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Are you short in your line up?
Do you need more staff but can’t because of budget cuts and hiring freezes?
Charlotte McGowanSouthwestern Michigan College
My Background in Testing
•Bachelors Degree from Bethel College•Director of Academic Assessment & Testing Services
•Director – 4 years
•10 Years working in testing
Wish List for Testing Center: More Staff Better
Flexibility Retention Dependability
How do you get the staff you need when you need
it?
This is how I did it…………
Collecting Data
What kind of data?
o Student enrollmento Student counto Student numbers
o Kind of testso Busy times of
yearso Volume
Broke it down
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
2006/20072007/20082008/20092009/2010
Exam TrendsN
umbe
r of
exa
ms
2006-2007 9,000
2007-200812,000
2008-200914,000
2009-201017,000
Increase in Testing Center Use
Other times help is needed
Specialty Exams Classroom Tests
0
200
400
600
800
1000
1200
1400
IC3 Exams®
2007-20082008-20092009-2010
Num
ber
of
exam
s
Classroom Testing and Specialty
Exams
Double staffStill need coverage for the testing centers
Sept
embe
r
Octob
er
Novem
ber
Decem
ber
Janu
ary
Febu
rary
March
April
MayJu
neJu
ly
Augus
t0
1000
2000
3000
4000
5000
6000
7000
8000
9000
10000Test Trends
Test Trends
Months the Majority of Exams are Given
Num
ber
of e
xam
s
Volume of Tests
Highest Volume
April December November October
Lowest Volume
January May September August
Other Areas When They
Are the Busiest
Academic SupportRecords &
Registration
August January March April
May December September June
Charts
Student Counts
Testing Numbers
Other Department Information
Gathered All My Data
Testing Center (Slow)
January May September August
(Busy) April December November October
Other Departments (Busy)
August May September January
(Slow) October November December April
Compared our busiest time to other departments
slower non-busy times
When the Testing Center was busy
Other departments were slower
A Pattern Emerged
When the Testing Center was slower
Other departments were busy
What was my idea????
SHARE EMPLOYEES ACROSS DIVISIONS
AND DEPARTMENTS
Taking charge
By talking with my supervisor
Reaching out to other departments
Creative scheduling
How???
Total students0
2000
4000
6000
8000
10000
12000
14000
16000
18000
2006/20072007/20082008/20092009/2010
Data
Trends
Benefits
Take Charge by Selling the Idea to Others
Num
ber
of e
xam
s
What are the Benefits?
Versatile Flexible Dependable Cost Retention
Supervisors Other Departments Deans Chairs
Need Support From
Creative Scheduling Chart the times staff is needed
Assign staff to each area when they are needed
Coordinate with other departments
Find flexible staff willing to participate
PassionateTake OwnershipChampion for the idea
Cooperation
Scheduling
Cross Training
Find the right people
How to Make it Work
Questions
???????
Thank YouCharlotte McGowan
cmcgowan@swmich.eduSouthwestern Michigan College
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