B. Joseph White Human Resources Front End (HRFE)

B. Joseph White

Human Resources Front End(HRFE)

Project Overview• University Implemented Banner ERP in

December 2003Creating increase in data elementsIncrease in end to end processing time

• HR/Pay Advisory Group Created in 2004Analyze usability of ERP systemRecommended an ITPC Project to design a new human resources front end interface

Project Overview (cont.)• Oversight Committee Formed

Composed of university Vice Presidents, Associate Vice Presidents, and campus ProvostsApproved the functional specifications and funding for a new ITPC project (HR Front End, ITPC-0175) to execute the coding, training, and implementation of the HR Front End Application (HRFE).

Key Departments• Project Jointly Managed

Information Technology Prioritization Committee (ITPC) https://www.itpc.uillinois.eduUniversity Administrative Information Technology Systems (AITS)University Human Resources (HR)

Project Goals• Reduce unit workload• Improve data integrity• Reduce operating costs• Improve employee

satisfaction with the system

Project Timeline• December 2004 – April 2005

Pre-Design Phase

• July 2005 – January 2006Functional Design Phase

• January 2006 – Present Technical Design and ImplementationUser Acceptance Testing (UAT) – begins October 2008User Training – begins January 2009

Pre-Design Findings• Identification of appropriate organization

and staffing models• Identification of Campus User

Representation Groups• Users sought:

Streamlining of HR transaction processesDivision of roles and responsibilities for data integrity accountability

Functional Design Outcomes• Identified key application functionality• Designed user-focused screens• Developed functional prototype• Produced functional specification

document• Complete functional phase on time and

within budget

User Input – Functional Phase• 39 sessions with user community• 213 participants in online survey• 17 sessions with business teams• 9 sessions with focus groups (98

participants)• 7 sessions with joint application

development• Session with joint campus advisory group

HRFE Benefits• Employee search interface improvement• Ability to attach document to a

transaction• Route a transaction through standard,

custom, and data-driven routes• Enhanced security profiles allowing

security to be based on organization, transaction type, and role

HRFE Benefits (cont.)• Flexible inbox/outbox to help manage

workloads• Employee record view that consolidates

11 Banner forms into one view (whole-person view)

• Transaction wizards to guide processors through complex transactions (e.g. separations, new hire)

HRFE Benefits (cont.)• Embedded, context-sensitive help within

the application including interactive videos based on face-to-face training content

• Routing trail and transaction history showing changes to every data element and who changed them

HRFE Benefits (cont.)• Business rules that prevent common data

mistakes• Extensive use of default values to speed

up data entry