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PAGE 1
NIGHT ELECTRONICS (M) SDN BHD
BETTER SERVICE, BETTER SOLUTION
2012
PAGE 2
TITLE PAGE
FOREWORD 1
COMPANY INFORMATION 3
ORGANIZATION STRUCTURE 5
ORGANIZATION CHART 6
BUSINESS ACTIVITIES 7
CORE COMPETENCIES 8
NATIONWIDE SUPPORT 10
PRODUCTS AND SERVICES 18
VALUE-ADDED SERVICES
HELPDESK SYSTEM
WEB-BASED FAULT REPORTING AND
MANAGEMENT SYSTEM
23
25
28
CONCLUSION 34
PAGE 3
NIGHT ELECTRONICS (M) SDN BHD was
incorporated in 1996 to provide outsourcing
services in the Information Technology (IT) and
Information & Communication Technology (ICT)
industry to local establishments with priority given to the
Government and Corporate sectors.
From a humble beginning of its initial operations with
less than 10 staff, Night Electronics has expanded
tenfold over the years and today, Night Electronics has
acquired its very own branches nationwide including in
Sabah and Sarawak.
Registered with the Pusat Khidmat Kontraktor (PKK) and
Ministry of Finance (Kementerian Kewangan Malaysia)
with Bumiputra status, Night Electronics (M) Sdn Bhd is
wholly owned and fully operated by bumiputras,
providing services mainly to various Government and
Corporate sectors.
Providing the best in IT & ICT services at a wide range
of budget requirements has always been the main
factor in being chosen to conduct several medium
and large-scale contracts on the supply and
maintenance of computer equipment. As a business-
driven, customer-oriented & engineering-based local
establishment, NIGHT ELECTRONICS (M) SDN BHD truly
understands the locality of our customers’ needs for
technical support and reliable service and we deliver
these needs through our competent and experienced
service professionals. This is very much in tandem with
our mission statement to be the leader in providing
excellent services and technical support nationwide in
the IT/ICT industry in this country.
Our vision is clear and our intention is sincere. Should
our profile and commitment to excel reflects your
perception of a reliable and responsible vendor and/or
sub-contractor, we would invite you to contact us. We
mean business and are ready to serve.
BOARD OF DIRECTORS
PAGE 4
Registered Name
NIGHT ELECTRONICS (M) SDN BHD
Date of Incorporation
28th November 1996
Registered Address No. 80-2, Jalan 1 / 27F,
KLSC, Pusat Bandar Wangsa Maju
53300 Kuala Lumpur
Business Address 9A-1, Jalan Pandan Cahaya ½ ,
Pandan Cahaya, 68000 Ampang,
Selangor D.E
Telephone Number
Fax Number
(603)-4270 1020
(603)-4270 3325
Company
Registration
411720D
Number of Capital Authorized: RM 5,000,000.00
Paid-Up: RM 1,200,000.00
Shareholders Ahmad Bin Ismail: 50%
Mohd Azli Bin Osman: 50%
Registration with
Ministry of Finance
