8.3.10 prepare and respond webinar · “We are becoming the community information provider....

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Today’s Presenter

Lauren H. MandelResearch Coordinator,Information Use ManagementInformation Use Management & Policy Institute, Florida State University

Sara PierceResearch Associate,Information Use ManagementInformation Use Management & Policy Institute, Florida State University

Co-Produced by:

Jennifer

Co-Produced by:

Kendra MPeterson Morgan

HURRICANE PREPAREDNESS HURRICANE PREPAREDNESS AND RESPONSE: PARTNERING WITH LOCAL EMERGENCY MANAGEMENTMANAGEMENTWEBJUNCTION WEBINARAUGUST 3, 2010

Lauren H. Mandel, Research Coordinator / Sara Pierce, Graduate Research AssociateInformation Use Management & Policy Institute, Florida State University

Helping Public Libraries Prepare for d R d t H iand Respond to Hurricanes

As part of a state of Florida initiative, the Information Use Management & Policy Institute (Information Institute) at Florida State University was awarded a grant to work with public librarians to assist the residents of the state of Florida i i f d di t h iin preparing for, and responding to, hurricanes.

State Library & Archives of Florida

Lyrasis

Government office to improve local libraries throughout the state.http://dlis.dos.state.fl.us/Library

A regional membership organization for libraries and information professionals. http://www.lyrasis.org

Public Libraries Aid Communities and E ac ees to Respond to H rricanesEvacuees to Respond to Hurricanes

Project Goal: Project Goal: Help libraries better assist their communities during hurricane disasters.

Photograph of MLK branch library, New Orleans, 6 months after Hurricane Katrina, from Wikimedia Commons: http://commons.wikimedia.org/wiki/File:MLKLibraryNOLAPopularReading.jpg

This WEB PORTAL offers: Best practices

New service roles Photograph of Elba Public Library, Alabama, March 9, 1998, from FEMA photo library:

http://www.photolibrary.fema.gov/photolibrary/photo details.do?id=9350

Tips, tools, workbooks

300+ resources

This WEB PORTAL offers:

p // p y g /p y/p _

Public Libraries Play Eight Key Roles to Aid Community and Evacuee Hurricane ResponseCommunity and Evacuee Hurricane Response

How libraries help: Get to Know Your EOC Safe Haven

N l S i Normal Service Disaster Recovery

Center Information Hub Cultural Organizations

Li iLiaison Evacuee Resource Improvise Improvise

Photograph of Mobile Public Library, Alabama, December 11, 2003, from FEMA photo library: http://www.photolibrary.fema.gov/photolibrary/photo_details.do?id=12312

Research Approachpp

Interviews with over 150 key personnel Experienced library leaders Florida public libraries Gulf Coast state Libraries Southeast US coastal libraries

Florida emergency responders Police Police Fire EMA

Library associations Library associations Lyrasis (formerly Solinet)

Usability testing of website

Interviews

Transcribed and analyzed Transcribed and analyzed To validate service roles To identify success stories, best practices, etc. To identify success stories, best practices, etc.

“We were acting as a community resource.” “We ask librarians to assist us with

operations because they are trained t d l ith th bli i t

“The other thing local governments don’t think of you as an emergency provider, but people do.”

to deal with the public in a courteous fashion, they’re organized, and they have needed skill sets in place.”

The Web Portal

The web portal provides: The web portal provides: A consolidated set of resources Everything you need in one placey g y p

Best practices for response and recovery How libraries can prepare for and respond to disasters

Detailed service roles Libraries as an integral part of the emergency response

t knetwork

Videos and interactive media

http://hurricanes.ii.fsu.edup //

Feel free to check out the portal during the webinar and ask webinar and ask questions or provide feedback about what you about what you see!

Menu Driven Optionsp

8 New Service Roles

Training on Use of Web Portal

Web 2.0 Collaborative Tools

300+ R

En Español –Coming soon!

300+ Resources, Tips , and Plans

Contact Us – We want your suggestions!

Quick Links –Find it Fast!

your suggestions!

Hurricane Service Roles

8 Service

Select any service role for a brief description and link to more informationRoles more information

Service Roles: Information Hub

Brief

“We are becoming the community information provider. There’s no other place for you

description

B t ti

to go nowadays.”

Best practices

Links to more information

Best resources “We end up being,

particularly with people in the p y p poutlying areas, really the only source of broadband.”

Service Roles: Disaster Recovery Centery“Libraries need to work with city government … in disaster mode you can’t be

Brief description

on an island.”

