2015 itim h2 build management capabilities

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Your Company!

How to build Intercultural Management capacities2015

Presented by Martina Pulver, martina@itim.org

The Expert in Intercultural Management and Organisational Culture

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2Course binders covers to be printedPresented by Martina Pulver, martina@itim.org

Contentsourse

• WHY?

• A Possible Briefing

• A Possible Proposal

• The Sensitization Module

• Building Competence

• Measuring Culture

• The Scientific Background

The Expert in Intercultural Management and Organisational Culture

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WHY?

The Expert in Intercultural Management and Organisational Culture

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4Course binders covers to be printedPresented by Martina Pulver, martina@itim.org

WHAT Managers do

is the same the world over.

HOWthey do it

is embedded in their tradition

and culture.

Peter Drucker

The Expert in Intercultural Management and Organisational Culture

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These are your Challenges

when managing in different countries:

• Changing individual behaviour 69 %

• Cultural differences 65 %

• Business practice differences 52 %

• Headquarters too remote 44 %

• Labor law differences 41 %

• Accounting and tax differences 36 %

The Expert in Intercultural Management and Organisational Culture

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6Course binders covers to be printedPresented by Martina Pulver, martina@itim.org

Is Intercultural Competence a “soft skill” ?

No,

it is a decisive factor that determines failure

or success of international operations and

projects.

It is a Strategic Competence!

The Expert in Intercultural Management and Organisational Culture

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A Possible Briefing

The Expert in Intercultural Management and Organisational Culture

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8Course binders covers to be printedPresented by Martina Pulver, martina@itim.org8

Your Company wants to build a Global Talent Pool to systematically

develop key leaders for regional and global Top Management

positions:

The identified talents should

� Be sensitive to other cultures, needs and perspectives

� Easily connect with people from various backgrounds and

cultures; understand different management practices and

leadership styles.

� Be able to build commitment in large, geographically remote

groups.

� Enjoy managing uncertainty, and achieve high team performance

Your Company Briefing:

The Expert in Intercultural Management and Organisational Culture

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A Possible Proposal

The Expert in Intercultural Management and Organisational Culture

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10Course binders covers to be printedPresented by Martina Pulver, martina@itim.org

E-L

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Engage people to their individual and team development path:

Participants attune & personalize what they have learned during the

sensitization workshop

Intercultural Sensitization

The Model & the Cultural Profile

Plus an intensive 1-day –workshop with cases &

role play Inst

all

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to-P

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Building Competence

Self-assessment & report,

Plus an individual and/or team coaching

on specific themes

Building Competence

The Expert in Intercultural Management and Organisational Culture

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The Sensitization Module

The Expert in Intercultural Management and Organisational Culture

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12Course binders covers to be printedPresented by Martina Pulver, martina@itim.org

Sensitization

Sensitization module is designed to:

• Explain the impact of culture

• Make aware of one’s own cultural bias

• Introduce a tool to “measure” cultural differences

• Train the ability to properly observe & evaluate intercultural

situations.

Sensitization

The Expert in Intercultural Management and Organisational Culture

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13Course binders covers to be printedPresented by Martina Pulver, martina@itim.org

Sensitization

The Module Contents:

• What is culture – Cultural perceptions

• Cultural Profile/Compass

• 4 /6 Dimensions-Model

• Cultural implications on communication

behaviours (role play)

• Small group work on mini-cases

Duration: 8 hours

Nbr of Participants: 12

Sensitization

The Expert in Intercultural Management and Organisational Culture

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Beyond sensitization:

Building Competence

The Expert in Intercultural Management and Organisational Culture

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Build – Connect - Enjoy

We build on the Intercultural Readiness

Check in order to help YOU to:

� Anticipate cultural issues

� Connect with culturally divers people

� Manage successfully uncertain situations

� Build commitment to satisfy the interest of the culturally

different stakeholders

� Entice group members to enjoy their diversity

Building Competence

and

The Expert in Intercultural Management and Organisational Culture

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Tools and Solutions

itim tools and solutions are developed upon

Hofstede’s research results:

Scientific Background

• They are based on statistically valid information;

• Provide consistent messages throughout all itim applications

like cases, assessments, quiz;

• Help to create internal language and common

reference system;

• Simplify a complex area to allow easy and efficient

application for management.

The Expert in Intercultural Management and Organisational Culture

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Measuring Culture(The Hofstede Model)

The Expert in Intercultural Management and Organisational Culture

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6

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The 6-D Model

All societies face the same basic problems – only the answers differ in terms of:

Relationship to Power «PDI»Who shall decide? How to stabilize decision making?

Individualism «IDV»Which space and freedom shall we give to the individual?

Motivation-Aspiration «MAS»What should be the optimal gender role model?

Which motivational triggers shall we promote?

Uncertainty Avoidance «UAI»How to deal with uncertainty and an unknown future?

Pragmatism – LongTerm Orientation «PRA»How far ahead do we orient our doing? How important are principles and faith?

Indulgence vs. Restraint «IVR»To what extent shall we allow for the satisfaction or gratification of human desires and impulses?

Measuring Culture

The Expert in Intercultural Management and Organisational Culture

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The Scientific Background

The Expert in Intercultural Management and Organisational Culture

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20Course binders covers to be printedPresented by Martina Pulver, martina@itim.org

Geert Hofstedeurse

Business anthropologist, Named one of the top 20

most influential business thinkers of 2008 by The Wall

Street Journal.

• IBM Surveys 1967 to 1973

• 116.000 questionnaires, 72 countries, 20 languages

• Chinese Value Survey 1979 - Michael Harris Bond

• 22 countries

• Continuing researches : over 60 repeats

• Latest Findings & model update by Hofstede/Hofstede/Minkov:

Cultures and Organizations: Software for the Mind,

3rd Ed. 2010

Scientific Background