357-00050221
Bumiputra Status
Bank Affin Bank Berhad, Bangunan LTAT
Auditors AZLAN AZIZ & PARTNERS (AF 1257)
Chartered Accountants,
Suite 7-3, Wangsa Link,
Jalan Wangsa Delima 10,
Wangsa Maju,
53300 Kuala Lumpur
No. : 03-41491492
Fax : 03-41491497
PAGE 5
PAGE 6
ENGINEERING
PROJECT MANAGER
(Technical Director)
Mohd Sohaimi Ali
HELPDESKRodziah Bt. Remeli Nurelyana Abd. Wahab Mastura Mahadi Nur Umbrella Jasni
( HELPDESK / INFORMATION ANALYST ) - HQ (On-Site Team)
SYSTEM ENGINEER(HEAD OF ENTERPRISE & SYSTEM
ENGINEERING DIVISION)
Mohamad Shuhada Sabran
NETWORK ENGINEER(HEAD OF CABLING & NETWORK
DIVISION)
Ahmad Daud Ismail
TECHINCAL SPECIALIST(HEAD OF TECHNICAL &
MAINTENANCE SERVICE)
Mohd Asri Bin Yusof
ON
-SIT
E S
UP
PO
RT
TE
AM
–
CU
RR
EN
T M
AIN
TE
NA
NC
E P
RO
JE
CT
Mohd Azim Ibrahim
Network Technician
Ahmad Azhar Omur
Network Engineer
Mohd Khairi Kahil
Network Technician
Nadzrulhamdi Nek
Zamberi
Network Technician
CA
BL
ING
/ W
IRIN
G IN
ST
AL
LA
TIO
N T
EA
M
\
Mohd Noor Mohidin
Branch Technician, Perak
Mohd Azny Razaly
Branch Technician, Johor
Mohd Adha Ali
Branch Technician, Pahang
Ramzie
Branch Technician, Kedah
AUTHORIZED SERVICE CENTRE
Syed Ahmad Tn. Ngah
Branch Technician, Terengganu
Technical Engineering
Secretary
Suriati Zahari
Mohd Khairuddin
Branch Technician, Kelantan
Yatim Mustapa B. Ramli
Technical Executive
Technical Clerk
Siti Maisarah Bte Mohamad
Tajudin
Loo Yap Kee
Jerantut/Jengka, Pahang
Mohd Yusof Ahmad
Segamat, Johor
Soare Enterprise Sdn Bhd
Kelantan
Wafdi Kamil Yusof
Bentong/Raub, Pahang
Steven Chit
Sandakan, Sabah
SabahSarawak
Semenanjung Malaysia
Richard Wong
Sibu/Sarikei/Bintulu,
Sarawak
Hazimin
Batu Pahat, Johor
Hanafi Abdul Rahman
Limbangan/Labuan,
Sabah
Eric
Tawau, Sabah
Mr. Lai
Lahad Datu, Sabah
Kusimi Computers SB
Kota Kinabaul, Sabah
Mohd Haris Andul
Hamid
Miri, Sarawak
En. Rizal
Labuan, Wilayah
Labuan
Mas Adzry
Kucing, Sarawak
Assistant System Engineer
Mohamad Shuhada Sabran
Assistant System Engineer
Mohd Azneil AS B. Othman
Mohd Azman Mohamad
Network Technician
Kuantan,PAHANG
Kuala Kangsar,PERAK
Kluang, JOHOR
Kota Bharu, KELANTAN
K.Terengganu, TERENGGANU
Jitra, KEDAH
On-Site Support Team
(HEAD OF DESKTOP,
WORKSTATION & NOTEBOOK
DIVISION)
Mohamad Sharif
(HEAD OF PRINTING &
IMAGING DIVISION)
Amirul Bin Isa
HELPDESK SUPPORT
Faizal Riza B. Kassim
LTH
Mohd Mahsos
KSM
Nor Umbrella Bt. Jasmi
KSM
Ahmad Syukri
KSM
Izwan Bin Dahali
DBP
Zainal Ashikin B. Ramli
MP KL
Mohd Azmi Mohd Nor
Technician
Norazam B. Hamdan
Technician
Mohd Fahara B. Abdullah
Technician
Saifulzailani B. Baharom
Technician
Anwar Fikri
Technician
Mohd Hidayat B. Zainal
Technician
Wan Salahuddin
Technician
Syed Faissal Syed Hood
Technician
Mohammad Fairuz B.
Makele
Technician
Mohammad Fairuz B.
