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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Learning ObjectivesParticipants will be able to:• Identify the importance of creating a work environment that
supports critical thinking;• Identify the four quadrants of psychological safety and
accountability; • List the key elements necessary for the creation of a
learning environment; • Assess their work environment related to psychological
safety and critical thinking;• Identify strategies to create and support a learning
environment within their agency; and• Develop a communication plan to transfer information from
this session to staff at their agency.
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Agenda• Welcome and Introductions
• The Connection Between Work Environment and Critical Thinking
• The Desired Future State
• Assessing the Work Environment
• Next Steps
• Wrap-Up and Evaluations
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
What is “Learning by Doing” and how does it relate to critical thinking?
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
What is a Leaders Role in Developing a Learning Environment?• Make it safe for employees to ask questions.
• Only then…
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
What is a Leaders Role in Developing a Learning Environment? (continued)• Provide process guidelines, using the best
available knowledge;• Encourage collaborative decision making;• Collect process data describing how work
unfolds; and• Use the data to identify process-improvement
opportunities.
• Used with permission from “The Competitive Imperative of Learning" by Amy C. Edmondson. Harvard Business Review, July 2008.
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Learning Environments
Companies that support a learning environment have a dual focus:
– Carrying out key processes more efficiently than rivals; and
– Learning faster than rivals.
– Used with permission from “The Competitive Imperative of Learning" by Amy C. Edmondson. Harvard Business Review, July 2008.
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Efficiency-Focused Environment
• Leaders provide answers;
• Employees follow directions;
• Optimal work processes are designed and set up in advance;
Learning Environment
• Leaders set direction and articulate the mission;
• Employees (usually in teams) discover answers;
• Tentative work processes are set up as a starting point;
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Efficiency-Focused Environment
• New work process are developed infrequently, implementing change is a huge undertaking;
• Feedback is typically one-way (from boss to employee) and corrective (“You’re not doing it right”)
Learning Environment
• Work processes keep developing; small changes- experiments and improvements- are a way of life.;
• Feedback is always two-way: The boss gives feedback such coaching and advice; team members give feedback about what they are learning from doing the ever-changing) work.
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Efficiency-Focused Environment
• Problem solving is rarely required; judgment is not expected; staff ask managers when they are unsure;
Learning Environment
• Problem solving is constantly needed, so valuable information is provided to guide staff’s judgment;
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Efficiency-Focused Environment
• Fear (of boss or of consequences) is part of the work environment and generally does not appreciably harm the quality of execution; It may even motivate effort and attentiveness in those facing an otherwise dull task.
Learning Environment
• Fear cripple the learning process; It inhibits experimentation, lowers awareness of options, and discourages people from sharing and analyzing insights, questions, and problems.
• Adapted from Amy C. Edmondson. Used with permission of the Harvard Business Review.
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Ben and Jerry’s Flavor Graveyard
• http://www.youtube.com/watch?v=UzvVx6PbYp
I
• http://sweets.seriouseats.com/2010/04/ben-and-jerrys-flavor-graveyard-vermont-factory-tour-slideshow.html#show-84139
• http://www.benjerry.com/fun/halloween/?fg=1
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Small Group Discussion• If an agency was operating under each zone
quadrant,
– what would you see?
– what would you hear?
– what would external stakeholders see and hear?
– what three suggestions can you make to move this agency toward the learning zone?
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Possible Approaches to Assess for a Learning Environment
• Readiness Model Quick Tool;• Knowledge Management Assessment Conducted
Using Knowledge Management Principles; and• Organizational Readiness for Change (TCU ORC).
What might be some of the merits and pitfalls to such an assessment of a learning environment?
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Assessing for a Learning Environment
Safety
1 5 10
Accountability
1 5 10
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Communication Planning• Develop a communication plan to transfer
information from this session to staff at your agency.
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700: Agency Culture: Promoting and Supporting Critical Thinking Through Psychological Safety and Accountability
The Pennsylvania Child Welfare Training Program
Thoughts?
Comments?
Questions?
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