation-fearing that the masses would rise up in response to their poverty
2) Charity is a human quality: helping the less fortunate is in our DNA-as moved away from feudalism and towards capitalism and economic opportunity- public wealth became more widely distributed and concern for those living in poverty.
Modern HSO managementEarly 20th century
Providing of essential services fundamental part of societymanaged on the principle of personal
connection between service provider and service recipient
Scientific charity/Welfare capitalismFusion of proven management practices and
social service administration Capitalism merges with European socialism
Why HSO are Important to StudyHSO especially, non-profits are going to
play a bigger role in providing essential services to underserved populations.“era of big government is over”
Big Business: Not for profits received $241 billion in 2003.
HSO face challenges and operate differently “for profit goods/services” organization types
Case: Andrea CunninghamWhat were Cunningham’s goals for the
organization
Examples of destructive political behavior
Suggestions for Andrea Cunningham
HSOs are viewed as “symbols of caring society…they are also viewed as wasteful, fostering dependency,
obtrusive and controlling (Offe).”
“HSO evoke hope and fear, caring and victimization, dignity and abuse
(Hasenfeld).”
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