Makele
Technician
Mohd Farhan
Technician
Muhamad Azwan
Technician
Ahmad Khairl
Technician
Mohd Adzharul Azlan
Technician
Muhammad Azwan
Technician
Abdul Aziz Mohd Noordin
Technician
Armie Zaiful Shahzanie
Technician
Mohd Ismanizam Ismail
Technician
Muhammad Safarin
Technician
Ahmad Zulkahar
Technician
Mohd Fadil Ariffin
Technician
PREVENTIVE MAINTENANCE
SUPPORT TEAM
Saifulzalani / Mohd Helmi
SUPERVISOR / TEAM LEADER
Nazuan Al Hafiz
Technician
Azhaam Bin Sharif
Technician
Herulazmel B. Miskan
Technician
Mohd Khairul Anuar
Technician
Ahmad Zulkahar
Technician
Mohd Fazli B. Razali
Technician
Kamarrizal Arkmaz
Technician
Nazuan Al Hafiz
Technician
PR
EV
EN
TIV
E M
AIN
TE
NA
NC
E
SU
PP
OR
T T
EA
M
DE
SK
TO
P P
C,W
OR
KS
TA
TIO
N &
NO
TE
BO
OK
DIV
ISIO
N
PR
INT
ING
& IM
AG
ING
DIV
ISIO
N
CARTA ORGANISASI KUMPULAN KERJA TEKNIKAL
BRANCHES
Shahrul Anuar
Network Technician
Aiman Bin Abd Hamid
IWK
Norsuhairy B. Yusof
PPJ
Mohamad Safarin
Technician
Abdul Aziz Mustafar
Technician
Kamarul Akzmar
Technician
Razleme Ramli
Technician
Malahudin Mamat
Technician
Mohd Ardalif
Technician
Mohd Noor Izham
Technician
Muhamad Muinudin
Technician
Mohamad Ridhwan
Technician
Tengku Mohd Rozaimy
Technician
Mohd Syahir
Technician
Khairul Azuar
Technician
Azhaam Bin Sharif
Technician
Mohamad Syafie
Technician
Mohd Izainizazmi
Technician
Ahmad Hariz
Technician
Aizat Afiq
Technician
Alif Ridzuan
Technician
Ahmad Fadzli
Technician
Che Moh Salmi
Technician
Mohd Kamsunt
Technician
Mohd She’ Ma’in
Technician
Kamarulzaman
Technician
Mohd Padluddin
Technician
Mohd Lokman Noor
Technician
Mohd Norizan
Technician
Mohd Suzaire Fazlin
Technician
Mohd Zulkaibie
Technician
Mohd Faizul
Technician
Norhisham Abd Rahman
Technician
Syamsul Bahari
Technician
Izrul Azwan
Technician
Mohd Izwan
Technician
PAGE 7
In summary, the main thrusts of Night Electronics (M) Sdn Bhd are in
the areas outlined below:
These are the areas we are capable of providing a wide spectrum of reliable
resources to our customers. We believe in diversity because we believe it builds
a strong foundation, which is of prime importance for the survival and success of
any organizations/establishments in today’s fragile economic situation and
competitive market. As our operation is purely customer-oriented, we deliver
products and services tailored to our customers’ requirement, emphasizing on
cost-effectiveness without compromising customer satisfaction.
PAGE 8
With these range of business scopes, we envision Night Electronics grow bigger
to venture into a broader range of opportunities, hence taking up the
challenge of bigger responsibilities. As such, we seek the trust and support
from highly strong and reputable establishments such as yours, to help us
move forward. We have the business experience and the technical know-how;
although small, we are committed and most importantly, we have the reliable
resources which is definitely a plus in a dynamic industry prone to quick changes
with a high mortality rate.
PAGE 9
Over the years, as we grow along with the emerging trends in technology, Night
Electronics had developed expertise in System Integration and Project
Management, backed by our Maintenance Service and Technical Support
which has been the primary strength in our operation.
Our emphasis has always been on these three key elements as they go hand
in hand in most IT / ICT-related projects in the government and corporate
sectors.
PAGE 10
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
Providing the best in IT & ICT services at a wide range of budget requirements
has always been the main factor in being chosen to conduct several
medium and large-scale contracts on the supply and maintenance of
computer equipment. As a business-driven, customer-oriented &
engineering-based local establishment, Our Company truly understands the
locality of our customers’ needs for technical support and reliable service
and we deliver these needs through our competent and experienced service
professionals. This is very much in tandem with our mission statement to be
the leader in providing excellent services and technical support nationwide in
the IT/ICT industry in this country. Our vision is clear and our intention is sincere.
