A world class learning and development experience

Samantha Coles 15/09/2016

My team will pioneer the creation of:

a learning and doing culture in order to grow our talent, increase our performance in line with the business strategy and future-proof the organisation

Supporting individual and team development to deliver organisational goals

• Goal 1• Goal 2• Etc.

With our support, staff will:• understand:– how the learning strategy

» links to the business strategy » applies to internal and external developments

– their role, capacity to deliver, learning needs– the relevancy of L&D interventions to their role

» benefits to customers and the customer experience

Staff will:

feel valued and engaged

Staff will experience:– Support in goal setting– Measurable ROI: to organisation and individual– Clear development paths– Clarity on L&D interventions available and entitlement– Clarity on responsibilities: individuals, L&D, line managers – 360 feedback

professionalism

tailored

strategic

performance-enhancing

motivational

visionary

up-to-date

accessible

measured

reviewedrewarding

growth

flexible

team workcreative

buy-in

Person – centred experience

Values led

Accessible Learning

Timely – need to know

Blended Learning Experience• Coaching• Mentoring• Role models• Training courses and professional qualifications• Digital learning, including social platforms• Conferences and seminars• Secondment opportunities• Learning Management System• On the job training and development e.g. project work • Self development e.g. books, online• Learning from stakeholders: customers, anyone who influences the

organisations goals

Important in the experience

• Management transfer of learning: coaching and mentoring culture

• Pre and post learning

A world class learning and development experience

Documents

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