Best practices

Links to more information

Best resources

“…we'd be glad to participate, if ll d d d d if you called me and needed a building, I wouldn’t stand in your way…”

Introducing the New Service Roleg

New service role: Get to Know Your Local EOC New service role: Get to Know Your Local EOC Working with your local EOC (Emergency Operations

Center) or EMA (Emergency Management Agency) Identifying who they are/contact information Best practices for establishing, maintaining, and expanding

relationships and cooperative efforts

Example partnerships and MOUs (Memoranda of Understanding)

Service Roles: Get to Know Your EOC“…we volunteered and worked 24 hours around, the clock, took shifts (at the EOC information center)”Brief

description

center)

Best practices

Links to more information

Best resources

“As emergency managers, (we) id tif d d identify resources needs and then acquire those resources and deploy them.”

Service Roles: Get to Know Your EOC“If your emergency manager hasn’t contacted you contact them”

7 videos

you, contact them

Expert i t iinterviews

Advice for librarians

“…understanding the resources th lib h b th i t f the library has, both in terms of personnel and facilities and plugging them into your plan”

Service Roles: Get to Know Your EOC

“The library has to embrace the concept of helping the community”

Best practices

helping the community

Links to more information

“It’s got to be a cooperative It s got to be a cooperative relationship”

Why This Mattersy

2010 Hurricane 2010 Hurricane Season predicted to be pbusy year

14 – 23 named storms

8 – 14 hurricanes

3 – 7 could be Cat 3, 4, or 5

http://www.noaanews.noaa.gov/stories2010/20100527_hurricaneoutlook.html

Why This Mattersy

Issue is compounded by the Gulf Oil Spill Issue is compounded by the Gulf Oil Spill

Photograph of Gulf Oil Spill nearing Mississippi Delta, from NASA Earth Observatory via Wikimedia Commons:http://commons.wikimedia.org/wiki/File:Gulf_Oil_Spill_Creeps_Towards_Mississippi_Delta.jpg

Photograph of Gulf Oil Spill nearing Mississippi Delta, from NASA Earth Observatory via Wikimedia Commons:// / /http://commons.wikimedia.org/wiki/File:Gulf_Oil_Spill_Creeps_Towards_Mississippi_Delta_detail_2010-04-29.jpg

Ongoing Project Activitiesg g j

Actively seeking additional funding to support Actively seeking additional funding to support further development Current project funded through August 2010p j g g Looking to Sustain project Expand project (other states and other disasters)

Actively seeking partners State Library agencies Emergency Management agenciesOther ideasOther ideas

Discussion Topicsp

Florida EOCs operate at county level – what kind of Florida EOCs operate at county level what kind of arrangements are there in other states?

“Being on that (emergency) call list is enormously helpful to us” –list is enormously helpful to us Public Library Director

Discussion Topicsp

What other kinds of emergency preparedness What other kinds of emergency preparedness services are libraries already providing? Could be providing?

“W h h “Providing information, facts, resources and a safe haven It’s “We have an emergency phone

bank and when there is a hurricane we volunteer.”

resources, and a safe haven. It s almost like a recovery center here.”

Discussion Topicsp

What suggestions do EMAs have for public libraries What suggestions do EMAs have for public libraries as far as opening the line of communication with local EMAs and assisting in disaster planning and relief?

“Skill and talent” – what the library brings to the table

“Here are the resources we have, here is the role we can play” – when approaching the EMA

Hurricane Preparedness Web Portalp

http://hurricanes.ii.fsu.eduWe Gratefully Value

Your Comments and SuggestionsFor more information contact:For more information, contact:

Lauren MandelResearch Coordinator, Information Institute

lmandel@fsu edulmandel@fsu.edu

Sara PierceGraduate Research Associate, Information Institute

spierce@fsu.edusp e ce@ su.edu

Charles R. McClure, PhDFrancis Eppes Professor and Director, Information Institute

cmcclure@lis.fsu.edu

Acknowledgementsg

We would like to express our sincere appreciation to all We wou d e o e p ess ou s ce e app ec a o o a those library professionals, emergency managers, and others involved in making this web portal a success, with a

l k l d h l d C hspecial acknowledgement to the Florida Catastrophic Storm Risk Management Center for their support and funding of this important project.funding of this important project.

A research center supporting the state’s ability to prepare for, respond to, and recover from catastrophic storms.

http://www.stormrisk.org

http://hurricanes.ii.fsu.edup //

Th k !Thank you!

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