Should our profile and commitment to excel reflects your perception of a
reliable and responsible vendor and/or sub-contractor, we would invite you
to contact us. We mean business and are ready to serve. Listed below is our
customer reference with previous and current project:
PAGE 11
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
BBrraanncchheess && SSeerrvviiccee CCeennttrreess
Due to the growing demand for nationwide service coverage in the
Government and Corporate sectors, Night Electronics (M) Sdn Bhd had
acquired its very own branches nationwide including in Sabah & Sarawak.
As our operation is mainly service-oriented, we believe that response time is
the key element to minimize downtime of equipment upon breakdown.
As a continuous effort to improvise our maintenance service level, we
have also appointed several agents as our service centres to extent our
coverage further to certain localized, remote areas. With our nationwide
branches and service centres strategically located as depicted below, our
customers can rest assured with our prompt response.
NIGHT ELECTRONICS (M) SDN BHD NATIONWIDE SUPPORT CHART
PAGE 12
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
LIST OF NIGHT ELECTRONICS BRANCHES
NO LOCATION AND ADRRESS CONTACT NO
1. IBU PEJABAT
NIGHT ELECTRONICS ( M) SDN.BHD
NO 9A JLN PANDAN CAHAYA ½
PANDAN CAHAYA
68000 AMPANG
SELANGOR
http://www.ne.com.my
TEL: 603- 42701020
FAX: 603-42703325
2. PAHANG
3/1326 KG. MASJID BESERAH,
KUANTAN, PAHANG
(MOHD ADHA ALI)
Email : adha@ne.com.my
A31,TAMAN LKNP, PRAMU JAYA,
26600 PEKAN PAHANG
(AHMAD SOBRI B. ABD KADIR)
Email : sobri@ne.com.my
No.76,JALAN TJ8,TAMAN TEMERLOH
JAYA,28000 TEMERLOH PAHANG
(SHAHRIN BIN SULAIMAN)
Email : shahrin@ne.com.my
H/P: 012- 9394766
FAX: 09-5444602
H/P: 019-2626869
H/P: 019-2410130
3. JOHOR
NO 352 JALAN CEKAL 4,
BANDAR GUNUNG LAMBAK, JOHOR
(MOHD AZNY RAZALI)
Email : azny@ne.com.my
H/P: 013-7374722
FAX: 07-7891810
4. KEDAH
NO 23A, JALAN PESONA 1,
TAMAN PESONA,
06250 ALOR SETAR KEDAH
(AZIZ BIN MUSTAFA)
Email aziz@ne.com.my
H/P: 012-2700458
PAGE 13
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
5 PERAK
NO 5, JALAN BUNGA RAYA 15,
TAMAN BUNGA RAYA,
33000 KUALA KANGSAR, PERAK
(MOHD HIDAYAT BIN ZAINAL ABIDIN)
Email : hidayat@ne.com.my
TEL: 05-7773871
H/P : 013-3462391
6. MELAKA
LOT 64 (2) JALAN CENDAWAN,
JALAN KANDANG, KANDANG,
75460 Melaka
(NORAZAM BIN HAMDAN)
Email : norazam@ne.com.my
H/P : 017-754 0312
7 SARAWAK
No. 86A, Lorong 4H,
Taman Malehah,
93050 Kucing, Sarawak
(MAS ADZRY BIN SUHAILI)
Email : mas_adzry@yahoo.com
H/P : 012-8822832
8 KELANTAN
NO 6A, JALAN RAJA DEWA HILIR,
15150 TELIPOT, KOTA BHARU,
KELANTAN
(MUHAMMAD MUINUDDIN BIN ABD AZIZ)
Email : muin@ne.com.my
H/P: 013-3459711
9 TERENGGANU
LOT 7059, KAMPUNG ALOR BELUKAR
JAMBU, MUKIM PENGADANG BULOH,
21070 KUALA TERENGGANU
TERENGGANU DARUL IMAN
(ARMIE ZAIFUL B MUHAMAD)
Email : armie@ne.com.my
H/P : 013-3906865
SABAH
NO 41, TECK GUAN VILLA,
LORONG TUPAI 2 MILES 3.5,
JALAN PENAMPANG,
88300 KOTA KINABALU,
SABAH.
