Asia-KM Technologies1 WELCOME participants of NAC 2004

Asia-KM Technologies 1

WELCOMEWELCOMEparticipants ofparticipants of

NAC 2004NAC 2004

Accountants:Accountants:Leading by Leading by SituationsSituations

CS3CCS3C

From the book From the book ‘Leadership and ‘Leadership and The One Minute The One Minute

Manager’Manager’

By By Dr. KennethDr. KennethBlanchardBlanchard

SpeakerSpeaker

Megat Megat Mustapha Mustapha

KamalKamal

DirectorDirector& Consultant& Consultant

Asia-KM Asia-KM TechnologiesTechnologies

The Leadership The Leadership InstituteInstitute

In-Association withIn-Association withKen Blanchard Ken Blanchard

Companies, USACompanies, USA

A sign in an A sign in an Accountant’s Accountant’s

Office …Office …

‘‘In God we trust, In God we trust, In Others we In Others we

Audit’Audit’

What is often What is often said about said about

‘Accountants’?‘Accountants’?

Straight, Rigid Straight, Rigid Timid, StrictTimid, StrictDisciplinedDisciplined

Most Most Importantly, Importantly, TechnicallyTechnicallyvery soundvery sound

CompetencesCompetencesTechnicalTechnical+ Human + Human

+ Business+ Business

Leadership,Leadership,Teamwork,Teamwork,

Communication,Communication,

Business Business Processes,Processes,Customer Customer Services. Services.

The Power of The Power of Leadership Leadership

The work, rules The work, rules and nature of and nature of leadership leadership

are are changing! changing!

People are People are ‘knowledge ‘knowledge

workers’workers’

Leaders Leaders facilitate rather facilitate rather

than direct! than direct!

Traditional Traditional hierarchical hierarchical pyramid … pyramid …

is now being is now being Inverted! Inverted!

Front-liners are Front-liners are empowered to empowered to

make decisions!make decisions!

Leaders areLeaders arecoaches,coaches,

partners & partners & mentors!mentors!

Leading is Leading is something you do something you do ‘with’ people ‘with’ people notnot

‘to’ people‘to’ people

A Leadership culture A Leadership culture that is understood that is understood and practiced by all and practiced by all

workersworkers

Leading by Leading by situationssituations

(A situational (A situational Leader)Leader)

Converts boss Converts boss to partner, to partner, facilitator facilitator & coach& coach

Understands the Understands the development level development level

of the people of the people

Develops workers Develops workers into being into being self-reliant self-reliant

achievers! achievers!

Aligns workers Aligns workers goals with the goals with the organization’s organization’s

goals! goals!

Roles of a Roles of a SituationalSituationalLeader Leader

Reflect,Reflect,Flexible Flexible

& Adaptable& Adaptable

Knows the Knows the difference of difference of

successful and successful and effective effective

leadership leadership

‘‘No’ best style to No’ best style to leadership, leadership, depends on depends on

situation situation

Diagnose workers Diagnose workers development leveldevelopment level

(competence + (competence + commitment) commitment)

Using the right Using the right leadership style to leadership style to the right situation the right situation

Direction-giving Direction-giving style,style,

Coaching style, Coaching style,

Support-building Support-building style,style,

Delegating style. Delegating style.

Understands the Understands the importance of importance of

‘communication’ ‘communication’

Benefits of Benefits of being a being a

Situational Leader Situational Leader

Measurable results Measurable results and building high and building high performing team performing team

Organizational Organizational goals understood goals understood and supported by and supported by

everyoneeveryone

Performance Performance tracking systemtracking system

A common A common language and language and

basis for actionbasis for action

Highly skilled, Highly skilled, flexible leadersflexible leaders

Reduced Reduced turnover and turnover and absenteeismabsenteeism

Employee Employee retentionretention

& increased & increased productivityproductivity

Improved job Improved job satisfactionsatisfaction

& morale& morale

Improved Improved customer service customer service

(internal & external)(internal & external)

Leadership Leadership bench strengthbench strength

Asia-KM Technologies1 WELCOME participants of NAC 2004

Documents

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