3h = LTS* *Long-term success

3h = LTS*3h = LTS**Long-term success*Long-term success

NOTENOTE:: To appreciateTo appreciate this presentation this presentation [and ensure [and ensure

that it is not a that it is not a messmess],], you need you need Microsoft fonts:Microsoft fonts:

“Showcard Gothic,”“Showcard Gothic,” “Ravie,”“Ravie,” “Chiller”“Chiller”

andand “Verdana”“Verdana”

There’s a part of meThere’s a part of me that wants to simplify that wants to simplify

even more. even more.

HowardHowardHiltonHiltonHerbHerb

2255

Starbucks boss Howard Starbucks boss Howard Schultz visits 25 shopsSchultz visits 25 shops

a week. a week.

Conrad Hilton, at a gala celebrating his life,Conrad Hilton, at a gala celebrating his life, was asked, “What was the most important lesson you’ve learned was asked, “What was the most important lesson you’ve learned

in your long and distinguished career?” in your long and distinguished career?”

His immediate answer: His immediate answer: ““remember remember to tuck the to tuck the

shower curtain shower curtain inside the inside the bathtubbathtub””

Conrad Hilton shares his Conrad Hilton shares his foremost key to success.foremost key to success.

““You have to You have to treat your treat your

employees like employees like customers.”customers.” —Herb Kelleher, —Herb Kelleher,

upon being asked his “secret to success”upon being asked his “secret to success”

Source: Joe Nocera, Source: Joe Nocera, NYTNYT, “Parting Words of an Airline Pioneer,” , “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines (SWA’s pilots union took out a full-pageat Southwest Airlines (SWA’s pilots union took out a full-page ad in USA Today thanking HK for all he had done; across thead in USA Today thanking HK for all he had done; across the

way in Dallas American Airlines’ pilots were picketing theway in Dallas American Airlines’ pilots were picketing the Annual Meeting)Annual Meeting)

Herb Kelleher (Southwest Herb Kelleher (Southwest Airlines) says this is his Airlines) says this is his onlyonly success “secret.” success “secret.”

6H: Howard, Hilton, Herb6H: Howard, Hilton, Herb

****Stay in touch!Stay in touch!****Sweat theSweat the details! details!****It’s the people,It’s the people, stupid! stupid!

The “6h The “6h ManifestoManifesto

” = ” = ANTKLTS*ANTKLTS**All you need to know for long-term success*All you need to know for long-term success

HowardHowardHiltonHiltonHerbHerbHenryHenryHRHHRHHerbHerb

2255

Starbucks boss Howard Starbucks boss Howard Schultz visits 25 shopsSchultz visits 25 shops

a week. a week.

Conrad Hilton, at a gala celebrating his life,Conrad Hilton, at a gala celebrating his life, was asked, “What was the most important lesson you’ve learned was asked, “What was the most important lesson you’ve learned

in your long and distinguished career?” in your long and distinguished career?”

His immediate answer: His immediate answer: ““remember remember to tuck the to tuck the

shower curtain shower curtain inside the inside the bathtubbathtub””

Conrad Hilton shares his Conrad Hilton shares his foremost key to success.foremost key to success.

““You have to You have to treat your treat your

employees like employees like customers.”customers.” —Herb Kelleher, —Herb Kelleher,

upon being asked his “secret to success”upon being asked his “secret to success”

Source: Joe Nocera, Source: Joe Nocera, NYTNYT, “Parting Words of an Airline Pioneer,” , “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines (SWA’s pilots union took out a full-pageat Southwest Airlines (SWA’s pilots union took out a full-page ad in USA Today thanking HK for all he had done; across thead in USA Today thanking HK for all he had done; across the

way in Dallas American Airlines’ pilots were picketing theway in Dallas American Airlines’ pilots were picketing the Annual Meeting)Annual Meeting)

Herb Kelleher (Southwest Herb Kelleher (Southwest Airlines) says this is his Airlines) says this is his onlyonly success “secret.” success “secret.”

Relationships!Relationships!Relationships!Relationships!Relationships!Relationships!Relationships!Relationships!Relationships! Relationships! Relationships!Relationships!Relationships!Relationships!Relationships!Relationships!

Tom Peters, writing Tom Peters, writing under the nom de plume under the nom de plume of “Henry,” reveals his of “Henry,” reveals his

singular recipe for singular recipe for success.success.

Single Single greatest act greatest act

of pure of pure imaginationimagination

HRH Sheik Mohammad HRH Sheik Mohammad has turned a flyspeck—has turned a flyspeck—

Dubai—in to a Dubai—in to a breathtaking displaybreathtaking display of the impossible of the impossible

made possible.made possible.

““We have a We have a ‘strategic plan.’ ‘strategic plan.’ It’s called It’s called doing doing thingsthings.”.” — Herb Kelleher

More from SWA’s More from SWA’s Mr Kelleher, action Mr Kelleher, action

fanatic.fanatic.

try it. Try it. Try it. Try try it. Try it. Try it. Try it. Try it. Try it. Try it. it. Try it. Try it. Try it. Try itTry it. . Screw it up.Screw it up. Try Try it. Try it. Try it. Try it. it. Try it. Try it. Try it. Try it. Try it.Try it. Try it. Screw it Screw it

up.up. it. Try it. Try it. try it. Try it. Try it. try it. Try it.it. Try it. Screw it up.Screw it up. Try it. Try it. Try it.Try it. Try it. Try it.

Ditto from “Henry.”Ditto from “Henry.”

6H: Howard, Hilton, Herb, Henry, HRH, Herb6H: Howard, Hilton, Herb, Henry, HRH, Herb

****Stay in touch!Stay in touch!****Sweat the details!Sweat the details!****It’s the people, stupid!It’s the people, stupid!****“Best relationships wins”!“Best relationships wins”!****Let your imagination Let your imagination go berserk! go berserk!****Do It!Do It!