(MR YEE,
KANET,
ZAINUDDIN)
Email : kusimi@ne.com.my
TEL: 088-234586
FAX: 088-235546
H/P : 016-2173488
H/P : 016-8301083
H/P : 019-5322235
PAGE 14
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
LIST OF NIGHT ELECTRONICS SERVICE CENTRE
NO LOCATION AND ADDRESS CONTACT INFO
1. JERANTUT/JENGKA
COMPHOUSE SALES & SERVICES
LOT 1752/5 JALAN KUANTAN
27000 JERANTUT, PAHANG
(LOO YAP KEE)
Email : comphouse@streamyx.com
H/P: 019-9192390
TEL/FAX: 09-2672390
2. LANGKAWI
ALPHASONIC COMPUTER WORLD
No. 167-D,KM 2
Kelibang, 07000
Kuah, Langkawi
Kedah Darul Aman
Email : alphasonic94@yahoo.com
H/P: 019-4790994
TEL/FAX: 04-9662643
3 PULAU PENANG
No 945 N/DO/B,
Jalan Permatang Bendahari
Permatang Tok Labu,
13110 Penaga,
Pulau Pinang
Email : shime@linuxmail.org
H/P: 017-4859635
TEL : 04-5794710
4. SEGAMAT
PUSAT TEKNOLOGI JAYA PELANGI
SB,
NO 6 JALAN EMAS,
TAMAN BATU HAMPAR,
85000 SEGAMAT, JOHOR
(MOHD YUSOF AHMAD,
ZAMUA,
ISKANDAR)
Email : ibmz@msn.com
TEL : 07-9324239
07-9322239
FAX: 07-9325339
H/P : 013-7700239
H/P : 012-7247419
H/P : 013-7333030
PAGE 15
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
5 KELANTAN
SOARE ENTERPRISE SDN BHD
LOT 879,
LORONG CALTEX MUKIM CHICHA,
BATU 5 ½ JALAN PASIR PUTEH
16150 KOTA BHARU
KELANTAN
Email : sesb2005@streamyx.com
TEL : 09-7645145
H/P : 013-9142312
H/P : 012-9517006
6 BENTONG/RAUB
SISTEM KOMPUTER MALTRA
A3-A4 AKED MARA,
28700 BENTONG, PAHANT
(WAFDI KAMIL YUSUFF)
Email : maltra@tm.net.my
TEL: 09-2227578
FAX: 09-2211186
H/P : 019-2402502
7 SANDAKAN
SIGMA KOMPUTER
LOT 91 BLOK L,
BANDAR PASARAYA MILE 4,
W.D.T NO 479,
90009 SANDAKAN, SABAH
(STEVEN CHIT,
IVY CHIT)
Email : sigmacom@tm.net.my
TEL: 089-215050 (JULIA)
