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A management system is a framework of processes and procedures.
It is used to ensure that an organization can meet all
of their upcoming Tasks
and that
Objectives can be achieved.
(Quelle: http://www.epaw.co.uk/)
Managementsystems
Management ProcessesControling
&
Kontinuierlicher
Verbesserungsproz
eß
Organisation,
Marketing
Führung
Unternehmensstrat
egie
Politik
Ziele
Unfall
Störfall
Audit
Review
KUNDENZUFRIEDENHEIT
KUNDENANFORDERUNG
Core ProcessesVerkauf & Kundenbetreuung
Auftragsannahme
Auftragsabwicklung Beschaffung Produktion
Versand
Logistik
Produktkonfektionierung
Support processesInstandhaltung Rechnungswesen
ausgelagert
Kalkulation
EDV
Dokumentation
Dokumentenlenkung
Umwelt-
managemen
t
Umwelt-
managemen
t
Definition
A Management System Standard(ISO, EMAS,…)
extends the existing Management System(Planning, Objectives, Controlling,....)
of an Organisation
by adding certain elements and perpectives(Quality, Environment, Safety)
Managementsystems
Business Management
Implementation of operational
requirements
Objectives of Business Management
Knowledge for control
Risk minimization
Error minimization
Legal certainty
Transparency of interdependences
Operative
ERP – Systems (Enterprise – Resource Planing) supports „every-day-business“ Inventory management, accounting, payroll,…
Not Operative
Management Information Systems (MIS) descriptive process-oriented Document management, appointments, legal compliance,..
Differentiation
Requirements for
Environment, Quality und
Safety,…..
Contents of good Business
Management
Infrastructure
People
Materials
Rules
Documents
costs
Contents of good Business
Management
Processes
Actions
Events
Dynamics
Structure
Infrastructure
Managing
BuildingsPlantsMachinesWork equipment andother equipment
Inventory
and
Compilation of Properties and attributes for the administration in a company
People
internal: employees
external: Authorities, supplier, costumer, disposal,…
Substance-related data and information of the starting materials (Raw Materials, Auxiliaries, Operating Materials)
Emmissions
Materials
Rules
Standards (EU, laws, ordinances, regulations accepted)
Internal Regulations (requirements, Ökoprofit, ISO, ..)
Edition Management concerning decisions
Documents
Waste Management Concepts
Trainings/Instructions
Decisions
Job Evaluations
Permissions
Infrastructure: Car
• Description– General Data
• Properties
– Categories– Basic data– Technical data– Other information– Tips & Tricks
People: Car
• People (internal)
– Description
• General Data
– Properties
• Personal data• Internal Data• Expertise• Office / Function• Person
PEOPLE
People: Car
• Contact (external)
– Description
• General Data
– Properties
• Person link• Categories
DisposalSupplier
• Master Data• Contact Notes PEOPLE
Materials: Car
– Description
• General Data
• Properties
– Categories
– General
– Basic data
MATERIAL
Rules: Car
• Description– General Data
• Properties
– Annual Review – Standards
§RULES
Documents: Car
• Description– General Data
• Properties
– Decision• Decision data
– Documents
DOCUMENTS
Costs: Car
• Description
– General Data
• Properties
– Cost (Leasing, Credit) Costing
€COSTS
Infrastructure
People
Materials
Rules
Documents
Costs
Processes
Actions
Events
DynamicsStructure
?
Contents of good Business Management
LINKS: Car
• ####
CAR
FUEL
LICENSEDRIVER
§DRIVING
INSTRUCTION
PURCHASE
OIL CHANGE
ANNUALREVIEW
LIQUIDS
Typenschein
€LEASING
RATE
SELLER
RULES COSTS PEOPLE INFRA-STRUCTUE
MATERIALS DOCUMENTS PROCESSES ACTIONS EVENTS
Processes - Processes - such as buying a car
Actions - Obligations due to legal requirementseg oil change
Events - inspections, maintenanceeg sticker review
Contents of good Business Management
INPUT SCORE
MEDIUM
ACTIVITIES
Sequence of interrelated or interacting
activities that transform inputs into outputs
What is a Process
Process: Car
Processes
People
Infrastrukcure
Documents
People
Procurement 1/2
• Description– General Data
• Properties Categories Basic data Process steps Key figures Know-how
• Assessment
Processes
Negotation
Supplier Selection
Delivery
Storage
Delivery ok
No
Procurement 2/2
• Links
– EDP equipment– Phone System
– Suppliers– Buyer
– Procurement protocol– Order form– Offer
Processes
Peaople
Infrastructure
Documents
Negotation
Supplier Selection
Delivery
Storage
Delivery ok
No
Event: Car
• Description– General Data
• Properties– General– Screening– Technical inspection– Users
Ervents
Actions: car
• Description– General Data
• Measures
Measurement and correction tasks
Obligations in applying for legal requirements(Oil change)
Ereignisse
Infrastructure Job Evaluation, Operating Instructions
People Accident Management, Supplier Rating
Materials Safety Data Sheet, Risk assessment
Rules Edition Management (Decisions)
Documents Revision Management, document management, report manager
Operational requirements
Based on Laws / Based on Managementsystems
Recommended