FAX: 089-211307
H/P : 016-8101602
H/P : 016-8101601
8 LIMBANGAN / LABUAN
PRECISE TECHNOLOGY
16 TINGKAT 1 BANGUNAN AKED
MARA
PETI SURAT 735
98700 LIMBANGAN SARAWAK.
(HANAFI ABD RAHMAN,
ROSLAN ABD RAHMAN)
Email : hanafiar@hotmail.com /
Pretech@email.com
TEL: 085-211220 / 214240
FAX: 085-211220
H/P : 013-8347457
H/P : 016-8413126
9 MIRI
HALINET LINK COM
LOT 430 JALAN BENDAHARA
98000 MIRI, SARAWAK
(MOHD HARIS ABD HAMID,
CHARLES)
Email : haris@halinet_link.com
TEL: 085-424661
FAX: 085-411662
H/P : 019-2451777
H/P : 013-5705708
PAGE 16
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
10 TAWAU
KUSIMI BRANCHES
TB 577, GROUND & 1ST FLOOR,
BLOCK D, TACOLN COMMERCIAL
COMPLEX, JALAN HAJI KARIM,
PO BOX 60591, 91015 TAWAU,
SABAH
(NOR & MR CHONG)
Email : ksmtwu@streamyx.com
TEL: 089-767888
FAX: 089-761323
11 LAHAT DATU
KUSIMI BRANCHES
(MR LAI)
TEL: 082-647278
H/P : 012-8185643
12 BATU PAHAT
HAZ & RAZ RESOURCES SDN BHD,
NO 8, JALAN DELIMA, TAMAN
PANTAI,
83000 BATU PAHAT, JOHOR
(HAZIMIN)
Email : haz@m2p.com.my
FAX : 07-4328997
H/P: 019-3365466
13 SETIAWAN
No 152, Fasa 3G, Jalan SM 5A/12
32040 Sri Manjung,
Perak Darul Ridzuan
(MOHD AISAMUDDIN B AZMI)
Email:
superservices_sse@yahoo.com
TEL : 05-6884577
H/P: 017-2410935
14 SIBU, SARIKEI & BINTULU
COMPUTER WORLD CENTRE
M & N SUPPLY & SERVICES,
14 2ND FLOOR PUSAT PEDADA,
JALAN PEDADA, 96000 SIBU,
SARAWAK
(RICHARD WONG / RITA LAI)
Email : mnss@streamyx.com
TEL: 084-343928
FAX: 084-344928
H/P : 019-8878479
PAGE 17
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
We recognise that the strength of any company, especially a service
company, lies through the competencies of its people. In our attempt to
maintain customer satisfaction in our services, our principals and staff has
been specifically chosen to form a team of highly dedicated skilled
professionals.
THIRD PARTY COMPUTER MAINTENANCE SERVICE PROVIDER
Our maintenance service team is highly trained and skilled to provide
excellent services in the following areas:
Technical Support
Maintenance of all leading brands of computer hardware
and peripherals including NEC, HP, EPSON, ACER, LENOVO,
DELL, PRINTRONIX, TOSHIBA, IBM, etc
Warranty Services, Preventive Maintenance and Remedial
Maintenance.
On-site Ad-Hoc service calls to rectify hardware faults.
Maintenance contracts for service and repair after warranty
periods.
Software support for Operating System, application software,
Web Development.
PAGE 18
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
SYSTEM INTEGRATOR AND VALUE-ADDED RESELLER
Network Services
Network design, implementation, management and
maintenance.
Novell Network Solutions.
Microsoft Network Solutions.
Remote Networking Solutions.
Wide Area Networking Solutions. ( WAN )
Internal/UTP Wiring & Equipment Installation (LAN )
Integration between Microsoft / Novell / Unix.
Fibre Optic & Copper Pulling/Jointing/Stretching
MDF Room Preparation
Internal/External Wiring for Telecommunication Cable.
PAGE 19
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
PC Hardware, Printers and Peripherals
Authorized Reseller for HP, NEC, LENOVO, OKI, CANON,
EPSON IBM and Dell.
Provider of leading brands of printers and peripherals.
Provider of networking and data communications products.
Provider of Q Management System
PAGE 20
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
Access System / Surveillance
Castle Door Access and Time Clocking/Attendance System
MicroEngine Door Access System
Integrated CCTV and Surveillance System
Queue Management System / Electronic Message Board
Queue Management System, Electronic Message Board,
Electronic Currency Exchange Board
Software Development Unit
On a consultation basis, we are able to perform the full
spectrum of user requirement studies, feasibility studies,
functional specifications, system design, systems development
and systems implementation.
PAGE 21
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
With its vision set on to provide clients with satisfaction and service
efficiency, Night Electronics had launched its very own On-Line
Helpdesk System to manage fault notifications from customers very
systematically. We entertain when it comes to providing our clients with
the best value and quality in services.
The On-Line Helpdesk System is a combination of our Helpdesk System
and our “Web-Based Fault Reporting and Management System” which
serves as the driving force in the core operation of the company. We
incorporate all means of communication available today to notify our
field service personnel, branch personnel and service agents at various
locations on equipment faults. With this On-Line Helpdesk System, we
ensure that our customers’ needs for technical support services are
attended to promptly as depicted below.
PAGE 22
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
Delivering a reliable and responsive maintenance service has always been
our key emphasis in our business operation, which drives us to provide our
customers with an efficient Helpdesk System to manage and monitor
equipment breakdown, from which fault notifications from our customers
are channelled down to our Technical Support team and Branches
promptly and efficiently. The structure of our Helpdesk System and
technical support team is depicted below.
We offer several modes to our customers for notifying our Helpdesk on
equipment fault as follows:
1. via Service Hotline: (03) 4270 1020
2. via Fax transmission: (03) 4270 3325
3. via Internet: http\\: www.ne.com.my
4. via E-mail: helpdesk@ne.com.my
PAGE 23
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
PAGE 24
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
Complementing to the Helpdesk System described above is our “Web-
Based Fault Reporting and Management System”. Night Electronics
currently has a website on the internet at www.ne.com.my through
which our Web-Based Fault Reporting and Management System can be
accessed by our Helpdesk, our service personnel, our branches/service
centers as well as our customers. Since implemented, our Web-Based
Fault Reporting And Management System has played a vital role in the
efficiency of our maintenance services. Night Electronics main
homepage is depicted below.
PAGE 25
NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
Incorporating the Web Hosting technology, our “Web-Based Fault
Reporting and Management System” hosts a large database of our
customers records on maintenance and is constantly monitored and
updated by our Helpdesk System personnel. Customers who have
business relations or maintenance agreement with Night Electronics are
assigned an account through a User ID and password to access into our
Web-Based Fault Reporting And Management System. Fault reporting
can be done over-the-web and notifications of equipment fault are
channeled to our Helpdesk System instantaneously in real time.
Customers can also monitor fault status and view maintenance records
with detailed particulars as shown on the following page:
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NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
* Note: Upon login, CUSTOMERS will be able to view records for their organizations only and not
for other customers. This is to ensure that our customers’ records are kept confidential.
Once logged-in into the system, our customers can perform the
following:
1. “on-line” fault reporting by keying in fault details in the “virtual”
forms provided in the system.
2. Monitor fault status
3. Generate customized Fault Report
In addition, our customers can “zoom-in” further to view detail
particulars of each equipment fault and even generate a report
summary for record purposes. The following web page depicts the
detailed particulars of equipment fault.
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NIGHT ELECTRONICS (M) SDN BHD www.ne.com.my
(411720-D)
This Web-Based Fault Reporting and Management System is provided to
all our customers that make purchases of computer equipment through
Night Electronics and most importantly to customers who subscribe to
either our Ad-Hoc or Contractual Maintenance Service Packages, at no
extra costs to our customers.
Indeed, this Web-Based Fault Reporting and Management System serves
as a bulletin board to our customers through which fault notifications
can be done 24 hours a day, 7 days a week from any locations
accessible to the world wide web. .
PPPAAAGGGEEE 333000
With a collaborative integration of experience in
management and technical expertise as well as our relentless
pursuit for service excellence, Night Electronics (M) Sdn Bhd is
confident of providing a Total, Quality Solution and Services
beyond your expectations.
We at Night Electronics (M) Sdn Bhd will strive to provide the
highest quality of products and services to our customers. In
this endeavour, we will continuously improve our performance
so as to ensure that we contribute positively to the growing
economy of Malaysia’s IT/ICT industry.
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